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Ford Field Service Engineer United States, Louisiana, Baton Rouge
Carry out Planned Preventative Maintenance Tasks and attend daily reactive breakdown calls in line with agreed Service Level Agreements. Undertake small works projects, and manage these works from initial design...
Building, deploying and/or integrating Diagnosis and Treatment imaging solutions. Collaborate on fulfilling technical implementation deliverables such as detailed design documentation, system build, configuration, and testing. Based on customer requirements, serves...
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive...
Inspect for Quality. Install or Repair Work Orders. Provide Customer Support. High School Diploma, or equivalent. Some experience in the field. Previous industry experience. Previous technical/installation experience. Previous customer service...
Inspect for Quality. Install or Repair Work Orders. Provide Customer Support. Present at Trade Shows. Mentor and Train Jr. Field Service Representatives. High School Diploma, or equivalent. Some experience in...
Tech-savvy and customer-focused, Field Service Engineers are essential in the tech industry. As part of the technical service team, a Field Service Engineer provides support and technical expertise to clients with an array of hardware and software systems. This role requires an individual with excellent problem-solving and troubleshooting skills who is highly knowledgeable in IT technology.
As a Field Service Engineer, successful candidates must be able to quickly provide customers with accurate technical solutions. As a direct customer-facing role, Field Service Engineers must work closely and collaboratively with customers, providing guidance, answering questions, and providing support. Consequently, excellent interpersonal and communication skills are required in order to maintain customer satisfaction and loyalty. Being able to successfully build customer relationships and professionally represent the company is vital.
Field Service Engineers have a unique opportunity to showcase technical expertise in a wide array of systems, and must be up-to-date on the latest system technologies and be comfortable recommending solutions to customers. Additionally, when needed, Field Service Engineers may be required to perform software installations, onsite repairs, and system upgrades in order to support customer solutions. Troubleshooting skills and technical acumen are integral in making sure customer solutions to technical issues are quickly and accurately resolved.
At Expoint, Field Service Engineers can apply their technical acumen to serve customers and clients in a dynamic customer service environment, backed by an excellent customer service platform. Working at Expoint provides an opportunity to develop both professionally and technically, as well as cultivate customer loyalty.