Field Technical Support jobs
Nvidia Senior Technical Program Manager DGX Cloud Security United States, California
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- US, CA, Santa Clara
- time type
- Full time
- posted on
- Posted 4 Days Ago
- job requisition id
NVIDIA is seeking a Senior Technical Program Manager to lead the Infrastructure and Product Security and Compliance program for DGX Cloud. In this role, you will ensure our platforms and partner ecosystem meet the highest standards of trust, resilience, and governance.
As a Senior TPM focused on Cloud Security, you will own the design and execution of a DGXC-wide infrastructure security program that strengthens how DGXC operates with Cloud Service Providers (CSPs) and NVIDIA Cloud Partners (NCPs). You will drive security initiatives by embedding compliance controls, governance frameworks, and best practices across infrastructure, platform, and product teams. This role also ensures Product Security is integrated into product roadmap planning and the software development lifecycle, aligning product and infrastructure priorities. You will work closely with senior leaders and cross-functional teams in Security, Compliance, DevOps, and Engineering to continuously enhance and scale the DGX Cloud Security Posture.
What You’ll Be Doing:
Lead alignment across engineering, product, security, and partner teams to deliver against cloud security guidelines with CSP and NCP partners.
Drive programs that strengthen vulnerability management, access control, patching, and compliance readiness for SOC 2, ISO 27001, and related certifications.
Operate DGXC-wide security engineering forums and processes, establishing security KPIs, dashboards, and “run safe” SRE practices.
Partner with the CISO organization to define and assess emerging cloud providers against DGX Cloud security requirements, driving measurable improvements and action plans.
Implement and evolve security controls frameworks (e.g., SSH hardening, IAM, secret rotation) in CI/CD pipelines to ensure continuous compliance.
Lead certification readiness and audit cycles, including SOC 2 Type 1 & 2 and ISO 27001, from control mapping through evidence collection and remediation.
Chair the DGX Cloud Security & Compliance Working Group, managing governance reviews, risk dashboards, and executive reporting on posture and metrics.
Develop training programs to build security and compliance awareness across Product, DevOps, and Engineering teams.
Create playbooks and automation frameworks that streamline certification renewals, patching cycles, and vulnerability management workflows.
Maintain and continuously improve technical compliance documentation, including system diagrams, process flows, and control mappings.
What We Need to See:
12+ years of Program Management experience driving the planning and execution of large programs, software engineering projects in a fast paced environment.
Consistent track record delivering successful Security, Risk, and/or Compliance programs, particularly in cloud IaaS and SaaS environments, resulting in full certification of a suite of products and services.
Experience leading efforts related to SOC2 (Type 1 and Type 2) audits and readiness, including leading control implementation (e.g., access controls, change management, vulnerability management).
Experience operationalizing vulnerability management, patch management, SSH key governance, and access controls across distributed systems.
Ability to think strategically and tactically and to build consensus in making programs successful; ability to resolve technical issues and resource constraints across cross-functional teams.
Demonstrated ability to define metrics, dashboards, and risk indicators that measure posture improvement and audit readiness.
Proficiency with tools like JIRA, to comfortably guide engineering teams on execution in an Agile/scrum manner and ensure accurate governance artifacts are delivered.
Excellent executive communication and presentation skills able to distill complex technical and compliance topics for senior leadership
MS EE or CS degree, or equivalent experience.
Ways to Stand Out from the Crowd:
Highly motivated with strong interpersonal skills, with proven track record to work successfully with multi-functional teams and coordinate effectively across organizational boundaries and geographies.
Experience implementing security features in a multi-cloud environment.
Experience with sophisticated compliance programs, such as FedRamp, SCO2, or ISO certification efforts.
Solid understanding of tier 1 cloud technologies (AWS, GCP, Azure, OCI).
Experience with productivity tools and process automation.
You will also be eligible for equity and .
