Senior Financial Analyst jobs in United States, Virginia, Richmond

Job Description:

This job is responsible for working with a team of Global Payments Operations (GPO) professionals that specialize in Automated Clearing House (ACH) Production which entails preparing, executing, monitoring, and balancing the Automated Clearing System (ACX) processing windows throughout the day to ensure timely and accurate processing of funds according to requirements of the National Automated Clearing House Association (NACHA). Key tasks include analyzing the day-to-day ACH file issues/suspends, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include executing, monitoring, and verifying ACH jobs, completing complex non-routine analytics, creating reports, and engaging with clients and internal associates via telephone and email for ACH Files that fail straight through processing edits and checks. Job expectations include supporting continuous improvement and understanding the criticality of accurate, timely, and appropriate actions in support of the payments operations environment.

Responsible for the day-to-day analysis, research and resolution of varied problems related to processing of ACH files including, but not limited to, duplication, out of balance, invalid dates, etc.

Responsibilities:

• Complete numerous tasks in preparation for window execution
• Executes windows on scheduled intervals
• Balance Windows
• Escalate system abends (failures) timely and appropriately
• Consult with clients and internal associates via phone (incoming and outgoing calls)
• Consult with clients and internal associates via email communications (shared mailbox)
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance status

Skills:

• Attention to Detail (Capture progress in the following tools: Mattermost, ACHieve, Avaya, Track phone calls, eTask platform for working exceptions, & Task Tracker)
• Monitoring, Surveillance, and Testing
• Ability to retain Policies, Procedures, and Guidelines
• Ability to work in a fast-paced environment
• Positive attitude and ability to work within a team
• Regulatory Compliance
• Strong Written Communications
• Adaptability
• Business Acumen
• Continuous Improvement
• Critical Thinking
• Change Management
• Consulting
• Data Management
• Reporting
• Research

Required Qualifications:

• High attention to detail and critical thinking skills
• Ability to adapt to changing priorities and manage multiple initiatives simultaneously
• Minimum 2 years of experience in operations analysis, business process improvement, or a similar role within financial services or a regulated industry
• Strong written and verbal communication skills

Desired Qualifications:

• Exposure to NACHA Requirements
• Minimum 5 years of experience in operations or a similar role within financial services or a regulated industry
• Bachelor’s degree
• Proven ability to perform complex, non-routine data analysis using tools such as Excel

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Inbound Call Center Customer Service Rep receiving calls including day-to-day analysis, research and resolution of varied problems related to ACH
• Responsible for reviewing inquires from our financial institution clients utilizing SWIFT to communicate between Bank of America and other Financial institutions to resolve any open quires on post settlement payments
• Functions include administering defined procedures, analysis and report generation, and exception processing
• Contact both external banks and internal clients to resolve any inquiries on payments using the GIN system to work on individual cases
• Aid clients in queries surrounding payments post settlement, queries include amendments, return of funds, bene claims nonreceipt of funds, recall of funds
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• Minimum of 1 year call center experience
• Must be able to Multitask using various systems/applications as well as different tasks at different times.
• Exceptional Customer Service experience and excellent oral and written communication skills
• Typing and Data entry experience
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure
• Experience with working independently and on teams
• Experienced with Microsoft Office Suite, especially Excel
• Experienced with managing multiple priorities and multi tasks

Desired Qualifications:

• Experience receiving at least 40+ USD Wire or ACH calls throughout the business day,
• Expert level Excel experience
• Working knowledge of payment investigations system ​
• Electronic Wiring and Financial industry experience
• Business, Finance, Accounting, Economics, or similar major preferred

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

Job Description:

As a Financial Solutions Advisor Stage I (FSA I), your journey begins obtaining your Securities Industry licenses, where you receive dedicated and personalized classes for your Securities Industry Essentials [SIE], Series 7 and Series 66 Exams. Once you obtain your licenses, you will be taught the foundational skills needed to be an advisor – from acquiring, building and managing client relationships to considering a client’s complex financial picture and guiding them with advice and solutions to help them live their best financial lives, all while humanizing financial interactions. Once you have reached your key milestones, you will begin working in a financial center where you will help to deliver Bank of America’s core banking, investment solutions and approach to client care. We will equip you with everything you need as you move through the stages of development.

Once you have demonstrated success as a licensed Financial Solutions Advisor Stage I, you will typically progress into the next role, Financial Solutions Advisor Stage II, where you will continue to practice the skills you’ve learned by growing and deepening relationships within a portfolio of clients. As a successful Financial Solutions Advisor Stage II, you will have the opportunity to advance in many roles within Bank of America and Merrill. The Academy will support you along the way with dedicated programs, tools, and resources throughout your career journey.

This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination.

We’ll help you

• Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success.

• Get training and one-on-one coaching from Academy managers who are invested in your success.

• Grow your business knowledge by using a defined consultative approach with clients to systematically identify client needs and appropriate solutions.

• Earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses (63 & 65 accepted, in lieu of 66) though structured lessons and dedicated study time. You must obtain your SIE within 30 days of being hired & your Series 7 & 66 within 120 Days - a requirement for the role.

• Build your network. Starting at a financial center, you’ll interact with banking customers, small business owners and higher net worth clients alike. You’ll be able to leverage our relationships with one out of two households in the U.S. to help eventually grow your business.

• Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence, and recommend strategies to help clients achieve their financial goals and life priorities.

• Collaborate with core banking and investment partners. Connect clients to the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs.

