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Project Manager jobs in United States, Utah, Draper
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Company
Job type
Job categories
Job title (1)
United States
Utah
Draper
3 jobs found
15.04.2025
T
Tesla Sr. Project Manager Customer Support Analytics United States, Utah, Draper
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Lead and manage a team of analysts and project managers, fostering a high-performance, data-driven culture. Identify, scope, and execute high-impact projects aimed at improving Customer Support operations, customer experience, and...
Description:
What You’ll Do What You’ll Bring
- Lead and manage a team of analysts and project managers, fostering a high-performance, data-driven culture. Identify, scope, and execute high-impact projects aimed at improving Customer Support operations, customer experience, and agent workflows
- Own and lead project management efforts across initiatives, including stakeholder alignment, timelines, resource planning, and execution tracking
- Analyze key KPIs (e.g., AHT, ASA, CSAT, Recontact Rate) to uncover trends, develop insights, and guide strategic decisions
- Partner cross-functionally with Engineering, Product, Operations, and Training to implement solutions that reduce customer contacts and improve service efficiency
- Build and present business cases to senior leadership using data and root-cause analysis to influence direction and priorities
- Champion process improvements and automation opportunities that scale with Tesla’s rapid growth. Represent the voice of the front-line teams and customers by staying close to day-to-day operations and feedback loops
- Continuously evaluate business performance and proactively suggest improvements to meet long-term strategic goals
- 5+ years of experience in program or project management, business operations, or analytics roles, ideally within a high-growth, customer-facing environment
- Strong analytical skills and fluency in interpreting complex datasets to drive decision-making; advanced Excel and data visualization skills required (SQL and/or Python a plus)
- Track record of delivering cross-functional projects end-to-end with clear business impact
- Excellent communication and presentation skills with the ability to influence stakeholders at all levels
- Deep understanding of customer support metrics, KPIs, and operational levers for improvement
- Hands-on approach, comfortable with ambiguity, and able to operate independently in a fast-paced environment
- Bachelor’s Degree in Business, Engineering, Analytics, or a related field, or equivalent experience
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15.04.2025
T
Tesla Project Manager Roadside United States, Utah, Draper
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Develop new processes that streamline the ownership journey for customers and improve daily workflows for Roadside team members. Implement feedback mechanisms to gather insights from customers and incorporate improvements into...
Description:
What You’ll Do What You’ll Bring
- Develop new processes that streamline the ownership journey for customers and improve daily workflows for Roadside team members
- Implement feedback mechanisms to gather insights from customers and incorporate improvements into Tesla standards
- Shadow and build relationships with customer support agents to understand the business and challenges in their day-to-day work
- Analyze data to identify business trends and common pain points for customers
- Work closely with stakeholders across Tesla and jointly drive projects
- Analyze market trends, customer behaviors, and industry best practices to identify opportunities to take the business to the next level
- Present proposals to improve the business to senior leaders across Tesla and adjust strategy based on feedback
- Analytical mindset and courage to question the status quo – ability to ask structured questions and quantify impact if you recognize an opportunity to improve
- Relentless drive for excellence that stands out among peers, regardless of background. First-principles thinking to find creative solutions to previously unsolvable problems
- Ability to influence and build relationships without authority, from front-line agents to executive leadership
- Low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team
- Excellent verbal and written communication skills, capable of delivering professional presentations to senior-level managers, executive leadership and communicating with customers directly
- Bachelor's degree, or equivalent experience
- Proficient in Microsoft Office products, JIRA, Confluence or other project management platforms. Strong data analytic experience and a high level of proficiency in Excel
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04.04.2025
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Tesla Project Manager Lead Customer Support United States, Utah, Draper
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Manage and inspire the business process team to deliver exceptional results. Define what good looks like and build the tools to set your team up for success. Monitor service trends...
Description:
What You’ll Do What You’ll Bring
- Manage and inspire the business process team to deliver exceptional results. Define what good looks like and build the tools to set your team up for success
- Monitor service trends and implement process improvements to exceed customer expectations. Create and drive the vision for the team and all operational improvements. Optimize workflows to enhance both customer and employee experiences.
- Analyze customer feedback and other trends to identify operational gaps and opportunities. Partner with cross-functional teams to design and implement scalable solutions. Present improvement strategies to senior leadership and adapt based on feedback
- Utilize data to uncover pain points and streamline the ownership journey for customers. Develop tools and feedback mechanisms to enhance customer and agent satisfaction
- 3+ years of leadership experience in customer service or call center operations
- Strong analytical mindset with a track record of problem-solving and driving results
- Proven ability to coach and develop teams, influence without authority, and foster collaboration
- Exceptional written and verbal communication skills for engaging diverse audiences, including executive leaders
- Bachelor’s degree or equivalent experience
- Flexible availability to support operations and adapt to dynamic challenges
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These jobs might be a good fit
Share
Lead and manage a team of analysts and project managers, fostering a high-performance, data-driven culture. Identify, scope, and execute high-impact projects aimed at improving Customer Support operations, customer experience, and...
Description:
What You’ll Do What You’ll Bring
- Lead and manage a team of analysts and project managers, fostering a high-performance, data-driven culture. Identify, scope, and execute high-impact projects aimed at improving Customer Support operations, customer experience, and agent workflows
- Own and lead project management efforts across initiatives, including stakeholder alignment, timelines, resource planning, and execution tracking
- Analyze key KPIs (e.g., AHT, ASA, CSAT, Recontact Rate) to uncover trends, develop insights, and guide strategic decisions
- Partner cross-functionally with Engineering, Product, Operations, and Training to implement solutions that reduce customer contacts and improve service efficiency
- Build and present business cases to senior leadership using data and root-cause analysis to influence direction and priorities
- Champion process improvements and automation opportunities that scale with Tesla’s rapid growth. Represent the voice of the front-line teams and customers by staying close to day-to-day operations and feedback loops
- Continuously evaluate business performance and proactively suggest improvements to meet long-term strategic goals
- 5+ years of experience in program or project management, business operations, or analytics roles, ideally within a high-growth, customer-facing environment
- Strong analytical skills and fluency in interpreting complex datasets to drive decision-making; advanced Excel and data visualization skills required (SQL and/or Python a plus)
- Track record of delivering cross-functional projects end-to-end with clear business impact
- Excellent communication and presentation skills with the ability to influence stakeholders at all levels
- Deep understanding of customer support metrics, KPIs, and operational levers for improvement
- Hands-on approach, comfortable with ambiguity, and able to operate independently in a fast-paced environment
- Bachelor’s Degree in Business, Engineering, Analytics, or a related field, or equivalent experience
Show more
These jobs might be a good fit
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