Enterprise Architect jobs
PayPal Principal Distinguished Experience Architect United States, California, San Jose
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Essential Responsibilities:
- Establish overall business or technical strategy for user experience initiatives.
- Negotiate with and influence decision-making reaching the senior executive level
- Identify and resolve unique situations of substantial significance in user interface or interaction design
- Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
- Lead the development of user experience strategies that resonate with target audiences.
- Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning
Expected Qualifications:
- 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
WhereExperience Strategydefines theand
This is not just a UX strategy or systems design role—it’s both. You will lead the practice of Experience Architecture: the structuring of journeys, flows, navigation, taxonomy, and interaction models into a unified, extensible system. Your work will ensure that every interaction fits together to form a complete, coherent whole—one that reflects our brand, reinforces behavior, and reduces experience entropy as we scale.
Key Responsibilities
Architect the Experience Ecosystem
Lead Horizontal Experience Strategy
Architect critical cross-product journeys (e.g., Account, Wallet, Rewards) that unify the customer experience across silos.Own and Govern Taxonomy & Information Architecture
Partner with Content Design, Product Design, and Engineering to establish scalable IA systems and navigational models.Advance Service Design & System Mapping
Connect frontstage flows to backstage systems and operational logic; drive service blueprinting across the product lifecycle.Drive CX Improvements
Identify and resolve systemic customer experience issues across surfaces, workflows, and product areas through architectural interventions—not just interface refinements.Partner with Design Systems
Collaborate to encode architectural logic into reusable components and interaction frameworks, ensuring real behavior is reflected—not just UI consistency.Transform Experience Delivery
Work with Product Ops and PMO to embed architectural checkpoints into planning, roadmapping, and SDLCprocesses—acceleratingdelivery while protecting experience integrity.
Qualifications
12+ years of experience in experience design, UX architecture, or systems design, with a strong portfolio demonstrating strategic impact.
Proven leadership in structuring complex digital ecosystems and scaling design systems.
Deep expertise in journey mapping, taxonomy design, interaction modeling, and platform strategy.
Exceptional communication and storytelling skills, with the ability to influence across disciplines and levels.
Experience working in large-scale, matrixed organizations with a focus on platform thinking and design maturity.
Preferred Skills
Experience with enterprise platforms, developer tools, or internal design infrastructure.
Familiarity with accessibility standards, localization, and inclusive design practices.
Strategic mindset with a bias for action and a passion for enabling great design at scale.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $188,000 to $323,950Any general requests for consideration of your skills, please
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EY Customer Tech - Salesforce Solution Architect United States, Illinois, Chicago
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The opportunity : Consultant - Risk Consulting - Internal Audit Insurance - Mumbai/Delhi/Pune
FS :
Amid comprehensive regulatory change, today’s financial services institutions are focusing on digital transformation, convergence and disruption from an array of non traditional competitors — all while meeting greater demands for trust and transparency.
We recruit, train and foster a diverse set of people who give their minds to building the future of financial services. Together, we explore new perspectives with innovative and innovative thinking to deliver exceptional client service and ensure that what we do today, counts for tomorrow.
CNS - Risk - Process & Controls :
Financial Services Risk - helps clients in the financial sector to identify, manage and monitor the risks in their business. It is done through a transformative and agile approach including process and procedures, risk, data modeling and analytics, reporting to stakeholders and third parties, business requirements (for software selection and IT implementation), analysis of assets and liabilities, and capital and liquidity management.
Your key responsibilities
The current role requires executing internal audit and other risk consulting engagements for asset managers or reviewing investment processes for insurance companies. As part of the role, the candidate is expected to:
• Perform end-to-end internal audits from planning to reporting including process understanding, walkthroughs, preparation of risk and control matrix / audit work program, control testing to assess their design and operating effectiveness, preparation of audit report and agreeing issues/ actions with management.
• Have an in-depth understanding of the asset management industry risks/ issues / trends and endto-end investment process (front, mid and back office processes) for all asset classes including fixed income, equities, derivatives, real estate, private equity/ hedge funds and alternatives.
• Have thorough knowledge and understanding of Internal Audit and SOX/ ICFR methodology and IIA requirements.
• Deliver / manage engagements to time, cost and high quality.
• Identify key areas of improvement in the client's business processes and add value by preparing insightful recommendations.
