Specialist Customer Success Partner - Sap Academy Customer Success - jobs

Technology – Systems Implementation and Engineering – Technology Analysis – Retail Fuel – SAP Finance – Senior Manager Consultant

In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.

Your key responsibilities

As a Senior Manager Consultant in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment.

• Own workstream delivery and assist in managing processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Own client relationships and lead multiple workstreams across regions
• Shape strategic direction for SAP IS-Oil implementations and digital transformation initiatives
• Add responsibility for budget oversight and resource planning .
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.

• Hands on Experience in the area of SDM (Secondary Distribution Management), PAT (Process Automation Toolset), RFNO (Retail Fuel Network Operation), Data Collation, including the Rack Ticket feature using Process Ticket

• Engage with key business users to gather and define detailed functional requirements.
• Support the functional design and solutioning efforts for IS-Oil SDM and RFNO modules.
• Collaborate with the technical team to ensure alignment between functional requirements and technical implementation.
• Assist in gathering functional requirements and support UAT activities.
• Lead in driving User Acceptance Testing (UAT), ensuring business validation and readiness. Provide leadership during rollout and support the business during go-live.

Skills and attributes for success

To thrive in this role, you will need a blend of technical and interpersonal skills. Your ability to build relationships and communicate effectively will be crucial in delivering exceptional client service.

• Bachelor’s degree required (4-year degree).
• System configuration experience
• Proficiency in system development lifecycle
• Knowledge of technology business architecture frameworks

• A willingness to travel to meet client needs; travel is estimated at 80%

• 12+ years of experience with SAP IS-Oil.
• Deep functional expertise in Secondary Distribution Management (SDM) and Retail Fuel Network Operations (RFNO).
• At least two end-to-end implementations involving SDM and RFNO as a Functional Lead or Solution Architect.
• Strong experience gathering business requirements and converting them into functional specs. Ability to bridge the gap between functional and technical teams.
• Excellent communication and stakeholder management skills.
• Proven track record as Solution Architect or Program Lead for multiple end-to-end implementations.
• End-to-end implementation: Exposure to at least one full cycle implementation

Ideally, you’ll also have

• Experience in managing client relationships and expectations.
• A strong background in technology analysis and implementation.
• Familiarity with digital transformation initiatives.

• Prior consulting industry experience
• SAP Certification/s
• Experience with at least three full cycle implementations of your core module
• Additional qualifications that enhance your ability to succeed in this role
• Experience in leading cross-functional teams
• Experience in managing large-scale transformation programs
• A proactive approach to problem-solving and decision-making
• Strong commercial acumen and proposal development skills.

Requisition Id : 1643252

ASU - FAAS - Financial&AccountingAdv :

1) Ensuring their accounts comply with the requisite audit standards

2) Providing a robust and clear perspective to audit committees and

3) Providing critical information for stakeholders.

Our Service Offerings include External Audit, Financial Accounting Advisory Services (FAAS), IFRS & US GAAP conversion, IPO and other public offering, Corporate Treasury - IFRS 9 accounting & implementation support etc.

Your key responsibilities

Technical Excellence

Experience in developing custom applications in Python/ .Net / Java

Skills and attributes

To qualify for the role you must have
Qualification

Certification in python / Java / .NET

5-7 years of experience in python/.NET/Java programming

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach.

What we offer

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

As Testing Manager, your focus will be planning and executing various test cycles for large SAP implementations. You will work with the project team and third parties to confirm the business requirements that must be tested and the approach to meet testing requirements. You will be responsible for working directly with the functional work streams to build test scenarios and cases that cover all business requirements and satisfy the defined test strategy. Testing cycles can include functional unit testing, system integration testing, user acceptance testing, and regression testing.

In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non-technical project teams in the development and implementation of innovative technology solutions.

Your key responsibilities

As a Manager in this dynamic role, you will be at the forefront of technology transformation, ensuring that projects are delivered effectively and efficiently. You will face challenges that require innovative problem-solving skills and will have the opportunity to learn and grow in a fast-paced environment. Your responsibilities will include:

• Leading workstream delivery and tracking deliverable completion and project status.
• Actively participating in client working sessions and leading workstreams from planning through execution to closure.
• Managing engagement economics and implementing resource plans and budgets.
• Travel required regularly as needed by external client.

