Help Desk jobs
Amazon KGS Deal Desk Specialist Kuiper Government Solutions United States, Virginia
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The candidate should have a demonstrated ability to think strategically about the mission, product, and technical challenges, with the ability to build and convey compelling value propositions in a written context. The ideal candidate will be familiar with the U.S. federal acquisition process in addition to selling services to global government customers. You must leverage your knowledge and skills to decide what actions to select stakeholders to determine the right goals and inform decisions. You will support long-term solutions to KGS deal development scaling approach. You will take the lead on finalizing contract terms for government opportunities.Key job responsibilities
In this role you will:
• Support scalable deal frameworks and process to convert opportunities and close deals at high velocity.
• Provide input to business terms, guardrails, guidelines, policies, and metrics.
• Inform mechanisms to handle specialized deals with exception approvals for non-standard requests.
• Provide insights into deal economics and pricing strategies to enable deal negotiations to achieve the best possible outcome for customers and the business.
• Own, manage, and drive velocity of term sheets and definitive agreements to streamline the deal cycle.
• Support deal review with Finance, Product, Legal, Accounting, Tax, Regulatory, Engineering, and other partner teams to influence and facilitate alignment, approvals, and compliance to deliver business outcomes and customer success.
• Gather deal performance metrics and reporting to conduct deal post-mortem on contract and pricing strategies to identify learnings.
• Capture and analyze customer insights to drive strategic shifts in product offering, service plans and pricing, and business terms to enable business growth.Security Clearance: This position requires that the candidate selected be a US Citizen and candidates must be able to obtain and maintain a US Government security clearance of TS/SCI.
- 3+ years experience in managing deal strategy, business practices, approvals, or contracting teams for large customers and partners.
- Bachelor's degree in business, finance, economics, engineering, or equivalent.
Preferred Qualifications
- Experience working within a brand new deal strategy and management function from the ground-up for Government customers.
- Ability to navigate ambiguity and provide clear guidance on large, complex, and global deals to deliver value for customers by enabling negotiations.
- Experience supporting deal mechanisms that can scale globally.
- Telecommunications or technology industry experience with an understanding on policies, compliance, risks, and regulatory requirements.
- Exceptional communication and program management skills to work across a diverse team of stakeholders and deliver results.
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Palo Alto Manager Deal Desk United States, Texas, Dallas
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
- Effectively work with NAM Sales to work on Enterprise, Sled and Federal deals
- Provide Sr. Leadership with financial models and evaluation of deal economics, commercial terms and conditionals and operational requirements to present risk/reward profile for opportunities
- Become expert on quoting tools, reviewing and enforcing revenue recognition compliance for all quoting
- Key resource reviewing and approving all non-standard pricing requests that reach the level of executive manager
- Review will include financial analysis for gross margin, revenue compliance, non standard terms requests on strategic deals including Enterprise Agreements
- Partner with field sales organization to drive large deal closure, including being one-touch resource for field sales; responsible for liaising with all organizations involved in the agreement process (finance, legal, order management, etc.) on behalf of sales - Personally services as a trusted advisor to field sales on deals
- Work with cross-functional stakeholders for decision support deal solutions
- Collaborate with impacted parties to generate acceptable documents to facilitate deal closure
- Ensure required approvals, such as discounts and contractual terms, are obtained and clearly documented
- Be a sales advocate and partner to internal organizations to understand contract requirements, structure, business terms and identification of potential risks and/or opportunities that can affect performance, growth and strategic positioning
- Responsible for adherence to and compliance with policy and procedures
- Evaluate current processes and offer recommendations for areas of improvement
- Ensure that all transactions adhere to internal revenue recognition policies and operational guidelines
- Excellent customer service, taking charge to meet deadlines by communicating with cross-functional partners through email, phone, meetings, or any other method to deliver on-time
- Understand GAAP Rules
Your Experience
- Bachelor's Degree in Finance, Business, Economic or related field OR 10 years of work experience required or equivalent military experience required
- 5+ years of relevant experiences around Deals Desk / Deals Management, or Sales Finance within the High-Tech industry preferred
- Demonstrated capability to build strong working relationships with internal business units
- Ability to work independently in fast paced environment
- Experience of data analysis, modeling and/or financial analysis
- Intermediate/advanced Salesforce.com and MS Excel skills are highly recommended
- Strong communication, organizational and problem-solving skills
You’re looking for a career with a more fulfilling mission. We have open positions to top talent seeking a challenge.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $120,000 - $140,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
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PayPal Sr Exp Designer - Help Center & Messaging Platform United States, California, San Jose
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Essential Responsibilities:
- Perform product designs specialized in experience design knowledge and developed business expertise
- Lead projects and/or programs within the product function with moderate scope impacting function or sub-function
- Create customer experiences across digital and physical products within general parameters under broad supervision
- May act as a subject matter resource for entry level and developing colleagues
Expected Qualifications:
- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Apply systems thinking
to refine solutions and improve resolution time, satisfaction, and support outcomes.