• Contribute to business development activities such as preparing proposals, lead identification
• Always comply with the firm’s quality and risk management policies
Skills and attributes
• Excellent oral and written communication skills
• Ability to work independently with minimum supervision
• Ability to quickly learn and handle new areas / solutions by leveraging internal and external knowledge sources
• Proactively anticipate engagement related risks and escalate issues as appropriate
• Strong relationship management skills to actively establish stakeholder / client (process owner/functional heads) and internal relationships
• Team player looking for opportunities to contribute to wider team goals
• Proficient in MS Office (Excel, Word, PowerPoint) skills, data analytics
• As part of a high-performing team, the individual should be self-motivated and willing to stretch to meet client and practice requirements
• Ability to work on multiple engagements/ clients concurrently
• Willingness to work across time zones and flexible to travel in future if needed
To qualify for the role you must have
· A CA or master's degree in Science or master's degree in arts or master's in business, accounting, finance, or a related discipline
3 to 5 years of experience
What we look for
People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach.
What we offer
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
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Bank Of America Enterprise Lending Officer - San Diego United States, California, San Diego
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This job is responsible for providing Consumer Lending advice to new-to-bank clients and external business development. Key responsibilities include applying mortgage lending principles and familiarity of Realtor, Builder, and Community contacts local to the market. Job expectations include having successful track-records of delivering lending services to clients by demonstrating an understanding of credit, lending guidelines, and the mortgage process.
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
Responsibilities:
- Provides exceptional client care by providing advice oriented solutions with Consumer Lending and Core Banking products
- Engages in community development, outside sales activities, and external networking to responsibly grow client and market share
- Understands lending processes and credit guidelines to best develop solutions for each client's needs
- Manages daily client and loan pipelines with astute organization, follow up, and high degree of collaboration with loan fulfillment partners
- Leverages digital solutions, providing clients with a choice in preferred service pathways
- Maintains and adheres to all federal and state regulations and bank operational requirements, delivering compliant client advice conversations and fulfilling financial goals
Skills:
- Business Development
- Client Management
- Customer and Client Focus
- Prospecting
- Risk Management
- Account Management
- Client Solutions Advisory
- Credit and Risk Assessment
- Pipeline Management
- Referral Identification
- Attention to Detail
- Credit Documentation Requirements
- Issue Management
- Networking
- Relationship Building
• Has 3+ years of experience in a loan origination role with a focus on generating self-sourced purchase business through a verifiable, established network of referral sources
• Demonstrated understanding of effectively managing a pipeline in order to deliver an exceptional client experience
• Has a strong knowledge of loan products Conventional, Jumbo and Government.
• Demonstrated ability to understand, analyze, and document income, assets and liabilities properly in order to qualify clients for specific loan products
• Demonstrated understanding of processing, underwriting and/or closing procedures
• Has a working knowledge of federal regulations governing real estate lending
• Ability to source clients independently and not rely on enterprise referrals with demonstrated success in generating business from external Centers of Influence real estate professionals, builders, and other external referral partners in a compliant manner as well as within bank policy.
• An ability to work independently
• Is a strong communicator, both written and verbal
• Is self-motivated and highly organized
• Can prioritize multiple competing tasks
• Uses appropriate interpersonal styles, communication methods and approaches to gain clients and keep them informed during the loan process
• Demonstrated understanding of the connection of the level of service provided being directly correlated to driving sales volume
• Can be flexible to work weekends and or extended hours as needed to serve clients
Desired Skills and Experience
• Familiarity with FHA and HUD guidelines
• Strong computer skills including MS applications and previous experience utilizing laptop technology for communication purposes including accessing rate, credit and loan status information
• Solid time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
• The ability to analyze and comprehend complex financial data and provide financial alternatives
• Professional and effective interpersonal skills
• An ability to take ownership, accountability and can demonstrate integrity
• Adaptability and can demonstrate flexibility
• A positive attitude
• Effective communication styles
The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position Credit Solutions Advisor II: FDIC, Safe Act/Loan Originators
High School Diploma / GED / Secondary School or equivalent
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EY SAP Enterprise Data Architect United States, New Jersey
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Job Summary:
MDM Hub).
This role involves architecting and developing MDM solutions, managing data quality, and ensuring data governance practices across the enterprise.
Key Responsibilities:
- Design, develop, and implement end-to-end MDM solutions using Informatica MDM platform.
- Configure Data Models, Match & Merge rules, Hierarchies, Trust Framework , and workflows.
- Collaborate with business stakeholders, data architects, and developers to gather and analyse requirements.