Required Qualifications:

• Aptitude in obtaining required industry licenses.
• Must be self-disciplined in managing time and capacity.
• Experience in cultivating client relationships, accessing needs and recommending solutions.
• Success creating strong peer relationships through effective communication and collaboration.
• Demonstrates a results-driven mindset while prioritizing client’s interest in a complex, fast-paced environment.
• Executes multiple tasks simultaneously.
• Learns and adapts to new technology or applications.

Desired Qualifications:

• Bachelor’s degree and/or a minimum of one year of financial services industry or sales experience

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Monday – Fridays and rotating Saturdays

Responsibilities:

• Basic level reporting,

• Customer service support

• Reviewing and processing wire transactions for item processing.

• Ensures quality service and effective and efficient Wire Operations support for the assigned area's internal business partners and/or external customers/clients.

• Performs all the functions required at the Sr. Ops Rep level and typically will act as a workflow coordinator and/or a subject matter expert.

• Able to prioritize daily work to meet deadlines and goals for Federal Reserve cutoff.

• Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities where needed.

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring, Surveillance, and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking

Hours - 11am - 8pm EST

What you will do:

• Guide customers in building scalable, optimally managed solutions and adaptable to technological improvements using Red Hat technologies.

• Continuously learn, grow, and adapt to new skills and technologies.

• Travel weekly, Monday-Thursday, to client locations

What you will bring:

• Required Experience:

• Active Top Secret SCI clearance, with Polygraph

• Experience with delivering an implementation based on an architectural design

• Demonstrated ability to lead a technical project, including collaborating on project timelines and maintaining project and technical documentation

• Ability to identify stakeholder needs and set expectations regarding project timelines and scope of work

• Experience working collaboratively across diverse teams and stakeholders

• Knowledge and desire to mentor

• Technical Skills:

• Associate or Bachelor's degree or higher in computer science or a technical discipline

• Technical certifications like Security +, and network+ Experience delivering successful modern cloud platform consulting engagements

• Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative

• Prior experience with Source code management tools such as Gitlab.

• Experience with or working knowledge of Ansible

• Experience with enterprise cloud solutions like Platform-as-a-Service

• Experience with container technologies such as Docker, Podman, and Kubernetes

• It is essential to have some basic knowledge of networking principles such as TCP, DNS, DHCP, IPs

• Broad and deep technical experience with one or more virtualization and cloud technologies like OpenStack, Red Hat Virtualization, VMWare vSphere, Microsoft Hyper-V, Amazon Web Services (AWS), or Microsoft Azure

• Demonstrated track record of working in a strategic advisory role to senior IT and business executives, including extensive experience presenting to C-level executives at large firms

• Excellent written and verbal communication and presentation skills

After joining Red Hat, You will undergo an intensive customized training program on Red Hat technologies and Services solutions. Here's how your skill set will evolve and what you'll learn during your first year in the role:

In two months, be prepared to join a project team by acquiring the following:

• Understanding of how to build production-ready technical solutions integrated with existing enterprise systems.

• Learn technologies and consulting skills to enhance your abilities through enablements designed and taught by Red Hat experts and certification.

• Through everyday networking and community events, gain exposure and collaboration within Red Hat Services & the more prominent organization.

Within six months, support Services on a project by attaining the following:

• Successful, collaborative delivery of customer projects as a technical lead through expertise in Red Hat’s technologies.

• Knowledge of how a customer use case can be developed into a project plan and how those requirements align with Red Hat’s technologies.

• Continue expanding your knowledge and network, both internal and external, through enablement, communities, customers, and meetups.

Within 12 months, demonstrate technical leadership by accomplishing the following:

• Successfully implementing complex, large-scale solutions in customer environments.

• Active engagement and knowledge sharing with our internal and external communities of practice on lessons learned, best practices, and how-tos.

The salary range for this position is $127,860.00 - $211,080.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

Responsibilities:

• Lead analysis to optimize deployment and efficacy of new authentication tools.

• Explore AI solutions and tools to continually improve fraud control economics

• Navigate internal governance and regulatory space to deploy AI and other advanced tools in a well-governed manner (model risk management and AI toll gates)

• Develop compelling vision and data driven business cases for transformation initiatives. Lead efforts to prioritize authentication and other fraud-related investments across channels (online, call center, in-person).

• Facilitate regular routines for stakeholders and senior executives.

• Build and lead cross-functional teams to solve complex, high impact business problems.

• Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance

• Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics

• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management

• Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights

Required Qualifications:

• 5+ years of Fraud experience

• B.A./B.S in Computer Science, Data Science, Engineering, Business, Statistics or quantitative related field

• SQL and/or SAS coding ability

• Advanced knowledge of Excel

• Excellent communication and presentation skills

• Experience analyzing and optimizing complex systems and controls

• Experience managing competing priorities

• Ability to understand the information needs of business users and senior leaders and build to those specifications with minimal direction

Desired Qualifications:

• 10+ years of Fraud experience

• Experience deploying and using AI-based solutions to drive business value

• Experience optimizing deployment and ongoing management of risk mitigation tools

• Advanced degree in Computer Science, Data Science, Engineering, Business, Statistics or quantitative related field

• Fraud and/or Claims background with focus on Authentication

• Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Deposits, Online Retail Merchant, Payment Processing, Digital, Call Center, etc.)

• Demonstrated ability to manage cross-functional teams

Skills:

• Business Analytics

• Analytical Thinking

• Data and Trend Analysis

• Fraud Management

• Problem Solving

• Artificial intelligence / Machine Learning

• Innovative Thinking

• Statistical Design of Experiments and Solution Testing

• Presentation Skills

• Risk Management

• Oral and Written Communications