United States, Massachusetts, Program Manager jobs

What You Will Do:

• Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and our seller success metrics

• Innovate solutions for our customers, with a focus on mobile-native experiences

• Collaborate with senior leaders across eBay’s management team to align plans with partners in the core product, design and technology teams as well as within the teams across functions: analytics, marketing, operations, sales, and strategy

• Demonstrate a focus on listening to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements

• Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment

• Create processes and deliver with speed and clarity

• Practice a “decide and go” mentality across you and your team to prioritize and propel the process forward to hit our targets.

• Partner closely with Program Management to handle blockers and communicate dates and achievements

• Have a passion and strive to improve experiences, influencing a higher bar on quality

What you will accomplish:

• 5 + years of experience building products, with a deep expertise in customer focused product management

• Experience handling complex, multi-phase strategic product(s) in parallel with the ability to lead matrix teams in a global context to success delivery and excellence

• Shown ability and in market examples of handling a product that drove significant impact for millions of end users globally

• Outstanding analytical attitude with a successful track of launching products with measurable impact on a global scale

• Sophisticated understanding in basic data analysis; able to "self-serve" and work with analytics partners to figure out tracking is needed, synthesize/report results, etc.

• Deep understanding of the product development lifecycle from planning through deployment; experience using test and validation frameworks throughout the product lifecycle. Experience in Agile/Scrum methodologies and working in Agile teams

• Experience working with design research and qualitative tools

• Strong, concise communicator and effective story-teller; experience using both analytics and qualitative research to express the vision and strategy

• Technical depth and a track record of building experiences for mobile apps preferred

The base pay range for this position is expected in the range below:

What you will accomplish:

• Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and success metrics

• Collaborate with senior leaders across eBay’s management team to align plans with partners in the core product, design and technology teams as well as within the teams across functions: analytics, marketing, legal, operations, and strategy

• Demonstrate a relentless focus to listen to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements

• Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment

• Create processes and deliver with speed and clarity.

• Partner closely with Program Management to run through blockers and communicate dates and achievements

What you will bring:

• 8+ years of experience in building products at scale. Deep expertise in consumer focused Product Management and Product Development lifecycles

• Experience leading complex, multi-phase strategic products, in addition to the ability to lead matrix teams in a global context

• Exceptional analytical skill with a successful track record and specific examples of launching products with measurable impact

• Experience working with design research and qualitative tools to ensure the voice of our seller is at the center of our product development

• Strong, concise communicator and effective story-teller . E xperience using both analytics and qualitative research to express the vision and strategy of the product

• Technical depth and proven experience with building experiences for mobile apps preferred

The base pay range for this position is expected in the range below:

What you will accomplish:

• Lead key changes across the selling, shopping, and shipping experiences for eBay buyers and sellers as new programs are ideated, developed, and scaled across the site.

• Partner with shipping product team to prioritize initiatives that provide a better seller experience. Analyze seller and buyer feedback to prioritize most impactful improvements, and advocate and shepherd those changes into production.

• Be the voice of the customer and build cases to improve the program then drive them to implementation.

• Engage internal subject matter specialists (individuals or teams) to bring deeper understanding of the needs and challenges faced by sellers; and who help advise on or implement the potential solutions.

What you will bring:

• Customer centric – passionate about advocating for customers

• Highly flexible – able to switch gears and accept rapid change in priorities

• Solution oriented – passionate about solving difficult business problems and telling the story behind the numbers

• Cross-functional and collaborative – you communicate optimally with partners and technology teams to lead change

• Hands-on – use peers and leadership to optimally, influence best in class performance from suppliers and internal teams

• Naturally inclined to learning new things – you proactively pursue acquiring new knowledge about your work and enjoy sharing your knowledge with others

• Orchestrate critical initiatives to streamline eBay's shipping experience, enhancing our user efficiency and customer satisfaction.

• Foster collaboration with diverse teams, including product, design, marketing, legal, analytics, finance, and more, to drive these improvements and innovations.

