Customer Service Associate jobs

What you will accomplish:

• provide a comprehensive, 360 view of each customer

• Provide thought leadership on the customer segmentations and predicted signals that eBay needs to develop , based on internal and external customer data and developed using machine learning methods

• Provide strategic direction to build a modern, sustainable data program in collaboration with the data management and architecture teams, to serve as the foundation for our customer-centric efforts and external data sharing strategy

• Understand eBay’s internal data structure (domain owners, stewards etc.), internal data usage, and external data sharing risks and tie it back to the business needs

• Lead the creation of regular updates to the executive leadership team and throughout the eBay global business on the health of the eBay customer base, spotting the opportunity areas and working with partners to drive strategies that help eBay grow

• Collaborate closely with technology and data platform teams

What you will bring:

• 8+ years of experience in Customer data science, customer strategy and/or product roles, including 5+ years leading teams

• Master’s degree or equivalent experience or above in a quantitative field, e.g., statistics, mathematics, physics, computer science, economics, engineering.

• Consistent track record building analytical products and customer data-science driven programs

• Strong expertise in customer data, customer analytics and quantitative analysis approaches, including experience evaluating ML models with custom metrics and robust frameworks

• Deep understanding of data governance methodologies

• High-reaching, self-starter attitude; able to adapt to emerging challenges and implement under ambiguity.

• Experience with LLMs, prompt engineering, and RAG techniques (preferred)

The base pay range for this position is expected in the range below:

Key Responsibilities:

• Retrieve auction items from warehouse locations based on detailed shipping orders.

• Carefully pack items to prevent damage during transit, using appropriate packaging materials and techniques.

• Process shipping labels and documentation to ensure accurate delivery to the correct addresses.

• Inspect items before and after packing to confirm that they are in the correct condition and match auction specifications.

• Coordinate with team members and other departments to ensure a smooth workflow and timely dispatch of all items.

• Maintain a clean and safe work environment in compliance with company and safety standards.

• Utilize warehouse management software and tools to update inventory and track package statuses.
  

Qualifications:

• High school diploma or equivalent; further training or certification in logistics or warehouse management is a plus.

• Proven experience in a warehouse or shipping role, preferably in a high-volume or auction house setting.

• Exceptional attention to detail and accuracy.

• Strong organizational and time management skills.

• Ability to work effectively under stress and adapt to changing conditions.

• Excellent teamwork and communication skills.

• Physical ability to lift up to 50 lbs and stand for prolonged periods.

The base pay range for this position is expected in the range below:

At Goldin, our Finance team is dedicated to upholding the highest standards of accuracy, transparency, and efficiency across all financial operations. As an Accounting Associate, you will play a key role in ensuring the integrity of our financial data and supporting the smooth execution of our accounting processes. This is an exciting opportunity for someone who thrives in a dynamic, fast-paced environment and enjoys combining analytical thinking with modern financial tools to drive excellence in reporting and compliance.

• Record and classify all defaulted items in QuickBooks to maintain precise and reliable financial data.

• Prepare and post accurate account entries, ensuring a well-organized and compliant general ledger.

• Create and apply Accounts Receivable (A/R) and Accounts Payable (A/P) credits to maintain up-to-date customer and vendor accounts.

• Prepare and post journal entries to support adjustments and compliance with GAAP standards.

• Manage daily accounting operations, including A/P, A/R, and general ledger maintenance.

• Support month-end and year-end closing processes through reconciliations, accruals, and reporting activities.

• Maintain comprehensive documentation to support internal controls and external audits.

• Collaborate cross-functionally to ensure accurate recording of transactions related to auctions, consignments, and sales.

• Identify and implement opportunities to streamline workflows and enhance efficiency across accounting functions.

• Contribute to special projects and provide ad-hoc financial analyses that drive strategic decision-making.

• A strong understanding of accounting principles and GAAP compliance.

• Proficiency in QuickBooks and comfort working with accounting software and digital tools.

• Exceptional attention to detail and a commitment to maintaining accurate, well-documented financial records.

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Excellent communication and collaboration skills to work effectively with internal stakeholders.

• A proactive mindset with an eagerness to identify process improvements and contribute to team success.

The base pay range for this position is expected in the range below:

If you're the kind of person who knows the thrill of opening a fresh booster pack or organizing your card sleeves just right—you’ll feel right at home here.

As a Receiving & Inventory Associate on our Authentication Operations (Auth Ops) team in Louisville Kentucky, you’ll help protect the integrity of the trading card community by making sure every shipment we touch is verified, tracked, and handled with care. Whether it’s , ,
Yu-Gi-Oh! , or beyond, you’ll help maintain the integrity of the marketplace and the confidence of collectors worldwide.

This is a fast-paced, hands-on role where precision matters. You’ll receive and store inventory, pick customer orders, and ensure they are packed and shipped with accuracy and care. Every card you process helps power a marketplace built on trust—and fuels someone’s next big pull.

What We Offer

• Competitive Compensation: Night Shift $ 19.60 ($17.50 base + $2.10 shift differential) + Bonus

• Night shift (10:00 pm - 6:30 am )

• ​ Monday - Friday shifts

• Temperature controlled Facility

• Career Growth Potential: Become part of a prominent organization offering pathways for professional progress and growth.

• Embracing Diversity: eBay values diversity and is dedicated to establishing an inclusive workplace that supports all employees.

• Comprehensive benefits package encompassing medical, dental coverage, Holidays, PTO, Tuition Reimbursement, Paid Sabbatical, Stock Purchase Plan, and additional perks

Responsibilities

• : Efficiently receive and inspect incoming inventory to verify contents and condition, ensuring they meet eBay’s standards. Ensure all packages are ready for shipment by end of shift

• Verification Process
  : Support the authentication process by handling items with care, conducting initial inspections, and preparing them for expert review.

• Inventory Management
  : Accurately record, stow, pick, and manage inventory within eBay’s systems to maintain precise stock levels.

• Packing and Shipping
  : Safely pack items and prepare them for shipment, ensuring timely delivery to our customers.

• Compliance and Safety
  : Adhere to safety and compliance protocols while performing all tasks to maintain a secure work environment

• Schedule Adherence - Consistent adherence to scheduled days and hours

Qualifications

• Experience: Previous warehouse or inventory management experience is preferred but not essential.

• Skills: Strong attention to detail and excellent organizational skills. Ability to work within a fast-paced, metric-driven environment.

• Physical Demands: Ability to lift and move items up to 50 pounds; standing, walking, and stooping will be required.

• Great Teammate: Collaborative attitude and willingness to be part of a team committed to quality assurance and customer happiness.

• Willing to flex to multiple areas of work.

• Must be 18 years of age and have reliable transportation to commute to site

• Be willing to work mandatory overtime and some holidays when volume supports it

The base pay range for this position is expected in the range below:

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

What you will accomplish:

• Devote yourself to ensuring customer satisfaction

• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty

• Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department

• Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone

• Build strong feedback loops between customers and internal teams to continually improve customer experiences

• Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume

• Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service

What you will bring:

• 2+ years of technology customer support experience with exceptional customer service skills

• Technology or automotive industries experience

• Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications

• Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach

• Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills

• Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred

• Bachelor’s degree or equivalent a plus

Where & When You Will Work:

• Remote Hybrid - must be based in Jacksonville FL

• Remote four days per week - must be in office Wednesdays, and available for periodic (likely quarterly) in-office meetings. Office location is Southside Estates neighborhood of Jacksonville FL.

• Working Schedule: Monday - Friday, 9:00am - 5:00pm EST

The base pay range for this position is expected in the range below: