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Flywire Software Support Manager United States, Massachusetts, Boston
Lead and mentor a team of technical & non-technical support specialists and engineers. Oversee day-to-day support operations, ensuring timely and accurate responses to customer issues. Manage and prioritize technical escalations...
Develops a product strategy and product vision that delivers value to customers. Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap. Owns,...
Lead a team of managersoverseeing multiple Subpoenas functional processes. Specialize on Legal verbiage, Regulatory laws and Chase documents to ensure subpoena's are fulfilled correctly and timely. Act as a liaison...
Acquire, retain and deepen a portfolio of approximately 40 business clients and 60 prospects in a growth/expansion stage with annual revenue greater than ~$3 million; provide business deposit and cash...
Serving as a trusted advisor to clients, understanding industry nuances, the client operating model and objectives, providing strategic insights and recommendations and serve as a primary contact for the client....
Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives. Enables operational efficiency by supporting training, maturation,...
Own the AI in Operations portfolio management process end to end including the intake process, prioritization and workflow process, and metrics and reporting. Advance and mature the portfolio management process...
Lead and mentor a team of technical & non-technical support specialists and engineers. Oversee day-to-day support operations, ensuring timely and accurate responses to customer issues. Manage and prioritize technical escalations...
The Practice Manager plays a critical role in ensuring the smooth running of tech companies. A practice manager is a leader and multi-faceted problem solver who is responsible for the planning, execution, and supervision of a wide range of projects within the tech industry. They must have a comprehensive understanding of best practices as well as an in-depth knowledge of the related domains in which their tech companies operate.
On a day to day basis, practice managers will be expected to create and implement strategies to improve efficiency, manage operations and communications, mentor staff, allocate resources effectively and coach employees to ensure everyone is working towards the same goal. As a result, practice managers must cultivate a collaborative working environment. They should also have the ability to clearly communicate expected outcomes, objectives, and expectations using standardized processes.
In addition to managing projects, practice managers must analyze existing processes and recommend changes to improve operational flow, as well as keep abreast of industry trends and relevant technologies in order to ensure their teams are always competing at the highest level.
Expoint is looking for innovative practice managers who have superior organizational and management skills, are both comfortable working independently and within a team in a fast-paced environment, and have an excellent understanding of the technical and industry-specific aspects of the tech industry. If this sounds like you and you have an altruistic drive to exceed expectations, then a career as a practice manager at Expoint may be the perfect fit for you.