District Manager jobs in United States, Virginia, Richmond

This job is responsible for managing a unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving highly complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include managing employee performance, development, talent planning, and overseeing the budget, expenses, reporting, and forecasting.

Responsibilities:

• The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels.
• The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.
• Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence
• Oversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
• Implements improvements to drive the growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• Schedule is 11pm - 8am
• 3+ years supervisory experience
• Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience.
• Performance management experience
• Strong attention to detail and problem-solving skills.
• Effective planning, time management and organizational skills
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Desired Qualifications:

• Knowledge of the following software is a plus: WTX, ARIES, JIRA, Intix Applications, eTask, SWIFT
• Six Sigma
• Project Management skills

Skills:

• Business Operations Management
• Customer Service Management
• Performance Management
• Process Performance Measurement
• Talent Development
• Account Management
• Client Management
• Leadership Development
• Process Management
• Relationship Building
• Hiring and Onboarding
• Policies, Procedures, and Guidelines Management
• Process Design
• Risk Management
• Workforce Analytics

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Provision, configure, and support resilient hybrid cloud deployment architectures using the automation framework
• Collaborate with development teams to ensure applications are production-ready, scalable, and reliable from the outset
• Manage CI/CD platform, Linux infrastructure, and collaborate with other SREs to deploy and maintain the automation framework, perform capacity planning, and create and review operational runbooks.
• Set up critical infrastructure and develop tools and frameworks to automate operational tasks, including the deployment of machines, services, and applications
• Participate in Incident Command on-call rotation supporting critical applications and services.
• Conducts root cause analysis of critical business and production issues and drives future preventive measures
• Manage scalability, capacity planning, redundancy, and resiliency
• Maintain service availability and performance SLAs based on business and product requirements.
• Contribute to documentation related to design, deployment, validation, and operations
• Design proactive service monitoring, alerting, and trend analysis of underlying infrastructure, and support the operations team in implementation
• Establish end-to-end monitoring and alerting on all critical components of the application

Your Experience

• 6+ Years of system engineering experience on mission-critical, enterprise-level systems
• 6+ years of experience using Infrastructure-As-Code to build large-scale environments, mainly on Linux platform (Ubuntu, SUSE, CentOS).
• 3+ years of experience working with cloud environments, primarily Google Cloud Platform
• Demonstrated Linux/Systems experience in a hybrid (cloud, on-prem) environment
• Strong experience with CI/CD pipeline, GitHub, Jenkins, Artifactory
• Must have a strong foundation in Linux operating systems, Troubleshooting, Design, and Implementation
• Expertise in configuration management with a framework such as Terraform, Ansible, and Helm.
• Experience using Infrastructure-As-Code to build large-scale environments
• Experience with Linux vulnerability management process and patching
• Must have programming knowledge in Python/Bash/Perl/Go languages to automate infrastructure workflow
• Understanding of software development methodologies and practices, including agile development, continuous integration, and continuous delivery
• Understanding of Network Firewalls, load balancers, and complex network designs
• Experience in monitoring technologies like Datadog, Nagios, Graphite, Cacti, and Grafana.
• Understanding Kubernetes, container lifecycle, and troubleshooting
• Hands-on knowledge of high-availability approaches such as load balancing, failover, clustering, and disaster recovery
• Excellent problem-solving, critical thinking, communication, and teamwork skills
• Passion, drive, energy, a sense of humor, and a great attitude

All your information will be kept confidential according to EEO guidelines.

In this role you will:

• Provide support across a variety of branch locations within a specific geography where a banker or teller is out of the office or to temporarily cover vacancies
• Be flexible and adaptable to changing priorities and new surroundings while meeting customer needs
• Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
• Receive direction from managers and exercise judgement within defined policies and procedures
• Develop understanding of bank products and services to connect to customers' needs
• Interact with customers to demonstrate care and build relationships
• Provide appropriate options for bank products and services to customer
• Refer customers' financial needs to other bankers and partners as needed
• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service focus with experience handling complex transactions across multiple systems
• Experience proactively engaging with customers through outreach via phone or email
• Ability to educate and connect customer to technology and share the value of mobile banking options
• Ability to help customers succeed financially by offering introductions to additional team members as appropriate
• Experience working with others on a team to meet customer needs
• Experience fostering and developing strong customer relationships
• Ability to build strong relationships with internal partners
• Ability to follow policies, procedures, and regulations
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Ability to interact with integrity and professionalism with customers and team members
• Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
• Support customers and employees in resolving or escalating concerns or complaints

