Customer Support Specialist jobs
Ebay Director Customer Intelligence Product United States, California, San Jose
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What you will accomplish:
provide a comprehensive, 360 view of each customer
Provide thought leadership on the customer segmentations and predicted signals that eBay needs to develop , based on internal and external customer data and developed using machine learning methods
Provide strategic direction to build a modern, sustainable data program in collaboration with the data management and architecture teams, to serve as the foundation for our customer-centric efforts and external data sharing strategy
Understand eBay’s internal data structure (domain owners, stewards etc.), internal data usage, and external data sharing risks and tie it back to the business needs
Lead the creation of regular updates to the executive leadership team and throughout the eBay global business on the health of the eBay customer base, spotting the opportunity areas and working with partners to drive strategies that help eBay grow
Collaborate closely with technology and data platform teams
What you will bring:
8+ years of experience in Customer data science, customer strategy and/or product roles, including 5+ years leading teams
Master’s degree or equivalent experience or above in a quantitative field, e.g., statistics, mathematics, physics, computer science, economics, engineering.
Consistent track record building analytical products and customer data-science driven programs
Strong expertise in customer data, customer analytics and quantitative analysis approaches, including experience evaluating ML models with custom metrics and robust frameworks
Deep understanding of data governance methodologies
High-reaching, self-starter attitude; able to adapt to emerging challenges and implement under ambiguity.
Experience with LLMs, prompt engineering, and RAG techniques (preferred)
The base pay range for this position is expected in the range below:
$218,400 - $291,600These jobs might be a good fit
3M Global Procurement Category Specialist Specialty Chemicals United States, Minnesota
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The Impact You’ll Make in this Role
As a Global Procurement Category Specialist , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:
- Procurement Sub-Category Leadership: Initiates and designs plans to implement Global procurement solutions that will achieve measurable business results. Assembles and leads multiple project teams to implement sourcing solutions. Establishes close working relationships with business unit management and suppliers on sourcing strategies and activities. Researches and understands the short and long-term market outlook for assigned materials and feedstocks. Performs complex contract negotiations. Proactively communicates project direction and status with key regional and/or business unit management. Recommends and influences management decisions in the area of sourcing solutions. Negotiates to resolve issues, implement strategies and ensure client satisfaction
- Procurement Analysis and Design: Determines and implements solutions for multi-faceted situations regarding the distribution of business, negotiation or category strategy, supplier management, and external sources of supply. Develops cause and effect analysis and documentation. Develops and recommends tactical and strategic solutions to business unit clients and management
- Procurement Process Improvement : Identifies and implements opportunities for process improvements that improve service, speed or cost, through analysis of sourcing information and metrics. Minimizes the total product and process cost by leading cost-reduction efforts and facilitating the implementation of innovative sourcing best practices. Recognizes impacts on related processes and ensures communication of issues and proposed solutions to appropriate business and process owners.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- Bachelor’s degree or higher in Business, Supply Chain or Engineering (completed and verified prior to start)
- Three (3) years of combined in sourcing, procurement, supply chain, or chemical & polymer engineering experience in a private, public, government, or military environment
Additional qualifications that could help you succeed even further in this role include:
- Supplier relationship management
- Negotiation experience
- Strong writing skills
- Strong collaboration skills with internal and external stakeholders
- Project management training, experience and aptitude
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
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Ebay Customer Ops Specialist -Jacksonville United States, Florida
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What you will accomplish:
Devote yourself to ensuring customer satisfaction
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department
Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone
Build strong feedback loops between customers and internal teams to continually improve customer experiences
Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume
Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service
What you will bring:
2+ years of technology customer support experience with exceptional customer service skills
Technology or automotive industries experience
Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications
Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills
Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred
Bachelor’s degree or equivalent a plus
Where & When You Will Work:
Remote Hybrid - must be based in Jacksonville FL
Remote four days per week - must be in office Wednesdays, and available for periodic (likely quarterly) in-office meetings. Office location is Southside Estates neighborhood of Jacksonville FL.
