Customer Service Supervisor jobs
Ebay Director Customer Intelligence Product United States, California, San Jose
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What you will accomplish:
provide a comprehensive, 360 view of each customer
Provide thought leadership on the customer segmentations and predicted signals that eBay needs to develop , based on internal and external customer data and developed using machine learning methods
Provide strategic direction to build a modern, sustainable data program in collaboration with the data management and architecture teams, to serve as the foundation for our customer-centric efforts and external data sharing strategy
Understand eBay’s internal data structure (domain owners, stewards etc.), internal data usage, and external data sharing risks and tie it back to the business needs
Lead the creation of regular updates to the executive leadership team and throughout the eBay global business on the health of the eBay customer base, spotting the opportunity areas and working with partners to drive strategies that help eBay grow
Collaborate closely with technology and data platform teams
What you will bring:
8+ years of experience in Customer data science, customer strategy and/or product roles, including 5+ years leading teams
Master’s degree or equivalent experience or above in a quantitative field, e.g., statistics, mathematics, physics, computer science, economics, engineering.
Consistent track record building analytical products and customer data-science driven programs
Strong expertise in customer data, customer analytics and quantitative analysis approaches, including experience evaluating ML models with custom metrics and robust frameworks
Deep understanding of data governance methodologies
High-reaching, self-starter attitude; able to adapt to emerging challenges and implement under ambiguity.
Experience with LLMs, prompt engineering, and RAG techniques (preferred)
The base pay range for this position is expected in the range below:
$218,400 - $291,600These jobs might be a good fit
Nvidia Senior Solutions Architect GPU - Cloud Service Providers United States, Texas
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- US, CA, Santa Clara
- US, WA, Seattle
- time type
- Full time
- posted on
- Posted Today
- job requisition id
What you’ll be doing:
Working with tech giants to develop and demonstrate solutions based on NVIDIA’s groundbreaking software and hardware technologies.
Partnering with Sales Account Managers and Developer Relations Managers to identify and secure business opportunities for NVIDIA products and solutions.
Serving as the main technical point of contact for customers engaged in the development of intricate AI infrastructure, while also offering support in understanding performance aspects related to tasks like large scale LLM training and inference.
Conducting regular technical customer meetings for project/product details, feature discussions, introductions to new technologies, performance advice, and debugging sessions.
Collaborating with customers to build Proof of Concepts (PoCs) for solutions to address critical business needs and support cloud service integration for NVIDIA technology on hyperscalers.
Analyzing and developing solutions for customer performance issues for both AI and systems performance.
What we need to see:
BS/MS/PhD in Electrical/Computer Engineering, Computer Science, Physics, or other Engineering fields or equivalent experience.
4+ years of engineering(performance/system/solution)experience.
Hands-on experience building performance benchmarks for data center systems, including large scale AI training and inference.
Understanding of systems architecture including AI accelerators and networking as it relates to the performance of an overall application.
Effective engineering program management with the capability of balancing multiple tasks.
Ability to communicate ideas clearly through documents, presentations, and in external customer-facing environments.
Ways to stand out from the crowd:
Hands-on experience with Deep Learning frameworks (PyTorch, JAX, etc.), compilers (Triton, XLA, etc.), and NVIDIA libraries (TRTLLM, TensorRT, Nemo, NCCL, RAPIDS, etc.).
Familiarity with deep learning architectures and the latest LLM developments.
Background with NVIDIA hardware and software, performance tuning, and error diagnostics.
Hands-on experience with GPU systems in general including but not limited to performance testing, performance tuning, and benchmarking.
Experience deploying solutions in cloud environments including AWS, GCP, Azure, or OCI as well as knowledge of DevOps/MLOps technologies such as Docker/containers, Kubernetes, data center deployments, etc. Command line proficiency.
You will also be eligible for equity and .
