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Flywire Technical Support Engineer II United States, Massachusetts, Boston
Manage and complete tickets from customers and other departments related to Flywire’s platforms, ensuring the highest quality standards are met while adhering to the SLA requirements. Able to communicate clearly,...
Utilize your understanding of the home loan process to take all initial inquiry calls for prequalification, take complete applications, request documentation from borrowers and review with Home Loan Advisor(s). Discuss...
Maintain detailed calendars, ensuring efficient time management. Coordinate visitor access and manage logistics. Organize all aspects of onsite and offsite events,(virtual and in-person) including invitations, catering and transportation. Screen incoming...
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet...
Utilize your understanding of the home loan process to take all initial inquiry calls for prequalification, take complete applications, request documentation from borrowers and review with Home Loan Advisor(s). Discuss...
Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions. Identify and mitigate risks, proactively addressing potential roadblocks and implementing...
Provide and coordinate legal advice across complex issues for blockchain-based payment products. Collaborate with global business teams and legal/compliance colleagues to resolve complex issues. Offer key legal coverage for Kinexys...
Manage and complete tickets from customers and other departments related to Flywire’s platforms, ensuring the highest quality standards are met while adhering to the SLA requirements. Able to communicate clearly,...
The technical assistant role is a key part of any technical team, and Expoint understands how important it is to have technical assistant professionals that can add value to any team. Technical Assistants help ensure high productivity, implement new technologies, and troubleshoot any existing issues. They are also responsible for researching and resolving technical issues, providing technical advice and guidance, and helping customers and colleagues with their technical needs.
At Expoint, we look for Technical Assistants that possess strong technical abilities, possess excellent customer service skills, and can work well under pressure. Technical Assistants must be confident in their own problem-solving and troubleshooting abilities, as well as their ability to communicate effectively with both end users and industry professionals.
We look for Technical Assistants with a Bachelor's degree in information technology or related field, a technical certification or industry-related degree, and/or equivalent military experience or training. They should also have strong knowledge of hardware, software, and networking systems, advanced debugging skills, project management experience, and excellent customer service skills.
In addition to technical duties, Technical Assistants are also responsible for providing support in technical aspects of the business, such as product testing, training, installations and repair, and user experience management. They must remain organized and systematic in their work, multitask efficiently and effectively, work in a variable and uncertain environment, and demonstrate resilience in the face of adversity.
If you meet the above requirements and possess a strong drive to succeed in your professional life, then you may be the perfect fit for the Technical Assistant role on Expoint.