Working Schedule: Monday - Friday, 9:00am - 5:00pm EST
The base pay range for this position is expected in the range below:
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West Pharma Senior Regulatory Affairs Specialist United States, Pennsylvania, West Whiteland Township
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The Sr. Specialist, Regulatory Affairs, Medical is responsible for influencing department regulatory processes and procedures, developing strategies, authoring, reviewing, and supporting global registrations, including Premarket Notifications, China NMPA Registrations, Technical Documentation for CE Marking, and technical packages. The Sr. Specialist ensures timely and high-quality execution of all regulatory deliverables. In addition, the Sr. Specialist mentors team members and ensures compliance with West Pharmaceutical Services, Inc. (West) and government requirements. This position includes supporting internal and external customer regulatory requests.
- Develop and implement medical device regulatory strategies for West’s administration and safety system product portfolio with an emphasis on gaining regional regulatory approval/clearance/licensure for medical devices in an efficient, compliant manner.
- Author and review US, EU, and additional international submissions with guidance for new products and product changes as required to ensure content accuracy, compliance with applicable regulations, and timely approvals for market release.
- Provide technical review of data and or reports to be incorporated into regulatory submissions to ensure scientific rigor, accuracy, and clarity of presentation.
- Provide leadership to cross functional teams for regulatory issues and questions.
- Compile and maintain regulatory documentation databases or systems as well as technical documentation required for new or modified products.
- Create documentation in response to customer regulatory requests which includes regulatory letters, technical packages, etc.
- Clearly and effectively communicate team/project progress/status, decisions, timelines, etc. to RA management, internal and external customers.
- Develop specific objectives and manage work assignments, with minimal guidance to achieve personal objectives in conformance with overall business goals
- Adhere to all applicable government and West regulations, practices, and procedures to maintain compliance
- Maintain working knowledge of computer software packages including MS Word, MS Excel, MS Teams, MS PowerPoint, Master Control, Adobe, SharePoint, and others as required
- Bachelor’s degree or equivalent experience is required
- Master’s degree or PhD in science, math, engineering, or related discipline preferred
- Minimum 5 years of relevant experience
- 2+ years of medical device regulatory experience preferred
- Experience with US FDA regulations (Title 21CFR820), EU MDD (93/42/EEC) and EU MDR (2017/745)
- History of successful international device registration,EU MDR technical documentation and/or US 510(K) authoring experience
- Advanced knowledge of ISO 13485
- Advanced knowledge of product life cycle, product development process, design control and change control
- Experience interacting with government agencies
- Excellent oral communication, technical writing, and decision-making skills
- Attention to detail with planning, time management and organizational skills
- Regulatory compliance competency including Quality Systems
- Experience with administration and safety systems preferred
- Ability to triage and manage work priorities and to follow established processes while identifying areas for process improvement.
- Ability to comprehend principles of math, science, engineering, and medical device use.
- Ability to handle technical reports, drawings, specifications, regulatory and quality documentation with a high degree of confidentiality.
- Ability to research, read, analyze, and interpret regulatory literature and documentation, regulations, technical standards, guidance documents, test reports, clinical/medical terminology, technical product information, and complex documents.
- Ability to review, collate, describe, and summarize scientific and technical data.
- Ability to organize complex information and combine pieces of information to form general rules or conclusions.
- Ability to utilize judgment and make decisions considering the relative risks and benefits of potential actions to choose the most appropriate one.
- Ability to assess, plan, schedule and manage multiple long-term and short-term projects, tasks, responsibilities and/or priorities in a concurrent fashion with several parallel deliverables and execute deliverables to time-line commitments.
- Ability to be an effective team member and work well with others in a team environment on cross-functional and/or matrix teams.
- Ability to be flexible with changing priorities and comply with constantly changing regulatory procedures.
- Ability to build strong relationships both internally and externally. Ability to work in a fast-paced environment.
- Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above.
- Ability to verbally communicate ideas and issues effectively to other team members and management.
- Ability to write and record data and information as required by procedures.
- Proficiency in the use of personal computers and computer programs, particularly, Microsoft Office Suite: Excel, Word, PowerPoint, and Adobe Acrobat (or equivalents if changed by the Company).
- Regulatory Affairs Certifications (RAC)-RAPS R.A.C certification(s) preferred
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Boston Scientific Senior Meeting Planning Specialist United States, Minnesota
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About the role:
This position is responsible for the strategic planning and execution of PI Vascular Medical Affairs and Professional Education meetings.
Your responsibilities will include:
- Manage program logistics including sleeping rooms, flights, food and beverage, ground transportation, meeting room set-up, budgets, attendee management, communications, and onsite materials.
- Build and manage event registration processes using Cvent, ensuring accurate data management, providing attendee support, generating reports, and collaborating with cross-functional teams for seamless event execution.
- Manage surveys and evaluate feedback from the training programs and working closely with the Program Mangers to make changes to our current programs to ensure use of both best practice and new innovative education methods.
- Ensures consistency and collaboration for meetings while following established guidelines, processes, and tools.
- Defines, tracks, and maintains budgets while ensuring cost-saving measures and spending are within allocated amounts.
- Maintains and enhances knowledge of the meetings & events industry trends and best-in-class practices.
- Partners with and manages vendors to ensure objectives are being met.
- Runs reports and presents data metrics to leadership for all Medical Affairs & Ed as requested.
- Planning and coordinating other projects that contribute to the accomplishment of the clinical education goals and objectives
- Communicates proactively to stakeholders across all levels of the organization.
- Educates cross-functional teams, provides direction, and establishes solutions where appropriate.
- Ensures all company policies and compliance practices are being followed.
Required qualifications:
- Bachelor’s degree or equivalent
- A minimum of 5 years of related experience in event/meeting planning
- Proven history of working on international HCP programs and outside of the US compliance policies.
- Candidate must have appetite for innovation and continuous learning.
- Ability to develop and maintain relationships with physician customers and sales teams.
- Works independently on complex meetings
- Must be a strong communicator and collaborator
- Ability to develop new processes and adjust practices to meet business needs.
- Strong organizational and multitasking skills with meticulous attention to detail.
- Ability to handle high volume workload and fast pace; manage stress
- Strong project management and organization skills; detail-oriented
- Proficient in the use of Microsoft Office Suite, Cvent and SalesForce.com
- Domestic travel required up to 20%
- Ability to lift 20lbs
- Ability to work extended hours/weekend hours, as needed
Preferred qualifications:
- Experience in the medical device industry
Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
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Boston Scientific Senior Regulatory Affairs Specialist - Endoscopy United States, Massachusetts, Marlborough
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At Boston Scientific, you’ll find purpose through your life’s work—improving lives with innovative medical solutions. Within our, we develop and deliver advanced technologies that diagnose and treat diseases of the digestive system, airway, and lungs. Our portfolio includes solutions in
We continue to invest in innovation across both established platforms and new pipeline development. As a, you will play a key role in supporting the global regulatory strategy for our Endoscopy product lines—from new product introductions to sustaining and post-market activities.