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Ebay Customer Ops Specialist -Jacksonville United States, Florida
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What you will accomplish:
Devote yourself to ensuring customer satisfaction
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department
Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone
Build strong feedback loops between customers and internal teams to continually improve customer experiences
Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume
Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service
What you will bring:
2+ years of technology customer support experience with exceptional customer service skills
Technology or automotive industries experience
Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications
Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills
Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred
Bachelor’s degree or equivalent a plus
Where & When You Will Work:
Remote Hybrid - must be based in Jacksonville FL
Remote four days per week - must be in office Wednesdays, and available for periodic (likely quarterly) in-office meetings. Office location is Southside Estates neighborhood of Jacksonville FL.
Working Schedule: Monday - Friday, 9:00am - 5:00pm EST
The base pay range for this position is expected in the range below:
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West Pharma Production Supervisor United States, Pennsylvania, Williamsport
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- Supervise shift personnel in the manufacture of customer products consistent with high safety and quality standards.
- Troubleshoot problems arising on the shop floor as it relates to Advanced Manufacturing operations / products, in conjunction with quality standards for throughput and yields with the appropriate engineering support from Engineering functions within the value stream.
- Maintain close observation of orders to keep informed of manufacturing status and, when needed, initiate the necessary steps to conform to schedule / staffing requirements.
- Promote and support site initiatives including safety programs, lean initiatives, training programs, and consistently interpret & apply all policies, practices and procedures among plant team members.
- Recommend and implement measures to motivate team members and to encourage employees to recommend ways to improve process, quality, safety and efficiency.
- Routinely evaluate team member performance and identify training needs. Coach and counsel team members for performance, attendance and behavior. Participate in the resolution of team members relations issues.
- Review and approve work time in the appropriate timekeeping system. Maintain and verify accuracy of the hours each team member has worked.
- Adjust direct labor to support demand and manage available resources to ensure on time production and delivery of customer orders with consistent focus on labor absorption.
- Ensure Safety regulations, OSHA, SOPs, and cGMP are followed.
- Perform routine visual inspection of work areas for unusual occurrences, safety hazards, housekeeping, work space organization and generate work orders where appropriate.
- Network with internal and external customers and other departments as appropriate.
- Actively participate in site wide Safety Committee Team / projects.
- Conforms with and abides by all laws, regulations, safety rules, policies, and work procedures, and all instructions.
- Participate in special project teams as assigned.
- Education: Bachelor's in a technical discipline to include Business, Operations or Engineering preferred
- 5-8 years of experience in a manufacturing environment, including supervisory experience
- Working knowledge of repetitive process, high tech, manufacturing – mechanical automated systems.
- Must possess strong leadership and managerial skills
- General knowledge of OSHA/EPA/safety regulations, manufacturing and process automation
- Working knowledge of business and shop floor systems to effectively manage operations; prefer SPA and MS Office applications.
- Experience working with ISO9000, FDA and cGMP required.
- Ability to speak effectively before groups and employees in the organization.
- Understanding and experience in use of Lean manufacturing principles to be able to support and contribute in Lean Sigma programs and activities towards delivery of the set target
- Able to comply with the company’s safety policy at all times.
- Able to comply with the company’s quality policy at all times.
- Health Services\First Aid Certification Upon Hire preferred or
- Health Services\CPR - Cardiac Pulmonary Resuscitation Upon Hire preferred
- Self-motivated and solution-oriented personality.
- Excellent written and verbal skills.
- Good communication, project management, and interpersonal skills.
- Good organizational skills.
- Effective problem-solving skills.
- Must wear safety toe shoes, safety goggles, and hearing protection, as required, in production areas.
- Must follow and comply with Plant’s Dress and Hygiene Code (SOI).
- Must follow and comply with all Company and Plant policies, procedure (SOIs), rules and State and Federal laws
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Nvidia Senior Customer Program Manager AI Cloud Platforms United States, Texas
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- US, CA, Santa Clara
- US, CA, Remote
- time type
- Full time
- posted on
- Posted 3 Days Ago
- job requisition id
What you'll be doing:
Define the strategy and execution plans for successfully integrating complex AI model tech stacks in customer environments, fromevaluation/proof-of-concepttodesign/development/qualification/validation,to production launch
Execute the plan you craft by: scoping the project, identifying and assembling the core support team, formally kicking off the project with customers, developing a joint project timeline, supporting the design-in effort by providing technical collateral/tools, leading engineering design reviews, ensuring the implementation of certain customer-required features, driving resolution of any blocking issues, and ensuring timely customer acceptance and production deployment
Translate customer requirements into specific tasks and assign those tasks to relevant functional areas with ease. Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.
