Product Support Specialist jobs
Ebay Sr. Staff Product Designer - Shipping United States, Oregon, Portland
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What you’ll accomplish
Lead design strategy, architecture, and vision for Shipping buyer and seller experiences, enabling global scalability and customer growth.
Drive end-to-end product design across customer experiences.
Collaborate with senior design, product, engineering, product marketing, content, and research leadership to align roadmaps, optimize workflows, and deliver scalable solutions that benefit sellers and buyers.
Develop sophisticated design prototypes and narratives that bring innovative concepts to life for testing and refinement in partnership with Research and Content teams.
Lead high-level presentations, storytelling, and crafting innovative narratives to effectively convey opportunities, solutions, and outcomes to senior leadership and collaborators.
Advocate for customers by synthesizing research findings, competitive insights, and internal priorities into actionable UX strategy and design execution.
Facilitate workshops, user testing, and field research to uncover customer needs, validate hypotheses, and inform design directions.
Serve as a primary design lead and mentor for cross-team collaboration, contributing to Figma file development, design documentation, and process improvement initiatives.
What you’ll bring
10+ years of professional product design experience, e-commerce or marketplace experience is a plus.
Advanced mastery of Figma, prototyping tools, and interactive design methods, proven through a robust portfolio showcasing end-to-end product design, strategy, and delivery of complex solutions across web and native platforms.
Experience delivering compelling executive-level presentations, storytelling, and clear design narratives to influence senior leaders and drive alignment.
Demonstrated ability to design comprehensive, scalable design systems and drive cross-domain alignment.
Advanced proficiency in journey mapping, service design documentation, and workshop facilitation.
Proven success influencing product vision, and roadmap prioritization.
Track record of building strong partnerships with content and research peers, and collaborating effectively across cross-functional design, product, engineering, and stakeholder communities.
Inclusive, collaborative approach—building positive relationships and mentoring others to develop innovation within and across teams.
Commitment to ongoing learning, mentoring, and advancing design excellence.
Additional Information
Locations: Hybrid Portland, OR USA or Toronto, Canada (Travel may be required for workshops, user research, or team activities.)
The base pay range for this position is expected in the range below:
$142,400 - $232,300These jobs might be a good fit
Ebay Senior Product Designer - eBay Live United States, Oregon, Portland
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This role focuses on hands-on design work, prototyping, and cross-functional collaboration to improve the end-to-end live seller journey. You will be challenged to balance creativity and usability, using advanced design and prototyping tools, while also building strong partnerships with key stakeholders across disciplines.
What You'll Accomplish
Contribute to product design and UX for eBay Live seller experiences, focusing on onboarding, event setup, inventory, and post-sale workflows.
Apply advanced mastery of Figma and prototyping tools to create, iterate, and hand off interactive design assets and user flows.
Help develop and refine design concepts based on research and feedback from sellers, in close partnership with content and research peers.
Collaborate effectively with cross-functional teams (engineering, product, research, content) to support the delivery of high-quality solutions that drive seller value.
Participate in user testing, workshops, and field research to validate design decisions and gather insights.
Present design rationale and solutions to peers and occasionally to senior stakeholders using clear storytelling and narrative techniques.
Maintain organized and well-documented design files to ensure alignment and smooth handoff within the team.
Stay curious about trends in live commerce, streaming platforms, and video-first experiences; actively share relevant ideas and inspiration.
What You'll Bring
5+ years of professional product design experience, ideally in ecommerce, live commerce, marketplace, or related seller-facing environments.
Advance mastery of Figma and prototyping tools, with a portfolio that demonstrates impactful contributions to product design and user experience.
Strong storytelling skills in presenting design thinking, rationale, and user journeys to team members and stakeholders.
Demonstrated ability to collaborate with content and research peers, integrating insights and narratives into design solutions.
Experience working with cross-functional partners to deliver end-to-end design solutions.
Proficiency in workshop participation, user-centered research, and testing to inform design iterations.
Inclusive, team-oriented mindset, open to feedback and dedicated to continuous personal development.
Bonus: Experience or strong interest in streaming, live commerce, video-first platforms, or game design.
The base pay range for this position is expected in the range below:
$108,000 - $186,900Ebay Sr. Product Manager Listings Flow United States, Texas, Austin
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What You Will Do:
Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and our seller success metrics
Innovate solutions for our customers, with a focus on mobile-native experiences
Collaborate with senior leaders across eBay’s management team to align plans with partners in the core product, design and technology teams as well as within the teams across functions: analytics, marketing, operations, sales, and strategy
Demonstrate a focus on listening to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements
Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment
Create processes and deliver with speed and clarity
Practice a “decide and go” mentality across you and your team to prioritize and propel the process forward to hit our targets.
