Support Manager jobs
EY SAP - Delivery Excellence Manager Location OPEN United States, Illinois, Chicago
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As Testing Manager, your focus will be planning and executing various test cycles for large SAP implementations. You will work with the project team and third parties to confirm the business requirements that must be tested and the approach to meet testing requirements. You will be responsible for working directly with the functional work streams to build test scenarios and cases that cover all business requirements and satisfy the defined test strategy. Testing cycles can include functional unit testing, system integration testing, user acceptance testing, and regression testing.
In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non-technical project teams in the development and implementation of innovative technology solutions.
Your key responsibilities
As a Manager in this dynamic role, you will be at the forefront of technology transformation, ensuring that projects are delivered effectively and efficiently. You will face challenges that require innovative problem-solving skills and will have the opportunity to learn and grow in a fast-paced environment. Your responsibilities will include:
- Leading workstream delivery and tracking deliverable completion and project status.
- Actively participating in client working sessions and leading workstreams from planning through execution to closure.
- Managing engagement economics and implementing resource plans and budgets.
- Travel required regularly as needed by external client.
Skills and attributes for success
To thrive in this role, you will need a blend of technical and interpersonal skills. Your ability to build and manage relationships will be key to your success. The following skills and attributes will make a significant impact:
- Define the test strategy, planning, implementing and quality assurance for large complex projects
- Proven ability to drive test design, preparation, and execution across extensive business and system requirements within tight timelines.
- Proficiency in project and portfolio management tools.
- Strong understanding of iterative and hybrid delivery methodologies.
- Ability to manage project or program resource management effectively.
- Excellent communication skills with a focus on client trust and value.
To qualify for the role, you must have
- A bachelor’s degree (4-year degree).
- Typically, no less than 4 - 6 years of proven experience in a testing lead role, specifically with large SAP implementations.
- Experience in developing test strategies, scenarios, and cases.
- Strong understanding of various testing methodologies and best practices.
- Demonstrate expertise in technical skills application functional design.
- Familiarity with the System Development Lifecycle.
- Knowledge of the Technology Landscape.
- Experience in leading teams.
- A flexibility and willingness to travel to meet client needs; travel is estimated at 40-60%.
Ideally, you’ll also have
- Familiarity with testing tools and automation frameworks.
- Experience in leading complex technical initiatives.
- A track record of continuous process improvement.
- Strong analytical skills with a focus on innovative solutions.
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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EY Financial Services - Technology Consulting Product Manager United States, New York, New York
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Your key responsibilities
The goal is to support our clients to transform their business through product management. As a Product Manager, you will work with multi-discipline feature teams including user experience experts, architects, engineers and others to define and roll out products and services for large global organizations. You will take a user-centric and data-driven approach to product development. You will advocate for the user throughout the product development lifecycle. You can break down and simplify complex processes and touchpoints to deliver exceptional experiences. You are a strategic thinker, can prioritize and define product roadmaps, manage a product backlog, make quick decisions and coordinate the team to release quality products within planned timelines. You understand modern platform structures, cloud architectures, digital platforms and enablers, and data strategy considerations. In addition, you understand and have a perspective on how product and delivery organizations are structured and operate within complex, regulated national and global companies. Outside of client engagements, you have experience with business development activities (e.g. pursuits, proposals) and practice building activities such as mentoring teams and developing/delivering trainings.
