Technical Support jobs

Key Responsibilities

• Requirement & Order Administration: Establishes and/or reviews requirements, generates, adjusts and expedites purchase orders based on MRP results (or results based on other planning systems) and/or on requisition basis along with pertinent information being used to run the business that may influence order execution decisions. Coordinates with the Budget Owners to maintain optimal service levels and determine the proper priorities for support; Administers Purchase Orders based on authorized spending amount and applicable SOP’s. Keeping informed of any problems/delays caused by Suppliers or general market conditions and communicates any impacts/constraints to the end user, production, Business Unit or other discipline impacted by the change. Maintains an excellent working relationship with any entity within (or outside) of BSC who will be impacted by the work conducted by this role which includes issue resolution, reconciliation of errors and correct the root cause of supply chain problems. Interfaces with core functions such as quality, engineering, production, finance and product development Identify areas of risk and implement mitigating action. Support SI&OP exercise and put up the committed build plan, production scheduling and driving the required output to achieve the business objective timely.
• Supplier Management: Responsible for managing the day-to-day supplier relationship. Monitors and communicates quality and delivery performance within BSC and to the supplier; Responsible to resolve supplier related issues and assures a positive and professional business relationship, always establishing and maintaining open lines of communication. Collaborate with Strategic Sourcing, Corporate Groups and other BSC Sites in developing and implementing sourcing strategies and to support global supplier evaluation and selection as well as VIP creation.
• Quality: Adheres to all applicable (Site, Corporate or Regulatory) requirements; Reviews and approves all change requests; Maintains accurate Master Data, AVL, Info record, Source List, e-Req etc as required. Constantly strives to improve the Quality of goods and services supplied.
• Inventory Management: Formulates purchasing decisions to achieve 100% internal customer service, targeted DIOH, inventory holding level and overall lowest TCO (total cost of ownership); Minimize the impact of expired, excess and obsolete materials and dispositions the material appropriately. Identify opportunities to implement best inventory management practices, such as automated Kanban and Consignment Programs.
• Lean, Cost & Other: Perform other tasks as needed in support of achieving the highest level of quality, customer satisfaction and TCO. Assist in the development and implementation of Lean Strategies for improving of all aspects of the operation to improve Quality, deliver reduced cost and minimize waste. Identify cost saving opportunities from existing vendor base. Assist in the in the preparation and execution of the annual materials budget.

• Responsible for customer order management and fulfilment for respective PU.

  • Liaise with global supply chain team on affairs related to orders fulfilment, forecast fluctuation, back order and order prioritization.

  • Track and analyze latest demand trend of all products. Communicate latest demand trend to internal stakeholders.

  • Track and monitor the status of urgent orders. Work closely with functional team and ensure urgent orders are being shipped on schedule.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree in any related field.
• Required skill(s): interpersonal communications, negotiation, analytical, MS Office, SAP, MRP.
• At least 5-9 year(s) of working experience in the related field is required for this position.
• Preferably Senior Executives specializing in Planning, Purchasing/Inventory/Material & Warehouse Management or equivalent.

Your responsibilities will include:
● Provide top technical and clinical support to U.S. Boston Scientific Electrophysiology (EP) field staff and internal clients through various channels (phone, chat, email), Monday–Friday, for a shift during the hours of 6:30 a.m.–5:00 p.m. CST.

● Handle stressful inquiries and situations to ensure positive results.

● Assess product performance and recommend system improvements using advanced troubleshooting and in-depth product and clinical expertise.

● Train and support EP personnel via calls, written communications, and field assistance.

● Document and evaluate inquiries, comments, and concerns; identify quality-related product complaints.

● Maintain proficiency in all current and upcoming products, including investigational studies and industry trends.

● Lead, coach, review work, and mentor less experienced or new staff members.

● Develop business processes, maintain the knowledge base, and create peer training materials.

Required qualifications:
● Minimum of three years' experience in Electrophysiology (EP) or relevant clinical practice, with strong familiarity with FARAPULSE and OPAL technical and clinical troubleshooting.

● Extensive experience in troubleshooting and providing clinical guidance within an Electrophysiology (EP) laboratory setting.

● Ability to work independently with minimal supervision, maintain organization, and consistently deliver results on schedule.

● Demonstrated adaptability and flexibility, effectively contributing to a newly established team within a rapidly expanding division.

● Ability to work with ambiguity and incomplete information.

● Recognizes opportunities for improvement and recommends effective solutions.

● Displays enthusiasm for Electrophysiology (EP), acknowledging the positive impact our products have on patients and healthcare professionals.

● Proven success working remotely from a dedicated home office; remote experience preferred.

Preferred qualifications:
● Bachelor’s degree in a related clinical or technical discipline.
● Experience supporting global teams or cross-functional projects within the medical device or healthcare industry.
● Familiarity with complaint-handling systems or CRM databases.
● Demonstrated leadership or peer mentorship experience.

Maximum Salary: $ 156900

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

In this position, you will drive technical excellence by coordinating with external and internal technology teams that provide key inputs or outputs to the solution. You will help shape the future of existing and emerging use cases, partnering side-by-side with digital colleagues to define and deliver impactful, scalable solutions. Ultimately, your leadership will ensure that the technical product team continuously brings measurable value to end users.

• Set ambitious and clear technical vision and communicate it effectively to stakeholders, the team, and the broader organization.

• Oversee the end-to-end technical output strategy from development through deployment.

• Collaborate closely with stakeholders to ensure digital vision and business goals align with the team’s technical solutions.

• Manage code merges, CI/CD pipelines, and deployments across a broad team of developers to ensure efficient, high-quality releases.

• Serve as a key member of the Agile team(s), working onsite daily to foster collaboration and technical excellence.

• Act as a mentor and primary point of contact for the technical product team, promoting continuous learning and improvement.

• Own solution and technical design (in partnership with architect) for all stories to be delivered by the technical product team

Technical Expertise

• Cloud-Native Architecture: 5+ years of hands-on experience designing and implementing complex, cloud-native technical architectures in alignment with enterprise standards. Expertise in Azure cloud-native applications, backend development using Azure Functions and GraphQL, and configuration of private endpoints for secure networking.

• CI/CD & Automation: Proven proficiency in building and maintaining CI/CD pipelines using GitLab and Terraform, as well as advanced Python scripting for automation.

• Data-Driven Applications: Experience developing data-intensive applications using CosmosDB or stored JSON objects, integrating multiple data sources, and executing complex data queries for scalable enterprise solutions.

• Observability tools (i.e.: App Insights, Log Analytics, etc.)

Collaboration & Leadership

• Demonstrated success collaborating with cross-functional teams—spanning technology, design, and business—to drive alignment and results in an agile setting.

• Hands-on leadership experience providing mentorship and technical guidance to developers, fostering a culture of learning and excellence.

Software Development Practices

• Strong understanding of modern software development methodologies, tools, and principles to optimize productivity, code quality, and team velocity.

• Proven problem-solving skills with the ability to navigate complex data and architectural challenges, leveraging both technical acumen and practical development experience.

Communication & Stakeholder Engagement

• Excellent written and verbal communication skills, capable of translating complex technical concepts into actionable insights for diverse audiences.

• Skilled in partnering with stakeholders to align digital strategies with technical solutions, ensuring transparency, trust, and shared accountability.

• Experience in AI/ML-based product environments or intelligent automation platforms.

• Familiarity with enterprise-scale API integrations and data governance frameworks.

• Exposure to Contract Lifecycle Management (CLM) systems or other enterprise contracting solutions.

• Experience working within large, matrixed organizations with global digital and IT teams.

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.