Clearly and intelligently communicate issue status to the customer and internal (including executive) teams
Work closely with engineering, product management, and sales teams to resolve technical issues, set correct expectations and keep the scope of the projects on track to successful execution
Effectively organize and lead complex technicalengineering-to-engineeringdiscussions
Correctly represent the urgency of issues and raise them (internally and/or externally) as appropriate
Regularly communicate program status and key issues to management
Develop a close working relationship with customer development teams and use creativity to find solutions to their issues
What we need to see:
BS/MS Engineering or Computer Science (or equivalent experience)
8+ years in a high-tech electronics industry with a focus on program/project management
Experience and therefore deep customer savvy born of running significant and complex software engagement programs, especially with strategic customers with large datacenter deployments
Strong technical savvy, including software qualification and deployment on AI infrastructure in a datacenter OR Cloud
Supreme leadership skills across broad and diverse functional teams
Validated history of 5+ years of project/program management of software product solutions
Strong technical background and experience working with customers in a clouddevelopment/deploymentand/or OEM environment
Experience leading global projects
Ways to stand out from the crowd:
Graphics, and/or cloud datacenterdevelopment/deploymentexperience desirable
Comfortable defining and executing complex program schedules with intimate understanding of dependencies, critical paths, key and critical landmarks, and deliverables
Consistent record of handling multiple customers and customer programs across worldwide geographies and time zones
You will also be eligible for equity and .
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Boston Scientific Senior Production Supervisor - 2nd Shift United States, Minnesota
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Your Responsibilities will Include:
- Produce high quality products, safely, on time for the customer at the lowest cost
- Facilitate and partner with a cross functional production team of production, quality and manufacturing engineering team members to achieve annual safety, quality, service and cost goals while maintaining a high engagement & high-performance culture
- Identify customer requirements to deliver the right products at the right time
- Be responsive & flexible to customer demands
- Achieve & exceed product cost goals
- Support new product development readiness activities for the line team
- Manufacture products to the highest quality standards and ensure compliance to all Boston Scientific policies and regulations
- Promote safety, quality & compliance among the team while maintaining Good Manufacturing Practices
- Foster teamwork and enable a culture of Operational Excellence throughout the entire cross-functional team
- Ensure effective two-way communication between the production line team and cross-functional support teams
- Manage, motivate, develop, and involve product builders through coaching and performance management
- Embed the company values through demonstration & recognition of individual & team behaviors
- Utilize production area planning tools to ensure all resources are in place to achieve team commitments such as Direct Labor Staffing, Equipment Capacity, Support Team, and Space
- Ensure product builder training is effective & efficient and maintain training versatility across entire team
- Utilize leader standard work to ensure lines are meeting standards and escalate appropriately
- Lead & create team engagement around continuous improvement goals for safety, quality, service, cost and space through the utilization of lean and operational excellence tools and best practices
- Benchmark and share best practices
- Partner with materials management team for build planning and material delivery systems and tools
- Analyze build plan requirements and provide forward looking monthly production commitments
- Anticipate requirements and position resources to meet & exceed the customer needs
- Provide appropriate input into the long-term planning of the production area
Required Qualifications:
- Bachelor’s Degree or equivalent combination of education and experience will be considered in lieu of degree
- Manufacturing or engineering experience
- Solid computer skills required including Microsoft Excel, Word, and PowerPoint
- Demonstrated Lean tools/systems experience
- Able to support and lead a production team working 2nd shift hours (1:30 PM – 9:30 PM), Monday through Friday.
Preferred Qualifications:
- 3+ years of supervisor/management experience
- Experience in a regulated environment
- Medical device industry experience
- Strong written and verbal communication skills with the ability to communicate at all levels of the organization
- Ability to be flexible and agile
- Ability to be a self-starter
Maximum Salary: $ 132000
Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.