Skills and attributes for
- Strategy and Organization
- Develop product strategies that align with business objectives and account for technology, data and experience design considerations
- Define product organization and operating models (e.g. product taxonomy, organizational structure, funding methods, product delivery processes, governance models, decision-making models) that help our clients better allocate funding, prioritize work and drive quality and efficient delivery
- Improve portfolio management with product metrics and OKRs that align work to business objectives and increase transparency/traceability of outcomes
- Technology Delivery
- Drive technology delivery through defining business requirements (user stories and acceptance criteria), prioritizing backlogs, and creating and maintaining roadmaps
- Lead cross-functional teams of designers, engineers and testers through the software development lifecycle (SDLC) from ideation through implementation and deployment
- Advocate and operationalize cross-functional best practices such as user testing, functional and regression test automation and alignment to industry/client standards
- Product Enablement
- Utilize prevalent product management tools (e.g. JIRA, Azure DevOps, AhA!, Productboard) to ideate and deliver technology solutions
- Utilize product analytics software and frameworks (e.g, Pendo, amplitude, etc.) to derive insights on user behavior, product performance, and value delivery, translating findings into actionable recommendations
- Advise on and implement best practices and standards for experience design, agile delivery, technology and data
- Operationalize leading technologies including generative AI to improve quality and efficiency throughout the SDLC (e.g. user story definition)
- Core Consulting
- Construct and communicate a compelling story to rally the client around potential changes and associated benefits
- Own the desired outcomes defined in client engagements and carry through to implementation
- Manage service delivery, identifying future sales opportunities, and supporting practice development activities.
- Maintain long-term client relationships and networks and cultivate business development opportunities.
- Effectively work with client engagement teams with diverse skills and backgrounds fostering an innovative and inclusive work environment.
- Demonstrate understanding of current technology environment and industry trends and provide recommendations for engagement and client service issues.
To qualify for the role you must have
- Bachelor’s degree in Computer Science, Engineering, Information Systems Management, Accounting, Finance, or a related field and 5 years of progressive, post-baccalaureate work experience. Alternatively, will accept a Master’s degree in Computer Science, Engineering, Information Systems Management, Accounting, Finance, or a related field and 4 years of work experience.
- Facilitate discussions with technical, design and business subject-matter resources to document requirements, establish a vision, and articulate alternatives for future state solutions across various domains and channels.
- Has set product vision, defined and managed product roadmaps, prioritized and managed the backlog and has led product launches.
- Can participate in and drive ideation sessions, standups, sprints and scrums.
- Has a specific domain knowledge and understands the dynamics impacting their product such as market trends, technology and regulatory rules.
- Experience with successfully managing projects with defined deliverables and budgets. Experience must include budgeting and managing the schedule; client relationship management; communicating strategically around key issues; conflict resolution and consensus building.
- Must have a thorough understanding of complex information systems and technology organizations and to be able to work effectively between the application, data infrastructure, operations and security architectural spaces
- Proven delivery skills including the ability to scope/size a project; staff a team with the appropriate skill set; provide subject matter direction and guidance to a team; manage communications with the project sponsors and manage the delivery of an engagement workstream.
- Requires domestic and regional travel up to 80% to serve client needs.
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $125,900 to $231,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $151,200 to $262,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Bank Of America Merrill Market Supervision Manager United States, Maryland
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Job Description:
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
What you’ll accomplish
Manage delegated compliance, administrative and business functions related to the Merrill Wealth Management Market Executive's overall managerial responsibilities for parent and associate offices
This individual functions independently, or with minimal guidance, but must keep the Market Executive informed on significant matters and must determine when the Market Executive should be directly involved
Monitor advisor and client activity including financial transactions to ensure compliance with firm and regulatory requirements and minimize risk
Coach advisors in supporting the company strategy and continuing to grow their businesses.
