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Flywire Product Manager - Healthcare United States
Create, manage, and refine the roadmap and backlog. Define user stories, lead sprint planning, and backlog refinement. Define and measure product KPIs, then identify trends and craft product improvements in...
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Own the North American gateway roadmap, focusing on optimizing and scaling the connections between Flywire’s platform and its payment partners (e.g., PSPs, acquirers, financial institutions) for payments originating in United...
Business partnering with leaders and VPs and the other cross-functional teams located globally. Build and retain a strong and effective team. Oversee month-end close and reporting activities, forecast, variance analysis...
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Promoting Uber Direct value proposition - Clearly understand and communicate the value of Uber Direct to prospects and customers. Seek and achieve logistics, same-day delivery, delivery as a service industry...
Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions. Provide feedback...
Create, manage, and refine the roadmap and backlog. Define user stories, lead sprint planning, and backlog refinement. Define and measure product KPIs, then identify trends and craft product improvements in...
Are you a customer service-focused leader looking for an exciting opportunity? Expoint, a job searching platform, has the perfect position for you. We’re looking for a Customer Support Manager to ensure customer satisfaction and ensure customer inquiries, issues and requests are addressed quickly, efficiently, and professionally.
As the Customer Support Manager, you’ll manage a team of customer support agents and provide direct customer service and resolutions. You’ll work on the response process and evaluate systems and processes to discover areas of improvement, as well as identify trends in customer inquiries, issues and requests. Additionally, you’ll mentor and coach customer support agents to help hone their skillset and improve their customer service and problem-solving abilities.
You’ll need excellent problem-solving abilities, communication skills, and customer service knowledge to effectively perform your duties. You should be organized and be able to manage large volumes of customer requests. Knowledge of customer service processes and customer relationship management software is also an asset.
Being the Customer Support Manager at Expoint is a unique opportunity for someone who loves to help others and put their problem solving and communication skills to work. We offer a benefits package, an excellent work environment, and the chance to use your skills to assist customers and make a difference.