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In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:
MongoDB Product Suite Mastery
Market-Relevant Technologies
Modern Architecture Design
Sales Techniques and Soft Skills
Industry Insights
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ESSENTIAL DUTIES & RESPONSIBILITIES
KNOWLEDGE & SKILLS
EDUCATION & EXPERIENCE
PERKS & BENEFITS
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Your responsibilities will include:
Required Qualifications:
The anticipated annualized base amount or range for this full time position will be$ to $, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.
For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.
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• Work with customers' technical team to address their design-related questions and suggest the best practices on Informatica Master Data Management product and IDMC platform
• Review customer's implementation architecture and use cases
• Lead the swift resolution of high-priority technical issues that significantly impact customer satisfaction and business operations.
• Guide clients in adopting best practices to integrate and optimize Informatica solutions effectively.
• Work closely with product management, R&D, and cross-product teams to triage customer bugs, prioritize concerns, and enhance product offerings aligned with customer needs.
• Plan proactive customer engagements and work on deflecting situations before they become escalated.
• Anticipate potential issues and engage customers proactively to deflect escalations and strengthen relationships.
• Oversee the creation and maintenance of comprehensive documentation, knowledge bases, and technical webinars to empower support teams and customers.
• Acts as a technical lead for a GCS team and ensure support teams have the technical expertise to handle complex issues effectively, mentoring engineers and setting technical standards.
• Collaborate with management to refine processes affecting both customer interactions and internal support efficiency.
• Utilize Gen AI and other advanced technologies to provide consistent, high-quality support and enhance customer satisfaction.
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This is a Remote individual contributor role based in the United States, reporting to a Manager, Customer Success Architects. You will work on complex technical challenges where analysis of situations or data requires in-depth evaluation of multiple variables and factors.
Working with the Customer Success Manager, you will engage with customers immediately after the point of sale to: • Understand customer goals and desired outcomes • Develop and map architectural blueprints aligned with customer success metrics • Provide post-sales technical expertise • Ensure customer requirements are met and solutions are functioning according to specifications
Technology You'll UseInformatica Intelligent Data Management Cloud (IDMC): Cloud Integration Services: - Cloud Data Integration (CDI) ∙ Batch processing ∙ Real-time integration ∙ Change Data Capture (CDC) - Cloud Application Integration (CAI) - Cloud Data Ingestion and Replication (CDIR) - Cloud Data Quality (CDQ) • Platform Capabilities: - AI-powered CLAIRE® engine - Cloud-native architecture - Multi-cloud support - Elastic processing - Serverless computing
Development & Operating Systems: • Programming Languages: - Python - Core Java • Operating Systems: - Linux - Windows
Your Role Responsibilities? Here's What You'll DoEducation:
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In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:
These jobs might be a good fit

Share
In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will:
MongoDB Product Suite Mastery
Market-Relevant Technologies
Modern Architecture Design
Sales Techniques and Soft Skills
Industry Insights
These jobs might be a good fit