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Provide end-to-end trade flow support across all product channels globally. Monitor ongoing support needs to address changes and gaps. Drive continuous improvement efforts, while reducing risk across all touch-points in...
Executes varied transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for large, complex and sensitive assigned accounts or...
Perform reconciliations against market sources. Perform numerous control reconciliations to verify trading positions are accurate through front office to middle office reconciliations, middle office to back office reconciliations. Investigate and...
Document, track, and research merchant technology reported issues called into the Technology Operations Support hot-line. Research and resolved issues escalated from Technology Operations internal alerts, Help Desks, Support Groups and...
Integration Guidance: Clearly communicate with end users, educating them and dealing with all queries on the use of ICE APIs and software. Customer Inquiries: Resolve customer inquiries in an articulate,...
Provide end-to-end trade flow support across all product channels globally. Monitor ongoing support needs to address changes and gaps. Drive continuous improvement efforts, while reducing risk across all touch-points in...
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