Skills and attributes for success

To thrive in this role, you will need a blend of technical and interpersonal skills. Your ability to build and manage relationships will be key to your success. The following skills and attributes will make a significant impact:

• Define the test strategy, planning, implementing and quality assurance for large complex projects
• Proven ability to drive test design, preparation, and execution across extensive business and system requirements within tight timelines.
• Proficiency in project and portfolio management tools.
• Strong understanding of iterative and hybrid delivery methodologies.
• Ability to manage project or program resource management effectively.
• Excellent communication skills with a focus on client trust and value.

To qualify for the role, you must have

• A bachelor’s degree (4-year degree).
• Typically, no less than 4 - 6 years of proven experience in a testing lead role, specifically with large SAP implementations.
• Experience in developing test strategies, scenarios, and cases.
• Strong understanding of various testing methodologies and best practices.
• Demonstrate expertise in technical skills application functional design.
• Familiarity with the System Development Lifecycle.
• Knowledge of the Technology Landscape.
• Experience in leading teams.
• A flexibility and willingness to travel to meet client needs; travel is estimated at 40-60%.

Ideally, you’ll also have

• Familiarity with testing tools and automation frameworks.
• Experience in leading complex technical initiatives.
• A track record of continuous process improvement.
• Strong analytical skills with a focus on innovative solutions.

The position reports to the Global Industry Strategy & Execution Lead. This is a permanent role.

Your key responsibilities

• Connect and collaborate: Be ‘the glue’ driving close connectivity and collaboration across the Sector, Super Region (SR), and Service Line (SL) teams and ensure alignment with global and SR enablement teams. Cultivate community engagement with the GCSPs that supports a view of client demand and buy in of prioritized accounts to drive growth of the Sector.
• Drive growth of Strategic and Premier Accounts: Work closely with GCSPs of the strategically important accounts in driving solutions and campaigns to fuel growth, while converting opportunities to wins for replication by strengthening relationships and working closely with SL and Region Account / Pursuit teams.
• Facilitate and drive execution: Support the shaping of the vision and ambition for the Sector in collaboration with the Global Sector Leader (GSL), SR Sector Leaders and SL representatives and drive end to end execution; Support the activities of the Sector Board ensuring disciplined and impactful board management. Understand and monitor macro-trends for the Sector and orchestrate the strategic planning cycle to drive growth, support prioritization and timely deployment of solutions, accounts and capital.
• Go-to-Market & ‘Big Bet’ Activation: Support GtM and operations teams to ensure effective delivery of the GtM strategy and execute Sector big bets and alliance initiatives. Involved in supporting capital allocation ensuring investments are prioritized against the Sector strategy to drive growth.
• Brand & Market Reputation: Jointly support with BMC and Insights, the right market reputation for the Sector including sector analyst relations and foster relationships with external parties to support EY’s strategic positioning within the Sector.

Skills and attributes for success

Ideally, you’ll have the ability to:

• work through high levels of stakeholder complexity, ambiguity, conflict and with abstract concepts
• identify innovative alternatives, digging into issues to surface core pain points
• Create and drive a project plan, and direct action with tact and diplomacy
• drive a program of work from start to finish
• easily shift between abstract strategic discussions and operational detail
• build trusted relationships and collaborate across dimensions of matrix

What we look for

• Bachelor’s/University degree or equivalent qualification required
• 10+ years current experience with EY or Global Professional Services firm track record
• As the job involves responding to clients' needs and varying time zones, flexibility to work extended hours

As a Tax Manager in our U.S. Tax Practice, you will help our clients identify and solve complex U.S. and international tax issues as well as assist them in pursuing and successfully aligning all of the different areas of taxation into a benefit-driven strategy.

Skills and attributes for success

• Strong understanding of U.S. tax concepts, including corporate federal and state income tax compliance, as well as income tax provision preparation and review.
• Experience in preparing and reviewing U.S. corporate and partnership tax returns for multinational clients, including income tax provisions for public and private companies.
• Proficient in conducting federal and state tax research, analyzing cross-border tax issues, and drafting technical memos.
• Ability to develop and deliver innovative tax planning ideas and solutions that meet or exceed client expectations.
• Strong analytical skills to assess clients' tax situations and provide practical recommendations.
• Capacity to make informed decisions in complex tax matters and develop implementation plans.
• Excellent relationship-building skills to establish and maintain long-term client partnerships.
• Commitment to continuous professional development and knowledge sharing to enhance service delivery.
• Ability to identify and pursue opportunities for tax planning and special services.
• Proficient in leveraging technology to enhance productivity.
• Effective communication skills to foster open dialogue and supervise team members.
• Willingness to participate in recruiting efforts and contribute to a collaborative, team-oriented culture that supports professional growth.

