Jobs in United States, Pennsylvania, Scranton

This job is responsible for executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF by gathering and organizing data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Assesses the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Provides administrative support for the monitoring and testing of controls by gathering and organizing data to identify issues and control improvements for remediation

• Complies with controls and Quality Assurance (QA) practices to support business continuity efforts

• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

• Performs QA activities including executing on controls, managing cases, and reporting results

• Supports initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success

• Supports operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews and captures data and information relevant to inspection metrics to support governance activities for dashboard reporting

• Performs QA of submitted cases ensuring compliance policies and procedures were followed

Required Qualifications:

• Minimum of 1 year experience in finance and/or compliance.

• Must have experience working in a production environment.

• Analytical and detail oriented.

• Ability to remain focused in a repetitive environment.

• Ability to navigate through multiple systems while maintaining data integrity

• Good oral and written communications skills, ability to influence over a variety of levels.

• PC proficiency and excellent Keyboarding/Typing skills.

• Ability to work independently, as well as, within a team.

• Overtime as required.

Desired Qualifications:

• Experience within Economic Sanctions, AML, Wire Transaction and/or previous Compliance.

• Experience in Quality Assurance/Control

• College degree or equivalent work experience desired

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

• Excels in working among diverse viewpoints to determine the best path forward.

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Skills:

• Controls Management

• Issue Management

• Monitoring, Surveillance, and Testing

• Quality Assurance

• Risk Management

• Analytical Thinking

• Attention to Detail

• Critical Thinking

• Problem Solving

• Written Communications

• Decision Making

• Innovative Thinking

• Prioritization

• Recording/Organizing Information

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program.

Required Qualifications:

• Minimum of 1 year experience in Operations or Compliance
• Analytical and detail oriented
• Excellent communication skills, written and verbal
• Intermediate skill level using Microsoft Excel
• Ability to work independently, as well as, within a team
• Overtime as required
• Acts as an ambassador of the risk culture

Desired Qualifications:

• Previous Economic Sanctions, AML, Wire Transaction and/or previous Compliance experience highly desired
• Problem Solver
• College degree or commensurate experience
• SQL and/or coding experience
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Job Description:

Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 50+ calls per day. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.

Minimum Required Skills:

• Highly organized with strong attention to detail
• Experience receiving calls throughout the business day, up to 50+ calls per day
• Typing and Data entry experience
• Client facing experience
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure
• Excellent oral and written communication skills
• Exceptional Customer Service experience
• Experience with working independently and on teams
• Experienced with Microsoft Office Suite, especially Excel
• Experienced with managing multiple priorities and multi tasks

Desired Skills:

• Expert level Excel experience
• Working knowledge of payment investigations systems
• Financial industry experience
• Business, Finance, Accounting, Economics, or similar major preferred

Job Description:

Job Description:
This job is responsible for performing technical and analytical functions related to trade financing and servicing. Key responsibilities include reviewing, approving, and servicing trade finance documents for bank and regulatory compliance and acceptability of terms and conditions. Job expectations include completing daily transaction approval or handling client inquiries to ensure accuracy and timeliness, analyzing and clarifying terms and conditions of trade finance documents, handling and reporting escalation of irregular or suspicious transactions, and collaborating with partners.

Performs Dedicated Trade client servicing for pre and post trade transactions for a variety of somewhat complex technical and analytical functions related to trade financing and servicing. Typical responsibilities include reviewing and approving trade finance documents for bank and regulatory compliance and acceptability of terms and conditions. Primary responsibilities are supporting internal and external clients, supporting Global Trade Operations processing teams. Analyzing issuances and amendments of import/export letters of credit and bankers acceptances and clarifying terms and conditions of trade finance documents for customers. Individuals typically have 1-2 years of banking, customer service, or Trade experience preferred.

