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856 jobs found
07.04.2024
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Fortinet Customer Service Representative United States, California, Sunnyvale
Troubleshoot and resolve Customer Service related queries through phone, chat and web tickets in accordance with Fortinet policies and procedures. Professionally screen incoming customer calls, assist with ticket creation, verify...
Provides customer facing support from new customer creation, product/service contract and order management, forecast entry to shipments/returns support. Manages overall customer performance to forecast, including overall regional forecast accuracy analysis,...
Take inbound customer service calls and provide accurate, satisfactory answers to Dental Professional questions and concerns. Take ownership to determine customer’s requirements and recommend appropriate solutions. Effectively multitask while engaging...
Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team. Provide feedback and present ideas for improving or implementing...
Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service. Identify opportunities for...
Analyze complex mortgage-related inquiries and identify root causes. Conduct in-depth research using various resources to gather relevant information. Collaborate with cross-functional teams to resolve customer issues effectively. Prepare detailed and...
Troubleshoot and resolve Customer Service related queries through phone, chat and web tickets in accordance with Fortinet policies and procedures. Professionally screen incoming customer calls, assist with ticket creation, verify...
The Customer Service Coordinator role is a key element to the tech industry and Expoint, a job searching platform exclusively for hiring within the tech industry. This role requires someone who can be the bridge between customers and colleagues, handling customer enquiries and looking for solutions that make the customer experience positive.
The most important quality of this position is clear and effective communication. As a Customer Service Coordinator, you must be able to listen to customer complaints and respond in an organized, professional manner. It is essential that the customer questions are answered accurately and the customer's needs are met in the most efficient way. Furthermore, you will be expected to multi-task, collaborate with colleagues, determine customer interest and concerns, and create strong customer relations.
As a Customer Service Coordinator, you need to have good problem solving skills as well as the ability to comply with company policies and procedures. You will be asked to manage your allocated customer database, become proficient with the company's computer system, and ensure that customer requirements are met.
You will be working in a lively and fast-paced environment so the ideal candidate must be flexible, organized, and be able to remain proactive in their tasks. Collaborating with various departments, such as IT, marketing, and sales in order to provide a better customer experience is also a required skill.
If you think you have what it takes to become a Customer Service Coordinator, then Expoint is the perfect platform to showcase your customer service skills. Be sure to create an impressive yet straightforward profile and increase your chances to get hired!