Technical Support Engineer Focused Services jobs
PayPal Sr Content Designer Financial Services United States, California, San Jose
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Essential Responsibilities:
- Perform work assignments using specialized content design knowledge and developed business expertise
- Lead projects and/or programs within content design family with moderate scope impacting function or sub-function
- Analyze, evaluate, and make decisions within general parameters under broad supervision
- May act as a subject matter resource for entry level and developing colleagues
Expected Qualifications:
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
Additional Responsibilities:
- Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-appnotifications).
- Collaborate with design on page layout, interactions, and visual tone.
- Use data-driven insights about experience gaps and customer pain points to brainstorm and build proposed experience solutions.
- Develop content strategies that align stakeholders and drive meaningful solutions.
- Use data and research to evaluate your content’s impact, and push for continuous improvement that shows tangible results.
Preferred Qualifications:
- 6+ years relevant work experience writing web and app content.
- Excellent, highly creative writing and critical-thinking skills.
- Experience working with content standards, such as style and voice and toneguidelines.
- At ease managing multiple projects, setting stakeholder expectations,working individually, andcollaborating across teams.
- Experience in financial services, payments, B2B or B2C e-commerce ispreferred.
- Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design,Information Science orrelated fieldpreferred.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $84,500 to $140,250
Our Benefits:
Any general requests for consideration of your skills, please
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EY Japanese Business Services JBS -Federal Tax United States, New York, New York
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Business is constantly evolving, and more than ever, staying at the forefront is all about identifying and adapting to change. As a Tax Senior, you’ll see this first hand by being immersed in the evolving tax environment through preparing and auditing income tax provisions, assisting with income tax filings, consulting on planning opportunities, and coaching and developing staff on your engagement teams.
Your key responsibilities
You’ll spend your time supporting client engagements by reviewing staff work product, coordinating with clients and internal team members, managing deadlines, and tracking engagement economics. You’ll also be tasked with identifying and resolving tax technical issues, as well as sharing insights that will improve our processes and overall efficiency. In this role, you can expect to be prioritizing and handling a wide range of constantly evolving responsibilities.
Skills and attributes for success
- Providing our US and Japanese Inbound clients with domestic federal tax advice and guidance tailored to their unique needs
- Keeping up to date with ongoing trends and changes to legislation that will affect planning activities
- Supervising high-performing teams and sharing your experience and knowledge of leading-practices
- Building relationships at all levels both internally and externally, promoting a culture of collaboration
- Preparing practical recommendations to some of our clients’ most complex tax issues
To qualify for the role you must have
- A Bachelor’s degree in Accounting or a graduate degree in Tax or Law and approximately three years of related work experience.
- Progress toward (or completion of) a valid CPA certification or licensed attorney status
- A background in tax compliance and accounting for income tax and a broad understanding of US income taxation
- Knowledge of Microsoft Excel, Access and data mining tools
- The ability to prioritize when working on multiple projects, and the confidence to engage and integrate directly into our clients’ teams
- Fluency in Japanese
- Willingness to travel as needed, and working in a balanced hybrid environment
Ideally, you’ll also have
- A proven record in a professional services environment
- Experience in coaching and mentoring junior colleagues
- Strong analytical skills and attention to detail
- The ability to adapt your work style to work with both internal and client team members
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $71,000 to $117,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $85,100 to $133,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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EY Financial Services - Technology Consulting Product Manager United States, New York, New York
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Your key responsibilities
The goal is to support our clients to transform their business through product management. As a Product Manager, you will work with multi-discipline feature teams including user experience experts, architects, engineers and others to define and roll out products and services for large global organizations. You will take a user-centric and data-driven approach to product development. You will advocate for the user throughout the product development lifecycle. You can break down and simplify complex processes and touchpoints to deliver exceptional experiences. You are a strategic thinker, can prioritize and define product roadmaps, manage a product backlog, make quick decisions and coordinate the team to release quality products within planned timelines. You understand modern platform structures, cloud architectures, digital platforms and enablers, and data strategy considerations. In addition, you understand and have a perspective on how product and delivery organizations are structured and operate within complex, regulated national and global companies. Outside of client engagements, you have experience with business development activities (e.g. pursuits, proposals) and practice building activities such as mentoring teams and developing/delivering trainings.
