Principal jobs

Technical Inside Sales Representative (Thai Speaking)

As a Junior Technical Inside Sales Representative, you will deliver technical solutions to the Inside Sales Team that address customers’ varying needs, either working on your own or with a subject matter expert on more complex solutions.
•Act as a technical resource to help the sales organization meet, if not exceed, its goals
•Stay up to date on new products, technology trends and services offerings
•Make outbound calls as part of managing the sales cycle, and respond to field sales, resellers and end customer inquiries
•Focus on Dell Technologies products and services and be able to identify how these products and services align to customer needs
• Explain technical, industry and market facts to position Dell Technologies against an alternative solution•Experience working in a sales environment and in a technical role that shows knowledge of multi-platform hardware and software solutions
•Good analytical, decision-making and organizational skills and a drive for results
•Clear communication skills, both verbal and written in Thai & English.
•Solid customer relationship skills with the ability to build and manage relationships
•Bachelor’s degree in computer science
•Previous relevant experience

Application closing date:30 March 2026

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career As a Principal Consultant for SOC Transformation & XSIAM Deployment, you will be a seasoned leader at the forefront of our most strategic customer engagements. You will leverage a rare blend of consultative presence, deep technical mastery, and executive influence to guide our customers through complex SOC transformations. Your primary role is to drive these large-scale programs, ensuring the successful execution of foundational elements like seamless log migration and the development of sophisticated detection strategies, to deliver measurable security outcomes in highly dynamic enterprise environments.

Your Impact

• Serve as the lead strategic advisor and subject matter expert for customers undertaking a full-scale SOC modernization with XSIAM
• Lead multi-national SOC transformation programs, consolidating fragmented detection and response processes into a unified, AI-driven platform
• Direct enterprise-scale XSIAM deployments, guiding customers from initial strategy to full operationalization
• Devise and oversee comprehensive log ingestion strategies to ensure high-quality data fuels the XSIAM platform
• Architect and implement sophisticated detection strategies and correlation rules to fortify customer defenses against advanced threats
• Fine-tune and optimize log sources and correlation rules to maximize system performance and detection efficacy
• Identify opportunities to enhance analyst alert handling and response through automation
• Transform ambiguity into structured action plans, driving accountability at every level of a customer engagement
• Build and mentor high-performing professional services teams that blend consulting, engineering, and change management expertise
• Partner with Product and R&D teams to incorporate field insights into roadmap priorities

Your Experience

• A proven track record in modernizing Security Operations Centers (SOCs) to achieve automation, AI-driven detection, and measurable improvements in MTTD/MTTR
• Exceptional executive presence, with strong verbal and written communication skills to engage with stakeholders from the SOC analyst to the CISO
• Experience acting as a trusted advisor to senior security leaders, with the ability to diagnose challenges and deliver strategic recommendations
• 10+ years of hands-on experience in deploying and integrating SIEM/security analytics solutions within large enterprise environments
• 8+ years of experience with Security Operations Center (SOC) tooling, processes, and workflows
• Hands-on technical mastery across SIEM, SOAR, EDR, cloud security, and threat intelligence
• Ability to conceive, architect, and develop effective correlation and detection rules
• Familiarity with a range of SIEM technologies, such as Splunk and IBM QRadar, is a plus
• Strong expertise in Regular Expressions (Regex)
• Relevant bachelor's degree or industry-recognized qualifications (CISSP, GIAC, etc.), is a plus
• Must be able to travel up to 30%

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $163000/YR - $224500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will join a dynamic and fast-paced team of seasoned fellow engineers designing and developing multi-tiered applications in a rapidly growing company. As a Principal AI Engineer, you will leverage your extensive experience to act as the trailblazer, helping us build and innovate enterprise-grade full-stack systems with a specific focus on Generative AI transformation.

We are looking for a highly hands-on, extremely technical leader to architect the next generation of our internal and external business applications. You will move beyond traditional software engineering to design intelligent, agentic workflows that revolutionize our Go-To-Market (GTM) processes.

Your Impact

• Lead the architecture and implementation of a Proxy-First "AI Gateway" intermediary layer to ensure seamless LLM vendor independence.

• Design and build a unified API endpoint to abstract LLM complexities and provide centralized control for access and security.

