Production Support jobs in United States, Virginia, Richmond

Job Summary:

Responsibilities:

• Provide advanced technical support for complex issues, addressing system and application-related challenges.

• Familiarity with microservices architecture, understanding how to support and troubleshoot microservices-based applications.

• Proficient in writing and executing SQL script to extract and analyze data.

• Diagnose and resolve software issues in a timely and efficient manner to meet service level agreements (SLAs).

• Monitor system performance and proactively identify potential issues before they impact users.

• Create and maintain comprehensive documentation related to troubleshooting procedures, system configurations, and support processes.

• Share knowledge with team members and contribute to the development of training materials.

• Work closely with cross-functional teams, including software developers , product managers and platform engineers to address and resolve complex technical issues.

• Collaborate with Level 3 support to perform root cause analysis and contribute to long-term solutions.

• Communicate effectively with customers to understand and troubleshoot issues, providing timely updates and resolutions.

• Ensure a high level of customer satisfaction through professional and courteous interactions.

• Identify opportunities for automation to streamline repetitive tasks and enhance efficiency.

• Contribute to continuous improvement initiatives, suggesting and implementing process enhancements.

• Participate in on-call rotations to provide 24/7 support for major incidents.

• Respond promptly to emergency situations, contributing to swift resolution and minimizing downtime.

Basic Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• At least 7 years of system engineering experience

• At least 5 years of software troubleshooting or software customer support experience

Preferred Qualifications:

• 1 + year of experience with Snowflake and Databricks

• Experience with scripting languages (Python, Bash)

• 3 + years of experience in DevOps Engineering

• 3 + years of experience with public cloud technologies

• 2 + years of experience using monitoring tools (AWS Cloudwatch, Splunk, New Relic)

• AWS Certified Solutions Architect – Associate Certification.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Job Description:

Job Description:
This job is responsible for providing front-line support to end users, responding to issues related to incidents and problem management governance for multiple applications, and leading triage activities on all business impacting incidents. Key responsibilities include ensuring compliance with incident management and problem management policies and procedures, serving as a focal point for the customer, client, and associate experience, restoring complex production incidents under tight Service Level Agreements, and pursuing root cause and problem resolution follow ups.

The APSRE EIPS’ primary responsibility is driving effective triage leadership for all CBWT related technology and operations incidents as well as Technical Event Management. Responsibilities also include Monitoring Enterprise level systems and providing support for Operational tasks. This position requires holding business partners, subject matter experts and technical partners accountable during restoral activities, ensuring proper escalation occurs, timely and accurate business communications are created, and documentation of the incident is accurate. In addition, this position also requires use of monitoring tools to proactively identify and research potential production incidents, responding to alerts regarding potential production incidents, and triaging and escalating to support partners as needed for problem resolution.

Responsibilities:

• Leads production support triage efforts, manages bridge line troubleshooting, engages in technical research, and escalates issues to leadership as needed
• Ensures all impacts are accurately recorded and documented in the system of record, oversees that documents and wikis are updated and available for use during triage, and supports the documentation of application flows, upstream/downstream impacts during outages, the customer experience, and contacts for support needs
• Identifies and/or validates business impacts through interpretation of monitors, dashboards, and logs to communicate with leadership and vendors
• Manages activities to identify incident root cause, resolution, preventative actions, and change requests, and reports on incident data quality
• Promotes and enforces production governance during triage/testing and identifies production failure scenarios, vulnerabilities, and opportunities for improvement
• Serves as a subject matter expert for applications within a portfolio, leveraging extensive knowledge of application functionalities and application flows
• Assesses and prioritizes research requests, ad hoc reports, and offline incidents at the direction of senior team members and delegates work as needed to team members and peers
• This position is a 2nd Shift role with a 4pm to 12 AM EST schedule.