These jobs might be a good fit
Unity Senior Technical Program Manager Localization APAC United States, Connecticut, New Haven
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- Serve as the primary localization program contact for internal teams across APAC; manage requests, timelines, and deliverables with clarity and professionalism
- Collaborate with global TPM peers to balance workloads, prioritize initiatives, and align on global standards and best practices
- Partner with internal stakeholders—including senior and executive leaders—to gather requirements, set expectations, and ensure smooth execution
- Coordinate closely with linguists, localization engineers, and APAC-based vendors to ensure quality, consistency, and technical reliability across workflows; occasional travel (10–25%) may be required to support team and vendor alignment
- Identify opportunities to improve localization processes and contribute to scaling our global operations
- 5–10 years of professional experience, including technical project/program management in localization, content, or global operations
- Strong organizational and time management skills; able to manage multiple priorities across global time zones with minimal supervision
- Excellent communication and interpersonal skills, with experience presenting to or working directly with executive stakeholders
- Fluency in both English and Korean (spoken and written); ideally has lived and worked in Asia Pacific and understands regional work styles and cross-cultural dynamics
- Ability to follow established localization processes while identifying and suggesting improvements as needed
- Experience working with localization tools and platforms (e.g., Phrase, Smartling, Trados)
- Experienced with Agile methodologies and tools like Jira or Asana
- Experience managing large-scale or technical localization projects across multiple languages
- Fluency in Japanese
- Background in supporting localization for tech, gaming, or developer-focused content
- Relocation support is not available for this position.
- Work visa/immigration sponsorship is not available for this position
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
Nvidia Technical Business Strategist AI ML United States, California
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- US, CA, Santa Clara
- time type
- Full time
- posted on
- Posted 4 Days Ago
- job requisition id
What You’ll Be Doing:
Guide partners along their Exemplar Path, a collective journey towards demonstrating outstanding cloud acceleration performance, scalability, and innovation leadership.
Collaborate with NVIDIA’s Cloud, Partner, and Enterprise Solutions teams to co-develop strategies that align cloud architecture with customer and national objectives.
Develop business and technical roadmaps that connect infrastructure investment with measurable business impact and long-term ecosystem growth.
Collaborate with sovereign and hyperscale cloud providers to establish AI acceleration strategies using NVIDIA’s technology stack (DGX Cloud, NVIDIA AI Enterprise, Grace Hopper, NVLink, CUDA).
Lead executive-level workshops and strategy sessions with partner leadership teams to align vision, performance goals, and value creation.
Support joint go-to-market initiatives that highlight exemplar implementations of NVIDIA accelerated computing within global and sovereign clouds.
Act as a trusted advisor and ecosystem strategist, connecting technology performance to economic, environmental, and strategic outcomes.
Contribute to NVIDIA’s Sovereign AI and Cloud Acceleration playbooks, defining frameworks for innovation that respect data sovereignty while scaling AI adoption.
What We Need to See:
Bachelor’s or Master’s in Business, Engineering, Computer Science, Data Science, or equivalent experience.
12+ years of experience in cloud strategy, AI infrastructure consulting, or partner ecosystem development.
Solid understanding of GPU-accelerated computing, AI infrastructure, and cloud architecture.
Demonstrable ability to translate technical solutions into strategic business narratives and measurable value frameworks.
Experience interacting with executive team members and ecosystem partners across both public and private sectors.
Effective communication and storytelling skills across technical and strategic audiences.
Ways to Stand Out from the Crowd:
Deep experience in hyperscaler or sovereign cloud partnerships and ecosystem development.
Familiarity with NVIDIA DGX Cloud, AI Enterprise, and Grace Hopper-based architectures.
Proven track record in strategic enablement programs or building exemplar partner models that demonstrate innovation excellence.
Understanding of Sovereign AI trends, AI infrastructure economics, or sustainable acceleration strategies.
You will also be eligible for equity and .
Nvidia Senior Technical Data Analyst - Operations E2E Intelligent S... United States, California
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- US, CA, Santa Clara
- time type
- Full time
- posted on
- Posted 2 Days Ago
- job requisition id
What you'll be doing:
Design intuitive data models and semantic layers to enable self‑service and AI apps reducing ad‑hoc query friction for business users.
Enrich data products with business glossary and metadata to reduce AI hallucinations, improve user adoption, searchability and governance.
Lead multi‑site integrations across new manufacturing plants and ops applications standardizing schemas and controls; enabling cross‑plant insights.
Engineer scalable pipelines with data integrity functions and audit features. Automate measuring and monitoring data quality for improved decision making.
Explain the data designs, system changes, enhancements, address any questions or issues effectively to the stakeholders.
Partner with stakeholders, solve business problems, train users, help with data and queries.
Optimize Lakehouse systems to deliver high performing solutionswhile controlling operational costs.
What we need to see:
BS, MS, or PhD in EE/CS or related field of education (or equivalent experience).
