Payroll Coordinator jobs in United States, Virginia, Richmond

You will be responsible for leading ongoing system requirements management, regression testing, and business process changes, as well as projects related to Workday, Salesforce, ADP GlobalView, and other systems that impact payroll processing. This role will also be responsible for data analysis, driving process improvements, analyzing system configurations, and supporting our payroll, absence and time tracking production teams.

In this role, you will gain skills including technical knowledge of systems (Workday, Salesforce, ADP GlobalView, etc.), product management (prioritizing work and translating requirements between business and tech), data analysis (Excel, Google Sheets, Google Looker, etc.), and project management (JIRA, Google Slides).

Responsibilities:

• Testing and release lead for Workday releases that impact the payroll, absence, and time tracking (including weekly Workday service releases and semi-annual Workday feature releases)

• Partner within HR Technology (HRIS) and HR Product Management Teams to request changes and regression test system configurations

• Proactively recommend process improvements to rethink existing configurations and creatively find solutions to unique problems - including finding ways to automate manual work

• Analyze incident data to identify impacts to our team and make recommendations on resolution and root cause analysis

• Create and/or validate processes associated with organizational needs

• Build and/or maintain tools create outside system such as Microsoft Excel Macros and Google Workspace Apps Script

• Solve or proactively improve configuration issues either from both bug fixes and enhancements, including testing and documentation of changes

• Point of contact for production support for operation team in issue resolution and troubleshooting

• Actively participate in daily huddles / stand-ups

• Maintain open communication with cross-functional and partner teams

• Special projects and/or other responsibilities as assigned

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 1 year of experience in information technology or data analytics

Preferred Qualifications:

• Bachelor’s Degree in Information Technology, Data Analytics, Business Analysis, Accounting, Statistics, Business Administration, Economics, Finance, or Human Resources

• 2+ years of experience in Systems Analysis, Information Technology, Data Analytics, Compensation, or Finance

• 2+ years of experience with Workday and/or Salesforce configuration or system administration

• 2+ years of experience working with Microsoft Excel and/or Google Workspace (Docs, Sheets, Slides, Looker, etc.)

• 2+ years of experience with Visual Basic for Applications (VBA) or Google Apps Script

• 2+ years of experience with SaaS configuration

• 2+ years of experience with Agile methodology or Business Process Management (BPM)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

You will be responsible for leading ongoing system requirements management, regression testing, and business process changes, as well as projects related to Workday, Salesforce, ADP GlobalView, and other systems that impact payroll processing. This role will also be responsible for data analysis, driving process improvements, analyzing system configurations, and supporting our payroll, absence and time tracking production teams.

In this role, you will gain skills including technical knowledge of systems (Workday, Salesforce, ADP GlobalView, etc.), product management (prioritizing work and translating requirements between business and tech), data analysis (Excel, Google Sheets, Google Looker, etc.), and project management (JIRA, Google Slides).

Responsibilities:

• Testing and release lead for Workday releases that impact the payroll, absence, and time tracking (including weekly Workday service releases and semi-annual Workday feature releases)

• Partner within HR Technology (HRIS) and HR Product Management Teams to request changes and regression test system configurations

• Proactively recommend process improvements to rethink existing configurations and creatively find solutions to unique problems - including finding ways to automate manual work

• Analyze incident data to identify impacts to our team and make recommendations on resolution and root cause analysis

• Create and/or validate processes associated with organizational needs

• Build and/or maintain tools create outside system such as Microsoft Excel Macros and Google Workspace Apps Script

• Solve or proactively improve configuration issues either from both bug fixes and enhancements, including testing and documentation of changes

• Point of contact for production support for operation team in issue resolution and troubleshooting

• Actively participate in daily huddles / stand-ups

• Maintain open communication with cross-functional and partner teams

• Special projects and/or other responsibilities as assigned

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 1 year of experience in information technology or data analytics

Preferred Qualifications:

• Bachelor’s Degree in Information Technology, Data Analytics, Business Analysis, Accounting, Statistics, Business Administration, Economics, Finance, or Human Resources

• 2+ years of experience in Systems Analysis, Information Technology, Data Analytics, Compensation, or Finance

• 2+ years of experience with Workday and/or Salesforce configuration or system administration

• 2+ years of experience working with Microsoft Excel and/or Google Workspace (Docs, Sheets, Slides, Looker, etc.)

• 2+ years of experience with Visual Basic for Applications (VBA) or Google Apps Script

• 2+ years of experience with SaaS configuration

• 2+ years of experience with Agile methodology or Business Process Management (BPM)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Senior Coordinator (Entry level)

Locations:Richmond, VA, or Plano, TX

Type:Work from Home - Refer to Work from Home Living and Technology requirements below.

M-F: 1 PM - 10 PM EST / 12 PM - 9 PM CST

General Responsibilities:

• Create positive memorable experiences with clients through day to day interactions

• Diagnoses and understands client issues in real-time and offers solutions

• Fulfills various requests related to customer accounts

• Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance

• Inputs data changes on a wide variety of accounts

• Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements

• May make effective independent decisions, when necessary

• Works with management to identify process improvements

• Contributes in project settings in a limited capacity

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that isnotsupplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 100 miles of one of the hub locations based in 23238 or 75023 and be comfortable coming in person whenever required with no less than 24 hours notice.
  