Skills:

• Adaptability
• Analytical Thinking
• Influence
• Production Support
• Risk Management
• Automation
• Collaboration
• Innovative Thinking
• Result Orientation
• Solution Design
• Business Acumen
• DevOps Practices
• Project Management
• Solution Delivery Process
• Stakeholder Management

2nd shift (United States of America)

Regular or Temporary:

English (Required)

1st shift (United States of America)Responsible for processing bankruptcy information from the U.S. Bankruptcy Courts, Clients, Attorneys, and/or Trustees. Review and process accounts/cases through reports or queues in Workflow systems. Conduct research when needed or upon the direction of Management and/or Bankruptcy Officers. Thoroughly notate case and account statuses systematically to ensure all internal parties understand case dispositions. Understand the importance of risk mitigation practices and follow all internal guidelines to ensure the bankruptcy laws are adhered to.
Assist in the management of bankruptcy cases by:
• Ensure Proofs of Claim are filed accurately and timely.
• Prepare reaffirmation agreements as appropriate.
• Process daily mail and work critical event reports that are applicable to Truist accounts.
• Research loan documentation issues, loan balances, payments, charges and customer liability on all loan systems.
• Bankruptcy Phone Team Specialists with no prior bankruptcy and/or call center training. Take inbound calls from clients, attorneys, trustees, and other internal departments. Appropriately and accurately take calls and interpret client/third party needs. Complete tasks adhering to internal and bankruptcy guidelines. Communicate clearly and thoroughly with all parties.
• Bankruptcy Operations Team members exhibit mastery of Bankruptcy Production Specialist I roll.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Research bankruptcy case information utilizing U.S. Bankruptcy Court web sites and other third party resources.
2. Knowledge of federal bankruptcy forms and how to complete them accurately by pulling needed information for loan systems and/or account documentation.
3. Communicate in verbal or written communication with attorneys and Bankruptcy Trustees as directed.
4. Bankruptcy Phone Team teammates require exceptional communication skills and the ability to show empathy in difficult situations.
5. Collect and compile information, data, and forms for management of bankrupt accounts.
6. Accurately update applicable loan systems with correct bankruptcy coding to ensure all bankruptcy legislation is adhered to.
7. Maintain a working knowledge of bankruptcy law and codes.
8. Maintain positive working relationships between peers and managers as well as clients, court personnel, attorneys, trustees, and other internal partners.
9. Train other Bankruptcy Production Specialists on current best practices. Includes training of new teammates into Bankruptcy Management.
10. Meet/exceed all performance metrics established by Bankruptcy and Default Management.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School diploma or equivalent
2. 12 months of bankruptcy or financial experience and/or…
3. Mastery of all skills expected at the Bankruptcy Production Specialist I role
4. Strong communications and analytical skills
5. Ability to learn and understanding bankruptcy procedures
6. Exceptional when participating in a team environment
7. Good verbal and written communication skills

Preferred Qualifications:
1. Associate’s paralegal degree or two years of legal secretarial or bankruptcy paralegal training
2. Prior experience working in a banking or corporate office environment

Regular or Temporary:

English (Required)

1st shift (United States of America)Please review the following job description:Responsible for accurately and efficiently completing or supporting various routine Consumer Default processes within a team environment to help reduce risk and losses to the Bank normally associated with collection, loss mitigation, repossession, or remarketing functions. Performs key workflow tasks that are time sensitive with various regulation and department policy requirements.

This role supports the SCRA process. This is non-client facing role.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Responsible for monetary or non-monetary transactions, processing, imaging documents / mail.3. Complete and maintain with accuracy any documentation for any required logs, system notes, dual control tasks, inventory and forms (operational and legal).5. Ensure clear and effective communication with leadership and external partners, as applicable, on topics such as inventory, meeting deadlines, reporting and escalating potential production or quality issues and recommendations on improvements.
6. Meet/exceed established individual and departmental production and quality metrics in accordance with established policies and procedures and ensure proper Federal, State, and regulatory requirements are met.
7. Process daily workflow queues to ensure all assigned tasks are completed within established timelines and service level agreements.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma or equivalent
2. Some financial services or customer related experience
3. Basic computer applications, such as Windows Operating System and Microsoft Office software products and data entry skills for efficiency
4. Strong verbal and written communication skills
5. Ability to work in an area governed by production standards and work under pressure to meet critical deadlines.
6. Effective problem identification and resolution skills.

Preferred Qualifications:

1. General working knowledge of the various workflow phases of Consumer Default
2. Experience in financial service industry.

Regular or Temporary:

English (Required)

1st shift (United States of America)Please review the following job description:Responsible for accurately and efficiently completing or supporting various routine Consumer Default processes within a team environment to help reduce risk and losses to the Bank normally associated with collection, loss mitigation, repossession, or remarketing functions. Performs key workflow tasks that are time sensitive with various regulation and department policy requirements.

