Business Support jobs in United States, Utah, Salt Lake City

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Collaborates with other software engineers and teams to design and implement deployment approaches using automated continuous integration and continuous delivery pipelines
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
• Supports the adoption of site reliability engineering best practices within your team
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in at least one programming language such as Java/Kotlin/Spring Boot and Python
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
• Familiarity with troubleshooting common networking technologies and issues
• Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision
• Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Overall knowledge of the Software Development Life Cycle
• Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security.
• Ability to initiate and implement ideas to solve business problems

Preferred qualifications, capabilities, and skills

• Knowledge of RDMS like SQLServer / Oracle
• Knowledge of developing RESTful services using Spring Boot and JPA for persistence.
• Knowledge of Kafka / MongoDB / Cassandra

In this role, you will:

• Provide token support for Vantage customers
• Help with customer associated risk management
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Manage internal and external user access for secure systems, including setup, and reset, for RSA SecurID Tokens.
• Support internal banking personnel with both production and non-production environments, including configuration and passcode resets using the RSA SecurID Administration Utility (ACE).
• Handle token distribution workflows and ensuring timely resolution of access-related requests.
• Maintain security protocols and user authentication standards across enterprise systems.

Required Qualifications:

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous financial services experience
• Customer service experience with Wells Fargo channels Contact Center, Digital or Store
• Treasury management products and services experience
• Knowledge of ServiceView, FedEx ShipManager, UAM, and AES
• Intermediate Microsoft Office skills
• Intermediate Microsoft Excel skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
• Ability to work in a fast-paced deadline driven environment

Job Expectations:

• Position schedule is Monday - Friday 8:30 AM - 5:00 PM
• No hybrid schedule available
• Specific compliance policies may apply regarding outside activities and/or personalinvesting; affectedemployees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Location:

• 260 Charles Lindbergh Drive - Salt Lake City, UT

Salary range:

• $21.63 - $28.37 Hourly range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

In this role, you will:

• Work with business client managers to maintain a portfolio of accounts
• Oversee overall customer experience
• Produce loan reports and forms related to initiation of the documentation process
• Assist in financial statement analysis for non-complex relationships
• Handle customer issues and assist in decisions with business client managers
• Evaluate profitability and risk of designated portfolio
• Help with customer associated risk management
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Call center customer service experience in the financial services industry
• Strong telephone etiquette skills
• Customer service experience with Wells Fargo channels Contact Center, Digital or Store
• Financial Services experience
• Intermediate Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
• Ability to work in a fast-paced deadline driven environment

Job Expectations:

• Work hours are Monday - Friday 9:30 AM - 6:00 PM
• This position offers a hybrid work schedule
• Must be available to work holidays, that fall within your schedule
• Specific compliance policies may apply regarding outside activities and/or personalinvesting; affectedemployees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process

Location:

• 260 Charles Lindbergh Drive - Salt Lake City, UT

Salary range:

• Salt Lake City, UT $20.29 - $30.48 Hourly range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

What You Will Accomplish:

• Partner effectively and maintains positive relationships with Policy, Customer Operations and global cross functional teams.
• Promote standard methodology sharing across global teams as well as within own function, supporting shared learning
• Rule Creation, Organisation, Innovation and Maintenance of documents
• Assist in maintaining rule platform, deploying rule sets, and triaging and tracking bugs
• Lead complex projects including collaboration with business unit, product management and GCX
• Effectively resolve conflict, remove roadblocks and support or lead on decision-making or partner concerns that arise
• Make sound decisions in ambiguous or difficult situations, including when under pressure, and is not afraid to challenge the status quo

What You Will Bring:

• Dedication to working eBay's Hybrid Model with 3+days onsite in office each week at our Salt Lake City, Utah office.
• Excellent understanding of Buyer risk and Fraud in Payments
• Proven analytical skills and is able to define & clearly articulate success by metrics and data driven measurements to detect fraud
• Strong SQL, Excel PivotTable, and other data visualisation experience. At least some basic skills honed in R, Python etc and/or ability to build useful tools for the group.
• Phenomenal social skills, communication, and influence abilities.
• Excellent presentation skills
• In-depth knowledge of eBay’s policies, tools, systems
• Self Starter - Ability to work effectively in an autonomous fashion, and willingness to enable the success of partners worldwide
• Project/Change Leadership - Has successfully taken ownership of project timelines and multi-task management in the past
• Demonstrates a strong sense for doing the right thing for our customers globally
• Leadership experience in a cross functional organization
• Experience with senior leadership and ability to deliver executive level summary reports and presentations
• Bachelor’s Degree or equivalent experience, PMP or PRINCE2, Six Sigma, Agile or other certifications a plus

The base pay range for this position is expected in the range below:

What you will do:

• Commitment to providing an exceptional customer experience by using professional communication and applying product knowledge and deep troubleshooting to perform direct actions in cluster environments to resolve various issues.

• Contribute to global initiatives and projects to constantly reduce customer effort, improve tooling, and design and write automation software to improve efficiency.

• Act as the direct contact and advisor for customer inquiries and issues with their Cloud Services through our Customer Portal, conference calls, and remote access.

• Proactively analyze cluster status, identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions.

• Record customer interactions including investigation, troubleshooting, and resolution of issues, to document diagnostic steps and issue resolution to create reusable solutions for future incidents.

• Create and maintain knowledge articles aligned with the KCS (Knowledge-Centered Service) methodology.

• Partner with internal teams and external parties to deliver seamless infrastructure support for Red Hat’s Cloud Services.

• Manage incident and issue workloads to ensure that all customer issues are handled and resolved in a timely manner.

• Maintain a strong work ethic, able to work effectively as part of a team, and focus on customers and resolving their issues.

• Be available to perform weekend shift duties on a rotational schedule.

What you will bring:

• 5+ years of experience in a customer-facing technical support or solutions engineering role.

• Proven experience in Infrastructure Implementation, Deployment, Administration, and Production Support of container technologies and orchestration platforms (e.g., CRI-O, Kubernetes, xKS, Docker, OpenShift Container Platform).

• Experience with developer workflows, Continuous Integration (e.g., Jenkins), and Continuous Deployment paradigms.

• Exceptional technical, analytical, and troubleshooting skills using tools like curl, strace, oc (kubectl), and Wireshark analysis to investigate and form precise action plans for issue remediation with components such as networking, system performance issues, Kubernetes, OpenShift Container Platform, Service Mesh, and RESTful API calls.

• Experience working with tools surrounding the Kubernetes ecosystem such as Prometheus, Grafana, FluentD, etc.

• Experience working with configuration management tools (e.g., Ansible, Terraform) and monitoring and automation tools (e.g., Ansible, Splunk).

• Proficient scripting and automation skills (e.g., Python, Bash, Go) to convert manual and maintenance functions into fully orchestrated automation is a plus.

• Ability to operate in complex, highly secure, and highly available environments and interact with Site Reliability Engineering (SRE) domain experts maintaining those environments.

• Familiarity with established ITIL practices such as Incident, Change, Problem, and Release Management.

• Excellent English communication skills (written and verbal) and interpersonal skills, with a desire to mentor other members of the support team and share technical knowledge in a helpful and timely fashion.

• Experience logging issues and working with issue tracking tools such as Jira.

• Ability to work effectively as part of an agile team, actively communicate status, and complete deliverables on schedule with a strong sense of initiative and ownership.

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• Ability to work effectively and collaborate within a geographically distributed, global team.

The salary range for this position is $84,400.00 - $134,970.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave