Field Service Representative jobs

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact:

• Be the focal point for North America-wide analytics, providing value-adding insight in strategic investment areas as well as managing the operational cadence of the NGS Business

• Represent the NGS business perspective in North America Sales discussions as well as global discussions impacting the Corte Cloud business

• Coordinate the Forecasting process across all regions and institute best practices to maximize visibility at the product level

• Support the Field Operations team in:

  • Execution on Sales Strategy and Initiatives

  • Organizational/Territory Design

  • Business Intelligence (reports, analytics, dashboards)

  • QBR Planning & Support

  • Territory Quota Modeling

• Develop process/tools to help sales operations team manage queries from the sales field

• Design, document and implement business processes

• Review existing workflows and processes, then improve and document.

• Leverage AI to scale business processes and analytics

• Facilitate solutions to improve data quality

• Participate in cross-functional teams that address strategic business issues involving CRM and sales operations

​​​​​​Your Experience:

• Excellent verbal and written communication skills.

• Fluency in using Clari, Salesforce, G-Suite, Gemini and other AI tools

• Excellent interpersonal skills with a demonstrated ability to work in a team-oriented sales-driven environment.

• Ability to translate customer requirements into specifications.

• Proficiency in SaaS applications and ability to identify and implement new technologies and solutions

• Time management, ability to multitask, and propensity to handle urgent requests/issues.

• Business acumen, including a good sense of how a CRM application can be utilized to improve business processes and the bottom line.

• Bachelor/ Masters degree in Economics, Business studies, Business Administration or related subjects.

• Interest in technology/ sales.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary is expected to be between $127,000 - $193,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Strata Logging Service (SLS) powers advanced cybersecurity innovations by providing a unique capability to normalize and correlate data across the entire enterprise. SLS can:

• Radically simplify customer security operations by collecting, integrating, and normalizing an enterprise’s security data

• Easily run advanced analytics at cloud scale, supported by the data and compute power you need

• Constantly learns from new data sources to evolve customer defenses

Your Impact

• Tackle new and challenging problems by building a new generation of highly scaled data processing and analytics systems

• Contribute in architecture, design and development of features

• Solve complex problems in pipeline scaling and data storage to facilitate dashboards

• Suggest and implement improvements to the development processes

• Work with DevOps and Technical Support teams to investigate and resolve critical customer defects

Your Experience

Must have

• 5+ years of hands-on experience in building large enterprise applications

• Must have extensive hands-on programming skills in Java and distributed systems

• Deep understanding of design patterns

• Good communication skills and ability to work in a fast-paced environment

Nice to have

• Strong knowledge of databases SQL, NoSQL, Time series, GraphDB etc

• Experience with one or more cloud platforms such as AWS, GCP , their services (DataFlow, BQ, Athena etc) and Kubernetes

• Knowledge of Linux fundamentals and networked computing environment concepts

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $107500 - $175000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

To fit in this role, you are personable, willing to ask questions, always learning, have a strong work ethic, persistent, and coachable. You are confident in your abilities, not afraid to take creative risks, and enjoy the daily interactions that come with a sales role. Being part of our organization means you will be surrounded by amazing, smart and hardworking teammates.

Your Impact

● Direct Sales Qualified Leads (SQL’s) to a specific Sales District with high efficiency and prioritization

● Market the company’s products and/or services via telephone and email, often cold-calling leads to gauge interest and create opportunity

● Generate prospective customers through cold calling and lead qualification from Marketing programs and promotions

● Follow up on pre-qualified leads with the sales team to ensure they are processed timely and lead to pipeline creation

● Document all activities and customer interactions in Salesforce.com

● Set appointments for both Field and Inside Sales Representatives, Account Executives, and prospective clients

● Identify client needs, provide guidance and information around our products and services with the goal of increasing customer satisfaction

● Build long-term relationships with clients, partners, and internal stakeholders

● Seek and develop new business opportunities in the market

● Report to the Business Development Manager on (weekly/monthly/quarterly) sales results

● Stay up-to-date with new products and services, including capabilities and pricing, and on cybersecurity industry trends

● Be a high energy individual with a strong desire to achieve top results with a dependable, positive “can-do" attitude over the phone and in person

● Consistently meet or exceed metrics set by leaders and managers

Your Experience

● Previous work experience in inbound and outbound calls and inquiries

● Ability to understand technical concepts, possess enthusiasm for technology and to articulate clearly to all levels of technical aptitude

● Ability to adapt quickly to a fast-paced environment

● Proven work experience as a Business Development Representative, Sales Account Executive or similar role

● Hands-on experience with multiple sales techniques (including cold calls)