Partner closely with Program Management to handle blockers and communicate dates and achievements
Have a passion and strive to improve experiences, influencing a higher bar on quality
What you will accomplish:
5 + years of experience building products, with a deep expertise in customer focused product management
Experience handling complex, multi-phase strategic product(s) in parallel with the ability to lead matrix teams in a global context to success delivery and excellence
Shown ability and in market examples of handling a product that drove significant impact for millions of end users globally
Outstanding analytical attitude with a successful track of launching products with measurable impact on a global scale
Sophisticated understanding in basic data analysis; able to "self-serve" and work with analytics partners to figure out tracking is needed, synthesize/report results, etc.
Deep understanding of the product development lifecycle from planning through deployment; experience using test and validation frameworks throughout the product lifecycle. Experience in Agile/Scrum methodologies and working in Agile teams
Experience working with design research and qualitative tools
Strong, concise communicator and effective story-teller; experience using both analytics and qualitative research to express the vision and strategy
Technical depth and a track record of building experiences for mobile apps preferred
The base pay range for this position is expected in the range below:
120,000 - $165,000Ebay Sr. Product Manager Seller Exp. United States, California, San Jose
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What you will accomplish:
Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and success metrics
Collaborate with senior leaders across eBay’s management team to align plans with partners in the core product, design and technology teams as well as within the teams across functions: analytics, marketing, legal, operations, and strategy
Demonstrate a relentless focus to listen to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements
Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment
Create processes and deliver with speed and clarity.
Partner closely with Program Management to run through blockers and communicate dates and achievements
What you will bring:
8+ years of experience in building products at scale. Deep expertise in consumer focused Product Management and Product Development lifecycles
Experience leading complex, multi-phase strategic products, in addition to the ability to lead matrix teams in a global context
Exceptional analytical skill with a successful track record and specific examples of launching products with measurable impact
Experience working with design research and qualitative tools to ensure the voice of our seller is at the center of our product development
Strong, concise communicator and effective story-teller . E xperience using both analytics and qualitative research to express the vision and strategy of the product
Technical depth and proven experience with building experiences for mobile apps preferred
The base pay range for this position is expected in the range below:
$178,400 - $238,200Ebay Sr Product Manager Digital Services AI United States, Texas, Austin
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As a Senior Product Manager, you will define and own the strategy for how we design, build, and scale AI-powered help experiences. You will work closely with design, engineering, data science, and operations to turn emerging AI capabilities into simple, trusted, and impactful products for customers and the business.
What you will accomplish:
Define the product strategy, roadmap, and execution for AI Agents and composable AI platforms.
Use data and experimentation to guide decisions, measure impact, and drive continuous improvement.
Turn customer and business needs into clear, actionable product direction and requirements.
Bring data, insights, and industry trends to inform and improve the product experience.
Partner closely with design, engineering, and data science to deliver reliable, high-quality products at scale.
Build alignment and strong partnerships across teams to stay focused on shared goals.
Keep the customer at the center of every product decision.
What You Will Bring:
6+ years of product management experience, with at least 2 years in AI/ML or data-driven products.
Experience applying AI to improve customer experiences and solve real customer problems (e.g., conversational AI).
Skilled at using data and insights to uncover opportunities, drive prioritization, and measure success.
Technical fluency and foresight to collaborate with engineers.
High ownership mindset with a bias for action and focus on creating customer and business impact.
Experience building 0→1 products and navigating ambiguity with confidence.
Experience in customer support or self-service domains is a plus but not required.
The base pay range for this position is expected in the range below:
$108,000 - $186,900Ebay Product Strategy Lead United States, New Jersey
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What you will accomplish:
- Develop and articulate a product strategy for the business that aligns with overall company objectives and market opportunities.
- Collaborate closely with product management to facilitate planning sessions and contribute to roadmap development.
- Maintain and prioritize the business backlog, ensuring strategic business goals and priorities are at the forefront.
- Coordinate cross-functional efforts to launch new features, ensuring alignment and readiness across all departments.
- Develop and refine business requirements documents (BRDs) enable the translation of business objectives into actionable product specifications.
- Ensure effective communication and alignment between business stakeholders and product teams, driving successful execution of strategic initiatives.
- Monitor project progress and timeline adherence, proactively addressing discrepancies or roadblocks.
- Conduct regular reviews of business requirements with stakeholders to ensure continued relevance and accuracy.
