Field Service Engineer jobs
PayPal Staff Software Engineer United States, California, San Jose
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Essential Responsibilities:
- Acts as a project or system leader, coordinating the activities of other engineers on the project or within the system
- Determines the technical tasks that other engineers will follow
- Actions result in the achievement of customer, operational, program or service objectives
- Proactively improves existing structures & processes
- Exercises judgement in reconciling diverse and competing priorities (time, quality, complexity risk) to identify optimal solutions to problems
- Notices patterns and condenses repetition into densely meaningful generalized solutions
- Collaborates with management to set/improve standards for engineering rigor
- Trusted to represent PayPal, Inc to the outside world via interactions with partners, customers, or industry organizations
Expected Qualifications:
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Preferred Qualification:
- Experience in Spring boot and other frameworks in Java or python
- Experience in UI stack such as react or other
- Experience with large-scale, high-performance systems.
- Experience in running large scale CI/CD pipelines using Jenkins, Github or Harness
- Experience with cloud platforms (AWS, GCP, Azure).
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $152,500 to $262,350
Our Benefits:
Any general requests for consideration of your skills, please
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EY Service Delivery Center - EY Comply Ops United States, Pennsylvania, Philadelphia
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Our global tax professionals deliver connected services across disciplines, helping clients navigate change and make informed decisions. Using advanced technology and deep expertise, we support planning, compliance, and strategy across six sub-service lines. If you're committed, thorough, and experienced in international tax, we’d love to hear from you.
Join our GCC-based tax team as an experienced transfer pricing specialist, where you'll work in a professional, client-focused environment on exciting projects. We offer flexibility and autonomy, allowing you to shape your workday while contributing to impactful solutions.
Your key responsibilities
You'll play a key role throughout the project lifecycle, translating data into insights and building strong client relationships across industries. You'll also lead multiple transfer pricing engagements and contribute to high-quality tax planning services.
Qualifications & Experience
- Minimum of 3+ years' experience in a similar role – either from another audit house or an in-house transfer pricing section
- An understanding of complex transfer pricing concepts and broad exposure to transfer pricing issues
- Strong organizational, analytical and verbal/written communication skills
- Professional and educational qualifications are Master of Science (MSc) in Business Administration and Commercial Law, Master of Science (MSc) in Business Administration and Auditing or Master of Laws
Ideally, you’ll also have
- Proficiency in Arabic
- A consistent record of excellence in a professional services environment
- Existing transfer pricing experience
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Dell Electrical Principal Engineer I8 United States, Texas, Austin
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Our Electrical Engineering team puts the spark into the full hardware development lifecycle, from concept to production. It takes experts in system architecture definition, design, analysis, prototyping, sourcing & the debugging and validation of layouts or routes to deliver state-of-the-art products for a changing world. We work closely with designers, cross-functional teams within Dell Technologies and suppliers to make sure electronic designs meet a range of requirements, including schedule, feature set, functionality and quality, as well as industry standards.
You will:
Partner with Dell internal platform and graphics development engineering teams to manage onboard and add-in graphics program deliverables
Lead/guide graphics technology providers and ODM partners on debug and resolution of hardware, software, and firmware issues with graphics controller cards
Work with multiple internal teams including product quality, platform engineering, product marketing, program management, regulatory engineering, and other teams to debug/ resolve issues
Support the commodity-level internal core teams with product issue management and resolution and engineering guidance on issue triage and program schedule
Manage resources at external suppliers including AMD, nVidia, Intel, and platform ODM partners to facilitate debug and resolution of issues and delivery of graphics controllers on Time-To-Market schedules
Subject matter expert in graphics controllers, graphics drivers & firmware, and OS application interaction with graphics devices
Essential Requirements
Strong technical leadership capabilities
Proactive attitude to issue resolution and engagement with peer and global teams and suppliers to quickly resolve issues
Self-starter mentality, able to quickly recognize and triage issues.
High level focus on customer experience and customer satisfaction.