Requires: GL reconciliation/balancing experience for the payment processing area with strong excel proficiency.

After training will follow office centric workstyle (4 days onsite/1 day remote)

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Responsible for monetary or non-monetary transactions, processing, imaging documents / mail.3. Complete and maintain with accuracy any documentation for any required logs, system notes, dual control tasks, inventory and forms (operational and legal).5. Ensure clear and effective communication with leadership and external partners, as applicable, on topics such as inventory, meeting deadlines, reporting and escalating potential production or quality issues and recommendations on improvements.
6. Meet/exceed established individual and departmental production and quality metrics in accordance with established policies and procedures and ensure proper Federal, State, and regulatory requirements are met.
7. Process daily workflow queues to ensure all assigned tasks are completed within established timelines and service level agreements.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma or equivalent
2. Some financial services or customer related experience
3. Basic computer applications, such as Windows Operating System and Microsoft Office software products and data entry skills for efficiency
4. Strong verbal and written communication skills
5. Ability to work in an area governed by production standards and work under pressure to meet critical deadlines.
6. Effective problem identification and resolution skills.

Preferred Qualifications:

1. General working knowledge of the various workflow phases of Consumer Default
2. Experience in financial service industry.

Regular or Temporary:

English (Required)

1st shift (United States of America)Responsible for accurately and efficiently completing or supporting various routine Consumer Default processes within a team environment to help reduce risk and losses to the Bank normally associated with collection, loss mitigation, repossession, or remarketing functions. Performs key workflow tasks that are time sensitive with various regulation and department policy requirements.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Responsible for monetary or non-monetary transactions, processing, imaging documents / mail.3. Complete and maintain with accuracy any documentation for any required logs, system notes, dual control tasks, inventory and forms (operational and legal).5. Ensure clear and effective communication with leadership and external partners, as applicable, on topics such as inventory, meeting deadlines, reporting and escalating potential production or quality issues and recommendations on improvements.
6. Meet/exceed established individual and departmental production and quality metrics in accordance with established policies and procedures and ensure proper Federal, State, and regulatory requirements are met.
7. Process daily workflow queues to ensure all assigned tasks are completed within established timelines and service level agreements.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High school diploma or equivalent
2. Some financial services or customer related experience
3. Basic computer applications, such as Windows Operating System and Microsoft Office software products and data entry skills for efficiency
4. Strong verbal and written communication skills
5. Ability to work in an area governed by production standards and work under pressure to meet critical deadlines.
6. Effective problem identification and resolution skills.

Preferred Qualifications:

1. General working knowledge of the various workflow phases of Consumer Default
2. Experience in financial service industry.

Support Operations, Campus Tech Associate

General Responsibilities:

• Responsible for performing hardware and software tasks in regards to Campus Tech Services or Support

• Install, troubleshoot, and repair computer systems, printers, and peripheral equipment located throughout the organization. Familiar with network infrastructure and network cabling standards as well as industry standard tools to troubleshoot

• Support corporate applications, branch, and Cafes by leveraging knowledge of current and new technologies

• Anticipate the needs of clients and act accordingly

• Provide on premise support for projects and requests from other support teams

• Support the identification of trends in incidents and work orders and help to identify solutions and reduce incidents

• Work with groups across IT to test new software and hardware and provide support for existing hardware and software. Provide clear, concise, and timely feedback to these groups during the process

• Proven experience working with customers or end users in a fast paced environment

• Ability to travel to any branch or corporate office within the region, possibly requiring early mornings, nights or weekends as necessary, along with rotating 24/7 support

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 1 year of Technical Operations experience

• At least 1 year of experience with IT systems and infrastructure

• At least 1 year of experience with desktop platforms and operating systems

• At least 1 year of experience with incident management and reporting tools

Preferred Qualifications:

• 2+ years of experience with ServiceNow, Slack, and Zoom technologies

• 2+ years of experience with imaging and diagnostic tools

• 2+ years of experience with LAN and WAN equipment, including NICs, network cabling, routers, and general networking

• Proficient with all versions of MS Windows, Apple OS or iOS, GSuite Applications, and MS Office Applications

• Knowledge of mobile products including Apple iOS or Android

• Microsoft, Apple, ITIL, Network+, or A+ certification

Richmond, VA: $72,800 - $83,100 for Associate, Support OperationsThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.