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Flywire Software Support Manager United States, Massachusetts, Boston
Lead and mentor a team of technical & non-technical support specialists and engineers. Oversee day-to-day support operations, ensuring timely and accurate responses to customer issues. Manage and prioritize technical escalations...
Manage and complete tickets from customers and other departments related to Flywire’s platforms, ensuring the highest quality standards are met while adhering to the SLA requirements. Able to communicate clearly,...
Scope: The project & program responsibilities are focused on the delivery of a product or computer-based system from design to release for customers. Develop and manage program plans, including timelines,...
Closely work with engineering and product management to deliver and drive strategic roadmap execution. Collaborate with engineering on sprint planning, stand ups, sprint review and retrospective. Use Jira dashboard and...
As a Technical Program Manager, you will lead the planning, execution, and monitoring of strategic projects across data management, reverse logistics, and manufacturing execution. You will drive multi-functional initiatives spanning...
Your main focus will be designing, building, and deploying features that help deliver AI infrastructure and guided experiences to internal users, external customers, and partners. The development of these features...
Networking Expertise: Build and deliver content on NVIDIA’s InfiniBand and Ethernet platforms, interconnect topologies, and scaling best practices. SuperPod Storytelling: Explain how NVIDIA SuperPod architectures deliver predictable performance and resilience...
Lead and mentor a team of technical & non-technical support specialists and engineers. Oversee day-to-day support operations, ensuring timely and accurate responses to customer issues. Manage and prioritize technical escalations...
Are you looking for an exciting and rewarding career in the tech industry? Do you have a passion for problem-solving and providing exceptional customer service? If so, you should explore a career in technical support with Expoint, the leading job searching platform made solely for the tech industry.
Technical support specialists play an integral role in keeping our customers happy. As a technical support specialist, you'll become the problem solver of their issues, troubleshooting customer inquiries, providing customer service and technical support, and helping to maintain customer satisfaction.
At Expoint, we seek tech-savvy, customer-oriented candidates who have a passion for problem solving. Successful applicants must have an in-depth knowledge of technology, software, hardware, and customer service best practices. You'll need excellent critical thinking skills, be willing to learn new technologies, and thrive in a fast-paced environment while providing outstanding client service.
In addition to having a strong technical background, strong customer service skills are a must. You'll be expected to act as a brand representative, and must bring outstanding customer service and communication skills to the role. You'll need to be able to constructively handle customer questions and complaints, listen to customer feedback, and devise creative solutions for customer issues.
By joining our Expoint technical support team, you'll have the opportunity to join an innovative and growing industry. This role is perfect for someone who is looking for a dynamic role where they can apply their technical knowledge in a customer service setting.
If you believe you have the skills, qualities, and experience for this role, we invite you to explore the Expoint platform and search for the ideal technical support opening. Apply now and be part of the cutting-edge world of tech support!