Content Producer jobs in United States, Virginia, Arlington

The Senior Associate, Internal Communications role plays a pivotal part in supporting the communication needs of various organizations within Capital One's Retail Bank. You'll work collaboratively with multiple communications managers, translating complex information into accessible and engaging content for a diverse associate audience. This role demands strong writing, excellent time management, and the ability to build effective relationships with stakeholders, including executives. You'll be instrumental in keeping our associates informed, connected, and engaged with our goals, strategy, and culture through a multi-channel approach.

• Collaborate with multiple communications managers to develop and produce a wide range of written communications for their respective organizations within the Retail Bank - maintaining consistency, tone, and accuracy across various internal written materials.

• Own the end-to-end production of monthly newsletters for various Retail Bank organizations and businesses, ensuring content is timely, relevant, and engaging.

• Write and publish internal intranet articles that highlight buzzworthy projects, key initiatives, and compelling content across the Retail Bank.

• Manage and produce a weekly Slack newsletter, syndicating content across various organizational Slack channels to ensure broad reach and engagement.

• Develop presentational and written materials to support seasonal communication initiatives for Retail Bank organizations, such as Associate Appreciation Week, promotion announcements, and updates regarding office space changes.

• Provide occasional support for crafting announcements related to team structure changes, ensuring clarity and sensitivity.

• Manage and maintain accurate distribution lists for various client groups to ensure effective and targeted communication delivery.

• Utilize existing tools to track and analyze the metrics and performance of written communications, leveraging insights to recommend continuous improvements.

• Build and maintain efficient processes that foster seamless collaboration across multiple stakeholders and contributors.

• Outstanding written and verbal communication skills, with a proven ability to distill complex information into clear, concise, and engaging messages for various audiences.

• Exceptional time management and prioritization skills, with the ability to manage multiple competing deadlines and projects effectively.

• Demonstrated ability to communicate verbally with executives, adapting messaging to different leadership voices and preferences.

• Ability to write with a lively and approachable voice, ensuring internal communications are not just informative but also enjoyable and easy to read.

• Strong organizational skills and a process-oriented mindset, with experience building and maintaining collaborative workflows.

• A keen eye for detail and a commitment to producing high-quality, error-free content.

• Proactive and adaptable approach, with the ability to quickly pivot and respond to evolving communication needs.

• A strong customer-orientation and a proven track record of building collaborative work relationships.

• Bachelor's degree or military experience

• At least 2 years experience in internal communications, journalism or mass communications

• Bachelor's Degree in Communications, Marketing, English, or Journalism

• 3+ years of experience in an internal communications role

• Experience in the financial services industry

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

We’re currently seeking a Content Design Director (Individual Contributor)

, you’ll leverage your exceptional content design skills to lead high-impact, highly complex projects and define and drive design strategy that informs the higher-level vision of the organization and aligns to business objectives. You’ll collaborate deeply with cross-functional leaders and teams and apply your expertise to elevating the quality and maturity of the

You will serve on the Become, Spend, and Pay senior leadership team and partner with our team leaders, content & UX and UI designers, and researchers to improve the quality of our experiences. Cross-functionally, you’ll maintain close relationships with product, tech, and marketing peers to drive work to market.

You can expect to:

• Critique and edit the work of more junior content designers and proactively identify and pursue opportunities to co-design and collaborate with them to elevate content quality from concept to market launch

• Serve as the sole or lead content designer on highest-leverage bodies of work identified by self and senior leaders — applying a full-breadth of discipline skills from setting the content strategy to writing the messaging content

• Lead activities to contribute to the creation and evolution of a Content Design System for Experience Design, including scalable content frameworks and governance models

• Elevate the role of Content Design internally and with partner groups, creating and driving rigor in the implementation of content design methodologies & tactics, as well as standards for how content designers should embed in the work with their peers

Here are some of the expected competencies for this role:

