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Essential Responsibilities:
Expected Qualifications:
Preferred Qualification:
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $152,500 to $262,350
Our Benefits:
Any general requests for consideration of your skills, please
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Our Electrical Engineering team puts the spark into the full hardware development lifecycle, from concept to production. It takes experts in system architecture definition, design, analysis, prototyping, sourcing & the debugging and validation of layouts or routes to deliver state-of-the-art products for a changing world. We work closely with designers, cross-functional teams within Dell Technologies and suppliers to make sure electronic designs meet a range of requirements, including schedule, feature set, functionality and quality, as well as industry standards.
You will:
Partner with Dell internal platform and graphics development engineering teams to manage onboard and add-in graphics program deliverables
Lead/guide graphics technology providers and ODM partners on debug and resolution of hardware, software, and firmware issues with graphics controller cards
Work with multiple internal teams including product quality, platform engineering, product marketing, program management, regulatory engineering, and other teams to debug/ resolve issues
Support the commodity-level internal core teams with product issue management and resolution and engineering guidance on issue triage and program schedule
Manage resources at external suppliers including AMD, nVidia, Intel, and platform ODM partners to facilitate debug and resolution of issues and delivery of graphics controllers on Time-To-Market schedules
Subject matter expert in graphics controllers, graphics drivers & firmware, and OS application interaction with graphics devices
Essential Requirements
Strong technical leadership capabilities
Proactive attitude to issue resolution and engagement with peer and global teams and suppliers to quickly resolve issues
Self-starter mentality, able to quickly recognize and triage issues.
High level focus on customer experience and customer satisfaction.
5+ years industry experience with a Bachelor’s Degree or 3+ years’ experience with a Master’s Degree (Dell experience is a plus) in Engineering/Computer Science degree
Desirable Requirements
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
Enablement of the TAC teams - Assist with both ad hoc Q&A and structured training throughout the year
Ownership of critical issues. This doesn’t always mean being responsible for the case, the focus is on the technical driver of the case the customer calls about. This usually means working with the TAC case owner and engineering on a replication or verification, sending guidelines and communicating updates
New product development - combine the responsibility of continuing our state-of-the-art technical knowledge and skills learned from prior technical support, an Enablement engineer will identify supportability and usability requirements for new products during the design phase as well as post GA via enhancement requests
Develop and deliver training materials for TAC. Training is a key component of the day-to-day success of support. An Enablement engineer is responsible for staying up to date with technical details on Palo Alto Networks new products and industry in general and sharing those details with TAC via white papers, BBLs, or TOIs
Develop tools for TAC – For better visibility and troubleshooting
Filling in the gaps. Sometimes there are opportunities to “catch” a problem before it escalates. Our team is positioned to identify or help in these unplanned projects that result in a better customer experience, cost reduction or better security
Your Experience
Experience: 7+ years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers..)
Experience as an Enablement Engineer or an Escalations Engineer is a plus
Experience working with Public Cloud provider technologies and services (AWS, Azure, GCP, OCI, Alibaba, etc..).
Excellent written and verbal communication skills
Scripting skills (JS/Python/Powershell)
Strong proficiency in both Linux and Windows operating systems
Kubernetes implementation and troubleshooting experience is required
Experience training internal technical teams is a plus
You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $123200 - $199100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
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Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology. Today, we’ve digitized payments for more than 3,000 global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 950+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
We, at Flywire, are looking for an experienced
Senior Full Stack Software Engineer I, Payments Platform, ideally with a background in FinTech. Your primary responsibility will be to build and maintain the platform that supports the money movement of our industry leading payment engine moving hundreds of millions everyday..
You will be joining a team in charge of designing new functionalities and improving the current capabilities to improve speed, cost and scalability of our product. Thus, a commitment to collaborative problem solving, pragmatic design, building quality products and to convey the sensation that the product is the responsibility of all the team is essential. You will be responsible for ensuring high quality code in a team defined timeframe.
Write clean, high quality, testable, secure, maintainable and extendable code
Solve items such as challenging bugs and production issues within the development environment
Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results
Understand scalability and performance status and make improvement for scalability
Drive change and improvement in all phases of the development lifecycle
Ensure the best possible performance, quality, and responsiveness of the applications
Contribute to the product vision by collaborating with Product Managers and stakeholders and teams across engineering, product and design.
Work collaboratively with teams across the globe by understanding their needs
Help your fellow developers to continue growing their skills
Here’s What We’re Looking For:
6+ years of experience in application development.
Experience working as a Java developer is required, with Ruby experience highly valued.
Expertise in web services, REST architecture.
Experience in designing, developing and supporting scalable, performant and reliable services and distributed systems
Product oriented mindset
Prior experience with cloud technologies such as AWS, Azure etc.