Responsibilities:

• Supports the processing of transactions related to various Trade Finance products and performs support and servicing functions, such as problem resolution and exception handling for clients and business partners

• Communicates data and information clearly and effectively to clients and business partners

• Performs technical and analytical functions related to trade financing and servicing including contributing to researching, analyzing, auditing, tracing, and resolving Trade Finance documents and performing regular monitoring on the processing or risks

• Manages risk by ensuring transactions are handled efficiently and proactively, identifying and escalating potential risks

• Develops capabilities and competencies through self-study or participation in trainings on system enhancements

• Provides training and guidance to teammates to achieve optimal performance results

Required Skills and Experience:

• Detail-oriented individual with strong organization skills who is willing to be flexible and apply logic to changing, competing situations and deadlines

• Effective written and verbal communication skills

• Ability to handle multiple complex inquiries/investigations simultaneously

Desired Skills and Experience:

• Some experience as a letter of credit or trade specialist

• Knowledge of SWIFT, wire transfers, GSS and accounting entries is desired

• Foreign language competency a plus

• Client Servicing experience

• College degree or comparable banking experience

Skills:

• Attention to Detail

• Customer and Client Focus

• Adaptability

• Collaboration

• Prioritization

• Recording/Organizing Information

• Analytical Thinking

• Oral Communications

• Problem Solving

Minimum Education Requirement:High School Diploma / GED / Secondary School or equivalent

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Analyzing wire instructions to successfully repair complex wire payments
• Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy
• Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows
• Ability to navigate multiple processing applications during research and exception processing
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• Minimum of 1 year experience with Wires or research and analysis experience in a production environment
• Ability to multitask using various systems/applications
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure
• Strong ability to work both independently and collaboratively
• Excellent communication/organizational skills
• Proficient work experience with Microsoft Office Suite, especially Excel.
• Schedule is Monday - Friday 11am - 8pm
• Overtime as needed

Desired Qualifications:

• Knowledge with any of the following software is a plus: WTX, ARIES, JIRA, Intix Applications, eTask, SWIFT
• Working knowledge of payment investigation systems
• Financial industry experience
• Strives to bring new thoughts and ideas to the team to drive innovation and unique solutions

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

Responsibilities:

• Support continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures,
• Providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager.
• Monitoring productivity and risk indicators
• Ensuring compliance with operational standards and serving as a liaison between associates and management.
• Monitor transactions for accuracy, adherence to procedures, and potential fraud or compliance concerns
• Resolves day-to-day problems and executes deliverables within the business unit
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Manages team workload and provides general oversight and direction to team
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit
• Reviews processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications:

• Minimum of 1 year experience in Operations and/or Wire Payments

• Minimum of 1 year experience in leadership or equivalent experience

• Analytical and detail oriented.

• Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language

• Knowledge of Excel, Word, Outlook

• Ability to work independently, as well as, within a team.

• Overtime as required

• Schedule: 11pm to 8am

Desired Qualifications:

• Analytical, ability to compile reports and assist with strategic planning

• Experience with Operational Excellence

• Highly organized individual - Demonstrates a bias for action and a commitment to achieving sustainable results. Makes timely and fact based decisions

• Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business.

• Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization

• Team player attitude, enthusiasm and commitment

• Ability to prioritize, use own initiative and be flexible

• Ability to work under pressure, meet deadlines and navigate change

• Participates in projects as required

Skills:

• Attention to Detail
• Collaboration
• Customer Service Management
• Customer and Client Focus
• Fraud Management
• Active Listening
• Administrative Services
• Business Operations Management
• Data Collection and Entry
• Quality Assurance
• Client Management
• Coaching
• Performance Management

In this role you will:

• Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
• Receive direction from managers and exercise judgement within defined policies and procedures
• Develop understanding of bank products and services to connect to customers' needs
• Interact with customers to demonstrate care and build relationships
• Provide appropriate options for bank products and services to customer
• Refer customers' financial needs to other bankers and partners as needed
• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service focus with experience handling complex transactions across multiple systems
• Experience proactively engaging with customers through outreach via phone or email
• Ability to educate and connect customer to technology and share the value of mobile banking options
• Ability to help customers succeed financially by offering introductions to additional team members as appropriate
• Experience working with others on a team to meet customer needs
• Experience fostering and developing strong customer relationships
• Ability to build strong relationships with internal partners
• Ability to follow policies, procedures, and regulations
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Ability to interact with integrity and professionalism with customers and team members
• Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
• Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
• Support customers and employees in resolving or escalating concerns or complaints

Job Expectations:

• Ability to work a schedule that may include most Saturdays
• Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed

• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website(http://fedregistry.nationwidelicensingsystem.org)provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary
• This position is not eligible for Visa sponsorship

Posting Location:

• 330 Meadow Avenue, Scranton, PA 18505

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.