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4,864 jobs found
04.04.2024
CG
Citi Group Sr Customer Service Manager - VP Hybrid United States, Virginia, Norfolk
Manage one or more teams in servicing and/or sales as well as complex and variable issues with significant impact over department(s) Evaluates team’s performance, make recommendations for pay increases, hiring,...
Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service. Identify opportunities for...
Participates from inception through implementation, in cross-functional or cross business issues designed to ensure business compliance with laws, regulations, and policy requirements across key/complex risk levels. Utilizes Customer Service Issue...
Closely business partner with Global Customer Service functional executives to scale with company growth and ensure achievement of business and financial objectives. Manage annual planning and monthly forecast. Analyze drivers...
Solid understanding of semiconductor manufacturing & wafer fab equipment (operational & service experience). Works on issues where analysis of situation or data requires review of relevant factors. Receives assignments in...
Communication of business progress and all related action. Setting goals and controlling achievements. Establishing training and career development plans. Reduce cycle time. Drive continuous improvement of technical performance. Empower the...
Troubleshoot and resolve Customer Service related queries through phone, chat and web tickets in accordance with Fortinet policies and procedures. Professionally screen incoming customer calls, assist with ticket creation, verify...
Manage one or more teams in servicing and/or sales as well as complex and variable issues with significant impact over department(s) Evaluates team’s performance, make recommendations for pay increases, hiring,...
A Customer Service Manager for Expoint, the premiere job searching platform for the tech industry, is an integral part of our business. We're looking for an energetic individual who can bring professionalism, dedication, and enthusiasm to their role as manager.
Your primary duties involve overseeing the customer service team, ensuring that our customers receive excellent service that is in line with our high standards. You'll be managing a variety of customer service tasks, such as resolving customer inquiries, resolving disputes, and ensuring that all customer service policies and procedures are followed. You'll also be working closely with other departments to maintain customer relations and satisfaction.
Your responsibilities will also extend to developing customer care initiatives and carrying out special projects to ensure that customer service standards are met. You'll be responsible for onboarding and training customer service representatives, implementing customer service strategies, and evaluating performance metrics. To excel in this position, you should have excellent communication skills, problem-solving skills, and a strong understanding of customer service principles and practices.
This is a great opportunity for someone looking to take on a managerial role in the tech industry. If you're looking for an exciting and challenging role that involves managing and motivating a customer service team, this is the perfect fit. Please submit your resume and cover letter to start your application with Expoint.