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Flywire Application Support Engineer I United States, Massachusetts, Boston
Engage with internal employees to accurately detail issues sent to the ticketing system. Detect and solve production issues and bugs within the development environment beyond your current scope. Engage with...
Lead and mentor a team of technical & non-technical support specialists and engineers. Oversee day-to-day support operations, ensuring timely and accurate responses to customer issues. Manage and prioritize technical escalations...
Manage and complete tickets from customers and other departments related to Flywire’s platforms, ensuring the highest quality standards are met while adhering to the SLA requirements. Able to communicate clearly,...
Develop short-term and long-term pricing strategies based on the latest competitive landscape and business goals. Provide financial analysis for key pricing initiatives and serve as pricing support for CDU initiatives....
In-depth knowledge of the Master Trading Agreements contractual framework mentioned above, applicable regulations and derivatives-related issues. Drafting and negotiating of Master Trading Agreements, as well as additional provisions for funds...
Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting...
Develop and maintain subject matter expertise of Payments products and their associated credit facilities including the business and application flows. Develop and maintain subject matter expertise in the various systems...
Engage with internal employees to accurately detail issues sent to the ticketing system. Detect and solve production issues and bugs within the development environment beyond your current scope. Engage with...
Welcome to Expoint, the job platform for professionals and employers in the tech industry!
We’re excited to introduce you to the role of a Technical Support Representative. Technical Support Representatives (TSRs) are key players in the successful operation of any organization’s technology systems. They provide vital service and support to companies by troubleshooting and resolving technical issues, answering customer questions, and configuring and maintaining systems and services.
The ideal candidate should have a combination of technical knowledge, customer service skills, and problem-solving proficiency. They should have the ability to identify technical issues quickly and provide solutions both verbally and in writing. They should also ideally have experience and familiarity with common customer service processes and methods.
The Technical Support Representative’s typical duties may include responding to incoming calls from customers and troubleshooting technical issues, researching complex solutions and accurately recording solutions in the database, troubleshooting system and software issues via remote control, and providing training and advice to customers.
TSRs often work in a customer service environment, so they should be customer-service oriented, have a friendly demeanor, and great communication skills. They should also be familiar with the company’s products and services and customer service processes.
At Expoint, we highly recommend Technical Support Representatives as one of the most important roles in any successful tech organization. If you’re an experienced TSR, we’d love to hear from you. Join Expoint to find your dream job today!