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Technical Support Representative jobs

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1,410 jobs found
19.02.2024
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Philips Software Support Representative United States, Pennsylvania

Limitless High-tech career opportunities - Expoint
Description:
Coordinating pre-installation activities including scheduling installs, reviewing pre-installation checklists, completing pre-installation readiness checks with customers, etc. Providing remote configuration of software according to customer specifications. Providing installation support of desktop...
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27.02.2024
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Nvidia Technical Support Engineer United States, Texas

Limitless High-tech career opportunities - Expoint
Description:
Provide support to our customers for our Linux-based cluster management software product, ensuring customers get the help they require to support their clusters. Collaborate with the development team to get...
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27.02.2024
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Glassbox Technical Support Engineer United States

Limitless High-tech career opportunities - Expoint
Description:
US Remote Support Full time Intermediate...
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23.02.2024
JF

JFrog Technical Support Manager United States, Georgia, Atlanta

Limitless High-tech career opportunities - Expoint
Description:
Manage day to day operations and provide leadership, mentoring and direction to the Technical Support team. Ensure that customer issues are appropriately logged, researched, and accurately resolved in a timely...
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21.02.2024
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Fortinet Technical Support Engineer United States, California, Sunnyvale

Limitless High-tech career opportunities - Expoint
Description:
Support and troubleshooting on the wireless and switching range of Fortinet products. Collection, analysis and change recommendations of configuration information. Collection and analysis of customer network information. Collection and initial...
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23.02.2024
F

Fortinet Technical Support Engineer United States

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Description:
Demonstrable experience in a technical (CS related) field or B.Sc. 3 years of experience in Technical Support/Escalation engineer/IT-Ops role. Proven hands-on experience and understanding of operating systems. Experience with Cloud...
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18.02.2024
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Microsoft Technical Support Engineer United States

Limitless High-tech career opportunities - Expoint
Description:
3+ years technical support, technical consulting experience, or information technology experienceo OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting...
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Limitless High-tech career opportunities - Expoint
Description:
Coordinating pre-installation activities including scheduling installs, reviewing pre-installation checklists, completing pre-installation readiness checks with customers, etc. Providing remote configuration of software according to customer specifications. Providing installation support of desktop...
Full job details
Welcome to Expoint, the job platform for professionals and employers in the tech industry! We’re excited to introduce you to the role of a Technical Support Representative. Technical Support Representatives (TSRs) are key players in the successful operation of any organization’s technology systems. They provide vital service and support to companies by troubleshooting and resolving technical issues, answering customer questions, and configuring and maintaining systems and services. The ideal candidate should have a combination of technical knowledge, customer service skills, and problem-solving proficiency. They should have the ability to identify technical issues quickly and provide solutions both verbally and in writing. They should also ideally have experience and familiarity with common customer service processes and methods. The Technical Support Representative’s typical duties may include responding to incoming calls from customers and troubleshooting technical issues, researching complex solutions and accurately recording solutions in the database, troubleshooting system and software issues via remote control, and providing training and advice to customers. TSRs often work in a customer service environment, so they should be customer-service oriented, have a friendly demeanor, and great communication skills. They should also be familiar with the company’s products and services and customer service processes. At Expoint, we highly recommend Technical Support Representatives as one of the most important roles in any successful tech organization. If you’re an experienced TSR, we’d love to hear from you. Join Expoint to find your dream job today!