Job Expectations:

• Ability to travel 100% of the time within the district
• Commute to the assigned location(s) for the duration of the branch assignment (reimbursement for mileage is provided)
• Ability to work a schedule that may include most Saturdays
• Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed

• This position is not eligible for Visa sponsorship
• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website(http://fedregistry.nationwidelicensingsystem.org)provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

Posting Location(s):

• 101 S. Washington Highway Ashland, VA 23005
• 10190 Staples Mill Road Glen Allen, VA 23060
• 1390 Gaskins Road Richmond, VA 23233
• 3018 River Road West Goochland, VA 2306
• 11290 Nuckols Road Glen Allen, VA 23059
• 10821 Ridgefield Parkway Richmond, VA 23233
• 12888 Broad Street Richmond, VA 23233
• 1701 N. Parham Road Richmond, VA 23229
• 8101 Brook Road Richmond, VA 23227
• 9197 Atlee Road Mechanicsville, VA 23116
• 3300 Pump Road Richmond, VA 23233
• 9811 Brook Road Glen Allen, VA 23059
• 9801 West Broad Street Glen Allen, VA 23060

Pay Range:

• This job profile is eligible for a 10% pay differential.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job Description:

This job is responsible for managing a financial center and it's employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

Responsibilities:

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Can be flexible to work weekends and/or extended hours as needed

Desired Qualifications:

• 1+ years of management experience including hiring, coaching and developing direct reports
• Experience in financial services and knowledge of financial services industry, products and solutions
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Bilingual skills​

Skills:

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

High School Diploma / GED / Secondary School or equivalent

As a Manager on the Risk Assessment Services team, you will. You will be responsible for collaborating with tech and cyber partners to identify, evaluate, consult, and mitigate potential risks associated with technology/cyber areas across Enterprise Services. You will play a vital role in improving risk management assessment results and driving project/program delivery across Capital One. You will work closely with associates and executives across ES Tech and Cyber teams and other ES risk management teams to perform and support activities related to maturing risk management practices.

In this role, you will:

• Spearhead and support delivery of Business Unit Risk and Control Self-Assessment and Division Risk Identification, including project and process management, reporting, and crafting materials for senior management.

• “Move the needle” on key tech and cyber risks by ensuring appropriate risk scope, grounding risk ratings, improving control ratings, and mitigationdecisioning/plans

• Participate in senior leadership meetings and other governance activities.

• Clearly and concisely communicate complex technical concepts, both verbally and in writing, to stakeholders with varying levels of expertise.

• Partner and coordinate work with ESR Tech and Cyber Risk Guides, Technology and Cyber teams, Lines of Business, and second line of defense risk management teams to ensure successful collaboration.

• Serve as a trusted advisor, guiding relevant and impactful Tech and Cyber risk discussions.

• Collaborate and provide guidance and direction for enterprise risk management activities.

• Analyze data to identify and report on risks, trends, and areas for process improvement to management.

• Stay informed about emerging cyber and tech threats and their potential impact on the company.

• Stay informed about the evolving regulatory environment and its effects on our work.

• Participate in risk and other management forums to contribute to the ongoing improvement of risk and project/program management practices.

• Collaborate and respond to inquiries from Internal Audit and Regulatory agencies regarding our work, as necessary.

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 4 years of experience in Risk Management, Process Management, Project Management, or a combination of these

• At least 4 years of experience in information security or technology risk management

• At least 4 years of experience supporting, partnering, and interacting with internal business clients

• At least 2 years of experience developing, evaluating, or implementing technology, information security controls or performing risk assessments

Preferred Qualifications

• Bachelor's Degree or Military Experience

• Risk Certifications (CRISC, CISM, CRCM, CIPP, ABA Risk Management Certification)

• At least 5 years of experience supporting, partnering and interacting with internal stakeholders

• At least 7 years of experience in information security or technology risk management

• At least 5 years of project management experience leading cross functional projects and programs

• At least 4 years of experience with analysis of information security or technology threats and risks

• At least 2 years of risk or information security experience in the financial services industry

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.