Understanding of o11y principles and tools
Understanding of relational databases
Strong understanding of object-oriented fundamentals
Great understanding of the other disciplines in the cross functional team: QAs, Product and SREs
Fluent in English, as it is the company’s working language
Experience in FinTech or the payment industry will be appreciated
The ability to deliver high quality code and learn quickly
Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams including product and support
Technologies We Use:
Java and Ruby
React
JavaScript, HTML5, and CSS3
System management: Linux, MySQL, MongoDB, Redis, Sidekiq, AMQP, ElasticSearch,
Cloud platform: AWS
Gitlab
Our Culture:
We are a global company. Our engineering team is distributed across 3 continents and 4 different countries so remote work is allowed!
Our engineering practice is shaped around concepts including Agile, Lean, and Extreme Programming. Each team has a high level of autonomy to organize themselves in the way they consider more appropriate to execute their mission.
We actively engage in knowledge sharing by hosting internal cross-discipline events.
We are active in contributing to open source whenever possible.
We contribute to our local communities by hosting different events, Meetups, etc
What We Offer:
Competitive compensation, including Restricted Stock Units
Employee Stock Purchase Plan (ESPP)
Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
Dynamic & Global Team (we have been collaborating virtually for years!)
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
Be a meaningful part in our success - every FlyMate makes an impact
Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
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The role will also include responsibility for Requirements Engineering and Requirements Management. You will work with stakeholders to elicit, document, manage, and validate business and technical requirements, ensuring that they are aligned with delivery goals and remain traceable throughout the project lifecycle.
In addition to Agile delivery leadership, this role includes ownership of Quality Assurance and Test Management activities. You will be responsible for test planning, triaging defects with stakeholders, coordinating user acceptance testing (UAT), and overseeing ongoing test monitoring and reporting throughout the delivery lifecycle.
Your key responsibilities:
• Facilitate and manage Agile ceremonies such as sprint planning, stand-ups, retrospectives, and reviews.
• Guide Agile teams and business stakeholders through backlog creation, refinement, and prioritization.
• Collaborate closely with other product owners, scrum masters, developers, testers, and business stakeholders to ensure continuous delivery and alignment with business objectives.
• Translate business requirements into well-structured user stories and acceptance criteria that guide development and quality assurance efforts.
• Plan and coordinate all aspects of Quality Assurance, including test strategy, test planning, test case definition, and UAT coordination.
• Monitor test execution and defect resolution processes, ensuring issues are triaged, tracked, and resolved in collaboration with stakeholders.
• Provide test progress updates and quality reports to stakeholders, ensuring transparency and proactive risk management.
• Support Agile planning, estimation, and forecasting of delivery timelines and resource requirements.
• Monitor delivery progress using Agile metrics and dashboards, driving continuous improvement based on data insights.
• Coach client teams and internal stakeholders in Agile frameworks, values, and practices, adapting to various organizational maturity levels.
• Support Agile transformation initiatives by defining roadmaps, training sessions, and governance structures.
• Utilize Agile tools such as Azure DevOps, Jira, and Confluence to manage projects, track progress, document requirements, and monitor test coverage.
• Contribute to internal frameworks and reusable assets that enable consistent delivery of Agile services.
• Stay current with trends in Agile delivery, quality management, and enterprise technology to guide clients through evolving best practices.
Skills and attributes for success:
• Deep understanding of Agile delivery methodologies (Scrum, Kanban, SAFe, etc.).
• Strong knowledge of quality assurance principles and test management practices in Agile environments.
• Experience using Agile project management and test tools (Azure DevOps, Jira, TestRail, Xray, etc.).
• Excellent communication and facilitation skills with a strong ability to influence stakeholders at all levels.
• Strong organizational and multitasking skills to manage several projects or workstreams in parallel.
• Experience leading UAT cycles and coordinating testing across diverse stakeholder groups.
• Analytical mindset with a continuous improvement attitude.
• Ability to work both independently and within diverse cross-functional teams.
• Strong stakeholder management skills across business, delivery, and technical domains.
To qualify for the role, you must have:
• Bachelor's degree in Computer Science, Information Systems, Business, or a related field.
• Minimum 5 years of experience in Agile delivery environments across cross-functional teams.
• Practical experience managing Agile product backlogs and facilitating delivery pipelines.
• Proven experience in quality assurance and test management roles within Agile projects.
• Experience engaging directly with business and IT stakeholders to define and deliver solutions.
• Agile certifications such as Scrum Master (CSM/PSM), SAFe Agilist, PMI-ACP, or equivalent are desirable.
• ISTQB or equivalent test management certification is considered an asset.
• A fluent command of English (spoken and written).
What we offer
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
Your Experience
We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
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Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.
Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. You will provide personalized support and become deeply familiar with your implementation and business priorities to proactively drive best practices and help you continuously improve your security posture.
You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.
Your Impact
Your Experience
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108,000/YR - $162,000YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
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Essential Responsibilities:
Expected Qualifications:
Preferred Qualification:
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $152,500 to $262,350
Our Benefits:
Any general requests for consideration of your skills, please
These jobs might be a good fit