Customer Service Representative jobs
Flywire Business Development Representative B2B United States, Massachusetts, Boston
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Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity
Flywire is seeking a results-driven and energetic to join our growing B2B team. You will be the first point of contact for prospects and play a crucial role in driving top-of-funnel activity to support our enterprise sales efforts, focused on AR automation, ERP-integrated solutions, and cross-border payments.
Responsibilities:
- Qualify inbound and outbound leads across targeted verticals (Insurance, Franchising, Associations)
- Conduct discovery calls and identify prospect pain points aligned with Flywire’s I2C platform
- Collaborate with Account Executives to build pipeline and support enterprise motions
- Maintain accurate lead and activity data in Salesforce
- Stay up-to-date on industry trends, ERP ecosystem developments, and competitor moves
What we're looking for:
- 1–2 years of SaaS or FinTech BDR/SDR experience
- Strong communication, research, and objection-handling skills
- Familiarity with sales tools (Salesforce, Gong, LinkedIn Sales Navigator)
- Self-motivated, adaptable, and driven to learn
- Local to Boston or in EST is highly preferred. Candidates in CST will also be considered.
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
The US base salary range for this full-time position is $55-60k, plus commission, restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.
#LI-remote
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Cherre Business Development Representative United States, New York, New York
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ORCA Security Customer Success Manager United States
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- High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
- Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
- Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
- Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.
- Managing the entire Customer Journey for an assigned portfolio of Customers.
- Partner with Customer Success Engineers to identify and drive customer objectives, operationalization, outcomes and value. Ensuring that technical enablement ties to customer goals and helps them achieve their own business KPIs.
- Define and execute Customer Success plans that drive both adoption and value.
- Be a trusted advisor for customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer.
- Work with customer stakeholders, executive sponsors, and partners to drive business value and expansion. Build strong relationships within all levels of the organization from the practitioner level all the way up to the C-suite. Proactively reach out to other BUs and executives to expand Orca’s footprint.
- Identify risks, manage escalations, and collaborate cross-functionally within Orca.
- Lead Executive Business Reviews (EBRS) & Quarterly Business Review (QBRs).
- Own Customer renewal opportunities and partner with Account Executives on Customer Expansion opportunities.
- Contribute to defining and bringing maturity Customer Success Playbooks, Journeys, and Best Practices.
- Become proficient in CS and Sales tools required to perform the role: e.g. Salesforce, Clari, ChurnZero, Google Workspace, Slack, etc.
- In your day to day with customers, you are the owner of the relationship, meaning that you understand your customer use cases, business outcomes, feature requests, escalation points, and key players at all times.
- Bachelor’s degree or equivalent work experience.
- 5+ years experience in customer success, account management, engagement management, or post-sales roles related to driving positive customer outcomes and adoption.
- 2+ years of experience working with Cloud Security, CyberSecurity, or SaaS products.
- Ability to communicate, operate and communicate in various organizational levels both internally and externally.
- Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud.
- Thrive in a fast pace, dynamic environment.
- Excellent written, verbal communication skills, & problem-solving skills.
- A passion for creating and maintaining relationships, while working in a tight-knit community culture.
- Ability to manage competing priorities.
- Passion for driving customer success that results in renewals, upside, and retention.
- Familiarity with cloud technology and environments, along with the benefits and security challenges of working in the cloud.
- Experience with tools like Salesforce, ChurnZero, Gainsight and Slack.
- Up to 30% required.
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ORCA Security Customer Success Engineer United States
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- High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
- Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
- Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
- Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.
As a , you’ll be the technical quarterback for Orca’s largest and most complex customers. You’ll partner closely with executives, architects, and security teams to ensure they unlock the full value of the Orca Platform, driving adoption, expanding use cases, and shaping long-term cloud security strategies.
You’ll combine with , serving as the bridge between our customers and Orca’s product, engineering, and go-to-market teams. From on-site visits to executive workshops, you’ll ensure customers achieve measurable outcomes and see Orca as a critical part of their cloud security transformation.
What You’ll Do:
- Serve as the trusted technical advisor for Orca’s most strategic customers.
- Lead customer visits, executive briefings, and technical workshops to accelerate adoption and strengthen relationships.
- Drive deployment, expansion, and operational excellence through architecture reviews and best practice guidance.
- Collaborate with customer stakeholders to align cloud security goals, compliance initiatives, and risk reduction strategies .
- Partner with Customer Success Managers to design and execute tailored success plans tied to business outcomes.
- Identify and remove technical blockers while advocating for customer needs across Product, Support, and Engineering.
- Present platform value and innovation in executive-level business reviews.
- Collaborate with Sales on renewals, expansions, and long-term strategic growth.
- Provide insights and feedback to influence Orca’s product roadmap and customer experience .
- 5+ years in customer-facing technical roles (CSE, TAM, Solutions Architect, or DevOps/Security Engineer).
- Proven experience with enterprise cloud environments (AWS, Azure, GCP).
- Hands-on knowledge of Kubernetes, containers, and CI/CD pipelines .
- Strong understanding of cloud security architecture and the CNAPP ecosystem .
- Proficiency in scripting, automation, and API integrations .
- Exceptional communication and consulting skills—able to engage both technical teams and C-level executives.
- A passion for helping customers operationalize security at scale and deliver measurable value.
- Bonus: Experience with IaC (Terraform) or Kubernetes certifications (CKA/CKAD/CKS) .
At Orca, you’ll join a passionate global team on a mission to make cloud security frictionless. You’ll work alongside innovators who challenge norms, build boldly, and care deeply about customer success.
