Safety Advisor jobs

The Difference You Will Make:

This role specifically focuses on identity verification. You will build products that enable guests and hosts to verify their identities seamlessly and to represent themselves accurately to the rest of the community. You'll balance business goals, regulatory requirements, and regional nuances to deliver solutions for our global community.

A Typical Day:

• Creating vision and strategy for Trust & Safety products and platforms.
• Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches
• Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact
• Defining goals and success with clearly measurable objectives and key results.
• Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams.
• Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints.
• Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes.
• Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
• Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against fraud, abuse, safety, unwanted bad activities, etc.
• Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms

Your Expertise:

• 5+ years product management experience
• Prior product, operation, or engineering experience in security, trust, safety, risk or fraud
• Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
• Strong analytical, troubleshooting, and problem-solving skills
• Experience building machine learning products or technical product management
• Experienced in design, and hypothesis driven product development
• Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment
• Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
• Experience leading teams through ambiguity, and high stakes trade off decisions

Offices: United States

The Community You Will Join:

• We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Manager, Regional Operations, T3. The ideal candidate is a specialist in the delivery of trauma informed care, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. This is a full time position based in U.S..

The Difference You Will Make:

• The Manager, Regional Operations, T3 supports one or more internal CS services. The Manager, Regional Operations, T3 is an operational leadership role that requires substantial experience in the delivery of trauma informed customer service and team management. Manager, Regional Operations, T3s oversee teams of approximately 10-12 Sr, Safety Support Ambassadors. ROMs should have the ability to guide and uplevel their team members in trauma informed care, demonstrating top-level coaching skills and operations management knowledge. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.

A Typical Day:

• Oversee a strong operational environment for your teams and ensure high quality support for the community from your team
  • Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders
  • Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).
  • Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.
  • Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings.
  • For cases that involve internal stakeholders, guide your team to take proper action to case closure and in rare cases, support with in-the-weeds case handling.
  • Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work
• Drive performance at the team manager, regional, and service level
  • Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way
  • Manage regional performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans
  • Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings
  • Share input and recommendations about service target setting.
  • Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director
• Build and nurture an engaged and diverse team
  • Own and manage end-to-end people strategy and operations within your team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale
  • Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching
  • Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.
  • Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues
  • Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves
  • Demonstrate strong leadership on important issues including Diversity & Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company
• Support strategic initiatives within Delivery and your service as needed
  • Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback
  • Support, as needed, internal Delivery performance & operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners
  • Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community

Your Expertise:

• 8+ years of progressive experience in a trauma informed customer service organization or an operations role, with 5 years in a role directly managing staff & the employee lifecycle.
• Demonstrable experience in driving improved performance of teams as a manager
• Deep expertise in the management of highly sensitive and complex crisis case situations
• Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
• Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards
• Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals
• Ability to work weekend days, holidays, and on-call required
• Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues
• Background in the delivery of trauma informed care with a specialization in trauma and crisis management
• Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure
• Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations
• In-depth understanding of customer service operations and processes; able to translate that to your team
• Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement
• Ability to cascade with context and lead your team through changes
• Exceptional coaching skills, you have high EQ and know how to tailor your feedback & communication style to meet the needs of your coachee or mentee
• Cultural competency and a strong commitment to fostering diversity and inclusion within the team
• Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)

Offices: United States

The Impact You’ll Make in this Role

The person hired for the position of Sales Representative – Fresno, Bakersfield in California will be responsible for covering the assigned territory, establishing/building/managing relationships with end users, and distributors, by representing the entire PSD product portfolio (Respiratory, Hearing, Protective Eye Wear, Fall Protection, Protective Clothing, Welding, and Head & Face). Rep will be expected to achieve sales objectives by providing sales coverage of accounts within assigned territory.

Position intended for individuals experienced in sales and who have demonstrated effective use of selling skills and have consistently achieved or exceeded forecast over a sustained period of time. Primarily, manages sales territory with periodic supervision and assistance. When necessary, receives assistance in handling situations which require either greater or different experience or knowledge.

Major Duties and Responsibilities:

1. Establishment and Achievement of Objectives:

2. Sales and Marketing:

3. Coordination and Planning:

Plans and manages time and resources for effective coverage of territory, communications, and other responsibilities. Adhere to all budget guidelines.

4. Administration:

5. Leadership:

Candidate will exhibit leadership with accounts, prospects and peers. Accepts direction and assumes leadership as appropriate. Asserts ideas and persuades others to action, builds collaboration among team members to address relevant customer/industry issues. Provides direction on priorities and develops a shared vision that stimulates needed changes plus clarifies roles and responsibilities. Position may occasionally be involved with training and mentoring other sales representatives, usually as a co-facilitating role.

6. Development:

Continuously expected to learn and improve skills relative to the market, products, and applications.

• The job also requires performing other duties as assigned.

Basic/Minimum Qualifications:

• Bachelor's Degree or higher (completed and verified prior to start) from an accredited university

OR

• High School Diploma and eight (8) years of safety or industrial sales experience in a private, public, government or military environment

AND

• Current, valid Driver’s License.

Preferred Qualifications:

• Safety Industry experience, Personal Protective Equipment

• Selling through Industrial Distribution experience

• Selling into end user companies experience

• Competent in utilizing selling skills

• Strong organizational skills, while working independently

• Effective time & territory management skills

• Strong use of Personal Computer software, and on-line sales support systems

• Experience with listed personal safety product categories.

• Bilingual- English/Spanish strongly preferred.

Monterey, San Benito, Fresno, Kings, Kern, Tulare Inyo, Counties in California and Esmeralda, Nye, Lincoln and Clark Counties in Nevada

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Job Summary:

The person hired for the position of Sales Representative – Northwest & Central Washington will be responsible for covering the assigned territory, establishing/building/managing relationships with end users, and distributors, by representing the entire PSD product portfolio (Respiratory, Hearing, Protective Eye Wear, Fall Protection, Protective Clothing, Welding, and Head & Face). Rep will be expected to achieve sales objectives by providing sales coverage of accounts within assigned territory.

Position intended for individuals experienced in sales and who have demonstrated effective use of selling skills and have consistently achieved or exceeded forecast over a sustained period of time. Primarily, manages sales territory with periodic supervision and assistance. When necessary, receives assistance in handling situations which require either greater or different experience or knowledge.

Major Duties and Responsibilities:

1. Establishment and Achievement of Objectives:

2. Sales and Marketing:

3. Coordination and Planning:

Plans and manages time and resources for effective coverage of territory, communications, and other responsibilities. Adhere to all budget guidelines.

4. Administration:

5. Leadership:

Candidate will exhibit leadership with accounts, prospects and peers. Accepts direction and assumes leadership as appropriate. Asserts ideas and persuades others to action, builds collaboration among team members to address relevant customer/industry issues. Provides direction on priorities and develops a shared vision that stimulates needed changes plus clarifies roles and responsibilities. Position may occasionally be involved with training and mentoring other sales representatives, usually as a co-facilitating role.

6. Development:

Continuously expected to learn and improve skills relative to the market, products, and applications.

• The job also requires performing other duties as assigned.

Basic/Minimum Qualifications:

• Bachelor's Degree or higher (completed and verified prior to start) from an accredited university

OR

• High School Diploma and eight (8) years of safety or industrial sales experience in a private, public, government or military environment

AND

• Current, valid Driver’s License.

Preferred Qualifications:

• Safety Industry experience, Personal Protective Equipment
• Selling through Industrial Distribution experience
• Selling into end user companies experience
• Competent in utilizing selling skills
• Strong organizational skills, while working independently
• Effective time & territory management skills
• Strong use of Personal Computer software, and on-line sales support systems
• Experience with listed personal safety product categories.
• Bilingual- English/Spanish strongly preferred.

Whatcom, Skagit, Snohomish, Chelan, Kittitas, Grant, Douglas, Okanogan, Counties in Washington.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Job Description:

Job Description

As a
Safety Engineer , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by developing and implementing environmental, health and safety programs/practices aimed to mitigate hazards and ensure compliance within the Cordova site, additionally:

• Applying leadership through scientific principles and behavioral based systems to drive EHS risk reduction efforts and compliance activities
• Supporting site EHS initiatives through leadership or participation in EHS incident investigations, analyze and report data trends and identify improvement opportunities
• Identify opportunities to improve EHS and Regulatory performance and assist in developing strategies for future improvements
• Provide technical EHS support for new or modified products and processes
• Determine and implement training needs to support EHS initiatives

Your Skills and Expertise
To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Bachelor's degree or higher in a science or engineering discipline (completed and verified prior to start)
• Three (3) years of combined EHS experience in a private, public, government, or military environment

Additional qualifications that could help you succeed even further in this role include:

• Master’s degree in a science or engineering discipline or related discipline from an accredited institution
• Experience in safety and health program administration [e.g. Confined Space Entry, Emergency Response, Incident Investigation, and/or Risk Management]
• Experience interacting with Federal, State and Local regulatory agencies
• Proficiency with various corporate reporting/compliance and other software tools
• Certified Safety Professional (CSP) certification by the Board of Certified Safety Professionals

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.