Customer Service Coordinator jobs

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

As a , you’ll be the technical quarterback for Orca’s largest and most complex customers. You’ll partner closely with executives, architects, and security teams to ensure they unlock the full value of the Orca Platform, driving adoption, expanding use cases, and shaping long-term cloud security strategies.

You’ll combine with , serving as the bridge between our customers and Orca’s product, engineering, and go-to-market teams. From on-site visits to executive workshops, you’ll ensure customers achieve measurable outcomes and see Orca as a critical part of their cloud security transformation.

• Serve as the trusted technical advisor for Orca’s most strategic customers.
• Lead customer visits, executive briefings, and technical workshops to accelerate adoption and strengthen relationships.
• Drive deployment, expansion, and operational excellence through architecture reviews and best practice guidance.
• Collaborate with customer stakeholders to align cloud security goals, compliance initiatives, and risk reduction strategies .
• Partner with Customer Success Managers to design and execute tailored success plans tied to business outcomes.
• Identify and remove technical blockers while advocating for customer needs across Product, Support, and Engineering.
• Present platform value and innovation in executive-level business reviews.
• Collaborate with Sales on renewals, expansions, and long-term strategic growth.
• Provide insights and feedback to influence Orca’s product roadmap and customer experience .

• 5+ years in customer-facing technical roles (CSE, TAM, Solutions Architect, or DevOps/Security Engineer).
• Proven experience with enterprise cloud environments (AWS, Azure, GCP).
• Hands-on knowledge of Kubernetes, containers, and CI/CD pipelines .
• Strong understanding of cloud security architecture and the CNAPP ecosystem .
• Proficiency in scripting, automation, and API integrations .
• Exceptional communication and consulting skills—able to engage both technical teams and C-level executives.
• A passion for helping customers operationalize security at scale and deliver measurable value.
• Bonus: Experience with IaC (Terraform) or Kubernetes certifications (CKA/CKAD/CKS) .

At Orca, you’ll join a passionate global team on a mission to make cloud security frictionless. You’ll work alongside innovators who challenge norms, build boldly, and care deeply about customer success.

• Respond promptly to customer queries and complaints to find solutions and defuse tension.
  

• Ensure appropriate actions are taken to resolve customers’ problems and concerns, escalating as needed.
  

• Maintain customer accounts and accurate records of customer interactions, including inquiries, complaints, or comments.
  

• Use knowledge of products, services, or assigned expertise to answer inquiries or escalate to the appropriate team.
  

• Meet or exceed program metrics (quality, NPS, attendance, phone KPIs).
  

• Follow up with customers regularly to ensure satisfaction.
  

• Respond to customer inquiries within established SLAs.
  

• Proactively identify areas of opportunity to improve service.
  

• Deliver WOW, white-glove service to every customer.
  

• Handle calls, chats, and tickets in a support center environment.
  

• Collaborate with other teams to resolve customer issues effectively.
  

• Perform other related duties as assigned (scope may change with business needs).
  

• 3–5 years of Customer Service experience.
  

• High School diploma required; Business Degree preferred.
  

• Goal-driven and able to work under pressure.
  

• Excellent problem-solving and critical thinking skills.
  

• Collaborative mindset and ability to work cross-functionally.
  

• Outstanding written and verbal communication skills, including active listening.
  

• Service-oriented with a proven track record of resolving customer concerns.
  

• Strong computer skills and ability to learn new software quickly.
  

• Mandatory : Ability to work well with other teams, think critically, and operate an Apple Mac.
  

• Preferred experience with tools/software :
  

  • Genesys Office
    

  • Google Sheets
    

  • Microsoft Office (Excel proficiency strongly preferred)
    

  • Jotform
    

• Collectibles knowledge and prior customer support experience strongly encouraged. Collectible enthusiasts welcome!
  

• Health Insurance : Eligible for Medical, Dental, and Vision coverage.
  

• 401(k) Plan : Supporting your long-term financial goals.
  

• Paid Vacation : Full-time employees receive paid time off.
  

• Fun & Engaging Environment : Team celebrations, holiday events, and team-building activities.
  

• Growth Opportunity : Join a dynamic company experiencing hyper-growth in an exciting industry.
  

