Finance Analyst jobs in United States, Virginia, Richmond

Job Description:

This job is responsible for working with a team of Global Payments Operations (GPO) professionals that specialize in Automated Clearing House (ACH) Production which entails preparing, executing, monitoring, and balancing the Automated Clearing System (ACX) processing windows throughout the day to ensure timely and accurate processing of funds according to requirements of the National Automated Clearing House Association (NACHA). Key tasks include analyzing the day-to-day ACH file issues/suspends, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include executing, monitoring, and verifying ACH jobs, completing complex non-routine analytics, creating reports, and engaging with clients and internal associates via telephone and email for ACH Files that fail straight through processing edits and checks. Job expectations include supporting continuous improvement and understanding the criticality of accurate, timely, and appropriate actions in support of the payments operations environment.

Responsible for the day-to-day analysis, research and resolution of varied problems related to processing of ACH files including, but not limited to, duplication, out of balance, invalid dates, etc.

Responsibilities:

• Complete numerous tasks in preparation for window execution
• Executes windows on scheduled intervals
• Balance Windows
• Escalate system abends (failures) timely and appropriately
• Consult with clients and internal associates via phone (incoming and outgoing calls)
• Consult with clients and internal associates via email communications (shared mailbox)
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance status

Skills:

• Attention to Detail (Capture progress in the following tools: Mattermost, ACHieve, Avaya, Track phone calls, eTask platform for working exceptions, & Task Tracker)
• Monitoring, Surveillance, and Testing
• Ability to retain Policies, Procedures, and Guidelines
• Ability to work in a fast-paced environment
• Positive attitude and ability to work within a team
• Regulatory Compliance
• Strong Written Communications
• Adaptability
• Business Acumen
• Continuous Improvement
• Critical Thinking
• Change Management
• Consulting
• Data Management
• Reporting
• Research

Required Qualifications:

• High attention to detail and critical thinking skills
• Ability to adapt to changing priorities and manage multiple initiatives simultaneously
• Minimum 2 years of experience in operations analysis, business process improvement, or a similar role within financial services or a regulated industry
• Strong written and verbal communication skills

Desired Qualifications:

• Exposure to NACHA Requirements
• Minimum 5 years of experience in operations or a similar role within financial services or a regulated industry
• Bachelor’s degree
• Proven ability to perform complex, non-routine data analysis using tools such as Excel

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Inbound Call Center Customer Service Rep receiving calls including day-to-day analysis, research and resolution of varied problems related to ACH
• Responsible for reviewing inquires from our financial institution clients utilizing SWIFT to communicate between Bank of America and other Financial institutions to resolve any open quires on post settlement payments
• Functions include administering defined procedures, analysis and report generation, and exception processing
• Contact both external banks and internal clients to resolve any inquiries on payments using the GIN system to work on individual cases
• Aid clients in queries surrounding payments post settlement, queries include amendments, return of funds, bene claims nonreceipt of funds, recall of funds
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• Minimum of 1 year call center experience
• Must be able to Multitask using various systems/applications as well as different tasks at different times.
• Exceptional Customer Service experience and excellent oral and written communication skills
• Typing and Data entry experience
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure
• Experience with working independently and on teams
• Experienced with Microsoft Office Suite, especially Excel
• Experienced with managing multiple priorities and multi tasks

Desired Qualifications:

• Experience receiving at least 40+ USD Wire or ACH calls throughout the business day,
• Expert level Excel experience
• Working knowledge of payment investigations system ​
• Electronic Wiring and Financial industry experience
• Business, Finance, Accounting, Economics, or similar major preferred

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

Responsibilities:

• Basic level reporting,

• Customer service support

• Reviewing and processing wire transactions for item processing.

• Ensures quality service and effective and efficient Wire Operations support for the assigned area's internal business partners and/or external customers/clients.

• Performs all the functions required at the Sr. Ops Rep level and typically will act as a workflow coordinator and/or a subject matter expert.

• Able to prioritize daily work to meet deadlines and goals for Federal Reserve cutoff.

• Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities where needed.

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring, Surveillance, and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking

Hours - 11am - 8pm EST

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Investigate Office of Foreign Assets Control (OFAC) alerts for both domestic and international consumer, commercial and wholesale bank businesses or services functions

• Reviewing and processing OFAC transactions to meet compliance requirements

• Performs item processing functions under moderate supervision within a process that has built-in checks and balances.

• Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.

• Basic level reporting

• Assists with coordination of implementation for products, services, and operational solutions

• Supports the design, documentation, implementation, and monitoring of new products and services

• Provides guidance regarding procedural, technical, and operational changes

• Expands business products knowledge within operations environment

• Builds network by developing relationships with partners and teammates

• Inspects data to identify issues and trends

• Collects and interprets data to validate operational processes

Required Qualifications:

• Minimum of 1 year experience in finance and/or compliance.

• Must have experience working in a highly regulated production environment.

• Ability to remain focused in a repetitive environment.

• Ability to navigate through multiple systems while maintaining data integrity

• Analytical and detail oriented; ability to make accurate and timely decisions

• Good oral and written communications skills

• PC proficiency and excellent keyboarding/typing skills/data entry

• Ability to work independently, as well as, within a team

• Overtime as required

Desired Qualifications:

• Previous Economic Sanctions, AML, Wire Transaction and/or previous Compliance experience highly desired.

• College degree or equivalent work experience desired

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

• Excels in working among diverse viewpoints to determine the best path forward.

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring, Surveillance, and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Investigate Office of Foreign Assets Control (OFAC) alerts for both domestic and international consumer, commercial and wholesale bank businesses or services functions

• Reviewing and processing OFAC transactions to meet compliance requirements

• Performs item processing functions under moderate supervision within a process that has built-in checks and balances.

• Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.

• Basic level reporting

• Assists with coordination of implementation for products, services, and operational solutions

• Supports the design, documentation, implementation, and monitoring of new products and services

• Provides guidance regarding procedural, technical, and operational changes

• Expands business products knowledge within operations environment

• Builds network by developing relationships with partners and teammates

• Inspects data to identify issues and trends

• Collects and interprets data to validate operational processes

Required Qualifications:

• Minimum of 1 year experience in finance and/or compliance.

• Must have experience working in a highly regulated production environment.

• Ability to remain focused in a repetitive environment.

• Ability to navigate through multiple systems while maintaining data integrity

• Analytical and detail oriented; ability to make accurate and timely decisions

• Good oral and written communications skills

• PC proficiency and excellent keyboarding/typing skills/data entry

• Ability to work independently, as well as, within a team

• Overtime as required

Desired Qualifications:

• Previous Economic Sanctions, AML, Wire Transaction and/or previous Compliance experience highly desired.

• College degree or equivalent work experience desired

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

• Excels in working among diverse viewpoints to determine the best path forward.

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring, Surveillance, and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Analyzing wire instructions to successfully repair complex wire payments
• Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy
• Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows
• Ability to navigate multiple processing applications during research and exception processing
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• Minimum of 1 year experience with Wires or research and analysis experience in a production environment
• Ability to multitask using various systems/applications
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure
• Strong ability to work both independently and collaboratively
• Excellent communication/organizational skills
• Proficient work experience with Microsoft Office Suite, especially Excel.
• Schedule is11pm to 8am
• Overtime as needed

Desired Qualifications:

• Knowledge with any of the following software is a plus: WTX, ARIES, JIRA, Intix Applications, eTask, SWIFT
• Working knowledge of payment investigation systems
• Financial industry experience
• Strives to bring new thoughts and ideas to the team to drive innovation and unique solutions

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking