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West Pharma Production Technician United States, North Carolina
Perform sampling, inspections, and testing of in-process and finished goods products per applicable procedures and AQL plans, utilizing both visual means as well as calibrated test equipment to include laser...
Instruct customers on system operation and maintenance. Act as company liaison with customers for administrative and technical matters. Address problems of diverse scope as a Field Service Technician. Exercise judgment...
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive...
Your impactPeople are Jacobs’ greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you’d expect, UK employees also receive...
Troubleshoot and repair building automation systems, networks, and components under minimal supervision. Perform point-to-point checkout commissioning and system diagnostics from system level controllers to end devices. Monitor the BAS from...
Provide emergency/unscheduled repairs of all manufacturing equipment during production as well as performing scheduled preventative maintenance of the same. Perform mechanic skills including, but not limited to, mechanical, electrical, pneumatic,...
Reporting of field activities. Electronic troubleshooting and component replacement. In-servicing/training medical personnel. Preventative and corrective maintenance. Reporting all other complaints regarding products and documenting in complaint handling system for follow-up....
Perform sampling, inspections, and testing of in-process and finished goods products per applicable procedures and AQL plans, utilizing both visual means as well as calibrated test equipment to include laser...
A Service Desk Technician is a critical position in the tech industry, providing the first line of customer support on the IT side. At Expoint, we are looking for proactive individuals who are eager to provide exceptional customer service and technical problem-solving skills.
As a Service Desk Technician, you will be responsible for offering high quality technical support by phone, email and instant chat for a variety of products and services. You will need to have a variety of troubleshooting and resolution skills related to hardware, software, networks and applications, as well as experience with customer service basics.
You should have a strong understanding of IT operations and procedures, particularly in network operations and system administration, to provide root cause diagnosis and resolution. You should also have good communication skills and be adept at using customer service software, operating systems, and office products.
The Service Desk Technician is expected to follow IT best practices and use the latest tools and technology. You may be asked to address customer complaints or system issues, or provide advice and instructions on multiple products or services. This position requires strong analytical and problem-solving skills, and the ability to think quickly and provide effective customer service.
At Expoint, we believe the Service Desk Technician is essential to providing a quality customer experience. Being able to handle large customer inquiries while meeting aggressive timelines is a must. If you’re an industry professional looking to take on device and support challenges, this job is for you.