Responsibilities:
Performs, monitors, and demonstrates adherence to internal and external standards, policies, laws, rules, and regulations related to client advice and recommendations, sales practice activities, and conduct of market personnel
Manages day-to-day Financial Advisor (FA) business needs, while ensuring adherence to the bank's compliance policies and procedures
Coaches FAs, Client Associates (CAs), and other market personnel to drive adherence of policies and procedures related to the sales practice conduct
Partners with FAs, CAs, and other market personnel to manage risk of business growth initiatives, ensuring alignment with the bank's enterprise risk appetite
Required Qualifications:
Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses
Series 3, 31 licenses, if warranted
Minimum of 5+ years professional experience
Proven ability to manage risk, make sound decisions by having a deep understanding of industry regulations, supervisory requirements, policies/procedures, wealth management concepts, and financial services products
Key Qualifications for the role:
Ability to speak in terms of client needs and concerns, and coach Financial Advisors on aligning solutions to goals in a suitable and controlled way
A deep appreciation and understanding of our client centric strategy
Strong interpersonal skills to provide coaching to Financial Advisors to mitigate risk through segmentation, disciplined investment practices, and documentation
Strong analytical skills with ability to identify trends, root cause and effects, and implement improved processes to mitigate risk
Demonstrated strong and effective leadership style through clear communication and collaboration with others, making sound decisions with courage and conviction
Strong time management and organization skills with the ability to prioritize appropriately
Desired Qualifications:
Bachelor's degree or equivalent work experience
Market Supervision Manager experience, or completion of Merrill's Office Management Team Associate Development Program
Skills:
Decision Making
Influence
Negotiation
Problem Solving
Risk Management
Adaptability
Business Acumen
Collaboration
Oral Communications
Relationship Building
Business Operations Management
Client Solutions Advisory
Planning
Talent Development
Written Communications
Palo Alto Support Enablement Escalations Engineer Cortex Cloud United States, Texas, Plano
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
Enablement of the TAC teams - Assist with both ad hoc Q&A and structured training throughout the year
Ownership of critical issues. This doesn’t always mean being responsible for the case, the focus is on the technical driver of the case the customer calls about. This usually means working with the TAC case owner and engineering on a replication or verification, sending guidelines and communicating updates
New product development - combine the responsibility of continuing our state-of-the-art technical knowledge and skills learned from prior technical support, an Enablement engineer will identify supportability and usability requirements for new products during the design phase as well as post GA via enhancement requests
Develop and deliver training materials for TAC. Training is a key component of the day-to-day success of support. An Enablement engineer is responsible for staying up to date with technical details on Palo Alto Networks new products and industry in general and sharing those details with TAC via white papers, BBLs, or TOIs
Develop tools for TAC – For better visibility and troubleshooting
Filling in the gaps. Sometimes there are opportunities to “catch” a problem before it escalates. Our team is positioned to identify or help in these unplanned projects that result in a better customer experience, cost reduction or better security
Your Experience
Experience: 7+ years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers..)
Experience as an Enablement Engineer or an Escalations Engineer is a plus
Experience working with Public Cloud provider technologies and services (AWS, Azure, GCP, OCI, Alibaba, etc..).
Excellent written and verbal communication skills
Scripting skills (JS/Python/Powershell)
Strong proficiency in both Linux and Windows operating systems
Kubernetes implementation and troubleshooting experience is required
Experience training internal technical teams is a plus
You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $123200 - $199100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
Bank Of America Merrill Market Client Relationship Manager United States, Florida, Miami
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Job Description:
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
Job Description:
This job is responsible for leading the overall service delivery model to include the bank's digital offerings and wealth management banking strategy in the market while working with the Home Office to ensure superior client service. Key responsibilities include partnering with the market leadership team, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs. Job expectations include driving responsible growth while minimizing regulatory, financial, operational, and reputational risks.
is a direct report to the Division Client Relationship Executive (DCRE) with dual reporting to the Merrill Wealth Management Market Executive (ME). The MCRM functions as a member of the market leadership team and manages the Wealth Management Client Associates, Operations support staff, and the branch's Operations Department. The MCRM is responsible for delivering firm strategy through the execution of the Market Strategy Plans. MCRMs partner closely with advisor teams to deliver a branded client service model focusing on digital solutions and enterprise capabilities. Additionally, the MCRM serves as the Lead and Referral Coordinator for the market and manages the market expenses. The MCRM partners closely with the Senior Client Relationship Manager (SCRM) to support the ongoing development of the Elite Growth Practice roles, Wealth Management Client Associates, and the Operations staff.