5+ years industry experience with a Bachelor’s Degree or 3+ years’ experience with a Master’s Degree (Dell experience is a plus) in Engineering/Computer Science degree
Desirable Requirements
- Understanding of and familiarity with the ODM development model
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Palo Alto Support Enablement Escalations Engineer Cortex Cloud United States, Texas, Plano
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
Enablement of the TAC teams - Assist with both ad hoc Q&A and structured training throughout the year
Ownership of critical issues. This doesn’t always mean being responsible for the case, the focus is on the technical driver of the case the customer calls about. This usually means working with the TAC case owner and engineering on a replication or verification, sending guidelines and communicating updates
New product development - combine the responsibility of continuing our state-of-the-art technical knowledge and skills learned from prior technical support, an Enablement engineer will identify supportability and usability requirements for new products during the design phase as well as post GA via enhancement requests
Develop and deliver training materials for TAC. Training is a key component of the day-to-day success of support. An Enablement engineer is responsible for staying up to date with technical details on Palo Alto Networks new products and industry in general and sharing those details with TAC via white papers, BBLs, or TOIs
Develop tools for TAC – For better visibility and troubleshooting
Filling in the gaps. Sometimes there are opportunities to “catch” a problem before it escalates. Our team is positioned to identify or help in these unplanned projects that result in a better customer experience, cost reduction or better security
Your Experience
Experience: 7+ years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers..)
Experience as an Enablement Engineer or an Escalations Engineer is a plus
Experience working with Public Cloud provider technologies and services (AWS, Azure, GCP, OCI, Alibaba, etc..).
Excellent written and verbal communication skills
Scripting skills (JS/Python/Powershell)
Strong proficiency in both Linux and Windows operating systems
Kubernetes implementation and troubleshooting experience is required
Experience training internal technical teams is a plus
You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $123200 - $199100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
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Palo Alto Principal Engineer Software Backend - AI Security Cloud United States, California
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
- Collaborate with product managers, cybersecurity researchers, AI application researchers and infrastructure software engineers
- Design and build an innovative and solid products to ensure our customers can use AI service securely
- Participate in all phases of the product development cycle, from definition, design, through implementation and test
- Implement real-time security services to customers
- Work with PLM on new feature requirement
- Work with QA and DevOps on new release deployment
Your Experience
- Solid golang/python programming skills
- Solid knowledge on HTTP 1.1/HTTP2 protocols and gRPC
- Profound knowledge on web service proxy technology especially on envoy and web assembly
- Experience in designing large distributed system and web services in the cloud
- Deep knowledge in GCP platform is a plus
- Familiar with major CSP LLM foundation models is a plus
- The candidate should be a good problem solver
- Master's degree in computer science or equivalent or equivalent military experience required
We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
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Palo Alto Sr Technical Support Engineer Focused Services XSIAM United States, California
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.
Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.
You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.
Your Impact
- Offer technical support to customers and partners
- Effectively manage support cases from recording to resolution, including timely follow-ups
- Conduct fault isolation and root cause analysis for technical issues
- Author Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review technical content for training, marketing, manuals, and troubleshooting guides
- Travel to customer sites for critical situations, expediting resolutions as needed
- Provide configurations, troubleshooting, and best practices to customers
- Collaborate with the Engineering team to influence product operability
- Participate in weekend on-call rotation and provide after-hours support as required
- Communicate complex technical issues effectively to internal and external stakeholders
- Provide support that includes mandatory weekend, holiday shift work and on-call support. Support includes a blend of as-needed and rotational coverage, which is subject to change.
Your Experience
- Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations Engineer
- Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)
- Analytical troubleshooting skills in Linux, displaying problem-solving abilities
- Strong proficiency in software and infrastructure troubleshooting, testing, and debugging
- Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols
- Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing
- Familiarity with SOAR platforms - writing new and expanding new playbooks using automation and scripting tools.
- Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous)
- Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards
- Exposure to SIEM, vulnerability management tools, and firewalls
- Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities
- Comfortable collaborating across diverse cross-functional teams with open communication
- Previous experience in a customer-facing technical support role (Support Engineer) - advantageous
- Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction
- Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous)
- A bachelor's degree in computer science or related discipline or equivalent military experience required (advantageous)
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108,000/YR - $162,000YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
These jobs might be a good fit
EY Government Public Sector - Service Delivery United States, Texas, San Antonio
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Your Key Responsibilities
- Effectively lead and motivate service delivery center team who support technology consulting engagements and provide technical leadership with the SRC&R service operations and delivery
- Provide guidance and direction to the on-site GPS SRC&R consultants in identifying process improvements, including junior staff members, enhancing existing SRC&R solutions and operating SRC&R processes as required
- Additional responsibilities include support in the following areas:
- Assess cybersecurity controls, programs and strategies using our proprietary framework and industry frameworks
- Operate SRC&R solutions based upon engagement defined policies and procedures
- Cybersecurity measurements and monitoring development and operations
- Cybersecurity strategy and roadmap development
- NIST Risk Management Framework and Assessment and Authorization enhancement, operations and governance
- Cybersecurity focused Supply Chain Risk Management and/or Third-Party Risk management operations, assessment and enablement
- Cybersecurity process design and re-engineering
- Drive high-quality work products within expected timeframes.
- Monitor progress and manage risk while ensuring stakeholders are kept informed about progress and expected outcomes
- Use knowledge of industry trends to identify engagement and client service issues and communicate this information to the on-site engagement team through written correspondence and verbal presentations.
- Stay informed of current Cybersecurity industry trends relevant to the services being delivered
Skills and attributes for Success
- Working knowledge of security frameworks and standards such as ISO 27001/2, PCI DSS, NIST 800-53, NIST CSF and the cybersecurity laws and regulations such as FISMA
- Ability to produce high-quality work products within expected timeframes
- Leadership experience
To qualify for the role you must have
- Bachelor's degree in a related field
- A minimum of 1+ years of related work experience
- Must be able to obtain and maintain a Secret-level clearance or higher
- Must be comfortable working in-person as needed
- Experience in one or more of the following areas:
- Cybersecurity assessments
- IT and cybersecurity policies, standards, procedures and controls
- Cybersecurity strategies and roadmaps
- Cybersecurity awareness and training
- Cybersecurity metrics and reporting
- Cybersecurity organization design and implementation
- Cybersecurity and risk management solution design and implementation (e.g. SNOW IRM, Archer GRC, RiskLens, Azure Security Center, etc.)
- Federal RMF solution operations (e.g eMass CSAM, Xacta, etc.)
- Cybersecurity and IT architecture experience (e.g. cloud security architect, security architect)
- Flexibility to travel up to 20%
CISSP, CISM, CISA, CIPT, CIPM, CIPP CRISC or other relevant certification
- Prior experience in a service delivery center or similar environment
What we offer you
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $61,200 to $100,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $73,100 to $113,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
These jobs might be a good fit
Share
Essential Responsibilities:
- Acts as a project or system leader, coordinating the activities of other engineers on the project or within the system
- Determines the technical tasks that other engineers will follow
- Actions result in the achievement of customer, operational, program or service objectives
- Proactively improves existing structures & processes
- Exercises judgement in reconciling diverse and competing priorities (time, quality, complexity risk) to identify optimal solutions to problems
- Notices patterns and condenses repetition into densely meaningful generalized solutions
- Collaborates with management to set/improve standards for engineering rigor
- Trusted to represent PayPal, Inc to the outside world via interactions with partners, customers, or industry organizations
Expected Qualifications:
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Preferred Qualification:
- Experience in Spring boot and other frameworks in Java or python
- Experience in UI stack such as react or other
- Experience with large-scale, high-performance systems.
- Experience in running large scale CI/CD pipelines using Jenkins, Github or Harness
- Experience with cloud platforms (AWS, GCP, Azure).
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $152,500 to $262,350
Our Benefits:
Any general requests for consideration of your skills, please
These jobs might be a good fit