• Champion operational excellence through meticulous planning, analysis, and reporting of shipping projects.

• Oversee the full program lifecycle of eBay's shipping transformation, ensuring it aligns with overarching business objectives.

• Act as the central point of contact for all program-related matters within the shipping experience transformation.

• Craft and implement a robust go-to-market strategy for shipping to improve the overall buying and selling experience.

• Work with internal customers to prioritize shipping enhancements and drive innovative solutions.

• Manage project execution to deliver on-time, within budget, and to scope, while maintaining key partner relationships and providing leadership with regular project updates and data-driven insights for ongoing optimization.

• Experience and success working in program management and/or online commerce

• Strong analytical skills with experience in ability to use research to make data-driven decisions.

• A well-versed understanding of the Shipping experience on eBay both as a buyer and a seller.

• Ability to operate in a fast-paced environment that’s going through tremendous growth and shifting priorities.

• eBay site customer (buyer / seller) and familiarity with eBay flows and processes preferred including current shipping programs offered to customers including desired experience versus perceived experience.

The base pay range for this position is expected in the range below:

As a Senior Product Manager, you will define and own the strategy for how we design, build, and scale AI-powered help experiences. You will work closely with design, engineering, data science, and operations to turn emerging AI capabilities into simple, trusted, and impactful products for customers and the business.

What you will accomplish:

• Define the product strategy, roadmap, and execution for AI Agents and composable AI platforms.

• Use data and experimentation to guide decisions, measure impact, and drive continuous improvement.

• Turn customer and business needs into clear, actionable product direction and requirements.

• Bring data, insights, and industry trends to inform and improve the product experience.

• Partner closely with design, engineering, and data science to deliver reliable, high-quality products at scale.

• Build alignment and strong partnerships across teams to stay focused on shared goals.

• Keep the customer at the center of every product decision.

What You Will Bring:

• 6+ years of product management experience, with at least 2 years in AI/ML or data-driven products.

• Experience applying AI to improve customer experiences and solve real customer problems (e.g., conversational AI).

• Skilled at using data and insights to uncover opportunities, drive prioritization, and measure success.

• Technical fluency and foresight to collaborate with engineers.

• High ownership mindset with a bias for action and focus on creating customer and business impact.

• Experience building 0→1 products and navigating ambiguity with confidence.

• Experience in customer support or self-service domains is a plus but not required.

The base pay range for this position is expected in the range below:

What you will accomplish:

• Lead and oversee multiple initiative portfolios across product and technology, ensuring TPMs deliver on execution excellence and business impact.

• Build and lead a high-performing TPM/PMO team, coaching senior ICs and managers, and creating clear growth paths that strengthen the TPM craft across the org

• Drive org-wide planning and execution processes, ensuring strategic alignment and resource investment across priorities.

• Build and lead a high-performing PMO team, fostering a culture of excellence, continuous improvement, and strategic value delivery.

• Establish consistent frameworks for status reporting, risk management, roadmap planning, and execution health.

• Own the operational narrative at the leadership level, synthesizing cross-domain delivery health, risks, and tradeoff recommendations for VPs and the C-suite

• Serve as a trusted advisor to VP+ leaders, helping resolve escalations and ensure cross-functional coordination at scale.

• Advocate for customer impact and business value, holding teams accountable to deliver outcomes—not just output.

• Implement program management methodologies and technical governance structures that lead to orders of magnitude improvements in execution speed and reliability for global-scale initiatives

• Shape and evolve TPM team practices, tooling, and operating models to drive continuous improvement and innovation.

• Represent TPM function in exec forums, surfacing insights, driving decisions, and creating visibility for the team’s impact.

What you will bring:

• 10+ years of TPM experience, with 5+ years in a senior leadership or people management role.

• Proven ability to lead large-scale programs and TPM teams across multiple domains.

