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Cybereason Customer Success Manager United States, Oregon
Own the North American gateway roadmap, focusing on optimizing and scaling the connections between Flywire’s platform and its payment partners (e.g., PSPs, acquirers, financial institutions) for payments originating in United...
Serve as the primary relationship owner for an assigned client portfolio, fostering strategic and operational partnerships across multiple campus offices. Partner with Sales, Implementation, Client Optimization and other teams to...
Lead and mentor a team of technical & non-technical support specialists and engineers. Oversee day-to-day support operations, ensuring timely and accurate responses to customer issues. Manage and prioritize technical escalations...
As a Knowledge Manager in the tech industry, you have the unique but important responsibility of organizing, maintaining and disseminating technical knowledge to your organization. Knowledge Management is an essential component of tech organizations today and enables businesses to identify and utilize their most valuable asset—the collective knowledge and expertise of its employees.
As a Knowledge Manager, your job is to build, nurture and grow an organization’s knowledge base and associated processes. You will become an expert in locating and gathering information that's critical to your company. You'll also assist in the identification and evaluation of ideas or solutions and put them into practice. By collecting and analyzing data, you'll also be deducing patterns and problem-solving.
Some of your key responsibilities as a Knowledge Manager may include setting up and managing a knowledge database, developing and executing knowledge-sharing programs, providing technical and program expertise for project teams, creating processes for capturing and sharing lessons learned and discovering innovative ways to distribute organizational information. You will also act as the primary contact for questions about general, technical and program knowledge.
At Expoint, our goal is to connect tech industry professionals, like yourself, to the resources and opportunities they need to successfully reach their career aspirations. If you have the organizational and analytical skills to be a Knowledge Manager and you’re ready to take your career to the next level, we’d love to have you join our platform. Don’t hesitate to explore the job postings tailored to a Knowledge Manager here at Expoint and start taking the right steps to your success today.