• Content Design Expertise:Leverage writing, storytelling and user experience design expertise to create and influence the creation of compelling, accurate and accessible digital content experiences that drive value, solve larger strategy problems and shape expectations; use and help team optimize the use of appropriate tools, platforms, frameworks and design systems to develop artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and copy for user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows

• Leadership:Provide guidance, direction and mentorship to other design roles, such as content design, UI orUX design, research, operations, design strategy, service design and motion design and lead complex projects, directing the work of junior designers

• Human-Centered:Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations

• Business-Focused:Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges

• Problem-Solving:Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service bold technological solutions, data destinations and efficiency

• Collaboration:Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design

• Communication:

• At least 10 years of experience in a content, strategy, writing, or user experience design roles

Preferred Qualifications:

• 10+ years of experience working with and contributing to an established design system

• Experience in a design toolkit that spans content design, product design, service design and design strategy

• Experience leading high-impact, highly complex projects from strategy through delivery to market

• Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps and operating models

• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions

• Expertise with design and prototyping tools such as Figma

• Experience managing an interdisciplinary design team

• Track record of guiding, mentoring, growing and inspiring design teams

• Proficiency in business case development, grounding product and user experience decisions to business value

• Exceptional written and verbal communication skills

• Exceptional interpersonal skills and relationship building across complex organizations

• Exceptional people management and development skills

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

As a design leader, you’ll be asked to handle responsibilities, including:

Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery and elevate the value of design

• At least 10 years of experience in a content, strategy or user experience design writing role

• At least 3 years of experience leading design teams

Preferred Qualifications:

• 10+ years of experience working with and contributing to an established design system

• 12+ years of experience in a content, strategy or user experience design writing role

• 5+ years of experience leading design teams

• Experience creating content standards and governance models for broad scope across organizations

• Experience with building content testing protocol and frameworks to ensure content choices are data-driven and informed by user insights

• Experience in a design toolkit that spans content design, product design, service design and design strategy

• Skilled at shaping scope and opportunities in partnership with executive stakeholders and leading high-impact, highly complex projects that set the bar for and drive experience excellence

• Deep experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, roadmaps and operating models.

• Experience interfacing with executive leadership to solve problems, influence key decisions and drive results across strategy, design, roadmaps and investments

• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions

• Expertise with design and prototyping tools such as Figma

• Proficiency in business case development, tying product and user experience decisions to business value

• Exceptional written and verbal communication skills

• Exceptional interpersonal skills and relationship building across complex organizations

• Experience managing a cross-functional team

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

What You'll Do:

• Leading Card Content Marketing Strategy and Multi-Year Vision:

  • Oversight of day-to-day Content Marketing editorial strategy and execution including planning for deployment of assets across both owned properties like the Learn & Grow content hub and partner platforms as needed - you are the master architect for cross-channel programming (programming = connecting editorial strategy to shopping pathways to drive growth for card acquisitions)

  • Ensure that all content created is (1) consistent with all other content, (2) carries a distinctive POV appropriate for the audience and format, and (3) intentionally either meets or exceeds alternative content options available to the audience

  • Manage and lead our SEO agency and other agency partners as needed in audience and keyword research, strategic planning, creative strategy and execution and performance analysis (in partnership with the Search Business Analyst team)

  • Monitor / report progress against KPIs to deeply understand content performance and enable a productive feedback loop that generates new content ideas and refinements (and adjustments to the strategy for a given audience)

  • Co-lead development of our destination state measurement and analytics infrastructure along with the Search Analytics team

  • Identify opportunities for audience growth on new channels (owned/paid), new formats, new audience personas, etc.

