Support Technician jobs

The support technician role is a critical position that allows IT departments to manage and maintain their operation, ensuring that all systems are running smoothly and efficiently. Expoint's support technicians are responsible for answering user questions, identifying and resolving technical issues, installing and troubleshooting programs, and providing general technical support and assistance to clients. In addition, support technicians are also responsible for providing user training on the features and capabilities of Expoint's software and systems. Support technicians should possess a strong technical understanding of computer systems, software, networking, and operational procedures, as well as a solid understanding of customer service principles and practices. They should also be familiar with troubleshooting and problem solving methods, and they should be able to provide detailed information to the clients. It is essential that they have the ability to analyze complex technical issues and problems, as well as the skills to modify or propose solutions. Expoint's support technicians need to have excellent communication and interpersonal skills, and be able to work alone or in a team. They should have the ability to establish positive relationships with clients and colleagues, and be effective when working with minimal supervision. Therefore, if you are a team player with strong technical and customer service skills, then a support technician role with Expoint could be an ideal position for you. You would be part of an innovative and forward-thinking team that is dedicated to providing exceptional customer service.