Skills and attributes for
- Strategy and Organization
- Develop product strategies that align with business objectives and account for technology, data and experience design considerations
- Define product organization and operating models (e.g. product taxonomy, organizational structure, funding methods, product delivery processes, governance models, decision-making models) that help our clients better allocate funding, prioritize work and drive quality and efficient delivery
- Improve portfolio management with product metrics and OKRs that align work to business objectives and increase transparency/traceability of outcomes
- Technology Delivery
- Drive technology delivery through defining business requirements (user stories and acceptance criteria), prioritizing backlogs, and creating and maintaining roadmaps
- Lead cross-functional teams of designers, engineers and testers through the software development lifecycle (SDLC) from ideation through implementation and deployment
- Advocate and operationalize cross-functional best practices such as user testing, functional and regression test automation and alignment to industry/client standards
- Product Enablement
- Utilize prevalent product management tools (e.g. JIRA, Azure DevOps, AhA!, Productboard) to ideate and deliver technology solutions
- Utilize product analytics software and frameworks (e.g, Pendo, amplitude, etc.) to derive insights on user behavior, product performance, and value delivery, translating findings into actionable recommendations
- Advise on and implement best practices and standards for experience design, agile delivery, technology and data
- Operationalize leading technologies including generative AI to improve quality and efficiency throughout the SDLC (e.g. user story definition)
- Core Consulting
- Construct and communicate a compelling story to rally the client around potential changes and associated benefits
- Own the desired outcomes defined in client engagements and carry through to implementation
- Manage service delivery, identifying future sales opportunities, and supporting practice development activities.
- Maintain long-term client relationships and networks and cultivate business development opportunities.
- Effectively work with client engagement teams with diverse skills and backgrounds fostering an innovative and inclusive work environment.
- Demonstrate understanding of current technology environment and industry trends and provide recommendations for engagement and client service issues.
To qualify for the role you must have
- Bachelor’s degree in Computer Science, Engineering, Information Systems Management, Accounting, Finance, or a related field and 5 years of progressive, post-baccalaureate work experience. Alternatively, will accept a Master’s degree in Computer Science, Engineering, Information Systems Management, Accounting, Finance, or a related field and 4 years of work experience.
- Facilitate discussions with technical, design and business subject-matter resources to document requirements, establish a vision, and articulate alternatives for future state solutions across various domains and channels.
- Has set product vision, defined and managed product roadmaps, prioritized and managed the backlog and has led product launches.
- Can participate in and drive ideation sessions, standups, sprints and scrums.
- Has a specific domain knowledge and understands the dynamics impacting their product such as market trends, technology and regulatory rules.
- Experience with successfully managing projects with defined deliverables and budgets. Experience must include budgeting and managing the schedule; client relationship management; communicating strategically around key issues; conflict resolution and consensus building.
- Must have a thorough understanding of complex information systems and technology organizations and to be able to work effectively between the application, data infrastructure, operations and security architectural spaces
- Proven delivery skills including the ability to scope/size a project; staff a team with the appropriate skill set; provide subject matter direction and guidance to a team; manage communications with the project sponsors and manage the delivery of an engagement workstream.
- Requires domestic and regional travel up to 80% to serve client needs.
