The high-tech industry is filled with ever-changing opportunities for technical support representatives. Expoint is the perfect platform for individuals to find the perfect job. Start your job search now and find your ideal technical support representative job on Expoint.
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1,482 jobs found
30.05.2023
HP
HP Field Technical Support Representative United States, Washington, Seattle
Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts. Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures. Provide software...
Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. Provide software service,...
Work with clients, account managers, and technical staff to resolve application problems. Develop workarounds and recommend custom solutions for client needs. Take ownership of technical issues, and work with our...
Responsible for delivery of best-in-class customer experience. Drive the JTAC team to meet all operational metrics and productivity. Manage customer escalations to maintain control and ensure Juniper brand protection. Provide...
Become the dedicated focal technical support contact and handle high priority incidents for a limited number of Advanced Services customers, on specific Juniper Networks Switching and Routing products (MX-Series, PTX-Series,...
Become the focal technical support contact and handle high priority issues for a limited number of Advanced Services customers, on specific Juniper Networks products(s) (M-Series, T-Series, MX-Series, EX-Series of Ethernet...
Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. Provide software service,...
Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts. Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures. Provide software...
Welcome to Expoint, the job platform for professionals and employers in the tech industry!
We’re excited to introduce you to the role of a Technical Support Representative. Technical Support Representatives (TSRs) are key players in the successful operation of any organization’s technology systems. They provide vital service and support to companies by troubleshooting and resolving technical issues, answering customer questions, and configuring and maintaining systems and services.
The ideal candidate should have a combination of technical knowledge, customer service skills, and problem-solving proficiency. They should have the ability to identify technical issues quickly and provide solutions both verbally and in writing. They should also ideally have experience and familiarity with common customer service processes and methods.
The Technical Support Representative’s typical duties may include responding to incoming calls from customers and troubleshooting technical issues, researching complex solutions and accurately recording solutions in the database, troubleshooting system and software issues via remote control, and providing training and advice to customers.
TSRs often work in a customer service environment, so they should be customer-service oriented, have a friendly demeanor, and great communication skills. They should also be familiar with the company’s products and services and customer service processes.
At Expoint, we highly recommend Technical Support Representatives as one of the most important roles in any successful tech organization. If you’re an experienced TSR, we’d love to hear from you. Join Expoint to find your dream job today!