Responsibilities:
Leads the service delivery model and wealth management banking strategy of respective markets to drive business growth
Hires, develops, and leads a team of cross-functional professionals to support Financial Advisor teams and deliver outstanding client service
Supervises financial transactions and operations to drive risk management best practices and ensure compliance with policies and procedures, while preparing to effectively manage any type of branch audit
Oversees the client service experience and reviews the approval of new client accounts
Leads Wealth Management Client Associates and the branch Operations Department to meet and exceed the bank's client service expectations and operational excellence goals
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Specific responsibilities include, but are not limited to:
Ensuring client service expectations are met and exceeded while balancing the risk and exposure for Merrill
Managing the branch's Wealth Management Client Associates and Service Support Staff
Representing the office and Merrill with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel
Requires diversification and experience with Bank of America and Merrill Products & Services, Trend Analysis, Risk Assessment, Human Resources, and broad industry knowledge
Coaching teams to deliver a modern, digital first service model focusing on client satisfaction
Proactively identifying opportunities to connect Financial Advisors and clients to the broader enterprise
Managing the daily operations ensuring compliance to industry regulations, and policies and procedures
Required Qualifications:
Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses and Series 3, 31 licenses, if warranted
Minimum of 5+ years professional experience
Key Qualifications for the role:
Current or previous Merrill Wealth Management experience strongly preferred
Self-motivated and client centric
Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures
Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.)
Prior trend analysis experience
Strong customer service and communication skills
Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate
Desired Qualifications:
Bachelor’s degree or equivalent work experience
Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent
Skills:
Compensation Analysis
Performance Management
Process Performance Management
Referral Management
Workforce Planning
Due Diligence
Internal Audit Review
Leadership Development
Recruiting
Risk Management
Client Management
Customer Service Management
Employee Counseling
Succession Planning
Trade Operations Management
Bank Of America Merrill Market Supervision Manager United States, District of Columbia, Washington
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Job Description:
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
What you’ll accomplish
Manage delegated compliance, administrative and business functions related to the Merrill Wealth Management Market Executive's overall managerial responsibilities for parent and associate offices
This individual functions independently, or with minimal guidance, but must keep the Market Executive informed on significant matters and must determine when the Market Executive should be directly involved
Monitor advisor and client activity including financial transactions to ensure compliance with firm and regulatory requirements and minimize risk
Coach advisors in supporting the company strategy and continuing to grow their businesses.
Responsibilities:
Performs, monitors, and demonstrates adherence to internal and external standards, policies, laws, rules, and regulations related to client advice and recommendations, sales practice activities, and conduct of market personnel
Manages day-to-day Financial Advisor (FA) business needs, while ensuring adherence to the bank's compliance policies and procedures
Coaches FAs, Client Associates (CAs), and other market personnel to drive adherence of policies and procedures related to the sales practice conduct
Partners with FAs, CAs, and other market personnel to manage risk of business growth initiatives, ensuring alignment with the bank's enterprise risk appetite
Required Qualifications:
Currently hold SIE, Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) or equivalent licenses
Series 3, 31 licenses, if warranted
Minimum of 5+ years professional experience
Proven ability to manage risk, make sound decisions by having a deep understanding of industry regulations, supervisory requirements, policies/procedures, wealth management concepts, and financial services products
Key Qualifications for the role:
Ability to speak in terms of client needs and concerns, and coach Financial Advisors on aligning solutions to goals in a suitable and controlled way
A deep appreciation and understanding of our client centric strategy
Strong interpersonal skills to provide coaching to Financial Advisors to mitigate risk through segmentation, disciplined investment practices, and documentation
Strong analytical skills with ability to identify trends, root cause and effects, and implement improved processes to mitigate risk
Demonstrated strong and effective leadership style through clear communication and collaboration with others, making sound decisions with courage and conviction
Strong time management and organization skills with the ability to prioritize appropriately
Desired Qualifications:
achelor's degree or equivalent work experience
Market Supervision Manager experience, or completion of Merrill's Office Management Team Associate Development Program
Skills:
- Decision Making
- Influence
- Negotiation
- Problem Solving
- Risk Management
- Adaptability
- Business Acumen
- Collaboration
- Oral Communications
- Relationship Building
- Business Operations Management
- Client Solutions Advisory
- Planning
- Talent Development
- Written Communications
Palo Alto Sr Technical Support Engineer Focused Services XSIAM United States, California
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.
Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.
You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.
Your Impact
- Offer technical support to customers and partners
- Effectively manage support cases from recording to resolution, including timely follow-ups
- Conduct fault isolation and root cause analysis for technical issues
- Author Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review technical content for training, marketing, manuals, and troubleshooting guides
- Travel to customer sites for critical situations, expediting resolutions as needed
- Provide configurations, troubleshooting, and best practices to customers
- Collaborate with the Engineering team to influence product operability
- Participate in weekend on-call rotation and provide after-hours support as required
- Communicate complex technical issues effectively to internal and external stakeholders
- Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change.
Your Experience
- Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations Engineer
- Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)
- Analytical troubleshooting skills in Linux, displaying problem-solving abilities
- Strong proficiency in software and infrastructure troubleshooting, testing, and debugging
- Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols
- Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing
- Familiarity with SOAR platforms - writing new and expanding new playbooks using automation and scripting tools.
- Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous)
- Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards
- Exposure to SIEM, vulnerability management tools, and firewalls
- Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities
- Comfortable collaborating across diverse cross-functional teams with open communication
- Previous experience in a customer-facing technical support role (Support Engineer) - advantageous
- Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction
- Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous)
- A bachelor's degree in computer science or related discipline or equivalent military experience required (advantageous)
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108,000/YR - $162,000YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
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As Testing Manager, your focus will be planning and executing various test cycles for large SAP implementations. You will work with the project team and third parties to confirm the business requirements that must be tested and the approach to meet testing requirements. You will be responsible for working directly with the functional work streams to build test scenarios and cases that cover all business requirements and satisfy the defined test strategy. Testing cycles can include functional unit testing, system integration testing, user acceptance testing, and regression testing.
In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non-technical project teams in the development and implementation of innovative technology solutions.
Your key responsibilities
As a Manager in this dynamic role, you will be at the forefront of technology transformation, ensuring that projects are delivered effectively and efficiently. You will face challenges that require innovative problem-solving skills and will have the opportunity to learn and grow in a fast-paced environment. Your responsibilities will include:
- Leading workstream delivery and tracking deliverable completion and project status.
- Actively participating in client working sessions and leading workstreams from planning through execution to closure.
- Managing engagement economics and implementing resource plans and budgets.
- Travel required regularly as needed by external client.
Skills and attributes for success
To thrive in this role, you will need a blend of technical and interpersonal skills. Your ability to build and manage relationships will be key to your success. The following skills and attributes will make a significant impact:
- Define the test strategy, planning, implementing and quality assurance for large complex projects
- Proven ability to drive test design, preparation, and execution across extensive business and system requirements within tight timelines.
- Proficiency in project and portfolio management tools.
- Strong understanding of iterative and hybrid delivery methodologies.
- Ability to manage project or program resource management effectively.
- Excellent communication skills with a focus on client trust and value.
To qualify for the role, you must have
- A bachelor’s degree (4-year degree).
- Typically, no less than 4 - 6 years of proven experience in a testing lead role, specifically with large SAP implementations.
- Experience in developing test strategies, scenarios, and cases.
- Strong understanding of various testing methodologies and best practices.
- Demonstrate expertise in technical skills application functional design.
- Familiarity with the System Development Lifecycle.
- Knowledge of the Technology Landscape.
- Experience in leading teams.
- A flexibility and willingness to travel to meet client needs; travel is estimated at 40-60%.
Ideally, you’ll also have
- Familiarity with testing tools and automation frameworks.
- Experience in leading complex technical initiatives.
- A track record of continuous process improvement.
- Strong analytical skills with a focus on innovative solutions.
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
These jobs might be a good fit