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $125,900 to $231,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $151,200 to $262,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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PayPal Staff Software Engineer United States, California, San Jose
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Essential Responsibilities:
- Acts as a project or system leader, coordinating the activities of other engineers on the project or within the system
- Determines the technical tasks that other engineers will follow
- Actions result in the achievement of customer, operational, program or service objectives
- Proactively improves existing structures & processes
- Exercises judgement in reconciling diverse and competing priorities (time, quality, complexity risk) to identify optimal solutions to problems
- Notices patterns and condenses repetition into densely meaningful generalized solutions
- Collaborates with management to set/improve standards for engineering rigor
- Trusted to represent PayPal, Inc to the outside world via interactions with partners, customers, or industry organizations
Expected Qualifications:
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Preferred Qualification:
- Experience in Spring boot and other frameworks in Java or python
- Experience in UI stack such as react or other
- Experience with large-scale, high-performance systems.
- Experience in running large scale CI/CD pipelines using Jenkins, Github or Harness
- Experience with cloud platforms (AWS, GCP, Azure).
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $152,500 to $262,350
Our Benefits:
Any general requests for consideration of your skills, please
These jobs might be a good fit
Dell Electrical Principal Engineer I8 United States, Texas, Austin
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Our Electrical Engineering team puts the spark into the full hardware development lifecycle, from concept to production. It takes experts in system architecture definition, design, analysis, prototyping, sourcing & the debugging and validation of layouts or routes to deliver state-of-the-art products for a changing world. We work closely with designers, cross-functional teams within Dell Technologies and suppliers to make sure electronic designs meet a range of requirements, including schedule, feature set, functionality and quality, as well as industry standards.
You will:
Partner with Dell internal platform and graphics development engineering teams to manage onboard and add-in graphics program deliverables
Lead/guide graphics technology providers and ODM partners on debug and resolution of hardware, software, and firmware issues with graphics controller cards
Work with multiple internal teams including product quality, platform engineering, product marketing, program management, regulatory engineering, and other teams to debug/ resolve issues
Support the commodity-level internal core teams with product issue management and resolution and engineering guidance on issue triage and program schedule
Manage resources at external suppliers including AMD, nVidia, Intel, and platform ODM partners to facilitate debug and resolution of issues and delivery of graphics controllers on Time-To-Market schedules
Subject matter expert in graphics controllers, graphics drivers & firmware, and OS application interaction with graphics devices
Essential Requirements
Strong technical leadership capabilities
Proactive attitude to issue resolution and engagement with peer and global teams and suppliers to quickly resolve issues
Self-starter mentality, able to quickly recognize and triage issues.
High level focus on customer experience and customer satisfaction.
5+ years industry experience with a Bachelor’s Degree or 3+ years’ experience with a Master’s Degree (Dell experience is a plus) in Engineering/Computer Science degree
Desirable Requirements
- Understanding of and familiarity with the ODM development model
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EY Financial Services Tech Consulting Manager - WAM Aladdin United States, New York, New York
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Together, all in, to build a better working world.
Your key responsibilities
- Performing and reviewing daily accounting transactions of clients
- Performing month end / quarter end / year end closing activities
- Maintaining reconciliations with related and third parties
- Preparing tax returns and other compliance requirements
- Preparing payrolls for clients’ employees
- Coordination and communication with shared service centers and clients’ tax teams resident abroad
- Coordination and communication with clients’ tax offices
- Following legislative changes and implementing when applicable
- Coordination with other sub-service lines of EY Tax team
- Supervising the engagement team
Skills and attributes for success
- University degree, preferably in Accounting and Finance or Business Administration
- Knowledge of Uniform Chart of Account; experienced in general accounting for 2 -7 years
- Excellent Excel, PowerPoint and Word skills and experienced in reporting
- Fluency in both written and spoken English
- Knowledge of MS NAV, SAP and Oracle accounting systems is an asset
- Knowledge e-applications such as e-invoice, e-ledger etc.
- Proven originator and team player
- Ability to work with flexible working hours
- SMMM qualification is an asset
What we offer you
Building a better working world
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EY Managed Services - Integrated Risk Management Archer Senior ... United States, New York, New York
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Integrated Risk Management (IRM) Managed Services Center Senior Analyst (Senior)
The risk landscape is continuously changing due to market volatility, geopolitical crises, wide-spread economic changes, regulatory reforms and cyber threats. As a result, organizations look to us to transform their approach to risk to turn it in a means to not only protect the enterprise but create value.