• Deep, practical experience in managing complex, multi-faceted project portfolios, including strategic prioritization, resource optimization, and benefit realization

• The ability to define clear paths forward and drive execution in situations of extreme, unprecedented ambiguity and interconnected complexity.

• Strong technical fluency and ability to guide architectural discussions and engineering tradeoffs.

• Excellent communication and executive presence, with experience influencing VP+ stakeholders.

• Deep understanding of financial planning, budgeting, and cost control at the enterprise portfolio level, optimizing ROI

• A builder’s mindset you create durable operational systems, not just short-term fixes. You proactively evolve the operating model as the org grows

• The ability to deeply understand business objectives and translate them into actionable, well-governed technical and business programs

The base pay range for this position is expected in the range below:

What you will accomplish:

· Provide excellent customer service for clients at the direction of the Consignment team to encourage client satisfaction and retention.

· Act as a point of contact for clients, addressing their needs and resolving any issues that arise.

· Collaborate with internal teams to ensure timely and successful delivery of our solutions according to client needs and objectives.

· Identify opportunities for automation and improvements to save time and improve client satisfaction.

· Pull data and prepare reports for the client or Consignment team as requested

What you will bring:

· Proven experience within the e-commerce, specialty or collectibles industry.

· Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams.

· Excellent problem-solving skills and the ability to handle challenging situations with professionalism.

· Ability to manage multiple clients simultaneously, with a keen attention to detail.

· Proficiency in using CRM software and other account management tools.

· A proactive approach to identifying and pursuing efficiency.

Qualification Preferences:

· Bachelor’s degree in business, Marketing, or a related field.

· Minimum of 3-5 years of experience in Collectibles of the Hobby.

· Strong analytical skills and the ability to interpret data to make informed decisions.

· Proficiency in Excel, Smart Sheets or google sheets preferred.

The base pay range for this position is expected in the range below:

The Impact You’ll Make in this Role

As a
Lead Design Operations Project Manager , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Focus on leading a diverse array of projects from simple to highly complex global packaging artwork through production art, approvals and through printing.
• Ability to lead creative / design and adaptation projects if needed.
• Drive global artwork consistency and design content accuracy within brand guidelines, while effectively managing details and proof-reading artwork.
• Understand packaging artwork requirements, including working with die lines, net contents, regulatory and warning texts, color and printing methods.
• Collaborate across many functions/disciplines within 3M (marketing, manufacturing, packaging engineering, regulatory, etc.) and with external agencies and printing companies.
• Strong problem solving and collaboration skills, keeping projects on brand, budget and on time.
• Manage project estimates, budget and timelines with internal and external partners.
• Strong knowledge of consumer brand design methodologies, including managing large global packaging redesigns from concept through production art to print.
• Adapt and work well with defined approaches, systems, best practices and processes.
• Ability to learn and adapt to new systems and processes as needed.
• Build and maintain relationships with key internal and external agency partners.

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• High school diploma/ GED equivalent (completed and verified prior to start)
• Ten (10) years combined working experience in project management for packaging on production art within corporate, creative, agency and /or printing industry in a private, public, government or military environment
• Ten (10) years of experience in consumer packaging industry.
• Ten (10) years of experience in packaging artwork production with strong graphic design acumen.

Additional qualifications that could help you succeed even further in this role include:

• In-depth packaging design knowledge and experience with print production.
• Knowledge of packaging regulation and uniform packaging laws is important.
• Knowledge of consumer goods packaging industry.
• Experience in consumer healthcare industry.
• Understanding of current print and pre-press industry processes (offset, flexo, digital,
  gravure, etc.).
• Working knowledge of review tools, project management software, and Power BI applications.
• Ability to manage high volumes, shifting priorities, and tight timelines.
• Strong skills in communication, collaboration, time management and attention to detail, combined with a strategic approach.

Work location:

• This role follows an on-site working model, requiring the employee to work at least four days a week at the 3M Center in Maplewood, MN.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.