Support Analyst jobs

Incumbent should be academically trained or must have gathered professionally experience and skills in pricing, product and sales analysis, pricing software.

• Performs daily product reviews and changes by leveraging pricing software and analytical tools in order to find opportunities to increase revenue, profitability
• Closely monitors work queues in order to perform real-time pricing decisions based on volume performance and/or market changes, data accuracy, and performs price/data adjustments as needed
• Communicates and collaborates with Sales, Purchasing, Pricing to ensure data quality and clear service level expectations.
• Monitors work queues and other information with a high level of detail in order to quickly and timely determine product/pricing outcomes with a high level of confidence and accountability
• Support pricing managers in pricing data analysis, operations, optimization, problem resolution
• Prepares customer overrides and bid recommendations taking into consideration various pricing factors such as market data, sales trends, inventory levels, seasonality, and product costs
• Performs price overrides in a fast, transactional environment, leveraging data and facts
• Troubleshoot product/pricing data issues in real time to ensure proper sales flow and reduce ordering bottlenecks

Education/Certification/Experience:

• Bachelor's degree in related field (Business, Economics) or minimum of 2+ years of equivalent work experience
• Minimum of 2+ years experience in a highly transactional, processing setting, preferably pricing oriented
• Pharmaceutical industry pricing experience with large customer base and product portfolio, or comparable line of business (i.e: commodities, pricing in large retail or B2C/B2B distribution business, claims, mortgage)

• Demonstrated experience in pricing operations
• Expertise in Microsoft Office (PowerPoint, Excel, and Word)
• Expertise in web based applications such as Tableau, SaaS, Salesforce, etc.
• Inquisitive individual, willing to ask questions, probe, find answers in a complex environment
• Ability to learn product and customer dynamics, research relevant product information both internally and externally
• Demonstrates strong analytical skills, both quantitative and qualitative
• Ability to manage a high volume of tasks, transactions, time management, adherence to deadlines, accountability are required
• Great problem solving and issue resolution capabilities.
• Fact based, analytical thinker with demonstrated ability to thrive in data-driven, process-oriented environment, while under pressure for fast resolution.
• Ability to use detailed financial and transactional data for fast-paced decision making
• Excellent oral and written communication skills
• Ability to understand high volumes of complex information and is detail-oriented
• Ability to manage multiple tasks simultaneously
• Ability to adapt to operational, software changes, and shifting priorities
• Ability to adhere to late shift (typically noon-9pm M-F) with emphasis on peak transaction times.
• Ability to coordinate with team members for proper processing coverage and transaction spikes

No Travel

PHYSICAL REQUIREMENTS:
Occasional:
• Sitting for extended periods of time at work station or mobile equipment.

Visual Acuity:
• Perform activities such as computer work, preparing and analyzing data, and extensive reading.

WORKING ENVIRONMENT
• May be required to wear personal protective equipment (PPE) as needed on site visits (i.e. safety glasses, hearing protection, gloves, etc.).

We offer a competitive benefits package, including:

Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.

Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

• Data Analysis: Collect, organize and analyze large volumes of data, including sales figures, operational metrics, sale employee metrics and industry trends, to identify inefficiencies and areas for improvement
• Process Improvement: Evaluate existing business processes and develop new strategies, policies and protocols to increase efficiency, reduce costs and improve performance
• Talent Acquisition Onboarding: Included in the Onboarding Process of all Sales personnel to ensure they are loaded into TPS with all of their pertinent information in order for them to access TPS, Sales Force, Sales Advantage, Telephony Systems, etc.
• Reporting & Communication: Prepare detailed reports and presentations on findings and recommendations for senior management and stakeholders
• Cross-Functional Collaboration: Work with teams across different departments, such as sales, finance and IT, to implement and monitor new initiatives and process changes.

Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.

Education/Certification/Experience:
• Minimum of 3 years of experience
• Bachelor’s degree preferred.
• Experience with Salesforce, Share Point, SQL and Tableau.
• Knowledge of TPS systems
• Previous experience in a pharmaceutical distribution company.

Skills/Knowledge/Abilities:
• Understanding of high performing sales divisions and practices.
• Experience in procurement and inventory management.
• Effective oral and written communicator.
• Effective problem-solving skills and critical thinking abilities.
• Fully proficient in Microsoft Office Suite.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational and time management skills.
• Detail Oriented.
• Due to the confidential nature of some financial details, discretion required.

TRAVEL REQUIREMENTS

PHYSICAL REQUIREMENTS:

Occasional:
• Sitting for extended periods of time at work station or mobile equipment.

Visual Acuity:
• Perform activities such as computer work, preparing and analyzing data, and extensive reading.

We offer a competitive benefits package, including:

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
• Life and Disability Protection: Company paid Life and Disability insurance.
• Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.