United States, New York, Customer Service Specialist jobs
PayPal Representative New Partners United States, Illinois, Chicago
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Essential Responsibilities:
- Collaborate with immediate team members to manage partnerships.
- Engage in regular communication with partners to ensure satisfaction.
- Suggest improvements to team processes and efficiencies.
- Contribute to the development of solutions for partner-related issues.
- Exercise judgment on issues of importance within the team.
Expected Qualifications:
- 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
Responsibilities:
- Be an expert in the suite of merchant solutions PayPal offers, and be able to identify which solutions solve the partner’s needs
- Educate partners on the functionality, benefits, and value of PayPal products
- Identify and recommend additional products to help the partner maximize PayPal’s value
- Execute multiple projects simultaneously
- Supporting partners through the process of implementing PayPal products on their platforms by providing guidance on the integration and engaging cross-functional teams when needed
- Identify the proper internal contacts needed by building a network of cross-functional relationships
- Consistently follow-up until project is completed
- Demonstrate a strong ability to close the deal while maintaining a high-level of partner satisfaction
- Meet and exceed established productivity goals
Qualifications:
- Superb interpersonal skills and the ability to build relationships and trust quickly over various communication channels
- Top notch listening and communication skills, both verbal and written
- Highly resourceful team member with the ability to be extremely effective both independently and as part of a sales team
- A world-class communicator who can articulate complex ideas in concise and clear language
- Ability to keep multiple projects on track that involve complex solutions
- Comfortable networking to allow for seamless execution of projects with many moving parts
- Demonstrated proactive approaches to problem-solving in order to complete projects
- Must be highly organized, easily adaptable, and thrive on developmental feedback
- Highly competitive with a fire burning inside
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $81,000 to $133,100
Our Benefits:
Any general requests for consideration of your skills, please
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EY ServiceNow - HR Service Delivery HRSD Senior United States, Illinois, Chicago
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ServiceNow Senior Consultant – HR Service Delivery (HRSD)
You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.
Your key responsibilities
In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include:
- Interacting with business stakeholders to evaluate business models and processes.
- Analyzing newly implemented technology solutions to verify they meet business requirements.
- Collaborating with technical teams to design and deliver system architecture solutions.
Skills and attributes for success
Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
- Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
- Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
- Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
- Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to create high quality deliverables and project artifacts
To qualify for the role, you must have
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 1 of the following ServiceNow certifications:
- ServiceNow Certified Implementation Specialist – HR Service Delivery
- 3+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
Ideally, you’ll also have
- Performance analytics and reporting experience – certifications are a plus
- Employee Center and Workplace Service Delivery experience – certifications are a plus
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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F5 Engineering Tech & Shipping/Receiving Specialist United States, Washington, Spokane
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Hardware Engineering Technician Duties
Assist engineers in assembling, testing, and troubleshooting hardware components, systems, and prototypes.
Perform diagnostics and repair of hardware equipment, identifying and resolving issues promptly.
Conduct fine-pitch soldering and rework of electronic components for prototyping, assembly modifications, and repairs.
Conduct quality control checks on hardware components to meet performance and safety standards.
Document test results, assembly procedures, and maintenance records in an organized and detailed manner.
Support the design, development, and modification of hardware systems, fixtures, and tools.
Ethernet networking experience is desired to ensure seamless hardware connectivity and performance.
Shipping/Receiving Duties
Receive and inspect incoming shipments of hardware, tools, parts, and other materials to ensure accuracy and quality.
Manage outgoing shipments by preparing, packaging, and labeling items according to company and carrier standards.
Process shipping and receiving documentation in coordination with the operations or logistics team.
Maintain inventory organization for hardware components and engineering supplies in the warehouse or stockroom.
Coordinate with vendors, carriers, and internal teams to ensure smooth logistics and resolve any shipment-related issues.
Track incoming and outgoing shipments, and maintain accurate inventory records using software or ERP systems.
Qualifications:
- Technical Skills :
Proficiency with fine-pitch soldering and rework of electronic components.
Experience with hardware assembly, testing equipment (multimeters, oscilloscopes, etc.), and troubleshooting tools.
Familiarity with electrical and mechanical systems, schematics, and technical drawings.
Ethernet networking experience is desired.
Knowledge of inventory management software and shipping tools (e.g., FedEx, UPS, or freight systems).
- Experience & Education :
Associate’s degree in Electronics, Mechanical Engineering Technology, or a related field preferred.
Minimum of 2 years of experience in a hardware engineering, manufacturing, or logistics role.
Forklift certification (optional but preferred for shipping/receiving tasks).
- Core Competencies :
Strong attention to detail and organizational skills.
The ability to multitask and balance hardware engineering and logistics tasks effectively.
Physical ability to lift, move, and package items up to [weight threshold, e.g., 40 lbs].
Excellent communication skills and a collaborative, team-oriented attitude.