• Implement comprehensive GenAI observability pipelines to track trace-level data, prompt inputs/outputs, and model latency.

• Create architecture to optimize performance and expense by intelligently routing simpler queries to cost-effective models.

• Integrate observability data into the development cycle to identify real-time bottlenecks, high-latency chains, and model drift.

• Institute and promote innovative thinking by incorporating Agentic AI, designing sophisticated Multi-Agent Systems and Agent-to-Agent (A2A) workflows.

• Apply GenAI to complex Go-To-Market (GTM) business logic, automating critical workflows like customer support and entitlement platforms.

• Pioneer "LLM as a Judge" testing methodologies to automate quality assurance of system outputs (correctness, tone, and helpfulness).

• Build robust guardrails to filter inputs and outputs, preventing PII exposure, offensive content, and prompt injection attacks.

• Develop detection mechanisms, including keyword filtering, behavioral analysis, and adversarial training, to protect model instructions from manipulation.

Your Experience

• 10+ years of overall IT system architecture, design, development, and deployment experience.

• Proven track record leading technical teams in Agile/Scrum environments for large-scale implementations with aggressive timelines.

• Experience partnering with business stakeholders to design workflows for Go-To-Market (GTM), sales, or support operations.

• Bachelor’s degree or equivalent in Computer Science or a related field.

• Strong verbal and written communication skills with the ability to explain complex AI concepts to senior leadership.

• Extensive knowledge in building modern applications using Large Language Models (LLMs) such as Llama 3, GPT-4, and Anthropic.

• Deep experience building and maintaining highly observable GenAI systems, including proficiency with tracing and evaluation tools (e.g., LangSmith, Arize, HoneyHive, or custom OpenTelemetry).

• Deep experience with Multi-Agent systems, Agent-to-Agent (A2A) communication, and orchestration frameworks.

• Experience establishing "Golden Datasets" for ground truth testing and performing comparative analysis across different models.

• Expert-level proficiency in Python; familiarity with Java or Node.js for enterprise integration is a plus.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $167000 - $270500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Architect Intelligent Platform : Own the strategy and delivery of a unified, AI-powered platform specializing in maximizing case deflection, optimizing intelligent case routing, and enabling seamless customer self-service.

• Ensure Market Leadership & ROI : Drive significant velocity and ensure our platform investments maintain a competitive edge, directly tying feature execution to measurable Return on Investment (ROI).

• AI-First Product Strategy & Roadmap : Define and champion the multi-year roadmap for IT CX products, prioritizing AI integration for predictive, proactive, and personalized support within the SFDC Service Cloud ecosystem.

• Product Ownership & AI Integration : Own the complete product lifecycle from ideation to delivery, managing product strategy, epics, and detailed user stories. Ensure AI is integrated where it drives the highest measurable value in workflows.

• KCS, Knowledge & Self-Service Strategy : Define the product vision for Knowledge-Centered Service (KCS) and customer self-service channels, leveraging AI to improve knowledge health and significantly increase case deflection rates.

• Cross-Functional Governance & Executive Communication : Act as the primary executive communication channel, establishing clear governance and decision-making processes to ensure product vision is aligned across business unit leaders, IT, and R&D.

• VoC, Analytics & Competitive Strategy : Utilize Voice of the Customer (VoC) and advanced analytics, alongside competitive analysis, to inform the product roadmap, prioritize permanent fixes, and develop data-driven business cases for platform investments.

• Cross-Functional AI Orchestration : Lead the effort to bridge business strategy, Data Science, and Engineering, ensuring seamless development and integration of AI models with core platforms (SFDC/Omnichannel).

• Define and Drive Success Metrics : Establish and monitor comprehensive KPIs for AI-powered features, including model performance, data quality, deflection rates, and overall product ROI.

Your Experience

• 12+ years of Product Management experience in technology or IT CX, with a demonstrated focus on building and launching AI-powered solutions.

• Bachelor’s or Master’s degree in Computer Science, Engineering, Business or a related field with a strong emphasis on AI/ML. MBA degree is a plus.

• Deep Platform Expertise: Proven ownership and management of Salesforce Service Cloud and Omnichannel solutions, specifically optimizing case deflection and customer self-service channels.

• Domain Expertise: Deep expertise in Customer Support, Success, and the operational models of KCS (Knowledge-Centered Service).