• Develop and implement regulatory strategies for new and modified medical devices
• Serve as a core team member on development projects, providing regulatory input throughout the product development lifecycle
• Draft and submit U.S. and EU regulatory filings for new and modified medical devices
• Review device labeling and advertising materials to ensure regulatory compliance and alignment with submission claims
• Review change notifications and conduct regulatory impact assessments for product and manufacturing changes
• Support associated global submissions in accordance with applicable regulations
• Serve as company representative in communications with regulatory agencies regarding submission strategy, testing requirements, and clarification or follow-up during review
• Support and maintain Boston Scientific's Quality initiatives in accordance with our Quality Policy
• Continuously identify and support opportunities for quality improvement across the organization
• Bachelor’s degree or equivalent work experience, preferably in a scientific or technical discipline
•in Regulatory Affairs within the medical device industry
• Strong working knowledge of
• General understanding of
• Familiarity with regulations related to the conduct of clinical trials
• Ability to manage multiple regulatory projects simultaneously
• Experience preparing and submitting, or international registrations
• Proficiency with Microsoft Office tools
• Strong analytical, research, and problem-solving skills
• Excellent written and oral communication, technical writing, and editing abilities
• Demonstrated ability to work independently with minimal supervision
Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
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Nvidia Senior Customer Program Manager AI Cloud Platforms United States, Texas
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- US, CA, Santa Clara
- US, CA, Remote
- time type
- Full time
- posted on
- Posted 3 Days Ago
- job requisition id
What you'll be doing:
Define the strategy and execution plans for successfully integrating complex AI model tech stacks in customer environments, fromevaluation/proof-of-concepttodesign/development/qualification/validation,to production launch
Execute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of certain customer-required features, driving resolution of any blocking issues, and ensuring timely customer acceptance and production deployment
Translate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.
Clearly and intelligently communicate issue status to the customer and internal (including executive) teams
Work closely with engineering, product management, and sales teams to resolve technical issues, set correct expectations and keep the scope of the projects on track to successful execution
Effectively organize and lead complex technicalengineering-to-engineeringdiscussions
Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate
Regularly communicate program status and key issues to management
Develop a close working relationship with customer development teams and use creativity to find solutions to their issues
What we need to see:
BS/MS Engineering or Computer Science (or equivalent experience)
8+ years in a high-tech electronics industry with a focus on program/project management
Experience and therefore deep customer savvy born of running significant and complex software engagement programs, especially with strategic customers with large datacenter deployments
Strong technical savvy, including software qualification and deployment on AI infrastructure in a datacenter OR Cloud
Supreme leadership skills across broad and diverse functional teams
Validated history of 5+ years of project/program management of software product solutions
Strong technical background and experience working with customers in a clouddevelopment/deploymentand/or OEM environment
Experience leading global projects
Ways to stand out from the crowd:
Graphics, and/or cloud datacenterdevelopment/deploymentexperience desirable
Comfortable defining and executing complex program schedules with intimate understanding of dependencies, critical paths, key and critical landmarks, and deliverables
Consistent record of handling multiple customers and customer programs across worldwide geographies and time zones
You will also be eligible for equity and .
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Share
What you will accomplish:
provide a comprehensive, 360 view of each customer
Provide thought leadership on the customer segmentations and predicted signals that eBay needs to develop , based on internal and external customer data and developed using machine learning methods
Provide strategic direction to build a modern, sustainable data program in collaboration with the data management and architecture teams, to serve as the foundation for our customer-centric efforts and external data sharing strategy
Understand eBay’s internal data structure (domain owners, stewards etc.), internal data usage, and external data sharing risks and tie it back to the business needs
Lead the creation of regular updates to the executive leadership team and throughout the eBay global business on the health of the eBay customer base, spotting the opportunity areas and working with partners to drive strategies that help eBay grow
Collaborate closely with technology and data platform teams
What you will bring:
8+ years of experience in Customer data science, customer strategy and/or product roles, including 5+ years leading teams
Master’s degree or equivalent experience or above in a quantitative field, e.g., statistics, mathematics, physics, computer science, economics, engineering.
Consistent track record building analytical products and customer data-science driven programs
Strong expertise in customer data, customer analytics and quantitative analysis approaches, including experience evaluating ML models with custom metrics and robust frameworks
Deep understanding of data governance methodologies
High-reaching, self-starter attitude; able to adapt to emerging challenges and implement under ambiguity.
Experience with LLMs, prompt engineering, and RAG techniques (preferred)
The base pay range for this position is expected in the range below:
$218,400 - $291,600These jobs might be a good fit
