Technical Solutions Engineer Home Automation Nest jobs
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Jacobs Software Engineer - Career Level United States, New Hampshire
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Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive...
Contribute on a team of skilled engineers designing, building and maintaining thoroughly tested and stable software using a Scaled Agile Framework (SAFE). Perform technical tasks to include design-requirements, documentation, code...
As a technical solutions engineer for home automation nest, you will be a key member of a highly skilled and inter-disciplinary operations team. You will be responsible for maintaining the quality and performance of the home automation hardware and software. As a technical solutions engineer, you will have the opportunity to become an expert in the industry and be a driving force behind the implementation and development of the company’s home automation products.
On a day-to-day basis, you will provide technical support to the customer base via remote and phone support. You will also investigate and troubleshoot customer inquiries. You will diagnose issues and work with product teams to identify solutions. Your excellent problem-solving and customer service skills will be essential for success.
In addition to providing customer service, you will also be responsible for performing quality assurance tests on current products, hardware, and software, as well as for new versions of products. You will be instrumental in finding bugs and design flaws and working with the engineering and product teams to resolve any concerns.
Working on the team, you will collaborate with software engineers, hardware engineers, product managers, and consultants to ensure efficient and quality home automation products. You will also stay informed of current trends and technologies in the home automation industry.
This position offers an opportunity to grow in a fast-paced and dynamic environment. Home automation is a rapidly evolving industry and you will be in the forefront of a growing trend. So, if you are looking to join a company that fosters innovation, curiosity and collaboration, come join us on our team.