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3,501 jobs found
24.07.2024
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Honeywell Customer Support Representative United States
Complete a 4-week clinical training program followed by an 8-month comprehensive rotational program in various departments to gain insight and understanding of different functional roles and departments that support the...
Complete a 4-week clinical training program followed by an 8-month comprehensive rotational program in various departments to gain insight and understanding of different functional roles and departments that support the...
Incredibly empathetic and understanding of all parties including riders, drivers, eaters and delivery partners. You will be a powerful advocate for Uber’s users and are passionate about the community experience....
Extensive customer facing experience. Experience in the industry is preferred. Excellent interpersonal and verbal & written communication skills. Strong continuous improvement mindset, strong leadership impact. Experience with Salesforce.com and SharePoint....
BigID Named Hot Company in Artificial Intelligence and Machine Learning at the 2024 Global InfoSec Awards. Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies. CRN 100 list...
Addresses Transactional technical queries related to operational & maintenance of products. Diagnostics, troubleshooting, analysis, and resolution of support issues. Highly end customer facing over phone, chat & e-mail. Kaizen/operational improvements;...
Welcome to Expoint, the job platform for professionals and employers in the tech industry!
We’re excited to introduce you to the role of a Technical Support Representative. Technical Support Representatives (TSRs) are key players in the successful operation of any organization’s technology systems. They provide vital service and support to companies by troubleshooting and resolving technical issues, answering customer questions, and configuring and maintaining systems and services.
The ideal candidate should have a combination of technical knowledge, customer service skills, and problem-solving proficiency. They should have the ability to identify technical issues quickly and provide solutions both verbally and in writing. They should also ideally have experience and familiarity with common customer service processes and methods.
The Technical Support Representative’s typical duties may include responding to incoming calls from customers and troubleshooting technical issues, researching complex solutions and accurately recording solutions in the database, troubleshooting system and software issues via remote control, and providing training and advice to customers.
TSRs often work in a customer service environment, so they should be customer-service oriented, have a friendly demeanor, and great communication skills. They should also be familiar with the company’s products and services and customer service processes.
At Expoint, we highly recommend Technical Support Representatives as one of the most important roles in any successful tech organization. If you’re an experienced TSR, we’d love to hear from you. Join Expoint to find your dream job today!