Customer Service jobs in United States, Oregon, Portland

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems.

Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

• Master's degree in Electrical Engineering, Computer Engineering, Computer Science, a related field, or equivalent practical experience.
  
• 8 years of experience in high-performance microprocessor architecture, micro-architecture, performance, and design.
  
• Experience in CPU architecture with CPU blocks.
  
• Experience in performance modeling, analysis, correlation, and workload characterization.
  

• PhD in Electrical Engineering, Computer Engineering, Computer Science, or a related field.
• Experience leading CPU/ML micro-architecture exploration, performance model development, performance analysis, performance correlation, and workload characterization.
• Knowledge of system software components, such as Linux, drivers, and runtime.
• Knowledge of processor instruction set architecture (e.g., ARM, RISC-V, x86).
• Excellent communication skills.

Your role:

• Recruit, onboard, and integrate new hires while developing and retaining top talent. Foster a culture of integrity, communicate business strategy, and build a productive, customer-focused team environment.
• Drive business and service strategies to achieve customer loyalty and manage relationships with regional sales. Implement customer-focused solutions, ensure Net Promoter Score excellence, and adhere to escalation processes.
• Build and execute the region's business plan aligned with strategy and goals while driving operational performance and compliance. Partner with Business Operations to boost efficiency, delegate metrics, and ensure regulatory adherence.
• Own and drive financial results (full profit/loss responsibilities) for the region while developing a business plan focused on growth and productivity. Work cross-functionally to manage risks and identify growth opportunities.
• Prioritize and execute strategic and tactical initiatives to balance revenue growth, productivity, and customer satisfaction. Focus on customer retention, service price realization, and increasing contract capture rates by collaborating with sales teams.
• Collaborate with various internal stakeholders (business line management, field sales distribution channels and management, field service distribution channels and management, administrative functions, technical innovation, and support services) to meet the needs of a diverse customer base.

You're the right fit if:

• You’ve acquired 5+ years of direct and/or indirect experience in leadership within service delivery, service operations, or other related field. Diagnostic imaging or related healthcare technology background highly preferred.
• Your skills include solid experience managing a profit/loss business and the ability to develop and implement strategic initiatives to generate growth in revenue; ability to create competitive strategies and plans.
• You have a bachelor’s degree Business Management, Engineering, Health Science, Architecture, or other related field of study.
• You have excellent leadership, teamwork, influencing, mentoring, coaching, and interpersonal skills; excellent analytical, organization, and time management skills; effective communication skills including demonstrated stand-up presentation skills, group facilitation, and ability to effectively interact with customers.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You must be able to:
  • Travel for business and operate a company motor vehicle/drive (must maintain licensure and comply with fleet policy). Approximately 60% travel across the specified geography (Oregon) is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.
  • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
  • Work flexible hours.
  • Wear all required personal protective equipment.
  • Lead/supervise others.
  • Comply with vendor credentialing.

How we work together

This is a field role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The annual pay range for this position in OR is $113,000 to $180,000.

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consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position.For this position, you must reside inwithin commuting distance to Portland, OR.

• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field, or equivalent practical experience.
  
• 8 years of experience with silicon development programs including research, algorithm development, digital and physical design, implementation, verification, bring-up or post-silicon maintenance.
• 3 years of experience in a technical leadership role; overseeing projects, with 2 years of experience in a people management, supervision/team leadership role.

• Master's degree or PhD in Computer Science, Electrical Engineering, Computer Engineering, or equivalent field.
• Experience leading projects using High-Level Synthesis (HLS) tools and methodologies, such as Vivado HLS and Catapult.
• Experience leading machine learning research and development projects.
• Excellent verbal and written communication skills.
• Proven track record of leading research and development of silicon algorithms and execution of silicon programs.

• Bachelor's degree in business, computer science, or a related field or equivalent practical experience.
  
• 10 years of experience in a customer-facing role in the enterprise technology space.
  
• Experience with security concepts or technology (e.g., enterprise data center architectures, audit, compliance, risk, security infrastructures, developing go-to-market strategies for security solutions).
• Experience in managing technology projects within the security, infrastructure, and cloud domains.
• Experience with presenting to technical stakeholders and executive leaders.

• Experience with Google Cloud's data analytics solutions, product, and services (e.g., BigQuery, Cloud Dataflow, and Cloud Dataproc).
• Experience in business strategy, business development and translating customer needs into solutions.
  
• Experience with Google Cloud's technology portfolio.
• Ability to collaborate across organizational boundaries and matrixed environments while building relationships to achieve business goals.