- Prepare strategic planning materials, including data summaries and trend analysis, to support informed decision-making.
- Act as a senior liaison between business and product teams, fostering strong partnerships and mutual understanding.
What you will bring:
- Exceptional organizational skills and attention to detail.
- Strong communication skills, with the ability to translate complex business needs into clear, actionable requirements.
- Proven leadership abilities in coordinating cross-functional teams and managing strategic initiatives.
- Ability to write and articulate a comprehensive product strategy that aligns with business goals.
- Ability to work collaboratively across teams and departments, driving alignment and execution.
Qualification Preferences:
- 8+ years of experience in business strategy, product management, or a related role.
- Proven experience in developing and implementing product strategies within a business context.
- Familiarity with product management processes and tools is advantageous.
- Experience in a business environment requiring close collaboration with product teams.
- Strong analytical skills, with the ability to synthesize information and provide actionable insights.
- Expertise in project management methodologies and strategic planning processes.
The base pay range for this position is expected in the range below:
$108,400 - $186,400Ebay Sr Product Manager Digital Services AI United States, Texas, Austin
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As a Senior Product Manager, you will define and lead the strategy for how we design, build, and scale AI-powered help experiences. You will work closely with design, engineering, data science, and operations to turn emerging AI capabilities into simple, trusted, and impactful products for customers and the business.
What You Will Accomplish:
Define the product strategy, roadmap, and execution for AI Agents and composable AI platforms.
Use data and experimentation to guide decisions, measure impact, and drive continuous improvement.
Turn customer and business needs into clear, actionable product direction and requirements.
Bring data, insights, and industry trends to inform and improve the product experience.
Partner closely with design, engineering, and data science to deliver reliable, high-quality products at scale.
Build alignment and strong partnerships across teams to stay focused on shared goals.
Keep the customer at the center of every product decision.
What You Will Bring:
6+ years of product management experience, with at least 2 years in AI/ML or data-driven products.
Experience applying AI to improve customer experiences and solve real customer problems (e.g., conversational AI).
Skilled at using data and insights to uncover opportunities, drive prioritization, and measure success.
Technical fluency and foresight to collaborate with engineers.
High ownership mindset with a bias for action and focus on creating customer and business impact.
Exceptional leadership, communication, and collaboration skills across technical and non-technical teams.
Experience building 0→1 products and navigating ambiguity with confidence.
Experience in customer support or self-service domains is a plus but not required.
The base pay range for this position is expected in the range below:
$124,000 - $208,300Share
What you’ll accomplish
Lead design strategy, architecture, and vision for Shipping buyer and seller experiences, enabling global scalability and customer growth.
Drive end-to-end product design across customer experiences.
Collaborate with senior design, product, engineering, product marketing, content, and research leadership to align roadmaps, optimize workflows, and deliver scalable solutions that benefit sellers and buyers.
Develop sophisticated design prototypes and narratives that bring innovative concepts to life for testing and refinement in partnership with Research and Content teams.
Lead high-level presentations, storytelling, and crafting innovative narratives to effectively convey opportunities, solutions, and outcomes to senior leadership and collaborators.
Advocate for customers by synthesizing research findings, competitive insights, and internal priorities into actionable UX strategy and design execution.
Facilitate workshops, user testing, and field research to uncover customer needs, validate hypotheses, and inform design directions.
Serve as a primary design lead and mentor for cross-team collaboration, contributing to Figma file development, design documentation, and process improvement initiatives.
What you’ll bring
10+ years of professional product design experience, e-commerce or marketplace experience is a plus.
Advanced mastery of Figma, prototyping tools, and interactive design methods, proven through a robust portfolio showcasing end-to-end product design, strategy, and delivery of complex solutions across web and native platforms.
Experience delivering compelling executive-level presentations, storytelling, and clear design narratives to influence senior leaders and drive alignment.
Demonstrated ability to design comprehensive, scalable design systems and drive cross-domain alignment.
Advanced proficiency in journey mapping, service design documentation, and workshop facilitation.
Proven success influencing product vision, and roadmap prioritization.
Track record of building strong partnerships with content and research peers, and collaborating effectively across cross-functional design, product, engineering, and stakeholder communities.
Inclusive, collaborative approach—building positive relationships and mentoring others to develop innovation within and across teams.
Commitment to ongoing learning, mentoring, and advancing design excellence.
Additional Information
Locations: Hybrid Portland, OR USA or Toronto, Canada (Travel may be required for workshops, user research, or team activities.)
The base pay range for this position is expected in the range below:
$142,400 - $232,300These jobs might be a good fit