5+ years of programming experience (Python, PySpark, SQL, etc.).
5+ years of experience with big data technologies and cloud platforms (AWS, Databricks, Snowflake).
12+ overall years in Data Warehousing, implementing projects with data Lakehouse solutions.
Experience with enterprise BI databases like SAP BW/HANA, ERP/CRM systems like SAP/Salesforce, planning applications like IBP, APO etc.
Knowledge of operational processes in chips, boards, systems, and networking.
Proficiency in Tableau, PowerBI, and SAP reporting applications.
Ways to stand out from the crowd:
Strong analytical skills with the ability to collect, organize, and disseminate significant amounts of information with attention to detail and accuracy.
Highly independent, able to lead key technical decisions, influence project roadmap and work effectively with team members
Proven experience leading multiple analytics projects in a dynamic, fast-paced environment
Data science, AI/ML experience
Positive interpersonal skills with ability to convey good verbal and written communication
You will also be eligible for equity and .
Ebay Sr. Mobile Technical Lead – Android United States, Oregon, Portland
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What you will accomplish:
Lead and grow a team of Android engineers, attracting top talent and nurturing their development through coaching and mentorship
Deliver high-quality, innovative mobile experiences for millions of daily active users, setting new industry standards for performance and usability
Foster collaboration across multi-functional and global teams, improving workflows and accelerating product delivery
Drive continuous improvement in development processes, advocating for standard methodologies in code quality, technical architecture, and team culture
Champion agile methodologies and data-driven decision making, ensuring successful feature launches and impactful product releases
Mentor engineers in advanced Android development, supporting each team member’s learning journey and helping develop future technical leaders
What you will bring:
Prefer 12+ years’ experience designing, building, and releasing native Android applications using Kotlin and established architecture patterns
Proven leadership in managing and developing high-performing engineering teams
Expertise in Android frameworks and tools, including Jetpack Compose, MVVM, Dagger, and integration with backend APIs (REST/GraphQL)
Strong advocacy for automated testing, continuous delivery, and software quality across the development lifecycle
Excellent communication, documentation, and remote collaboration skills for success across dispersed team environments
Experience working on consumer-facing products, driving customer-centric solutions and delivering measurable business impact
The base pay range for this position is expected in the range below:
$152,400 - $247,800Ebay Customer Support Specialist United States, New Jersey
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What You’ll Do
Respond promptly to customer queries and complaints to find solutions and defuse tension.
Ensure appropriate actions are taken to resolve customers’ problems and concerns, escalating as needed.
Maintain customer accounts and accurate records of customer interactions, including inquiries, complaints, or comments.
Use knowledge of products, services, or assigned expertise to answer inquiries or escalate to the appropriate team.
Meet or exceed program metrics (quality, NPS, attendance, phone KPIs).
Follow up with customers regularly to ensure satisfaction.
Respond to customer inquiries within established SLAs.
Proactively identify areas of opportunity to improve service.
Deliver WOW, white-glove service to every customer.
Handle calls, chats, and tickets in a support center environment.
Collaborate with other teams to resolve customer issues effectively.
Perform other related duties as assigned (scope may change with business needs).
3–5 years of Customer Service experience.
High School diploma required; Business Degree preferred.
Goal-driven and able to work under pressure.
Excellent problem-solving and critical thinking skills.
Collaborative mindset and ability to work cross-functionally.
Outstanding written and verbal communication skills, including active listening.
Service-oriented with a proven track record of resolving customer concerns.
Strong computer skills and ability to learn new software quickly.
Mandatory : Ability to work well with other teams, think critically, and operate an Apple Mac.
Preferred experience with tools/software :
Genesys Office
Google Sheets
Microsoft Office (Excel proficiency strongly preferred)
Jotform
Collectibles knowledge and prior customer support experience strongly encouraged. Collectible enthusiasts welcome!
Health Insurance : Eligible for Medical, Dental, and Vision coverage.
401(k) Plan : Supporting your long-term financial goals.
Paid Vacation : Full-time employees receive paid time off.
Fun & Engaging Environment : Team celebrations, holiday events, and team-building activities.
Growth Opportunity : Join a dynamic company experiencing hyper-growth in an exciting industry.
The base pay range for this position is expected in the range below:
$32,400 - $57,100Applied Materials Customer Support Technician II T2 United States, Arizona, Chandler
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Key Responsibilities
Performs standard Tier I procedures including wafer measurement.
Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.
Disassembles, cleans and rebuilds kits as part of kit management quality.
Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
Able to diagnose and resolve basic technical problems.
Complies with all safety procedures and consistently demonstrates safety as a value.
Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Functional Knowledge
- Has developed analytical skills and application of scientific methods to perform a variety of activities
Business Expertise
- Has good understanding of how the team integrates with others
Leadership
- Has no supervisory responsibilities
Problem Solving
- Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods
Impact
- Impacts the quality of own work
Interpersonal Skills
- Uses communication skills to exchange of information
Share
- US, CA, Santa Clara
- time type
- Full time
- posted on
- Posted 4 Days Ago
- job requisition id
NVIDIA is seeking a Senior Technical Program Manager to lead the Infrastructure and Product Security and Compliance program for DGX Cloud. In this role, you will ensure our platforms and partner ecosystem meet the highest standards of trust, resilience, and governance.
As a Senior TPM focused on Cloud Security, you will own the design and execution of a DGXC-wide infrastructure security program that strengthens how DGXC operates with Cloud Service Providers (CSPs) and NVIDIA Cloud Partners (NCPs). You will drive security initiatives by embedding compliance controls, governance frameworks, and best practices across infrastructure, platform, and product teams. This role also ensures Product Security is integrated into product roadmap planning and the software development lifecycle, aligning product and infrastructure priorities. You will work closely with senior leaders and cross-functional teams in Security, Compliance, DevOps, and Engineering to continuously enhance and scale the DGX Cloud Security Posture.
What You’ll Be Doing:
Lead alignment across engineering, product, security, and partner teams to deliver against cloud security guidelines with CSP and NCP partners.
Drive programs that strengthen vulnerability management, access control, patching, and compliance readiness for SOC 2, ISO 27001, and related certifications.
Operate DGXC-wide security engineering forums and processes, establishing security KPIs, dashboards, and “run safe” SRE practices.
Partner with the CISO organization to define and assess emerging cloud providers against DGX Cloud security requirements, driving measurable improvements and action plans.
Implement and evolve security controls frameworks (e.g., SSH hardening, IAM, secret rotation) in CI/CD pipelines to ensure continuous compliance.
Lead certification readiness and audit cycles, including SOC 2 Type 1 & 2 and ISO 27001, from control mapping through evidence collection and remediation.
Chair the DGX Cloud Security & Compliance Working Group, managing governance reviews, risk dashboards, and executive reporting on posture and metrics.
Develop training programs to build security and compliance awareness across Product, DevOps, and Engineering teams.
Create playbooks and automation frameworks that streamline certification renewals, patching cycles, and vulnerability management workflows.
Maintain and continuously improve technical compliance documentation, including system diagrams, process flows, and control mappings.
What We Need to See:
12+ years of Program Management experience driving the planning and execution of large programs, software engineering projects in a fast paced environment.
Consistent track record delivering successful Security, Risk, and/or Compliance programs, particularly in cloud IaaS and SaaS environments, resulting in full certification of a suite of products and services.
Experience leading efforts related to SOC2 (Type 1 and Type 2) audits and readiness, including leading control implementation (e.g., access controls, change management, vulnerability management).
Experience operationalizing vulnerability management, patch management, SSH key governance, and access controls across distributed systems.
Ability to think strategically and tactically and to build consensus in making programs successful; ability to resolve technical issues and resource constraints across cross-functional teams.
Demonstrated ability to define metrics, dashboards, and risk indicators that measure posture improvement and audit readiness.
Proficiency with tools like JIRA, to comfortably guide engineering teams on execution in an Agile/scrum manner and ensure accurate governance artifacts are delivered.
Excellent executive communication and presentation skills able to distill complex technical and compliance topics for senior leadership
MS EE or CS degree, or equivalent experience.
Ways to Stand Out from the Crowd:
Highly motivated with strong interpersonal skills, with proven track record to work successfully with multi-functional teams and coordinate effectively across organizational boundaries and geographies.
Experience implementing security features in a multi-cloud environment.
Experience with sophisticated compliance programs, such as FedRamp, SCO2, or ISO certification efforts.
Solid understanding of tier 1 cloud technologies (AWS, GCP, Azure, OCI).
Experience with productivity tools and process automation.
You will also be eligible for equity and .
These jobs might be a good fit