Basic qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years experience in call center operations

Preferred Qualifications:

• Bachelor's Degree

• At least 3 years experience in call center operations

• At least 1 years experience in process management

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

We are seeking a highly motivated and experienced Principal HR Coordinator to join our dynamic Payroll team. In this role, you will perform a wide variety of payroll activities, working closely with Capital One Associates to answer their pay questions and resolve any issues with a key focus on associate experience. You will be responsible for updating key transactions into the HR or payroll processing system, processing retroactive payments, calculating final pay, posting and reconciling payroll, correcting errors, conducting audits, and preparing reports.

Responsibilities

• Perform daily tasks related to payroll processing including, but not limited to, new hire information entry, W4 entry, processing of overpayments, terminations, retroactive payments, payroll adjustments, reconciliations, and stop payments.

• Ability to complete a gross pay to net pay payroll calculation outside of the payroll system and explain to Associates with questions about their pay.

• Ability to format files to be interfaced into Payroll System.

• Perform reconciliations of payroll, benefit and deduction transactions.

• Review payroll system output for errors and make necessary corrections in the system.

• Assist other Capital One HR Partners as required, to resolve errors and maintain or update accurate information in the payroll system.

• Assist the Tier I contact center representatives in handling and following up on inquiries related to pay and benefits:

  • Provide additional information and guidance to associates with questions concerning their pay.

  • Handle telephone calls and inquiries requiring detailed knowledge about the end-to-end payroll process at Capital One.​

• Perform a variety of regularly scheduled and ad-hoc audits of the payroll data to maintain compliance with established standards.

• Assist in year-end W2 reporting and preparation.

• Perform other duties as assigned.

• Regular attendance is required to be successful in this role and overtime may be required as business needs dictate.

• Basic understanding of the gross to net calculation inclusive of OT calculations.

• Familiarity with pay and benefit programs.

• Demonstrated customer service skills, attention to detail, and decision-making skills.

• Excellent written and verbal communication.

​

Basic Qualifications / Experience:

• High School Diploma, GED or equivalent certification

• At least 1 year of accounting, payroll, or benefits experience or a combination of all three

Preferred Qualifications / Experience:

• Associate degree

• Professional certification: FPC or CPP.

• At least 1 year of experience in Google Suite.

• 2+ or more years of accounting experience or 2+ years of payroll experience or 2+ years of benefits experience or a combination of all three.

• 1+ year of experience with Workday HR System.

• 1+ year of experience with case management systems

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

The ideal candidate brings strengths in the following areas:

• Excellent organizational skills with the ability to handle multiple tasks simultaneously, while also delivering timely, error-free work

• People leadership and performance management

• Sound administrative and management skills in the areas of policy interpretation, procedures, and people

• Ability to effectively manage communications to the team and to senior management

• Ability to generate analytic results and operate independently to develop recommendations with very little guidance

• The ability to maintain the highest level of confidentiality and use independent judgment and integrity

Key Responsibilities:

• Oversight of significant BAU for third - party vendor performance to ensure that processes operate in compliance with payroll regulations / regulatory requirements , are well managed

• Recognize opportunities and recommend process improvements to increase efficiency and ensure quality

• Performance management and leadership of a dedicated team of payroll professionals

• Oversee end to end payroll processing for employees in Canada and Mexico, ensuring accuracy, timeliness and compliance with all local regulations

• Ensure the payroll teams meet established goals to perform timely case management, execution of payments, payment research and reconciliations, and ensure International payroll compliance

• Work closely with technical departments to implement process improvements, test system changes, and lead special projects within the payroll department

• Identify and investigate discrepancies or anomalies in payroll data and implement corrective actions.

• Implement and continuously maintain an active cross training program between International payroll teams

• Provide clear direction, coaching and feedback to direct reports to help them develop professionally and enable their growth

• Monitor KPIs and OKRs to ensure organizational goals are met and take corrective action when necessary to mitigate undesired impacts

• Foster a high performance culture that emphasizes accountability, quality and continuous improvement

• Ensure compliance with all federal, provincial and local and tax laws in Canada and Mexico

• Manage relationships with external vendors, ensuring service quality and cost efficiency

• Ensure optimal use of payroll technology and automation tools to enhance accuracy and efficiency

• Keep abreast of changes in legislation and proactively update payroll processes as needed

• Oversee payroll audits and reconciliations to ensure accuracy and compliance

Basic Qualifications:

• At least 6 year of experience in Human Resources

• At least 6 years of experience in operations management or previous garnishments, tax, and/or payroll

• At least 5 years of Hands-on experience with payroll software

• High School Diploma, GED or equivalent certification

• Fluent in Spanish

• At least 5 years of experience in People Leadership

• At least 5 years of proven abilities to lead a payroll team and work cross-functionally with HR, Finance, and IT to ensure smooth operations while deploying service excellence

• Fluent in Spanish and English

Preferred Qualifications:

• Bachelor’s Degree or Military Experience

• ADP Global View experience

• 7 years of experience in People leadership

• Experience processing payroll in Mexico and Canada

• 5 years of Hands-on experience with payroll software

• 7 years of experience in Human Resources

• 7 years of experience in garnishments, tax, and/or payroll, with a focus on international payroll processes

• 7 years of Risk Management, Human Resources or Operational Management experience

• Proficient in Google Suite

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.