Support Manager jobs

Your key responsibilities

You will be part of diverse teams of professionals across different geographies to deliver a wide range of data and analytics services. You will be solving complex issues and driving growth across financial services.

Skills and attributes for success

• Fostering an innovative and inclusive team-oriented work environment
• Leading and coaching diverse teams of professionals with different backgrounds
• Providing subject matter expertise in defining technical and business approaches
• Working across and influencing different stakeholders within the client organization, cultivating, and executing on business opportunities
• Building strong relationships with the clients including engaging with C-level executives and technical clients
• Initiating and building thought leadership through white papers, point of views, and proof of concepts
• Working in an entrepreneurial environment to pave your own career path
• Propose and drive new technologies to enhance or replace existing business processes

To qualify for the role, you must have

• Undergraduate or master’s degree in a quantitative field (e.g., engineering, computer science, business, economics, finance, statistics, and/or analytics)
• Minimum of 9 years’ experience in banking, capital markets, insurance, or asset management domain with at least 3 years of experience managing a team
• Superior communication (verbal and written) with the ability to effectively advocate technical solutions and results to technology and business audiences at all levels and disciplines within EY and client organizations
• Experience working independently, efficiently, and effectively under extreme time constraints and delivering results by critical deadlines
• Demonstrate exploration of new techniques outside of day-to-day job duties
• Experience presenting technical conclusions to senior officials in a company and other stakeholders
• Strong analytical and problem-solving skills
• Experience with client-facing activities such as requirements gathering, facilitating meetings, presentation creation, and ability to prepare client ready deliverables
• Project management and process development expertise in client serving roles
• Excellent leadership and teaming skills
• Strong organizational and time-management skills
• Ability to integrate new knowledge and adapt to change with a natural curiosity and desire to learn
• A willingness and ability to travel to meet client needs; travel is estimated at 60%
• Valid passport

DAE Specific

• Ability to understand business challenges and address remediations through data architecture and engineering solutions.
• Must have practical experience assisting clients with one or more of strategic Data Architecture and Engineering, Cloud Data Modernization, Data migration and Event-driven architecture, preferably focused on financial services.
• Experience architecting and designing large data platforms, data warehouses and data lakes, streaming applications, data ingestion, integration, and distribution pipelines.
• Practical experience using latest technologies for data ingestion, integration, transformation, storage, mining/warehousing, big data analytics, and visualization.
• Deep understanding of traditional data architecture practices (data warehousing, datahub, MDM, ODS etc.) as well transition to Next-Gen platform architectures such as distributed data lake and Data mesh on cloud, etc.
• Practitioner experience in multiple data technologies such as:
• Cloud Data Platforms (AWS, Azure, Google Platform, Databricks, Snowflake)
• Big Data applications and Distributed Processing (Hadoop and Spark ecosystem components)
• Data integration Tools (Informatica, Talend, etc.)
• Experience with scripting languages: Python, Java, C++, Scala, etc.
• Traditional RDBMS (Teradata, Netezza, MS SQL Server, Oracle, MySQL, PostgreSQL)
• MPP (Snowflake, BigQuery, AWS Redshift etc.)
• NoSQL (MongoDB, DynamoDB, Cassandra, Neo4J, Titan, Elasticsearch)
• Streaming Platform and Applications (Spark streaming, Kafka, Storm, etc.)
• Experience with data pipeline and workflow management tools (Airflow, etc.)
• Dev Ops (GitHub, Kubernetes Jenkins, Terraform)
• Data Modeling (Data vault, Star, Snowflake)

Ideally, you’ll also have

• Master’s degree in business administration (MBA) or Science (MS) preferred
• Prior consulting experience
• Experience monitoring performance, reporting, and economics of ongoing progress for the major initiatives of the business unit you support.
• Oral presentation skills, with the ability to lead meetings & hold workshops with executives
• Experience quantifying results to the business, from the front line to senior executives

What we offer you

As an Executive Support Coordinator (ESC), you’ll provide high-level administrative support to the organization. This role involves providing in-office support for local and visiting PPMDDs as well as supplemental in-office assistance. May also assist with tax, backup and interim support for PPMDDs with executive assistants on extended leaves. May also assist and coordinate local office events. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to manage multiple tasks in a dynamic environment. You’ll be a key member of a team using your experience, skills and knowledge of organizational policies, procedures and practices to help achieve the goals of the business. You’ll present information to inform recommendations on business processes and be part of a high performing, diverse and inclusive team sharing best practices.