- Software Proficiency :
Experience with CAD software and test automation tools (preferred for engineering tasks).
Familiarity with inventory management systems (e.g., Oracle NetSuite, SAP, or other ERP platforms).
Work Environment:
This role will be split between an engineering lab, warehouse facility, and potentially office spaces.
The candidate may be required to work around machinery, tools, and hardware testing equipment, as well as lift and move packages as part of shipping/receiving duties. Personal protective equipment (PPE) must be adhered to when required.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $57,986.00 - $86,978.00These jobs might be a good fit
EY Service Delivery Center - FAST Configuration Manager United States, Georgia
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The opportunity
- Guidewire Claim Centre Support with 3 to 6 Yrs
Your key responsibilities
- Guidewire Claim Center Support and Maintenance (Staff 3-6 years)
- Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.
- Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
- Manages the Guidewire CC Configuration and Integration.
- Design, modifies and implements Guidewire product suite.
Skills and attributes for success
- Deep understanding of Guidewire framework, implementation, architecture and components.
- Must have experience in GuideWire Claim Center 9.0 version+
- Well versed in development streams - Configuration/Integration/Both
- Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model)
- Implementation of Rules (including UI Validation) using GOSU scripting.
- Metadata Configuration of Rules (including UI Validation).
- Integration with External Systems and Guidewire Platform supported integration techniques.
- Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
- Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
- Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic
- Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background.
- Experience in Insurance domain, preferably in Property & Casualty.
- Should have understanding and experience of software development best practices.
- Excellent business communication skills
- Excellent leadership skills
- Prior Client facing experience
- Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
- Understand service management and change management activities, along with SLAa and estimator tools.
- Should have worked on incident management and problem management.
To qualify for the role, you must have
- Guidewire CC Config
- Gosu Scripting, UI & Data Models
- Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
- SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
- Tomcat and or Web sphere/WebLogic.
Certification:
- Guidewire CC (Good to have)
- ITIL certification (Good to have)
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
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Applied Materials Field Service Engineer II United States, Minnesota
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Role Responsibilities:
Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment
Use digital analytics for troubleshooting
Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]
Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
Coordinate and communicate directly with customers
Fulfill additional duties, as assigned
Minimum Qualifications:
Completion of an Associate degree, military technical training, field service experience, or trade certification
1–2 years of work experience in customer/field service support, or a related technical field
Ability to read and interpret electrical and mechanical schematics
Experience diagnosing and resolving basic technical challenges
Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
Familiarity with hand tools and their appropriate usage, including digital multimeters
Effective written and verbal communication skills
Basic knowledge of Microsoft Excel, Word, and PowerPoint
Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
Preferred Qualifications:
2–4 years of work experience in customer/field service support, or a related technical field
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Full timeAssignee / RegularThese jobs might be a good fit
EY Service Delivery Center - EY Comply Fund/Private United States, Pennsylvania, Philadelphia
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Your key responsibilities
- You are responsible to provide leadership, functional knowledge and configuration skills to build EY Proprietary applications on top of SAP products.
- Responsible to deliver in a hybrid systems environment – primarily SAP On-Prem products, SAP Cloud Platform and SAP Cloud products.
- Responsible to deliver in the Agile process as part of a stable team.
- You are also expected to engage with partners and service providers to clarify any open operational or technical questions, reporting to the EY CT SAP Domain product management function.
Skills and attributes for success
Ideally, a Person with 3+ years of experience in SAP FI/CO and knowledge/experience in S/4HANA Public Cloud Finance having expertise in Implementations, Rollout, Upgrade and Support Projects in SAP ECC and SAP S/4HANA. You will also be:
- A team player with strong analytical, communication and interpersonal skills
- Constantly updating yourself about new offerings from SAP as well as market conditions
- A winning personality and the ability to become a trusted advisor to the stakeholders
To qualify for the role, you must have
- Experience in requirements gathering, User Story creation and grooming, blueprint preparation, system configuration, testing, cutover, Go-live and operations.
- Work experience in relevant SAP Financial Services consulting services engagements or business environments
- Strong work experience in SAP FI/CO, S/4HANA Private Cloud - Finance and SAP S/4HANA Public Cloud - Finance through multiple E2E implementations
- Strong experience in SAP New GL, AR, AP, AA, Basic CO, Banking, BCM, and FSCM
- Understanding of integration points with the SD, MM, and FI/CO modules
- Experience in Banking and Cash Management
- Cost Center, Profit Center, Investment Management, Internal Order Accounting experience
- Product Cost Planning, Budget Planning and Forecasting experience
- Financial Planning and Analysis
- Accounting and Financial Close
- Data Migration with Migration Cockpit
- Financial Operations
- Education: Accounting and Finance (MBA/M. Com/CA/ICWA) or Engineering
Ideally, you’ll also have
- Knowledge of SAP technologies for both On-Prem and Cloud offerings from SAP
- Understanding of application integration potential across SAP offerings
- Knowledge of SAP Industry Solutions
- Education in business management will be helpful
What we look for
- Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values.