5+ years in product design
thinkeranduseradvocatewith deep empathy, accessibilityexpertise, and experience across workflows, forms, and information architecture.
skilled in prototyping, communicating design rationale, and working with product, engineering, legal, and operations.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $123,500 to $212,850Any general requests for consideration of your skills, please
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Amazon Support Service Desk Associate II Stores Facilities Technolo... United States, Texas, Austin
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Join us on our mission to once again revolutionize the way the world shops. We are the Amazon Worldwide Grocery Store Technology Support Team, responsible for core retail technologies in state of the art physical grocery stores. As an IT Support Assoc II, you will follow documented knowledge base articles and use your technical expertise and problem-solving abilities to perform repair and preventative maintenance of retail and sales floor technology devices post-installation, including Point-of-Sale, Department Scale, Handheld compute, and mobile retail solution technologies and related systems in Whole Foods Market stores and facilities. You will utilize voice and agent chat for live one-on-one support as well as web portal for lower severity technology issue management. You will troubleshoot software and hardware failures and identify network problems when they relate to the above named technologies.Key job responsibilities
With guidance, perform a variety of duties, including:
- Troubleshoot IT equipment used in Whole Foods Market stores and facilities
- Troubleshoot hardware, software, and connectivity issues
- Assist vendors in the field with triage and updates of Retail and Sales Floor technologies
- Handle support requests and procedures across the network
- Assist in training new hires- Continuous learning of new technologiesA day in the life
In this role, you will rely on established guidelines and instruction to perform daily job functions. This includes gaining familiarity with and assisting Whole Foods Market Team Members and third-party vendors in resolving hardware and software issues by fielding telephone calls, web chats, and email communication, diagnosing problems, performing troubleshooting activities, and dispatching vendors for hardware service. You will monitor the incident management system to ensure timely acknowledgement and resolution of support requests, while working within established SLA parameters. You also may perform on-call duties as required.
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience in a dynamic environment with a high degree of customer service
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience with network troubleshooting and support
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
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Amazon Support Service Desk Assoc Stores Facilities Technology WFM United States, Texas, Austin
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Join us on our mission to once again revolutionize the way the world shops. We are the Amazon Worldwide Grocery Store Technology Support Team, responsible for core retail technologies in state of the art physical grocery stores. As an IT Support Assoc II, you will follow documented knowledge base articles and use your technical expertise and problem-solving abilities to perform repair and preventative maintenance of retail and sales floor technology devices post-installation, including Point-of-Sale, Department Scale, Handheld compute, and mobile retail solution technologies and related systems in Whole Foods Market stores and facilities. You will utilize voice and agent chat for live one-on-one support as well as web portal for lower severity technology issue management. You will troubleshoot software and hardware failures and identify network problems when they relate to the above named technologies.Key job responsibilities
With guidance, perform a variety of duties, including:- Troubleshoot IT equipment used in Whole Foods Market stores and facilities
- Troubleshoot hardware, software, and connectivity issues
- Assist vendors in the field with triage and updates of Retail and Sales Floor technologies
- Handle support requests and procedures across the network
- Assist in training new hires- Continuous learning of new technologiesA day in the life
In this role, you will rely on established guidelines and instruction to perform daily job functions. This includes gaining familiarity with and assisting Whole Foods Market Team Members and third-party vendors in resolving hardware and software issues by fielding telephone calls, web chats, and email communication, diagnosing problems, performing troubleshooting activities, and dispatching vendors for hardware service. You will monitor the incident management system to ensure timely acknowledgement and resolution of support requests, while working within established SLA parameters. You also may perform on-call duties as required.