Your key responsibilities

• Assist in the planning, organization, and execution of local office events, including team meetings, training sessions, and corporate gatherings in compliance with meeting and events policy and process and in collaboration with CBRE as necessary
• Coordinate with Meeting and Events team on logistics such as venue selection, catering, and materials preparation to ensure successful event delivery
• Prepare and organize materials for onsite meetings, presentations, and reports, ensuring all necessary documentation is readily available
• Develop and maintain relationships with internal personnel at all levels to complete support activities
• Manage and coordinate small projects and track progress
• Leverage strong working knowledge of applicable firm and service line quality, risk and confidentiality policies and guidelines in daily business operations
• Apply and share knowledge obtained on firm technology, work processes, resources, structure and business of the firm/service line/functional group
• Use firm knowledge, tools and network of resources to execute on deliverables and solve problems that arise to meet customers’ expectations
• Maintain documents on appropriate file servers and repositories, aid in the adherence to and reinforcement of record retention policies
• Act as a backup for other executive assistants during absences or peak workloads, ensuring continuity of support for executives which may include booking travel arrangements, processing and tracking business expenses in compliance with firm policy
• Collaborate with the executive support team to facilitate smooth operations and effective communication

Skills and attributes for success:

• Highly skilled attention to detail and self-assurance of quality of work performed or reviewed
• Ability to effectively manage conflicting priorities, organize workflow, anticipate customer needs and independently leverage alternative resources to achieve optimal operational excellence
• Proactively coach and share knowledge with colleagues
• Gain knowledge and develop and demonstrate advanced working knowledge of firm structure, service lines, key personnel, software and organizational policies and procedures
• Work independently with minimal supervision

To qualify for the role, you must have

• Ability to provide in-office support five days a week
• 4+ years of relevant business experience or combined no less than 2 years relevant experience and associates or higher degree
• Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
• Proficiency in automated calendar management tools (e.g. Outlook) and various IOS and Android mobile devices

• Proficiency in MS SharePoint

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $46,900 to $98,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,300 to $111,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Our expectation is this is 100% in office job.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Key Responsibilities

• Technical preparation and review of complex trust and estate accountings.
• Perform complex calculations and reconstruction when required.
• Research of state specific principal and income acts when needed.
• Responsible for managing client relationships and retaining client good will.
• Participate in weekly sales calls, and client presentations and business development meetings, when requested.
• Provide timely and effective responses to client needs and compliance requirements.
• Provide estimates for new accounting work and prepare all required documentation for new engagements.
• Build and maintain strong relationships with internal EY groups.
• Facilitate communications and provide assistance to team members by sharing knowledge, offering advice, and making decisions to meet engagement deliverables.
• Develop operational efficiencies to deliver timely high-quality services and work products.
• Contribute to a flexible, stable and team oriented working culture that fosters staff development.
• Complete self- study courses to maintain and enhance knowledge of fiduciary accounting and software applications, and to meet Firm continuing education requirements.
• Work to ensure all projects are properly and timely billed and oversee follow-up with clients regarding bill collections.

Skills and Attributes for Success

To qualify for the role, you must have

• Bachelor’s degree.
• CPA, EA, licensed Attorney, Professional Fiduciary orCTFA (Certified Trust and Fiduciary Advisor) certification
• 5+ years of fiduciary/court accounting experience at a bank, law firm or CPA firm with a proven track record of successfully managing staff and engagements.
• Excellent technical fiduciary accounting skills.

• Experience working with complex assets (LLCs, partnerships, alternative investments, etc.) and large trusts and estates.
• Experience working with family offices a plus.
• Demonstrated excellent interpersonal, analytical, and problem-solving ability.
• Excellent verbal and written communication skills.

