Field Technical Support jobs

What you will accomplish:

• Lead and grow a team of Android engineers, attracting top talent and nurturing their development through coaching and mentorship

• Deliver high-quality, innovative mobile experiences for millions of daily active users, setting new industry standards for performance and usability

• Foster collaboration across multi-functional and global teams, improving workflows and accelerating product delivery

• Drive continuous improvement in development processes, advocating for standard methodologies in code quality, technical architecture, and team culture

• Champion agile methodologies and data-driven decision making, ensuring successful feature launches and impactful product releases

• Mentor engineers in advanced Android development, supporting each team member’s learning journey and helping develop future technical leaders

What you will bring:

• Prefer 12+ years’ experience designing, building, and releasing native Android applications using Kotlin and established architecture patterns

• Proven leadership in managing and developing high-performing engineering teams

• Expertise in Android frameworks and tools, including Jetpack Compose, MVVM, Dagger, and integration with backend APIs (REST/GraphQL)

• Strong advocacy for automated testing, continuous delivery, and software quality across the development lifecycle

• Excellent communication, documentation, and remote collaboration skills for success across dispersed team environments

• Experience working on consumer-facing products, driving customer-centric solutions and delivering measurable business impact

The base pay range for this position is expected in the range below:

• Respond promptly to customer queries and complaints to find solutions and defuse tension.
  

• Ensure appropriate actions are taken to resolve customers’ problems and concerns, escalating as needed.
  

• Maintain customer accounts and accurate records of customer interactions, including inquiries, complaints, or comments.
  

• Use knowledge of products, services, or assigned expertise to answer inquiries or escalate to the appropriate team.
  

• Meet or exceed program metrics (quality, NPS, attendance, phone KPIs).
  

• Follow up with customers regularly to ensure satisfaction.
  

• Respond to customer inquiries within established SLAs.
  

• Proactively identify areas of opportunity to improve service.
  

• Deliver WOW, white-glove service to every customer.
  

• Handle calls, chats, and tickets in a support center environment.
  

• Collaborate with other teams to resolve customer issues effectively.
  

• Perform other related duties as assigned (scope may change with business needs).
  

• 3–5 years of Customer Service experience.
  

• High School diploma required; Business Degree preferred.
  

• Goal-driven and able to work under pressure.
  

• Excellent problem-solving and critical thinking skills.
  

• Collaborative mindset and ability to work cross-functionally.
  

• Outstanding written and verbal communication skills, including active listening.
  

• Service-oriented with a proven track record of resolving customer concerns.
  

• Strong computer skills and ability to learn new software quickly.
  

• Mandatory : Ability to work well with other teams, think critically, and operate an Apple Mac.
  

• Preferred experience with tools/software :
  

  • Genesys Office
    

  • Google Sheets
    

  • Microsoft Office (Excel proficiency strongly preferred)
    

  • Jotform
    

• Collectibles knowledge and prior customer support experience strongly encouraged. Collectible enthusiasts welcome!
  

• Health Insurance : Eligible for Medical, Dental, and Vision coverage.
  

• 401(k) Plan : Supporting your long-term financial goals.
  

• Paid Vacation : Full-time employees receive paid time off.
  

• Fun & Engaging Environment : Team celebrations, holiday events, and team-building activities.
  

• Growth Opportunity : Join a dynamic company experiencing hyper-growth in an exciting industry.
  

The base pay range for this position is expected in the range below:

Key Responsibilities

Performs standard Tier I procedures including wafer measurement.

Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information

• Bachelor's degree in a technical field, or equivalent practical experience.
  
• 5 years of experience in program management.
  
• Experience with SDLC (software development life cycle).
• Experience with production tooling or observability.

• 5 years of experience managing cross-functional and cross-team projects.
• Experience speaking at technology conferences or writing technical articles.
• Experience in software development principles.
• Ability to guide developers on the use of key technologies.

• Bachelor's degree in a technical field, or equivalent practical experience.
  
• 2 years of experience in program management.
  
• Experience with Data Center Operations.
• Experience with Data Analytics and SQL.

• 2 years of experience managing cross-functional or cross-team projects.
• Understanding of server hardware life-cycles.
• Ability to utilize dashboards and queries to identify issues and support data driven decisions.
• Ability to work cross-functionally with teams involved in the data center build life-cycle, such as those responsible for planning, supply chain, and data center operations.

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  
• 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  
• 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  
• Experience troubleshooting technical issues for internal/external partners or customers.

• Master’s degree in Engineering, Computer Science, Business, or a related field.
  
• Experience in an analytical role such as business intelligence, data analytics, or statistics.
  
• Experience working with database technologies (e.g., SQL, NoSQL).
  
• Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.
  
• Experience using Machine Learning and building solutions.
  
• Experience working with systems (e.g., Linux, Unix, Windows).