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Boston Scientific Field Service Technician II - Northern United States, California, San Francisco
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About the role:
As a Field Service Technician II (MedSurg) at Boston Scientific, you will be on the front lines of delivering excellence in service for our innovative capital equipment portfolio. In this field-based role, you will be responsible for pre-installation assessments, installations, maintenance, troubleshooting, and service repair of a range of capital devices. These include Exalt-D Controller, StoneSmart Connect Console, Fluid Management System (FMS), iNod Console, and future capital products supporting our endoscopy and urology customers.
You will partner closely with the Field Sales Organization and other cross-functional teams to ensure our customers receive best-in-class support both onsite and remotely—enabling smooth clinical operations and a high-quality patient experience.
Your responsibilities will include:
Proposing system configurations compatible with endoscopic procedure room equipment
Managing clinical and technical customer relationships and expectations
Ensuring seamless evaluation periods and resolving adoption barriers during implementation
Capturing, tracking, and reporting customer issues through the Quality system
Providing technical and process support both onsite and remotely in collaboration with internal teams
Documenting systems and procedure rooms for remote support purposes
Updating account records, and creating installation and field service reports in Salesforce
Partnering with R&D and Commercialization teams to support new product launch activities
Reporting field activities and performing electronic troubleshooting and component replacement
Delivering in-servicing and training sessions for medical personnel
Performing preventative and corrective maintenance and product upgrades
Handling complaints and documenting them in the complaint handling system
Installing systems and performing related duties, including special projects
Required qualifications:
Minimum of 1 year’s experience in a relevant technical role, with an AA degree or equivalent education/work experience
Proficiency in computer networking, equipment troubleshooting, and administrative tasks
Familiarity with standard electronic test equipment
Ability to travel frequently and on short notice (up to 85%)
Ability to manage expenses, coordinate travel, and handle customer interactions professionally
Possession of a service vehicle (five years old or newer) and ability to meet insurance requirements
Clean driving record
Ability to lift up to 75 lbs and sit/work at a computer for extended periods
Experience working in hospitals and/or ambulatory surgery centers
Strong verbal and written communication skills across diverse audiences
Effective organizational skills and ability to manage multiple concurrent projects
Ability to diagnose and resolve video and IT system issues in healthcare environments
Ability to walk and stand for up to 4 hours
Proficiency with business software tools, including the Microsoft Office Suite
Preferred qualifications:
Over 1 year of field service experience, preferably in medical equipment
Two-year college degree (AA) with a focus in Biomedical Engineering or Electronics
Prior experience in Technical Field Service, Biomedical roles, or Military technical MOS
Demonstrated ability to work independently with minimal supervision and effectively manage multiple assignments
Maximum Salary: $ 91416
Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.
Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.
These jobs might be a good fit
Share
What you will accomplish:
provide a comprehensive, 360 view of each customer
Provide thought leadership on the customer segmentations and predicted signals that eBay needs to develop , based on internal and external customer data and developed using machine learning methods
Provide strategic direction to build a modern, sustainable data program in collaboration with the data management and architecture teams, to serve as the foundation for our customer-centric efforts and external data sharing strategy
Understand eBay’s internal data structure (domain owners, stewards etc.), internal data usage, and external data sharing risks and tie it back to the business needs
Lead the creation of regular updates to the executive leadership team and throughout the eBay global business on the health of the eBay customer base, spotting the opportunity areas and working with partners to drive strategies that help eBay grow
Collaborate closely with technology and data platform teams
What you will bring:
8+ years of experience in Customer data science, customer strategy and/or product roles, including 5+ years leading teams
Master’s degree or equivalent experience or above in a quantitative field, e.g., statistics, mathematics, physics, computer science, economics, engineering.
Consistent track record building analytical products and customer data-science driven programs
Strong expertise in customer data, customer analytics and quantitative analysis approaches, including experience evaluating ML models with custom metrics and robust frameworks
Deep understanding of data governance methodologies
High-reaching, self-starter attitude; able to adapt to emerging challenges and implement under ambiguity.
Experience with LLMs, prompt engineering, and RAG techniques (preferred)
The base pay range for this position is expected in the range below:
$218,400 - $291,600These jobs might be a good fit