• Experienced at reviewing IRS Forms 706, 1041 and K-1s.

Ideally, you will also have

• Understanding of complex investments and fiduciary tax.
• Understanding of trust structures and trust terminology.
• Ability to review and interpret trust agreements and estate planning documents.
• Strong management and leadership skills.
• Strong client interaction skills.
• Proficient with software applications, including OneSource Accounting Software FAS; Microsoft Word and Excel.

The opportunity

• Guidewire Claim Centre Support with 3 to 6 Yrs

Your key responsibilities

• Guidewire Claim Center Support and Maintenance (Staff 3-6 years)
• Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.
• Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
• Manages the Guidewire CC Configuration and Integration.
• Design, modifies and implements Guidewire product suite.

Skills and attributes for success

• Deep understanding of Guidewire framework, implementation, architecture and components.
• Must have experience in GuideWire Claim Center 9.0 version+
• Well versed in development streams - Configuration/Integration/Both
• Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model)
• Implementation of Rules (including UI Validation) using GOSU scripting.
• Metadata Configuration of Rules (including UI Validation).
• Integration with External Systems and Guidewire Platform supported integration techniques.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic
• Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background.
• Experience in Insurance domain, preferably in Property & Casualty.
• Should have understanding and experience of software development best practices.
• Excellent business communication skills
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAa and estimator tools.
• Should have worked on incident management and problem management.

To qualify for the role, you must have

• Guidewire CC Config
• Gosu Scripting, UI & Data Models
• Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Tomcat and or Web sphere/WebLogic.

Certification:

• Guidewire CC (Good to have)
• ITIL certification (Good to have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Handling tax in such a large, sophisticated organization takes more than just a technical understanding of current tax practices. As a Sales and Use Tax Manager, we will look to you to apply your knowledge to a wide range of tax areas and processes, devising strategic outcomes to some very complex issues. In return, you can expect the support of some of the most engaging colleagues around, as well as plenty of opportunities to progress your career.

Our tax function is constantly evolving, and it’s here you’ll find everything you need to grow as we do. It’s all about taking on new skills and responsibilities as they arise and making the most of our dedicated mentors and training programs.

Your key responsibilities

It’s fair to say there’s no average day for a Sales and Use Tax Manager – so you’re likely to spend your time on a diverse array of projects, responsibilities and tasks. Whatever you’re working on, our clients will turn to you for up-to-the-minute tax advice they can always rely on. To make that happen, you’ll be working in a highly collaborative culture, where listening to and sharing information with colleagues is an essential part of the role.

Skills and attributes for success

• Analyzing an evolving portfolio of complex tax operations to provide meaningful business insights
• Identifying potential opportunities and risks and communicating these to our clients
• Learning and researching current market trends, to maintain your credibility as a trusted advisor
• Developing clear, intelligent plans and approaches to improve our clients’ tax activities
• Researching our clients’ business operations and building long-lasting relationships to tailor your advice to their specific needs
• Managing a motivated team of professionals, guaranteeing they have the skills, knowledge and opportunities to reach their full potential

To qualify for the role, you must have

• A bachelor’s degree in Accounting, Finance, Business or a related discipline
• Professional knowledge in a broad range of sales and use tax processes, concepts and tools
• Experience managing budgets, people and projects
• A proven record of excellence in a professional services or tax organization
• Technical writing and research experience in a tax context
• The ability to prioritize when working on multiple complex projects
• Strong influencing skills, and the confidence to question existing processes
• Willingness to travel as needed, and working in a balanced hybrid environment

You’ll also have

• An achieved CPA qualification, certification as a member of the Institute for Professionals in Taxation, CMI designation, or be a member of a state bar

What we look for

We’re interested in people with initiative who are not afraid to speak up, with a genuine desire to make things better across the business. You’ll need strong software skills and the ability to handle complex data from multiple sources. If you’re ready to further build on your reputation as a professional advisor, this role is for you.