- Perform data profiling, cleansing, standardization, and validation for master data domains.
- Implement data governance and stewardship workflows for maintaining data quality.
- Monitor MDM performance, manage error handling and system tuning.
- Prepare and maintain technical documentation, deployment guides , and support materials.
- Provide technical support and troubleshooting during and post-deployment.
- Stay up to date with Informatica MDM product updates, industry trends, and best practices.
Required Qualifications:
- 3-7 years of experience in Informatica MDM development and implementation .
- Strong understanding of MDM architecture, data modelling, and metadata management .
- Hands-on experience with Informatica MDM Hub, e360, IDD, SIF, MDM Provisioning Tool , and ETL/ELT .
- Experience with data quality tools (Informatica DQ or others) and MDM integration patterns .
- Understanding of data governance principles and master data domains (customer, product, vendor, etc.).
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder engagement skills.
Preferred Qualifications:
- Informatica MDM certification(s).
- Experience with IDMC MDM – MDM SaaS
- Familiarity with data governance platforms (e.g., Collibra, Informatica Axon).
- Exposure to Agile/Scrum delivery methodologies.
- Experience in large-scale MDM implementations in domains like Retail, Manufacturing, Healthcare, or BFSI.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
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EY Client Technology SAP Presales Architect United States, New Jersey
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Your key responsibilities
- Client Interaction: As a trusted advisor, you will harvest requirements from the client and translate these into a solution that meets the objectives and principles agreed with the client. You will be part of a pursuit team and lead the technology aspect of it. You will be leveraging your technical knowledge, experience & deep understanding of both – project scope & EY’s technology (focus: SAP-build technology) capabilities/products. You are a technical leader, serving as a liaison among business partners, delivery leadership and pursuit stakeholders.
- Pursuit shaping: This is critical role in the architecture & solution design lifecycle cutting along the pursuit lifecycle. As a Technology Presales Architect, you are a technical leaders with strong understanding of technology and ability to apply it to drive business outcomes. You will provide guidance for the solution & pursuit definition, presales thought leadership, ascertain technical delivery possibilities & costs involved for the top critical business solution implementations - based on various available EY Technology products, tools & processes.
- Technology Presales development by working with a wide variety of internal stakeholders, namely Product Owners (SAP Technology Officers and Product Managers), Business Owners (in the Service Lines), EY SAP Delivery Teams and GDS (Global Delivery Services). The Technology Presales Architect is involved in envisioning, design and development of the pursuit design and response, with a broad focus around EY’s SAP delivery and technology capabilities for the enterprise, industry, platform and solutions. Any identified technology gaps will be addressed through established channels such as available Innovation and product capabilities.
Essential Functions of the Job:
- Presales / Pursuit Architecture & Solutioning for mid to large scale pursuits
- Provide thought leadership of a Technology Presales Architect with the service line pursuit /business teams during deal development, pursuit & close phases.
- Having deep understanding of SAP Technology and EY’s SAP drivers, products, tools & processes to stitch the right solution that delivers value add for the client
- Establish Presales standards, guidelines and procedures to overall increase the success rate of client pursuits for EY overall (and the EY SAP alliance particularly)
- Hands on in creating E2E solution architecture with an alignment with overall EA and IT Roadmap of specific clients.
- Shape RFP responses and bring in incisive insights from Tech experience.
- Bringing the outside in approach, ensure an objective analysis and provide actionable recommendation in the form of underpinned solutions.
- Current As-is Architecture as well as Transition Architecture and roadmap steps to reach the Target Architecture
- Address identified technology gaps during a pursuit cycle to the respective innovation and product teams and come up with innovative, creative mitigation plans / solutions.
- Understand the impact of (emerging) technology, and when this will have impact in what form and how does the business and IT capture that value (translation of potential and impact).
- Identify ways to reduce costs and bringing efficiencies through strong expertise and working knowledge of EY’s technical & business architecture
- Pro-actively contribute to the development of the Presales community and be an ambassador for good Architecture. Assist in onboarding new Technology Presales Architects.
- Maintain relationships with relevant delivery / competence centre teams and actively ensure that implemented solutions follow the (approved) designs, not only during a project but during the entire application life cycle.
- Interact with stakeholders on presales issues and strategic improvements where such expertise is required.
- Coach business owners and pursuit leads on technology presales during the pursuit lifecyle.
- Ensure proper pursuit / deal architecture and technology roadmaps are documented using the templates, Architecture tooling and conforms to standards and utilizes the available reference models.
