Call Center Specialist jobs
Ebay Customer Ops Specialist -Jacksonville United States, Florida
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What you will accomplish:
Devote yourself to ensuring customer satisfaction
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department
Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone
Build strong feedback loops between customers and internal teams to continually improve customer experiences
Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume
Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service
What you will bring:
2+ years of technology customer support experience with exceptional customer service skills
Technology or automotive industries experience
Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications
Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills
Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred
Bachelor’s degree or equivalent a plus
Where & When You Will Work:
Remote Hybrid - must be based in Jacksonville FL
Remote four days per week - must be in office Wednesdays, and available for periodic (likely quarterly) in-office meetings. Office location is Southside Estates neighborhood of Jacksonville FL.
Working Schedule: Monday - Friday, 9:00am - 5:00pm EST
The base pay range for this position is expected in the range below:
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Nvidia Data Center Quality Program Manager United States, Texas
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- US, WA, Remote
- US, GA, Remote
- US, CA, Remote
- US, DC, Remote
- US, VA, Remote
- time type
- Full time
- posted on
- Posted 2 Days Ago
- job requisition id
What you'll be doing:
Lead sophisticated programs focused on improving the quality and efficiency of data center infrastructure, hardware, and software domains with multi-year strategic roadmaps and cross-
Drive technical execution from requirements gathering through production launch, including writing technical specifications, coordinating release schedules, and ensuring operational readiness across multiple team dependencies
Own server hardware development, testing, and integration efforts for computing products, working closely with original design manufacturers and contract manufacturers on new product introductions at global manufacturing scale
Partner with software development teams to build automation programs for large-scale infrastructure testing and develop solutions that enhance operational performance across highly concurrent, high-throughput distributed systems
Guide enterprise network infrastructure and data center operations initiatives covering servers, storage, networking, power, and cooling systems while serving as domain leader for manufacturing test infrastructure
Lead continuous improvement initiatives for engineering processes, quality management, and operational excellence while leading risk mitigation strategies and critical path oversight
Build trusted partnerships across hardware teams, security professionals, supply chain, operations, and product management to drive technical decisions and resolve sophisticated multi-functional dependencies
What we need to see:
Bachelor's degree in Engineering, Computer Science, Electrical Engineering, Mechanical Engineering, or related technical field, or equivalent experience
12+ years working directly with engineering teams with demonstrated technical program management experience
More than 7 years of practical program or project management expertise being responsible for intricate technology ventures involving teams with multifaceted strengths
5+ years of software development experience with proficiency in programming languages.
5+ years leading hardware product development and new product introduction on a global manufacturing scale
Deep technical expertise in server, network, or storage product architecture and manufacturing test development
Strong understanding of large-scale distributed systems, data center infrastructure, and enterprise network architecture
Experience with Linux/Unix or Windows system administration, database management, and infrastructure automation
Demonstrated ability to lead programs across multiple teams, handle project scope, schedule, budget, and quality, and maintain executive-level relationships
Ways to stand out from the crowd:
8+ years directly leading sophisticated technology projects with experience designing and architecting highly reliable, scalable systems
Track record launching AI or ML server products with new technology enablement such as Liquid Cooling
Experience leading manufacturing test engineering teams within the server, network, or storage sector with expertise in Design for Excellence methodologies
Knowledge of security engineering, cryptography, quality management systems, and supply chain operations
Demonstrated single-threaded ownership of strategic programs with demonstrated ability to deliver groundbreaking systems independently in fast-paced, ambiguous environments
You will also be eligible for equity and .
Unity Customer Success Sales Consultant APAC Product Specialist United States, Connecticut, New Haven
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- Partner with APAC Sales teams to identify, qualify, and position Unity’s Customer Success products, including Support, Training, and Consulting, to drive customer adoption and retention.
- Collaborate with SMEs and regional stakeholders to design and scope customised success solutions aligned with customer goals.
- Track and report on Customer Success deal pipeline across the APAC region, providing insights that support forecasting and revenue growth.
- Work cross-functionally with Enablement, Customer Success, and Delivery teams to ensure a seamless transition from pre-sales to execution.
- Represent Customer Success in strategic customer discussions, sharing best practices and showcasing the value of Unity’s long-term engagement model.
- Proven ability to support sales teams in qualifying and positioning Customer Success, Support, Training, or Consulting offerings to enterprise clients.
- Strong understanding of SaaS or real-time 3D (RT3D) technologies and how they enable digital transformation across industries.
- Proficiency in managing and analysing sales pipelines using CRM tools such as Salesforce.
- Demonstrated skill in building and delivering customer-facing presentations or proposals that align technical solutions to business outcomes.