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience in a dynamic environment with a high degree of customer service
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience with network troubleshooting and support
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
These jobs might be a good fit
Amazon Support Service Desk Assoc Stores Facilities Technology WFM United States, Texas, Austin
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Join us on our mission to once again revolutionize the way the world shops. We are the Amazon Worldwide Grocery Store Technology Support Team, responsible for core retail technologies in state of the art physical grocery stores. As an IT Support Assoc II, you will follow documented knowledge base articles and use your technical expertise and problem-solving abilities to perform repair and preventative maintenance of retail and sales floor technology devices post-installation, including Point-of-Sale, Department Scale, Handheld compute, and mobile retail solution technologies and related systems in Whole Foods Market stores and facilities. You will utilize voice and agent chat for live one-on-one support as well as web portal for lower severity technology issue management. You will troubleshoot software and hardware failures and identify network problems when they relate to the above named technologies.Key job responsibilities
With guidance, perform a variety of duties, including:- Troubleshoot IT equipment used in Whole Foods Market stores and facilities- Troubleshoot hardware, software, and connectivity issues- Assist vendors in the field with triage and updates of Retail and Sales Floor technologies- Handle support requests and procedures across the network- Assist in training new hires- Continuous learning of new technologies
A day in the life
In this role, you will rely on established guidelines and instruction to perform daily job functions. This includes gaining familiarity with and assisting Whole Foods Market Team Members and third-party vendors in resolving hardware and software issues by fielding telephone calls, web chats, and email communication, diagnosing problems, performing troubleshooting activities, and dispatching vendors for hardware service. You will monitor the incident management system to ensure timely acknowledgement and resolution of support requests, while working within established SLA parameters. You also may perform on-call duties as required.
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience in a dynamic environment with a high degree of customer service
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience with network troubleshooting and support
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
These jobs might be a good fit
Amazon Support Service Desk Assoc WorldWide Grocery Stores United States, Texas, Austin
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Key job responsibilities
With guidance, perform a variety of duties, including:
- Troubleshoot hardware, software, and connectivity issues
- Assist vendors in the field with triage and updates of Retail and Sales Floor technologies
- Handle support requests and procedures across the network
- Assist in training new hires- Continuous learning of new technologiesA day in the life
In this role, you will rely on established guidelines and instruction to perform daily job functions. This includes gaining familiarity with and assisting Whole Foods Market, Amazon Fresh, and/or Amazon Go Store Associates and third-party vendors in resolving hardware and software issues by fielding telephone calls, web chats, and email communication, diagnosing problems, performing troubleshooting activities, and dispatching vendors for hardware service. You will monitor the incident management system to ensure timely acknowledgement and resolution of support requests, while working within established SLA parameters. You also may perform on-call duties as required.
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience with network troubleshooting and support
Preferred Qualifications
- Experience in a dynamic environment with a high degree of customer service
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
These jobs might be a good fit
Share
The candidate should have a demonstrated ability to think strategically about the mission, product, and technical challenges, with the ability to build and convey compelling value propositions in a written context. The ideal candidate will be familiar with the U.S. federal acquisition process in addition to selling services to global government customers. You must leverage your knowledge and skills to decide what actions to select stakeholders to determine the right goals and inform decisions. You will support long-term solutions to KGS deal development scaling approach. You will take the lead on finalizing contract terms for government opportunities.Key job responsibilities
In this role you will:
• Support scalable deal frameworks and process to convert opportunities and close deals at high velocity.
• Provide input to business terms, guardrails, guidelines, policies, and metrics.
• Inform mechanisms to handle specialized deals with exception approvals for non-standard requests.
• Provide insights into deal economics and pricing strategies to enable deal negotiations to achieve the best possible outcome for customers and the business.
• Own, manage, and drive velocity of term sheets and definitive agreements to streamline the deal cycle.
• Support deal review with Finance, Product, Legal, Accounting, Tax, Regulatory, Engineering, and other partner teams to influence and facilitate alignment, approvals, and compliance to deliver business outcomes and customer success.
• Gather deal performance metrics and reporting to conduct deal post-mortem on contract and pricing strategies to identify learnings.
• Capture and analyze customer insights to drive strategic shifts in product offering, service plans and pricing, and business terms to enable business growth.Security Clearance: This position requires that the candidate selected be a US Citizen and candidates must be able to obtain and maintain a US Government security clearance of TS/SCI.
- 3+ years experience in managing deal strategy, business practices, approvals, or contracting teams for large customers and partners.
- Bachelor's degree in business, finance, economics, engineering, or equivalent.
Preferred Qualifications
- Experience working within a brand new deal strategy and management function from the ground-up for Government customers.
- Ability to navigate ambiguity and provide clear guidance on large, complex, and global deals to deliver value for customers by enabling negotiations.
- Experience supporting deal mechanisms that can scale globally.
- Telecommunications or technology industry experience with an understanding on policies, compliance, risks, and regulatory requirements.
- Exceptional communication and program management skills to work across a diverse team of stakeholders and deliver results.
These jobs might be a good fit