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
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EY Government Public Sector - Service Delivery Center Assurance... United States, Texas, San Antonio
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The Service Delivery Center is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal clients. The Service Delivery Center is a core component of the Government & Public Sector practice (GPS). This position supports the Assurance team by directing and managing Assurance work. This position will provide day-to-day management of Associate Analyst I through Senior Analyst (Analysts) ranks.
Your key responsibilities
- Provide management, supervision and evaluation of Senior Analysts, Analysts and Associate Analysts
- Manage the administration of audit reporting and documentation
- Identify potential audit issues or unusual relationships from analysis of financial statements and raise the issue to the engagement senior manager for resolution
- Apply accounting and auditing concepts to client situations
- Complete and/or oversee documentation and execution of specific audit procedures
- Identify opportunities to enhance audit techniques and provide recommendation to the engagement senior manager
- Drive development of audit and accounting client deliverables
- Perform financial and audit data analytics
- Monitor project scope and schedule and the progress of client engagement deliverables.
- Develop and maintain relationships with stakeholders across other EY functional groups
- Meet engagement project expectations defined by project and engagement stakeholders
- Identify, communicate and address project risks, assumptions and constraints
- Direct field work, inform supervisors of the engagement status and manage Analyst performance
- Manage resources, communications, and cost management of projects/programs
- Assume responsibility for the collection and documentation of project and engagement financial, accounting and audit related information for daily, weekly, monthly and ad hoc reporting, as directed
- Assume responsibility for the completion and delivery of engagement specific work products and deliverables
- Direct, review and analyze the work of Associate Analyst I through Senior Analyst ranks
- Communicate the progress of the assigned tasks on a period basis to the senior manager
- Communicate with the client in connection with executing audit procedures, as necessary
Skills and attributes for success
- Intellectual curiosity and strong sense of professional skepticism
- Ability to quickly grasp complex processes involving multiple stakeholders and information systems
- Effective teaming and collaboration with individuals from a variety of backgrounds and skillsets
To qualify for the role, you must have
- Bachelor's degree
- CPA
- United States citizenship; and must be able to obtain and maintain a secret clearance or higher
- Five (5) or more years of relevant experience, including at least 3 years' experience with Federal financial, accounting or audit related work
- Proven people management experience and ability to manage large teams in a metrics-driven, managed services environment, supporting nationally distributed teams and clients
- Excellent communication, facilitation and presentation skills demonstrated through effective writing and presentations to clients and internal stakeholders
- Ability to meet all project and client engagement milestones, deadlines and budgets
- Ability to monitor the scope of projects and engagements and ability to determine if adjustments are required
- Excellent analytical and problem-solving skills
- Effectively work with a nationally distributed team
- Excellent skills within MS Office (Word, Excel, PowerPoint, SharePoint)
- Ability to meet tight deadlines and following up on open issues
- Excellent English language skills ' both written and verbal
- Flexibility to travel up to 20%
Ideally, you'll also have
- Ability to obtain other certifications as may be required by federal regulations
What we offer you
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $58,900 to $134,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $70,700 to $153,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
These jobs might be a good fit
Share
Essential Responsibilities:
- Collaborate with immediate team members to manage partnerships.
- Engage in regular communication with partners to ensure satisfaction.
- Suggest improvements to team processes and efficiencies.
- Contribute to the development of solutions for partner-related issues.
- Exercise judgment on issues of importance within the team.
Expected Qualifications:
- 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
Responsibilities:
- Be an expert in the suite of merchant solutions PayPal offers, and be able to identify which solutions solve the partner’s needs
- Educate partners on the functionality, benefits, and value of PayPal products
- Identify and recommend additional products to help the partner maximize PayPal’s value
- Execute multiple projects simultaneously
- Supporting partners through the process of implementing PayPal products on their platforms by providing guidance on the integration and engaging cross-functional teams when needed
- Identify the proper internal contacts needed by building a network of cross-functional relationships
- Consistently follow-up until project is completed
- Demonstrate a strong ability to close the deal while maintaining a high-level of partner satisfaction
- Meet and exceed established productivity goals
Qualifications:
- Superb interpersonal skills and the ability to build relationships and trust quickly over various communication channels
- Top notch listening and communication skills, both verbal and written
- Highly resourceful team member with the ability to be extremely effective both independently and as part of a sales team
- A world-class communicator who can articulate complex ideas in concise and clear language
- Ability to keep multiple projects on track that involve complex solutions
- Comfortable networking to allow for seamless execution of projects with many moving parts
- Demonstrated proactive approaches to problem-solving in order to complete projects
- Must be highly organized, easily adaptable, and thrive on developmental feedback
- Highly competitive with a fire burning inside
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $81,000 to $133,100
Our Benefits:
Any general requests for consideration of your skills, please
These jobs might be a good fit