- Experience collaborating across regional and global teams to drive consistency and operational excellence in pre-sales activities.
- Familiarity with Unity’s ecosystem, real-time 3D workflows, or digital twin applications across industry and gaming sectors.
- Experience supporting enterprise or government clients within the APAC region.
- Knowledge of customer success methodologies or service delivery frameworks.
- Exposure to professional training, consulting, or enablement program design.
- Relocation support is not available for this position
- Work visa/immigration sponsorship is not available for this position
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
Nvidia Senior Solutions Architect - Data Center Infrastructure United States, Texas
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- US, CA, Santa Clara
- US, WA, Seattle
- time type
- Full time
- posted on
- Posted 4 Days Ago
- job requisition id
As part of the NVIDIA Solutions Architecture team, you will navigate uncharted waters and gray space to drive successful market adoption by balancing strategic alignment, data-driven analysis, and tactical execution across engineering, product, and sales teams. You will serve as a critical liaison product strategy and large-scale customer deployment.
What you’ll be doing:
Lead the end-to-end execution for key Hyperscalers customers to optimally and rapidly go-to-market at scale with NVIDIA data center products (e.g., GB200).
Partner with Hyperscalers Product Customer Lead to understand strategy, define metrics, ensure alignment.
Data-Driven Execution: Collect, maintain, and analyze sophisticated data trends to assess the product's market health, identify themes, challenges, and opportunities, and guide the customer to resolution of technical roadblocks.
Problem Solving & Navigation: Navigate complex issues effectively, embodying a productive leader who balances short-term unblocks with long-term process and product improvements.
Executive Communication: Deliver concise, direct executive-level updates and regular status communications to multi-functional leadership on priorities, progress, and vital actions.
Process Improvement: Integrate insights from deployment challenges and customer feedback into future developments for processes and products through close partnership with Product and Engineering teams.
What we need to see:
BS/MS/PhD in Electrical/Computer Engineering, Computer Science, Physics, or other Engineering fields or equivalent experience.
8+ years of combined experience in Solutions Architecture, Technical Program Management, Product Management, System Reliability Engineer or other complex multi-functional roles.
Proven track record to lead and influence without direct authority across technical and business functions.
Proven analytical skills with experience in establishing benchmarks, collecting/analyzing intricate data, and redefining data into strategic themes, action items, and executive summaries.
Skilled in reviewing logs and deployment data, and aiding customers in resolving technical concerns (e.g., identifying performance issues associated with AI/ML and system architecture).
Ways to stand out from the crowd:
Lead multi-functional teams and influence interested parties to address challenges in customer datacenter deployments, ensuring cluster health and performance at scale.
Established track record of driving a product from the pilot phase to at-scale deployment in a data center environment.
Hands-on experience with NVIDIA hardware (e.g., H100, GB200) and software libraries, with an understanding of performance tuning and error diagnostics.
Knowledge of DevOps/MLOps technologies such as Docker/containers and Kubernetes, and their relationship to data center deployments.
Confirmed capacity to align, adopt, and disseminate insights among various internal teams (e.g., collaborating with other program leads).
You will also be eligible for equity and .
Nvidia Senior Material Management Specialist Data Center Infrastruc... United States, Texas
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- US, MD, Remote
- US, CA, Remote
- time type
- Full time
- posted on
- Posted 2 Days Ago
- job requisition id
What you'll be doing:
Act as the subject matter expert (SME) for material management processes supporting data center infrastructure hardware across its full lifecycle.
Be responsible for the planning and execution of operational hardware sparing strategies to ensure availability and minimal downtime.
Own the end-of-life (EOL) management process for infrastructure hardware, including decommission planning and material disposition.
Ensure inventory accuracy through ongoing audits, reconciliation processes, and alignment with data center operational needs.
Apply ABC inventory classification methodology to prioritize and optimize stock levels based on usage, cost, and criticality.
Maintain and improve material planning models to support forecasting and capacity planning initiatives.
Analyze data trends to drive continuous improvements in inventory optimization, cost control, and operational efficiency.
What we need to see:
12+ years of experience in material management, inventory operations, or hardware lifecycle support within data center infrastructure, manufacturing, or supply chain environment.
Solid grasp of data center hardware components (servers, networking, storage, etc.) and their lifecycle (deployment, sparing, EOL).
Demonstrable experience with inventory control practices, including ABC classification, stock audits, and accuracy initiatives.
Excellent organizational and documentation skills; attention to detail is a must.
Bachelor’s degree in Supply Chain Management, Operations, Logistics, Information Technology, or related field; or equivalent experience.
You will also be eligible for equity and .