● Track record of achieving sales quotas

● Experience with CRM software (e.g. Salesforce)

● Familiarity with MS Excel (analyzing spreadsheets and charts)

● Understanding of sales performance metrics

● Excellent communication and negotiation skills

● Ability to deliver engaging presentations

● BS degree or equivalent amount of experience

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $78K - $92K/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Repair Process Development & Optimization (Primary Focus)

• Global Repair Strategy: Define, document, and validate the multi-tiered global repair and refurbishment processes (e.g., component-level repair, sub-assembly replacement, full unit refurbishment) to ensure high quality, rapid throughput, and optimal cost-efficiency at both internal and third-party repair depots.
• Diagnostic Tooling: Validation of all specialized diagnostic software, test fixtures, and repair tools required by service technicians to accurately troubleshoot and repair product failures.
• Service BOM & Parts Planning: Work directly with Supply Chain and Service Planning teams to define the correct Service Bill of Materials (SBOM), identify field-replaceable units (FRUs), and provide technical input for initial spares and critical part stocking levels.
• Technical Documentation: Create, review, and maintain all technical repair instructions, troubleshooting guides, fault isolation procedures, and training content used by global service technicians.

Reliability & Failure Analysis

• Closed-Loop Feedback: Establish and manage a robust closed-loop system for collecting, analyzing, and reporting field failure data (RMA data). Use statistical analysis to identify systemic failure modes and track Mean Time Between Failures (MTBF).
• Root Cause Analysis (RCA): Lead complex, high-priority failure analysis investigations on returned units to determine the true root cause of failure (e.g., manufacturing defect, design flaw, field usage).
• Design for Serviceability (DFS): Act as the principal technical advocate for the service organization, collaborating closely with R&D to implement design changes that reduce the complexity of repair, lower parts consumption, and minimize the total service cost of future products.
• Engineering Change Order (ECO) management. Represent repair and service for all things related to change orders.

This role requires specific hands-on expertise in the failure analysis and repair of the following types of hardware components and sub-assemblies:

• Printed Circuit Board Assemblies (PCBA): Diagnosing failures on multilayer boards, including component-level failure identification (ICs, FPGAs, passive components), solder joint integrity inspection, and rework procedures.
• Power Management Systems: Analyzing failures in AC/DC power supplies, battery management systems (BMS), and voltage regulators. This includes understanding thermal characteristics and power-related failure modes.
• Opto-Mechanical Assemblies: Troubleshooting issues related to complex imaging systems, laser modules, or display units where precise alignment, calibration, and sensor integrity are critical.
• Electromechanical Systems: Analyzing wear-and-tear and failure modes in actuators, motors, fans, heatsinks, and complex connector systems that involve both electrical and mechanical components.
• Chassis Management: Assessing failure related to structural integrity, enclosure rigidity, and the performance of thermal solutions like fans, liquid cooling systems, and thermal interface materials.

Your Experience:

• Education: Bachelor’s or Master’s degree in Electrical, Mechanical, or Industrial Engineering.
• Experience: Minimum of 8+ years of experience in a hardware environment, with at least 6 years dedicated to Post-Sale Service, Failure Analysis, and Repair Engineering for high-reliability or high-volume products.
• Technical Skills:
  • Expertise in failure analysis methodologies (RCA)
  • Proven ability to define, scope, and deliver automated test and repair solutions.
  • Strong statistical analysis skills used to analyze field data, yield rates, and MTBF.
  • System Knowledge: Proficiency with RMA systems, inventory management, and utilizing data from ERP (e.g., SAP) and PLM systems.

Preferred Qualifications

• Experience developing and implementing global service strategies across multiple continents or outsourced partners.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $109000 - $177000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

The Impact You’ll Make in this Role

The person hired for the position of Sales Representative – Fresno, Bakersfield in California will be responsible for covering the assigned territory, establishing/building/managing relationships with end users, and distributors, by representing the entire PSD product portfolio (Respiratory, Hearing, Protective Eye Wear, Fall Protection, Protective Clothing, Welding, and Head & Face). Rep will be expected to achieve sales objectives by providing sales coverage of accounts within assigned territory.

Position intended for individuals experienced in sales and who have demonstrated effective use of selling skills and have consistently achieved or exceeded forecast over a sustained period of time. Primarily, manages sales territory with periodic supervision and assistance. When necessary, receives assistance in handling situations which require either greater or different experience or knowledge.

Major Duties and Responsibilities:

1. Establishment and Achievement of Objectives:

2. Sales and Marketing:

3. Coordination and Planning:

Plans and manages time and resources for effective coverage of territory, communications, and other responsibilities. Adhere to all budget guidelines.