• Technical Acumen: Robust background with a deep understanding of cloud architectures and machine learning platforms.

• Leadership & Influence: Exceptional communication and presentation skills, with the ability to articulate complex AI product visions and financial progress to executive audiences.

• Methodology: Expert proficiency in Agile/Scrum methodologies and leading product planning in an AI development context.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $164000 - $266000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Architect/Sr. Principal Engineer, Backend - Cortex Cloud (Posture Security)

Your Impact

• Lead the architectural vision and design for complex, large-scale backend systems and microservices that form the backbone of our Cortex Cloud Posture Security offerings.

• Develop and implement high-quality, resilient, and scalable backend services primarily using Go and Python.

• Drive system design discussions and decisions, ensuring solutions meet current Posture Security needs while being adaptable for future growth and technological advancements in cloud security.

• Collaborate closely with cross-functional teams, including product management, frontend engineers, security researchers, and SRE, to define, design, and ship new features and platform enhancements for Cortex Cloud Posture Security.

• Mentor and guide senior and junior engineers, fostering a culture of technical excellence, innovation, and continuous learning within the Posture Security team.

• Define and evangelize best practices for backend development, testing, and deployment within the organization, particularly as they apply to cloud-native security solutions.

• Analyze and resolve complex technical challenges and production issues, ensuring the reliability and performance of our Cortex Cloud Posture Security services.

• Contribute to and lead code reviews, design reviews, and architectural reviews related to Posture Security components.

• Stay abreast of emerging technologies and industry trends in cloud security, backend development, and posture management, evaluating and recommending their adoption where appropriate.

• Optionally, leverage your understanding of UI development and user experience to contribute to a more holistic product design and improved collaboration with frontend teams working on the Cortex Cloud interface.

Your Experience

• 10+ years of experience in backend software development, with a proven track record of designing and delivering complex, distributed systems, preferably in a cloud security context.

• Deep expertise in Go and/or Python for backend development.

• Strong understanding of software architecture principles, including microservices, event-driven architecture, and distributed systems patterns.

• Proven experience with system design, data modeling, and API design (RESTful, gRPC).

• Experience with various database technologies (SQL and NoSQL), message queues (e.g., Kafka, RabbitMQ), and caching solutions.

• Solid understanding of cloud platforms (GCP, AWS, or Azure) and containerization technologies (Docker, Kubernetes), with a strong emphasis on security best practices within these environments.

• Demonstrated ability to lead technical projects and mentor engineers.

• Excellent problem-solving, analytical, and troubleshooting skills.

• Strong communication and collaboration abilities, with a knack for explaining complex technical concepts to diverse audiences.

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Nice to Have

• Understanding of UI technologies (e.g., React, Angular, Vue.js) and how backend systems support frontend applications for displaying complex security data.

• Deep experience with cybersecurity, specifically Cloud Security Posture Management (CSPM), Cloud Workload Protection Platforms (CWPP), or related cloud security domains.

• Contributions to open-source projects related to cloud security or backend infrastructure.

• Experience with Infrastructure as Code (IaC) tools like Terraform.

• Familiarity with compliance frameworks (e.g., CIS, NIST, SOC2) and their implications for cloud security products.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $225,000 - 250,000. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

What you’ll achieve

As an Inside Sales Account Executive 3, you will be responsible for driving sales for our ground-breaking products by building positive relationships with customers through digital communication. You will own the brand of Dell Technologies, ensuring every customer interaction is tailored and outstanding.

You will:

• Gain new accounts and seek opportunities in your account territory
• Manage small- to medium-sized accounts in a full cycle sales capacity
• Stay informed of industry trends to help resolve specific market challenges
• Recommend business solutions supported with data
• Work with customers and partners to devise new and innovative solutions to business opportunities
• Identify, evaluate, and recommend alternative business solutions to customers and partners
• Use in-depth knowledge of company technology, products and services to become a trusted business advisor for customers and partners

Essential Requirements

• Ability to articulate the value proposition of our product/service offerings
• Potential to use multiple sales tools simultaneously to complete sales transactions
• Ability to establish relationships with customers and partners
• Maintain all sales systems for management accountability and compliance
• Desire to win, using your sales skills to achieve all assigned sales goals

• Bachelor’s degree
• 4 or more years of sales experience including technology