To qualify for the role you must have

• An undergraduate degree in a related field and a minimum of 3 years of experience in US Tax
• Completion of US CPA or US Enrolled Agent or other related experience or certification relevant to this area of specialization
• A commitment to learning in a tax technology environment
• Strong project management, analytical and organizational skills
• Ability to work within tight deadlines
• Process oriented with excellent documentation skills
• Excellent verbal and written communication skills

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

The salary range for this job in British Columbia is $92,000 to $144,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

We innovate with SAP to co-create more innovative answers, drawing on our integrated competencies in tax, assurance, transactions and risk, as well as our work in implementing SAP. Together, we help clients provide better outcomes and long-lasting results, from strategy to execution.

On your typical engagement, you will work with the key stakeholders to understand their needs and advise on SAP system capabilities.  You will initiate the requirement gathering, architect solutions, blueprinting, testing, complete the workflow and documentation, as well as the functional design of the solution. Liaise with the stakeholders and technical team to translate needs into business solutions and complete the configurations and/or integrations with SAP and non-SAP systems.

As a Senior Manager in our Technology practice, you will play a pivotal role in interacting with business stakeholders to evaluate and analyze business models, processes, and operations. You will translate business requirements into technical specifications and ensure that newly implemented technology solutions meet these requirements. Your collaboration with technical teams will be crucial in designing and delivering effective system architecture solutions.

Your key responsibilities

In this role, you will manage and deliver complex processes and solutions while maintaining a strong focus on quality and risk management. You will face challenges that require innovative problem-solving and analytical skills, allowing you to grow your expertise in technology analysis and implementation. Your responsibilities will include:

• Leading engagement delivery and managing client relationships on a daily basis.

• Overseeing program/project management and ensuring engagement economics are met.

• Developing resource plans and budgets for complex engagements.

Skills and attributes for success

To thrive in this role, you will need to demonstrate effective management skills, an understanding of operational and organizational dynamics, and the ability to maintain quality and manage risk.

• Strong technical skills in application functional design and technology business requirements definition.
• Proven ability to analyze and map technology cost-benefit scenarios.
• Expertise in system configuration design and business architecture frameworks.
• Excellent communication skills with the ability to influence and negotiate effectively.
• Oversee EY and client personnel
• Consistently deliver quality client services. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes.
• Participate in sales pursuits and business development activities

To qualify for the role, you must have

• A Bachelor's degree (Master's preferred)
• 5-7+ years of relevant experience in sales/pursuits
• At least 10+ years of experience working with SAP S4HANA Finance modules
• Strong knowledge of Finance integration with other SAP components (e.g. Supply Chain, Sales & Distribution, etc.)
• Proven track record leading Finance Team on at least two full-cycle SAP implementations
• Working knowledge of SAP Accelerate methodology or similar implementation method
• Strong written and verbal communication, presentation, client service and technical writing skills
• Experience managing an SAP project or workstream and project-based team members.
• Experience operating in hybrid onshore / offshore delivery model
• Knowledge of leading practices, benchmarking, peer company environments and prior advisory experience relevant to industry specific finance and technology functions
• Ability and comfort level researching client inquiries and emerging issues, including regulations, industry practices, and new technologies
• A willingness to travel to meet client needs; travel is estimated at 60+%

Ideally, you’ll also have

• Prior consulting industry experience with Big Four or major SAP SI company
• SAP Certification/s C_TS4FI “Financial Accounting, C_TS4CO “Management Accounting”, E-S4CPE “Implementation consultant”
• Prior industry experience in Finance or Accounting capacity

ASU - FAAS - Financial&AccountingAdv :

1) Ensuring their accounts comply with the requisite audit standards

2) Providing a robust and clear perspective to audit committees and

3) Providing critical information for stakeholders.

Our Service Offerings include External Audit, Financial Accounting Advisory Services (FAAS) , IFRS & US GAAP conversion , IPO and other public offering, Corporate Treasury - IFRS 9 accounting & implementation support etc.

Technical Excellence

Experience in developing custom applications in Python/ .Net / Java

Certification in python / Java / .NET

5-7 years of experience in python/.NET/Java programming

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.