Quality Assurance jobs in United States, Virginia, Richmond

Responsibilities include:

• Responsible for the leading the coordination and execution of key quality assurance reviews, including providing major input to planning and testing, as well as identification, development, and documentation of exceptions related to quality assurance reviews

• Deliver verbal and written communication to the audit teams and audit leadership

• Establish and maintain effective relationships with audit teams and audit leadership

• Support the implementation of the team’s strategic imperatives/priorities

• Design and execute best-in-class operational processes and improvement initiatives of moderate complexity for the quality assurance and improvement program

• Manage direct reports and staff during audit engagements and provide feedback on work performed.

• Provide training and coaching to audit team members during quality assurance reviews as applicable

• Work independently under general supervision, and can exercise latitude for initiative and independent judgment.

Here's what we're looking for in an ideal teammate:

• You are a critical thinker who seeks to understand the business and its control environment.

• You believe insight and objectivity are core elements to providing assurance on the effectiveness and efficiency of Capital One’s governance, risk management, and internal control processes.

• You possess a relentless focus on quality and timeliness.

• You adapt to change, embrace bold ideas, and are intellectually curious. You like to ask questions, test assumptions, and challenge conventional thinking.

• You develop influential relationships based upon shared risk objectives and trust to deliver outstanding business impact and elevate Audit’s value proposition.

• You’re a firm believer that a rich understanding of data, innovation, and technology will only make you a better auditor. This will require leveraging the power of data analytics and furthering your technical expertise.

• You're a teacher. You do the right thing and lead by example. You have a passion for coaching and investing in the betterment of your team. You lead through change with candor and optimism.

• You create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent.

Basic Qualifications:

• Bachelor's Degree or military experience

• At least 7 years of experience in auditing, accounting, financial analysis, or a combination

• At least 5 years of experience leading audits and performing in the role of auditor-in-charge
  

Preferred Qualifications:

• Master’s Degree in Auditing, Master’s Degree in Accounting, Master’s Degree in Information Systems or Master of Business Administration

• Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Systems Auditor (CISA)

• 10+ years of experience in Banking or in the financial services industry

This role is hybrid meaning associates typically spend 3+ days per week (Monday - Thursday) in-person at one of our offices listed on this job posting. Fridays are enterprise-wide virtual work days.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Job Responsibilities:

• Review complex loan documents

• Ensure documentation accurately reflects the intentions of the credit action

• Facilitate teamwork

• Solid knowledge required for the role and pursues gaining new knowledge whenrequired.

• Positively accept change and engage productively with the team and relevantstakeholders.

• Ensure transactions are closed in compliance with the Bank’s loan policy

• Demonstrates ability to balance required regulatory and policy requirements whenmaking decisions

• Resolve issues identified during the review process and use judgment to involve themanager

• Develop, design, and follow inter-departmental controls and risk reducing processes.

• Maintain accuracy and borrower satisfaction as the singular priority

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of one of the hub locations based in 28203 or 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 1 year of experience in banking or financial services

• At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

Preferred Qualifications:

• Bachelors degree or military experience

• 2+ years of Commercial Loan Closing or Servicing experience

• 2+ years of Loan Syndication experience

• 2+ years of experience with Advanced Commercial Banking System (ACBS)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.