United States, District Of Columbia, Technology Analyst jobs

In today's business landscape organizations are continuously transforming and evolving to keep pace with change and innovative solutions. This wave of digital transformation and constant evolution introduces a variety of risks, which organizations are not equipped to manage and mitigate on their own. As a professional in our Risk Technology practice, you will assist clients in integrating optimal application security, control, and risk management solutions through their transformation journey. You will belong to an international network of specialists helping our clients enable trust through transformation, while working closely with large scale implementation teams across a variety of enabling emerging technologies and solutions.

As a member of our national Risk Technology practice, you will belong to a network of professionals helping our clients implement trusted technology solutions to enrich and improve decision making, provide visibility and transparency of risk and compliance to stakeholders, and integrate efficient and effective risk management solutions.

As our Risk Technology practice continues to rapidly expand, we are seeking a highly motivated Senior Associate, focused on cloud-based application security, controls, and technology enablement. We need Seniors to help our clients develop and execute sustainable risk management solutions through transformational their efforts. As part of the team, you will work with a wide variety of resources and clients to deliver professional services on strategic and global priority accounts, while accelerating your professional growth.

We will support you with career focused training and coaching to develop, execute, and accelerate your professional goals.

Your key responsibilities

Leveraging your cloud application and industry knowledge, you will lead cross-functional teams in developing innovative solutions for clients that will assist them in evolving and sustaining a risk management program through transformation. You will support EY teams responsible for transforming organizations' front, middle, and back office through implementation of leading practice cloud-based technology solutions.

Skills and attributes for success

• You will leverage your proven track record of cloud-based application experience, technical knowledge, and strong interpersonal skills, to effectively deliver quality results in the assessment, design, and implementation of controls, security, and risk management solutions.
• Deliver facts, analyses, and recommendations in an accurate, clear, and concise manner.
• Foster relationships with client personnel at appropriate levels
• Drive high-quality work products on your team within expected timeframes and budget

To qualify for the role, you must have

• A bachelor’s or master’s degree and approximately 2-3 years of related work experience
• Demonstrate a deep understanding of business processes across one or many cloud base applications (e.g., purchase-to-pay, hire-to-retire, customer-to-contract), technical application security design and configuration, application role maintenance and user provisioning processes.
• Internal controls within and around the Oracle or cloud-based applications
• Oracle Applications security and how to achieve a design that enables an end user but also establishes control.
• Advanced project management and client service skills
• Excellent teaming skills
• A valid driver’s license in the US and a valid passport required; willingness and ability to travel both domestically and internationally to meet client needs

Ideally, you’ll also have

• Experience integrating, managing, or assessing security and controls for cloud-based applications.
• ERP implementation project management and support experience (Oracle and/or Workday experience is a plus)
• Industry related certification (e.g., CISA, PMP, CIA, RICS); non-certified hires are required to become certified within 1 year from the date of hire

Audio Visual Responsibilities of an On-Site Technician:

• Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
• Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
• Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
• Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)

Technical Responsibilities of an On-Site technician:

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP/White Glove support
• Occasional after-hour support may be required

Interpersonal skills an On-site technician should have:

• Outstanding customer service skills
• Excellent communication skills
• Great team mentality
• Self-motivated, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are

Experience Requirements:

• 2+ years of on-site technical support experience, or degree in related discipline

What we offer you

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges.At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $46,800 to $84,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,200 to $96,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.