- Actively work to identify, communicate, mitigate and resolve technology issues and risks. In case solutions cannot be 100% compliant with standards proactively seek input from the relevant function in order to obtain step-out approval.
- Collaborate with Technology Product Teams, influence the Product backlogs and priorities according to the findings of your Presales / pursuit engagements
Skills and attributes for success
- Knowledge on Industry solutions / products.
- Strong tech background – stints in deal development, architecture & strategy or being associated with a technology start-up.
- Having worked on large scale multi-technology, data, analytics deals.
- Technology all-round expertise – Applications, Infrastructure, Digital, Security.
- Having technical / data / application / integration architecture experience.
- Responding to RFPs, shaping client proposals.
- Expertise on solution write-up, making client presentations.
- Excellent Communication Skills in English both written and spoken. Ability to interact with a global audience of customers, partners and a global team
- Good business acumen with outstanding ability in developing strategic ongoing customer relationships, gaining trust of stakeholders and respect for the company through technical leadership.
- Ability to identify technical risks before they occur and to develop mitigation and avoidance strategies.
- Awareness of portfolio management (and the associated principles, tools and techniques).
- Organized and methodical. Ability to initiate, plan and develop according to plan though coping with a level of uncertainty and risk.
- Rigorous, thorough and with a taste for detail.
- Leadership & negotiating skills and ability to drive change using influence and networking.
Ideally, you’ll also
- Individual contributor role, hence, should know the art of influence without authority
- Strong experience in offshore/onsite working model and working with different geographies and cultures.
- Certifications and/or experience in Agile Delivery and DevOps would be desirable.
- Architectural training/certifications like TOGAF or IASA is desirable.
- Knowledge on service management framework, especially on areas of service strategy and design (ITIL V3/V4) would be an added advantage
- Regular international and domestic travel.
- BS/MS in Computer Science, Engineering, or a related field.
- 15+ years of technology, business development & thought leadership.
What we offer you
The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $138,200 to $266,000 . The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $165,800 to $302,300 . Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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Bank Of America AWS Architect United States, North Carolina, Charlotte
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About the Group:
Our group is focused on building and supporting DevOps pipelines for Enterprise Payments systems.
About the Role:
This job is responsible for defining an architectural vision and solution aligned to the enterprise architecture strategy, technology, and platform choices. Key responsibilities include describing the solution intent/associated operating environment, evaluating system impacts, determining the primary systems/sub-systems and their interfaces, and assisting with end-to-end solution design. Job expectations include defining non-functional requirements/architectural runway to support new epics/features and ensuring solutions are fit for purpose by working with stakeholders and service providers.
Responsibilities:
- Work closely with Information Technology professionals within the company to ensure hardware is available for projects and working properly
- Provide detailed specifications for proposed solutions including time and scope involved
- Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
- Establish a framework for necessary contributions from various departments and facilitate their collaboration
- Analyze current technologies used within the company and develop steps and processes to improve
- Document and monitor requirements needed to institute proposed updates in relation to customer experience
- Work alongside project management teams to successfully monitor progress and implementation of initiatives
- Consults with the business and operations to identify and understand challenges and opportunities to improve the use and effectiveness of technology, find creative solutions through knowledge of the domain, practical experiments, and Proof of Concepts, and aligns the solution intent and architectural vision to an evolving backlog of technology change
- Works with product management and other stakeholders to plan and prioritize technology focused backlog items for the architecture runway to enable business epics/features
- Performs design and code reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)
- Leads rapid shaping of a high level architecture with details filled in with emerging business requirements and ensures architecture is flexible, modular, and designed to adapt easily
- Educates team members on the technology practices, standardization strategies, and best practices to create innovative solutions
- Clarifies the architecture and assists with system design for the development teams to support implementation and provides solution options to resolve any architectural impediments
- Utilizes the defined best practices, templates, and documentation to create architectural designs and suggests improvements to best practices and templates
Required Qualifications:
- Degree in Computer Science, Electronics, Communication, Information Technologyor equivalent work experience
- 3+ years of experience in cloud engineering or a similar role
- Strong understanding of AWS Well-Architected Framework
- Experience with core AWS services: EC2, VPC, S3, RDS, DynamoDB, Lambda
- Proficiency with Terraform and infrastructure as code (IaC) principles.