Clients retain IRM Managed Services to assist them with transforming their risk functions and providing operational support for technology solutions to provide the executive leadership with valuable insight for decision making. As an IRM professional you will belong to a globally connected team of specialists delivering services from our Dallas Service Center.
Your Key Responsibilities
As a member of our IRM service center, you will be part of a specialized team supporting the delivery of risk and technology solutions on Governance, Risk, and Compliance (GRC) platforms such as Archer Technologies and Service Now.
Skills and Attributes for Success
- Responsible for managing IRM service center delivery around GRC offerings
- Support ongoing maintenance and enhancement requirements for our clients
- Supervising daily activities of 8-12 service center Tier 1 or 2 Analysts
- Managing project/engagement budgets for IRM service center capabilities
- Support development of policies and procedures to guide IRM service center activities
- Assist IRM service center manager with project planning and identification of opportunities to improve delivery of services
- Communicate issues and seek support in a timely manner to eliminate roadblocks and drive collaboration, speed, innovation, and excellence
- Maintain a professional communicative relationship with IRM engagement team utilizing IRM service center support
- Provide timely, comprehensive, and accurate information in both written and verbal communications
To qualify for the role, you must have
- 2+ years of relative development experience as a System Administrator
- Archer Certified Administrator – Specialist or Archer Certified Administrator – Expert (formerly Archer Certified Professional)
- Experience with data feeds, APIs, and other integrations
- Proficiency with Microsoft Office (e.g., Outlook, Word, Excel, PowerPoint, etc.)
- Possess working knowledge of and prior experience applying risk management fundamentals
- Excellent written and oral communication skills
- Proven leadership skills
- Past experience managing and prioritizing multiple projects / work streams
- Ability to think critically and problem solve
- A team-focused mentality with the proven ability to work effectively with diverse stakeholders
- Proactive attitude, seeking for improvement opportunities which can positively impact the business
- An ability to work under pressure while maintaining a professional image and approach
- Decision-making capabilities, with an ability to weigh the pros and cons of potential actions and identify the most appropriate one
Ideally, you’d also have
- Associate or Bachelor’s degree in Computer Science, Information Systems, Business, or other related area of study preferred
- Prior military experience preferred
- Ability to obtain and maintain a Secret-level clearance or higher
- Past experience mentoring and developing personnel
- ServiceNow Certifications: Certified System Administrator (CSA)
- Proficiency with scripting and data integration within the ServiceNow platform
- 2+ years of supervisory experience
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $86,500 to $142,700. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $103,700 to $162,100. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
These jobs might be a good fit
Share
Essential Responsibilities:
- Perform work assignments using specialized content design knowledge and developed business expertise
- Lead projects and/or programs within content design family with moderate scope impacting function or sub-function
- Analyze, evaluate, and make decisions within general parameters under broad supervision
- May act as a subject matter resource for entry level and developing colleagues
Expected Qualifications:
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
Additional Responsibilities:
- Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-appnotifications).
- Collaborate with design on page layout, interactions, and visual tone.
- Use data-driven insights about experience gaps and customer pain points to brainstorm and build proposed experience solutions.
- Develop content strategies that align stakeholders and drive meaningful solutions.
- Use data and research to evaluate your content’s impact, and push for continuous improvement that shows tangible results.
Preferred Qualifications:
- 6+ years relevant work experience writing web and app content.
- Excellent, highly creative writing and critical-thinking skills.
- Experience working with content standards, such as style and voice and toneguidelines.
- At ease managing multiple projects, setting stakeholder expectations,working individually, andcollaborating across teams.
- Experience in financial services, payments, B2B or B2C e-commerce ispreferred.
- Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design,Information Science orrelated fieldpreferred.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $84,500 to $140,250
Our Benefits:
Any general requests for consideration of your skills, please
These jobs might be a good fit