3M Global Procurement Category Specialist Specialty Chemicals United States, Minnesota
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The Impact You’ll Make in this Role
As a Global Procurement Category Specialist , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:
- Procurement Sub-Category Leadership: Initiates and designs plans to implement Global procurement solutions that will achieve measurable business results. Assembles and leads multiple project teams to implement sourcing solutions. Establishes close working relationships with business unit management and suppliers on sourcing strategies and activities. Researches and understands the short and long-term market outlook for assigned materials and feedstocks. Performs complex contract negotiations. Proactively communicates project direction and status with key regional and/or business unit management. Recommends and influences management decisions in the area of sourcing solutions. Negotiates to resolve issues, implement strategies and ensure client satisfaction
- Procurement Analysis and Design: Determines and implements solutions for multi-faceted situations regarding the distribution of business, negotiation or category strategy, supplier management, and external sources of supply. Develops cause and effect analysis and documentation. Develops and recommends tactical and strategic solutions to business unit clients and management
- Procurement Process Improvement : Identifies and implements opportunities for process improvements that improve service, speed or cost, through analysis of sourcing information and metrics. Minimizes the total product and process cost by leading cost-reduction efforts and facilitating the implementation of innovative sourcing best practices. Recognizes impacts on related processes and ensures communication of issues and proposed solutions to appropriate business and process owners.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- Bachelor’s degree or higher in Business, Supply Chain or Engineering (completed and verified prior to start)
- Three (3) years of combined in sourcing, procurement, supply chain, or chemical & polymer engineering experience in a private, public, government, or military environment
Additional qualifications that could help you succeed even further in this role include:
- Supplier relationship management
- Negotiation experience
- Strong writing skills
- Strong collaboration skills with internal and external stakeholders
- Project management training, experience and aptitude
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.
Unity Web Operations Specialist United States, Oregon
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- Act as the subject-matter expert for our CMS, managing both operational workflows and technical configuration.
- Lead strategic CMS projects, including workflow automation, schema design, and architecture improvements.
- Configure and maintain CMS data models and content structures to support scalable publishing.
- Troubleshoot CMS-related issues (including technical bugs, integrations, and permissions) and collaborate with Engineering when escalations are required.
- Partner with Engineering, PMM/CMMs, Design, and Localization to ensure the CMS supports multi-language, global content delivery.
- Design and deliver training and enablement programs to support self-serve publishing across Unity and maintain documentation
- Continuously monitor and improve CMS performance to align with both business priorities and user experience.
- Strong, hands-on experience with CMS platforms (Sanity a plus), including schema configuration and workflow management.
- Ability to diagnose and resolve technical issues, partnering with Engineering when deeper development is required.
- Proven ability to make complex systems intuitive for non-technical audiences.
- Demonstrated balance of operational rigor and strategic thinking.
- Clear and confident communicator with a collaborative, solutions-first mindset.
- Experience scaling CMS systems for multi-language, global content delivery.
- Familiarity with localization workflows, automation, and integrations.
- Background in content operations, digital publishing, or technical support.
- A track record of creating documentation, tooling, or training that reduces friction and empowers teams.
- A personality that thrives in fast-paced, detail-driven environments.
- Relocation support is not available for this position
- Work visa/immigration sponsorship is not available for this position
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
Gross pay salary$90,000—$110,000 USDShare
What you will accomplish:
Devote yourself to ensuring customer satisfaction
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department
Provide timely, empathetic support to customers through our Zendesk software, handling incoming chats and emails with care and speaking with Caramel customers over the phone
Build strong feedback loops between customers and internal teams to continually improve customer experiences
Maintain and influence Standard Operating Procedures (SOPs) to ensure consistency and effectiveness and enhance our customer Knowledge Base/FAQ to proactively address common queries and reduce ticket volume
Identify and promptly resolve customer issues, collaborating with cross-functional teams as needed to deliver exceptional service
What you will bring:
2+ years of technology customer support experience with exceptional customer service skills
Technology or automotive industries experience
Proficient with or the ability to quickly learn an array of computer software and Microsoft office applications
Effective communication skills via any means with individuals of any level internally and externally, employing a consultative approach
Ability to help non-technical customers solve technical issues, employing sophisticated problem-solving and analytical skills
Automotive industries experience and basic knowledge of automobile terminology and purchase and sale documentation preferred
Bachelor’s degree or equivalent a plus
Where & When You Will Work:
Remote Hybrid - must be based in Jacksonville FL
Remote four days per week - must be in office Wednesdays, and available for periodic (likely quarterly) in-office meetings. Office location is Southside Estates neighborhood of Jacksonville FL.
Working Schedule: Monday - Friday, 9:00am - 5:00pm EST
The base pay range for this position is expected in the range below:
These jobs might be a good fit