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PayPal Account Representative SMB Outbound Sales United States, Pennsylvania
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Essential Responsibilities:
- Drive demand generation and qualification through cold calling, email outreach, and inbound lead response.
- Negotiate and close contracts, addressing legal, financial, and technical concerns effectively.
- Conduct thorough discovery to analyze customer needs and present pre-packaged solutions and use-cases.
- Maintain a rigorous pipeline with accurate forecasting and regular reporting on pipeline status and revenue forecasts.
- Collaborate across departments to ensure alignment and leverage customer insights to optimize offerings.
Expected Qualifications:
- 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
Responsibilities:
- Actively engage business owners who are interested in funding for their business
- Build exceptional relationships with business owners by establishing rapport and developing trust to understand their borrowing needs
- Listen attentively to customer needs and concerns; demonstrate empathy while overcoming customer objections
- Demonstrate a strong ability to close the deal while maintaining a high level of customer satisfaction
- Meet and exceed established sales and quality goals
- Utilize Salesforce to log, track and maintain customer records
- Embrace PayPal’s Culture and Values and be passionate about providing a world class customer experience
Preferred Qualifications:
- Bachelor’s degree or equivalent practical work experience
- Prior experience in sales, account management or inside sales within a B2B environment or marketing, financial services, or business development experience
- Superb interpersonal skills and the ability to build relationships and trust quickly over the phone
- Competitive nature with a strong passion and work ethic to exceed personal and professional goals
- Ability to work collaboratively and effectively, both on a team and individually, in a high energy, ever-changing, dynamic sales environment
- Must be quality and detailed oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products
- Strong communication skills to enable positive interaction with business owners and all levels and functions within the organization
- Proven experience adapting and thriving in a constantly changing environment
Our Benefits:
Any general requests for consideration of your skills, please
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PayPal Representative New Partners United States, Illinois, Chicago
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Essential Responsibilities:
- Collaborate with immediate team members to manage partnerships.
- Engage in regular communication with partners to ensure satisfaction.
- Suggest improvements to team processes and efficiencies.
- Contribute to the development of solutions for partner-related issues.
- Exercise judgment on issues of importance within the team.
Expected Qualifications:
- 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications
Responsibilities:
- Be an expert in the suite of merchant solutions PayPal offers, and be able to identify which solutions solve the partner’s needs
- Educate partners on the functionality, benefits, and value of PayPal products
- Identify and recommend additional products to help the partner maximize PayPal’s value
- Execute multiple projects simultaneously
- Supporting partners through the process of implementing PayPal products on their platforms by providing guidance on the integration and engaging cross-functional teams when needed
- Identify the proper internal contacts needed by building a network of cross-functional relationships
- Consistently follow-up until project is completed
- Demonstrate a strong ability to close the deal while maintaining a high-level of partner satisfaction
- Meet and exceed established productivity goals
Qualifications:
- Superb interpersonal skills and the ability to build relationships and trust quickly over various communication channels
- Top notch listening and communication skills, both verbal and written
- Highly resourceful team member with the ability to be extremely effective both independently and as part of a sales team
- A world-class communicator who can articulate complex ideas in concise and clear language
- Ability to keep multiple projects on track that involve complex solutions
- Comfortable networking to allow for seamless execution of projects with many moving parts
- Demonstrated proactive approaches to problem-solving in order to complete projects
- Must be highly organized, easily adaptable, and thrive on developmental feedback
- Highly competitive with a fire burning inside
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $81,000 to $133,100
Our Benefits:
Any general requests for consideration of your skills, please
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EY ServiceNow - HR Service Delivery HRSD Senior United States, Illinois, Chicago
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ServiceNow Senior Consultant – HR Service Delivery (HRSD)
You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.
Your key responsibilities
In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include:
- Interacting with business stakeholders to evaluate business models and processes.
- Analyzing newly implemented technology solutions to verify they meet business requirements.
- Collaborating with technical teams to design and deliver system architecture solutions.
Skills and attributes for success
Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.
- Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
- Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
- Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
- Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to create high quality deliverables and project artifacts
To qualify for the role, you must have
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 1 of the following ServiceNow certifications:
- ServiceNow Certified Implementation Specialist – HR Service Delivery
- 3+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
Ideally, you’ll also have
- Performance analytics and reporting experience – certifications are a plus
- Employee Center and Workplace Service Delivery experience – certifications are a plus
- Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,500 to $187,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $122,900 to $213,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity
Flywire is seeking a results-driven and energetic to join our growing B2B team. You will be the first point of contact for prospects and play a crucial role in driving top-of-funnel activity to support our enterprise sales efforts, focused on AR automation, ERP-integrated solutions, and cross-border payments.
Responsibilities:
- Qualify inbound and outbound leads across targeted verticals (Insurance, Franchising, Associations)
- Conduct discovery calls and identify prospect pain points aligned with Flywire’s I2C platform
- Collaborate with Account Executives to build pipeline and support enterprise motions
- Maintain accurate lead and activity data in Salesforce
- Stay up-to-date on industry trends, ERP ecosystem developments, and competitor moves
What we're looking for:
- 1–2 years of SaaS or FinTech BDR/SDR experience
- Strong communication, research, and objection-handling skills
- Familiarity with sales tools (Salesforce, Gong, LinkedIn Sales Navigator)
- Self-motivated, adaptable, and driven to learn
- Local to Boston or in EST is highly preferred. Candidates in CST will also be considered.
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
The US base salary range for this full-time position is $55-60k, plus commission, restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.
#LI-remote
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