Call Center Specialist jobs

The Expoint Call Center Specialist role is an incredibly important position within the tech industry. This specialist will be responsible for assisting customers with product-related queries and providing solutions for tech related issues. This could be anything from troubleshooting a computer issue, to helping a customer set up a new device. Call Center Specialists are always the first point of contact for customers, acting as voice or electronic 'front doorstep' for our company. The specialist must be able to respond quickly and accurately to customer inquiries, accurately inform customers of their options, and be willing to provide solutions that exceed the customer’s expectations. They must be able to quickly assess the nature of the customer’s issue, build a rapport and develop positive customer relationships, making sure their service experience is seamless and positive. Expoint values Call Center Specialists as professionals who drive excellent customer service and are passionate about helping others. To be successful, a specialist should also have a basic understanding of technology and a strong sense of empathy. They should be highly organized and great communicators, both written and verbal. Moreover, they must have the enthusiasm to continuously gain new knowledge and the skill to utilize it. At Expoint, our Call Center Specialists will be offered competitive wages, flexible hours, and opportunities for advancement. We look forward to having a Call Center Specialist join our team - helping our customers with their tech-related needs quickly and efficiently. If you are up for the challenge, apply today!