  • Consistently stay ahead of emerging trends in Content Marketing and the channels supported by the team

  • Define the destination state for Content Marketing over the next 3 years and lead the team in developing and maintaining a roadmap to deliver short and long term results

• Running and scaling our well-managed content creation and publishing pipeline:

  • Manage a high volume, scalable content production capability that is integrated with our marketing technology stack, allowing for consumer experiences in any channel to be dynamic, personalized, and responsive to shopping journey behaviors

  • Refine and lead process, governance, and operational practices for all content production - continue to raise the bar on being well managed and audit ready

  • Determine the right production model and internal/external partners for producing content at scale across multiple formats

  • Streamline and automate processes to enable the team to more quickly and easily deliver content in market while staying well managed

• • Build the onsite testing strategy for improving conversion of card prospects towards value driving actions such as card applications

  • Define the roadmap for new components, landing page experiences and measurement capabilities needed for the Learn & Grow content hub in support of Card performance marketing objectives

  • Lead development and testing of new capabilities such as scaled creative testing through Generative AI and personalization to provide the most relevant experience for visitors and the highest value outcomes for our business

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 5 years of experience in planning, executing, and analyzing marketing programs

• At least 5 years of experience in leading cross-functional teams

Preferred Qualifications:

• Master's of Business Administration

• 3+ years of experience in Content Marketing strategy and production

• 5+ years of experience working with SEO, SEM, Social, and Web analytics and testing

• 2+ years working in Financial Services marketing

• 4+ years of experience working in an Agile team environment

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

We’re seeking a

As a Lead Content Designer, you’ll combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy.

We’re ushering in a new era for Servicing content, and we need a systems thinker with excellent writing and UX skills to help us lead. As we expand our footprint, you’ll think strategically to create content consistency across users and channels. You’ll design content models and patterns, and you’ll help drive governance and standardization. You’ll bring this to life by building content experiences for our customers and agents. To help the content practice mature, you’ll mentor junior designers and share best practices with the community.

You’ll lead projects, directing work and partnering with cross-functional leaders to deliver end-to-end results. You’ll use data and research to draw insights and make recommendations for products and experiences. You’ll articulate your point of view across levels and job functions to influence partners, stakeholders and team members.

• At least 7+ years of experience in content design, content strategy, UX writing, or UX design

• At least 7+ years of experience working with and contributing to an established design system

• At least 6 years of experience collaborating with product, tech and business partners

• Experience leading design projects or teams

• Proficiency in design and prototyping tools such as Figma

• Experience with content modeling and techniques like OOUX

• Experience working in heavily regulated, data heavy problem spaces

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

As a Content Designer, you’ll combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems.

Here are some of the expected competencies for this role:

• Content Design Expertise:Leverage strong writing and deepening set of user experience design skills to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and copy for user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows for internal and external audiences

• Human-Centered:Champion the customer through the design process, leveraging critical-thinking skills that factor in data, research insights, scalability, tech constraints and feedback

• Business-Focused :Facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes

• Problem-Solving:Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations

• Collaboration:Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment

• Communication:Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions

• At least 3 years of experience in a content design, content strategy, or UX writing

• At least 3 years of experience working with and contributing to design systems

Preferred Qualifications

• 4+ years of experience collaborating with product, tech and business partners

• 4+ years of experience in design and prototyping tools such as Figma

• Experience working in heavily regulated, data heavy problem spaces

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

As a Content Designer, you’ll combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems.

Here are some of the expected competencies for this role:

• Content Design Expertise:Leverage strong writing and deepening set of user experience design skills to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and copy for user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows for internal and external audiences

• Human-Centered:Champion the customer through the design process, leveraging critical-thinking skills that factor in data, research insights, scalability, tech constraints and feedback

• Business-Focused :Facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes

• Problem-Solving:Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations

• Collaboration:Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment

• Communication:Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions

• At least 3 years of experience in a content design, content strategy, or UX writing

• At least 3 years of experience working with and contributing to design systems

Preferred Qualifications

• 4+ years of experience collaborating with product, tech and business partners

• 4+ years of experience in design and prototyping tools such as Figma

• Experience working in heavily regulated, data heavy problem spaces

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.