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Amazon Support Engineer II OTS United States, Louisiana, Shreveport
DESCRIPTIONAbout Operations Technology Solutions (OTS)About the Role:As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across...
DESCRIPTIONKey job responsibilities* Perform expert cybersecurity red teaming on complex proprietary foundation models testing, threat model and pentest the services built by AGI.* Manually generate the novel prompts, jailbreaks to...
Troubleshoot difficult IT problems without SOPs. Collaborate with internal teams or vendors to execute projects and resolve customer issues. Lead continuous improvement efforts. Audit the quality of work performed and...
DESCRIPTIONKey job responsibilities* Problem Identification & Mitigation: Analyze incident trends, identify recurring issues, and develop temporary solutions while working on permanent resolutions.* Incident Analysis & Root Cause Identification: Investigate incidents...
Engage with leadership and diversified customer groups to understand the needs and recommend business intelligence solutions. Partner with engineering teams to define the data elements and data structures that the...
DESCRIPTION* Manages assigned Enterprise accounts and oversee support cases* Completes analysis and presents periodic reviews of operational performance to customer* Provides detailed reviews of service disruptions, metrics, detailed pre launch...
Troubleshoot difficult IT problems without SOPs. Collaborate with internal teams or vendors to execute projects and resolve customer issues. Lead continuous improvement efforts. Audit the quality of work performed and...
DESCRIPTIONAbout Operations Technology Solutions (OTS)About the Role:As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across...
Expoint is the premier technology job searching platform built specifically for highly skilled, innovative, and passionate Technology Support Analysts.
Are you an experienced support analyst looking to further your career? Expoint is the perfect place to start. Technology Support Analysts serve as the technical backbone of many businesses, troubleshooting software and hardware issues and providing valuable solutions to often complex technical problems. If you have the expertise and skill to take on the role of a Support Analyst, Expoint has the perfect job for you.
As a Support Analyst, you'll be the first point of contact for technical issues. Responsibilities typically include diagnosing and resolving technical errors, providing expert advice and support, and creating detailed documentation. Furthermore, Support Analysts also play an essential role in developing and maintaining customer service standards, updating system documentation, and training staff on procedures and new technologies.
The ideal candidate for this job should have sound knowledge of information technology principles and their practical applications, excellent analytical and problem-solving skills, the ability to think on their feet and make quick decisions, and strong interpersonal skills. In addition, a successful Support Analyst should have patience, a customer-oriented attitude, and remarkable communication skills.
For those looking to get their start as a Support Analyst, Expoint can help make your job search process smoother and more efficient. By quickly filtering through thousands of job postings for you, Expoint can save you time and effort so you can focus on what matters most - your new career.