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JPM
JPMorgan Post-Trade Technology Support III United States, Texas, Houston
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm. Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability. Assist...
Own the product implementation and training experience for your assigned clients. Meet and connect with clients through Zoom, Email and other collaborative technologies. Build and maintain strong relationships with key...
Assist in the creation and customization of client presentations to support Sales initiatives. Conduct data analysis to provide insights and recommendations for client development strategies. Collaborate with sales teams to...
Performs TSCM surveys and equipment inspections. Performs in-conference monitoring. Advises and assists personnel on matters of technical security policy, procedures, and regulations. Completes written reports and security briefings. Operates and...
Conduct proactive outreach to public companies to generate interest in our equity compensation management platform. Schedule and attend virtual meetings with potential clients alongside the Field Sales Representative. Develop and...
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm. Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability. Assist...
Provide troubleshooting support to the clients and partners when needed around their file transmission connectivity to the firm. Provide technical guidance and support to clients during the onboarding process. Ensure...
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm. Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability. Assist...
Welcome to Expoint, the job platform for professionals and employers in the tech industry!
We’re excited to introduce you to the role of a Technical Support Representative. Technical Support Representatives (TSRs) are key players in the successful operation of any organization’s technology systems. They provide vital service and support to companies by troubleshooting and resolving technical issues, answering customer questions, and configuring and maintaining systems and services.
The ideal candidate should have a combination of technical knowledge, customer service skills, and problem-solving proficiency. They should have the ability to identify technical issues quickly and provide solutions both verbally and in writing. They should also ideally have experience and familiarity with common customer service processes and methods.
The Technical Support Representative’s typical duties may include responding to incoming calls from customers and troubleshooting technical issues, researching complex solutions and accurately recording solutions in the database, troubleshooting system and software issues via remote control, and providing training and advice to customers.
TSRs often work in a customer service environment, so they should be customer-service oriented, have a friendly demeanor, and great communication skills. They should also be familiar with the company’s products and services and customer service processes.
At Expoint, we highly recommend Technical Support Representatives as one of the most important roles in any successful tech organization. If you’re an experienced TSR, we’d love to hear from you. Join Expoint to find your dream job today!