The base pay range for this position is expected in the range below:

In this role, your responsibilities will include but not limited to:

• Offer a premium, personalized interaction for key clients with Intel Foundry, beginning with a simplified integration process.
• Establish a comprehensive suite of customer interaction points, instruments, and procedures to ensure an exceptional experience for every new client utilizing Foundry Services.
• Capture and refine customer specific needs and infuse them into the strategic development of Intel Foundry's service portfolio.
• Collaborate with engineering divisions and partners and manage timelines, project scope, and allocation of priorities and resources across Intel Foundry.
• Determine business process improvements necessary across the key account customers and lead implementation across Intel Foundry Work with Intel Foundry Systems team to implement Foundry Practices in our infrastructure.
• Offer a unified point of contact for all technical inquiries pre- and post-sale for these key strategic initiatives.

Minimum qualifications listed below would be obtained through a combination of industry relevant job experience, internship experience and / orschoolwork/classes/research.The preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications:

• Bachelor's degree in Electrical Engineering, Materials Science, Chemical Engineering, Chemistry, Physics, Mechanical Engineering, or in a STEM related field of Study.
• 5+ years of deep semiconductor industry experience including a strong background in technology development, product development or manufacturing.
• Silicon or packaging business /roadmaps/technology experience.
• Prior experience in customer-centricroles in the semiconductor industry.
• Experience driving business or technology transformations, including needs, concepts, and systems.

Preferred Qualifications:

• Post Graduate degree in Electrical Engineering, Materials Science, Chemical Engineering, Chemistry, Physics, Mechanical Engineering, or in a STEM related field of Study (Ph.D. or MBA highly preferred).
• Prior experience in customer-centric roles in the semiconductor industry, Intel experience preferred.

Weoffer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here:

Key Responsibilities

Performs standard Tier I procedures including wafer measurement.

Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our .

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale helps our customers – who make smartphones, supercomputers, virtual reality headsets, autonomous vehicles and more – transform their ideas into reality. Our innovations Make Possible® a Better Future.

Inside our company, we apply the idea of Make Possible as we work together. We value our people and teams who turn possibilities into reality by advancing our strategy, accomplishing great things and empowering others. We are deeply committed to fostering a Culture of Inclusion where every person knows they belong, feels empowered to bring their whole self to work, and is inspired to grow.

If you’re looking for the next step in your future, consider Applied Materials. With the data explosion and new investment in semiconductors, it’s an exciting place to be.

Description

This role focuses on product, market analytics, actionable insights and communications consolidation in support of the Service Business Units (SBU) and Applied Global Services (AGS) segment. This person will engage cross-functionally torelevant analysis, aligned insights and internal/external executive communications in support of business operating rhythms. The person will contribute to strategic development in support of the SBU and AGS business strategy.

Responsibilities

• Responsible for developing product, business, market analytics & actionable insights/reporting supporting SBU and AGS strategic business and operating priorities.
• Partners within the SBU and cross functionally to support consolidation and on-time delivery of high quality internal/external AGS operating communications (Strategy, Quarterly Annual Operating etc…).
• Executing cross functionally defines and delivers data quality, reporting improvement and automation priorities
• Drives improvement in business, market segmentation and analytics to drive change in support of exceeding business growth outcomes/targets.
• Leads strong teams and cross-functional engagement across multiple geographies & external partners including Sales, Marketing, Operations, Finance, Legal etc. Communicates program progress /execution to senior executives and stakeholders.

Desired Skills, Competencies & Experience

• Tertiary degree qualified, with minimum 4+ years of relevant experience.
• Strong business communication materials creation/delivery capability and experience
• Strong business / marketing analytics experience with a performance-based track record
• Strong business and financial acumen, segmentation capability
• Semiconductor and or services industry experience desired
• Strong analytical & problem-solving skills
• Product and or service business experience desired
• Positive can-do hands-on entrepreneurial attitude that builds support for business needs
• Strong communication skills and interpersonal presence that extends confidence and humility
• Ability to effectively manage and deliver to business deadlines.
• Critical thinking and ability to influence and communicate effectively with cross-functional teams (Sales, finance, marketing, strategy, management).
• Excellent personal time management and project management skills.

Employee Type:

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail atAccommodations_Program@amat.com,or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

• Bachelor's degree or equivalent practical experience.
  
• 2 years of advertising, consultative sales, business development, online media environment, or marketing role.
  

• Experience in online sales, advertising, marketing and business development with knowledge of the advertising industry.
• Understanding of and passion for the CPG industry, landscape and its issues, a vision for its growth, and a commitment to advance Google's forward-looking strategies within the marketplace.
• High attention to detail and solution-oriented problem solving skills.
• Independent, comfortable with ambiguity, curious, and resilient.
• Proven success of collaborating with internal teams.