4. Administration:

5. Leadership:

Candidate will exhibit leadership with accounts, prospects and peers. Accepts direction and assumes leadership as appropriate. Asserts ideas and persuades others to action, builds collaboration among team members to address relevant customer/industry issues. Provides direction on priorities and develops a shared vision that stimulates needed changes plus clarifies roles and responsibilities. Position may occasionally be involved with training and mentoring other sales representatives, usually as a co-facilitating role.

6. Development:

Continuously expected to learn and improve skills relative to the market, products, and applications.

• The job also requires performing other duties as assigned.

Basic/Minimum Qualifications:

• Bachelor's Degree or higher (completed and verified prior to start) from an accredited university

OR

• High School Diploma and eight (8) years of safety or industrial sales experience in a private, public, government or military environment

AND

• Current, valid Driver’s License.

Preferred Qualifications:

• Safety Industry experience, Personal Protective Equipment

• Selling through Industrial Distribution experience

• Selling into end user companies experience

• Competent in utilizing selling skills

• Strong organizational skills, while working independently

• Effective time & territory management skills

• Strong use of Personal Computer software, and on-line sales support systems

• Experience with listed personal safety product categories.

• Bilingual- English/Spanish strongly preferred.

Monterey, San Benito, Fresno, Kings, Kern, Tulare Inyo, Counties in California and Esmeralda, Nye, Lincoln and Clark Counties in Nevada

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Job Summary:

The person hired for the position of Sales Representative – Northwest & Central Washington will be responsible for covering the assigned territory, establishing/building/managing relationships with end users, and distributors, by representing the entire PSD product portfolio (Respiratory, Hearing, Protective Eye Wear, Fall Protection, Protective Clothing, Welding, and Head & Face). Rep will be expected to achieve sales objectives by providing sales coverage of accounts within assigned territory.

Position intended for individuals experienced in sales and who have demonstrated effective use of selling skills and have consistently achieved or exceeded forecast over a sustained period of time. Primarily, manages sales territory with periodic supervision and assistance. When necessary, receives assistance in handling situations which require either greater or different experience or knowledge.

Major Duties and Responsibilities:

1. Establishment and Achievement of Objectives:

2. Sales and Marketing:

3. Coordination and Planning:

Plans and manages time and resources for effective coverage of territory, communications, and other responsibilities. Adhere to all budget guidelines.

4. Administration:

5. Leadership:

Candidate will exhibit leadership with accounts, prospects and peers. Accepts direction and assumes leadership as appropriate. Asserts ideas and persuades others to action, builds collaboration among team members to address relevant customer/industry issues. Provides direction on priorities and develops a shared vision that stimulates needed changes plus clarifies roles and responsibilities. Position may occasionally be involved with training and mentoring other sales representatives, usually as a co-facilitating role.

6. Development:

Continuously expected to learn and improve skills relative to the market, products, and applications.

• The job also requires performing other duties as assigned.

Basic/Minimum Qualifications:

• Bachelor's Degree or higher (completed and verified prior to start) from an accredited university

OR

• High School Diploma and eight (8) years of safety or industrial sales experience in a private, public, government or military environment

AND

• Current, valid Driver’s License.

Preferred Qualifications:

• Safety Industry experience, Personal Protective Equipment
• Selling through Industrial Distribution experience
• Selling into end user companies experience
• Competent in utilizing selling skills
• Strong organizational skills, while working independently
• Effective time & territory management skills
• Strong use of Personal Computer software, and on-line sales support systems
• Experience with listed personal safety product categories.
• Bilingual- English/Spanish strongly preferred.

Whatcom, Skagit, Snohomish, Chelan, Kittitas, Grant, Douglas, Okanogan, Counties in Washington.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

The Impact You’ll Make in this Role

As a Sales Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Effectively managing assigned territory, working towards sales goals and establishing self-directed sales coverage with manager's assistance
• Demonstrating and training internal and external customers on product knowledge, applications, systems and procedures
• Representing our products and services to Distributors, Graphic Manufacturers and Brand Owners
• Exhibiting guidance with accounts, prospects and peers through acceptance of both direction and leadership as appropriate

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position

Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution
• Five (5) years’ sales of experience in a private, public, government or military environment
• Current, valid Driver’s License.

Additional qualifications that could help you succeed even further in this role include:

• Distribution channel sales experience
• Good presentation skills; comfortable presenting to large groups
• Excellent computer skills, MS Office: PowerPoint, Excel, Word; SalesForce
• Ability to travel at least 25% with some overnights and weekends as necessary
• Automotive film experience

Work location:

• Remote - Southwestern region USA

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.