- Knowledge of networking concepts (VPNs, VPCs, subnets, routing)
- Experience with infrastructure as code tools
- Understanding of security best practices in cloud environments
- Experience with CI/CD pipelines and DevOps practices
- Strong problem-solving and communication skills
- Experience with containerization (Docker, Kubernetes) and container services (ECS, EKS)
Experience With:
- JAVA Full Stack Development on UNIX & Windows
- Automation on Windows automation (Power Shell, Bladelogic, etc.)
- DEVOPS (Environment Management & Application Releases on Windows)
- App middleware Architecture (IIS/.NET) on Java
- Network architecture
- Hardware architecture
Skills:
- Analytical Thinking
- Architecture
- Result Orientation
- Solution Design
- Technical Strategy Development
- Application Development
- Collaboration
- Data Management
- DevOps Practices
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EY ServiceNow -Enterprise Service Management ESM United States, Illinois, Chicago
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ServiceNow Consulting Manager – Enterprise Service Management (ESM)
You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.
Your key responsibilities
As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role is remote based with regular travel required to meet client needs.
- Lead workstream delivery and ensure effective management of processes and solutions.
- Track deliverable completion and project status, ensuring alignment with performance objectives.
- Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and attributes for success
Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ESM or Global Business Services (GBS) processes or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
- Act as a workstream lead across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases
- Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
- Ability to build and foster client relationships and demonstrate the value of EY services
- Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
- Provide guidance and industry leading practice expertise for ServiceNow ESM/GBS process implementations, including how specific business objectives can be met through process and technology transformation
- Ability to analyze a company’s ESM/GBS people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to support pre-sales efforts including creating proposals and estimates
- Ability to create high quality deliverables and project artifacts
To qualify for the role, you must have
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 4 - 6 years relevant ServiceNow project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 2 of the following ServiceNow certifications:
- ServiceNow Certified Implementation Specialist – HR Service Delivery
- ServiceNow Certified Implementation Specialist – Customer Service Management
- ServiceNow Certified Implementation Specialist – Field Service Management
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- 5+ years of Big 4 or equivalent consulting experience
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
Ideally, you’ll also have
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- Performance analytics and reporting experience – certifications are a plus
- Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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Share
Essential Responsibilities:
- Establish overall business or technical strategy for user experience initiatives.
- Negotiate with and influence decision-making reaching the senior executive level
- Identify and resolve unique situations of substantial significance in user interface or interaction design
- Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
- Lead the development of user experience strategies that resonate with target audiences.
- Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning
Expected Qualifications:
- 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
WhereExperience Strategydefines theand
This is not just a UX strategy or systems design role—it’s both. You will lead the practice of Experience Architecture: the structuring of journeys, flows, navigation, taxonomy, and interaction models into a unified, extensible system. Your work will ensure that every interaction fits together to form a complete, coherent whole—one that reflects our brand, reinforces behavior, and reduces experience entropy as we scale.
Key Responsibilities
Architect the Experience Ecosystem
Lead Horizontal Experience Strategy
Architect critical cross-product journeys (e.g., Account, Wallet, Rewards) that unify the customer experience across silos.Own and Govern Taxonomy & Information Architecture
Partner with Content Design, Product Design, and Engineering to establish scalable IA systems and navigational models.Advance Service Design & System Mapping
Connect frontstage flows to backstage systems and operational logic; drive service blueprinting across the product lifecycle.Drive CX Improvements
Identify and resolve systemic customer experience issues across surfaces, workflows, and product areas through architectural interventions—not just interface refinements.Partner with Design Systems
Collaborate to encode architectural logic into reusable components and interaction frameworks, ensuring real behavior is reflected—not just UI consistency.Transform Experience Delivery
Work with Product Ops and PMO to embed architectural checkpoints into planning, roadmapping, and SDLCprocesses—acceleratingdelivery while protecting experience integrity.
Qualifications
12+ years of experience in experience design, UX architecture, or systems design, with a strong portfolio demonstrating strategic impact.
Proven leadership in structuring complex digital ecosystems and scaling design systems.
Deep expertise in journey mapping, taxonomy design, interaction modeling, and platform strategy.
Exceptional communication and storytelling skills, with the ability to influence across disciplines and levels.
Experience working in large-scale, matrixed organizations with a focus on platform thinking and design maturity.
Preferred Skills
Experience with enterprise platforms, developer tools, or internal design infrastructure.
Familiarity with accessibility standards, localization, and inclusive design practices.
Strategic mindset with a bias for action and a passion for enabling great design at scale.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $188,000 to $323,950Any general requests for consideration of your skills, please
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