Call Center jobs in United States, Virginia, Arlington

Job Description:

Job Description:

This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

Responsibilities:

• Executes the bank's risk culture and strives for operational excellence

• Builds relationships with clients to meet financial needs

• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations

• Grows business knowledge and network by partnering with experts in small business, lending, and investments

• Manages financial center traffic, appointments, and outbound calls effectively

• Drives the client experience

• Manages cash responsibilities

Required Qualifications:

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives.
• Is confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).
• Applies strong critical thinking and problem-solving skills to meet clients’ needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results, while acting in the best interest of the client.
• Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

• Experience in financial services and knowledge of financial services industry, products and solutions.

• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.

• Six months of cash handling experience. Vietnamese or Spanish Preferred

• Bachelor’s degree or business relevant associate degree such as business management, business administration, or finance.

• Adaptability

• Business Acumen

• Customer and Client Focus

• Oral Communications

• Problem Solving

• Account Management

• Client Experience Branding

• Client Management

• Client Solutions Advisory

• Relationship Building

• Business Development

• Pipeline Management

• Prospecting

• Referral Identification

• Referral Management

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

Job Description:

Job Description:

This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines.

Responsibilities:

• Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities

• Assists, educates, and trains clients on conducting simple transactions through self-service technologies

• Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy

• Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping

• Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements

Required Qualifications:

• Has a minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment. In lieu of this requirement, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I), or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months.
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Is confident in identifying solutions for helping new and existing clients based on their needs.
• Has strong written and verbal communications skills.
• Is able to communicate effectively and confidently, and is comfortable engaging all clients (in-person and by phone).
• Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.
• Applies strong critical thinking and problem-solving skills to meet clients’ needs.
• Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
• Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws).
• Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

• An associate’s degree or bachelor’s degree in business, finance, or a related field.

• Experience working in a financial center where goals were met or exceeded.

• Retail and/or sales experience in a salary plus incentive environment.

• Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded.

• Experience with financial information, spreadsheets and financial skills.

• Knowledge of banking products and services.

• Strong computer skills including MS applications and previous experience utilizing laptop technology.

• Active Listening

• Business Acumen

• Customer and Client Focus

• Oral Communications

• Problem Solving

• Account Management

• Client Experience Branding

• Client Management

• Client Solutions Advisory

• Relationship Building

• Business Development

• Pipeline Management

• Prospecting

• Referral Identification

• Referral Management

Minimum Education Requirement:

• High School Diploma / GED / Secondary School or equivalent

Develop and Publish Public-Facing Research

• Identify, prioritize, and lead timely and impactful research projects related to affordable housing, small businesses, financial wellbeing and other local economic development and consumer-focused topics.

• Plan, execute, and partner with others to construct data assets in service of research projects.

• Synthesize and communicate data insights and findings in a compelling manner for external decision makers, and work with internal colleagues to contextualize research findings within relevant business products and strategies.

• Draft, coordinate input on, and publish final products.

• Coordinate and help deliver executive presentations and progress updates.

Lead Research Operations

• Identify, standardize, and scale research operations best practices, specifically with respect to vendor management, external research partnerships, research metrics, and reporting

• Design, streamline, and automate organization-wide research operational processes to simplify and enable associates and leaders to focus on their work

• Drive momentum by creating transparency to the overall research & research operations portfolio

• Create and oversee organizational feedback mechanisms to understand operational process inefficiencies and pain points related to research processes

• Track effectiveness of operating standards and research management activities, identifying opportunities for increasing awareness and alignment of research in flight

Collaboration & Connection

• Work in lockstep with our Public Affairs, LOB Comms, and associated teams to align on opportunities and risks

• Build and maintain strong working relationships with research and strategy teams throughout the enterprise to uncover shared research opportunities and capabilities

• Develop and deploy a communications and education strategy for research governance processes in External Affairs, including tool usage & opportunities to increase the maturity of research communications in partner teams

Basic Qualifications

• Bachelor’s Degree or Military Experience

• At least 4 years of experience in data analytics and research roles

• At least 2 years of project management experience

Preferred Qualifications

• Experience working in the financial services industry

• Strong communication and collaboration skills

• Strong problem solving and influencing skills

• Experience managing multiple large portfolios of work

• Familiarity working with Public Affairs, Strategy, and Risk teams

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Responsibilities:

• Act as a central Information Security point of contact for a portfolio of voice and customer servicing technology assets.

• Coordinate and execute proactive Information Security consulting to the business and technology teams covering Infrastructure Security, Resiliency, Data Security, Network Architecture and Design, and User Access Management

• Serve as an expert in Capital One’s Information Security capabilities, solutions, policies, procedures and standards

• Influence customers to leverage security capabilities and solutions to shift and integrate security to the left in the development processes

• Escalate and manage cyber security risk

• Provide ad hoc support on special Information Security hot topics for the business

• Provide regular updates to executive leadership with your line of business on the overall Information Security health and risk environment

• Work with line of business leadership to anticipate their objectives and needs to better serve the line of business

About You:

• Strong technical architecture background with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle

• Exceptional communication and collaboration skills

• Excellent problem solving and influencing skills

• Strong desire to continually learn and solve security problems involving new technologies

• You are able to work well under minimal supervision

• Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and enterprise risk representatives

• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 4 years of experience providing guidance and oversight of security concepts

• At least 3 years of experience performing security risk assessments and security architecture reviews

• At least 3 years of experience with architecture, software design, networking or cloud infrastructure

Preferred Qualifications:

• Bachelor’s Degree

• 6+ years of experience with Architecture, software design, networking or Cloud infrastructure

• 4+ years of experience in securing a public cloud environment (AWS, GCP, or Azure)

• 2+ years of experience utilizing Agile methodologies

• 2+ years of experience in Enterprise Monitoring

• 1+ year of experience working with telephony, contact center or Voice Over IP (VoIP) technologies in an architecture or security capacity

• AWS Certified Solutions Architect or Certified Information Systems Security Professional (CISSP)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.