Bank Of America Senior Operations Analyst - GPP ACH Productions 

United States, Virginia, Richmond 

832134206

Job Description:

This job is responsible for working with a team of Global Payments Operations (GPO) professionals that specialize in Automated Clearing House (ACH) Production which entails preparing, executing, monitoring, and balancing the Automated Clearing System (ACX) processing windows throughout the day to ensure timely and accurate processing of funds according to requirements of the National Automated Clearing House Association (NACHA). Key tasks include analyzing the day-to-day ACH file issues/suspends, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include executing, monitoring, and verifying ACH jobs, completing complex non-routine analytics, creating reports, and engaging with clients and internal associates via telephone and email for ACH Files that fail straight through processing edits and checks. Job expectations include supporting continuous improvement and understanding the criticality of accurate, timely, and appropriate actions in support of the payments operations environment.

Responsible for the day-to-day analysis, research and resolution of varied problems related to processing of ACH files including, but not limited to, duplication, out of balance, invalid dates, etc.

Responsibilities:

• Complete numerous tasks in preparation for window execution
• Executes windows on scheduled intervals
• Balance Windows
• Escalate system abends (failures) timely and appropriately
• Consult with clients and internal associates via phone (incoming and outgoing calls)
• Consult with clients and internal associates via email communications (shared mailbox)
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance status

Skills:

• Attention to Detail (Capture progress in the following tools: Mattermost, ACHieve, Avaya, Track phone calls, eTask platform for working exceptions, & Task Tracker)
• Monitoring, Surveillance, and Testing
• Ability to retain Policies, Procedures, and Guidelines
• Ability to work in a fast-paced environment
• Positive attitude and ability to work within a team
• Regulatory Compliance
• Strong Written Communications
• Adaptability
• Business Acumen
• Continuous Improvement
• Critical Thinking
• Change Management
• Consulting
• Data Management
• Reporting
• Research

Required Qualifications:

• High attention to detail and critical thinking skills
• Ability to adapt to changing priorities and manage multiple initiatives simultaneously
• Minimum 2 years of experience in operations analysis, business process improvement, or a similar role within financial services or a regulated industry
• Strong written and verbal communication skills

Desired Qualifications:

• Exposure to NACHA Requirements
• Minimum 5 years of experience in operations or a similar role within financial services or a regulated industry
• Bachelor’s degree
• Proven ability to perform complex, non-routine data analysis using tools such as Excel

1st shift (United States of America)